...BSOP-326 Course project: Part 1 Ishikawa research paper Dr. Kaoru Ishikawa is one of the world`s most recognized leaders in quality control and a leader in quality management. To transform the manner in which people think about work, he came up with a concept of “company-wide quality control”. “This focused on continued customer service, also enhanced business results and promised customer experience” (What is Total Quality Control?, 1985). Kaoru Ishikawa is known for his fishbone diagram; the meaning of this is to identify all likely causes of a problem and effects. His influences and work in quality control are still used by many. To start Dr. Kaoru Ishikawa was born July 13, 1915 in Japan, Tokyo. He attended and graduated from Tokyo University with a degree in applied chemistry in the engineering department. Kaoru was later hired as an A.P. (Assistant professor) in the same college he graduated from, “University of Tokyo” where soon after he would be a full time professor in the engineering department. In his days there he brought the attention of the concept of quality circles in conjunction with JUSE (Union of Japanese Scientists and Engineers). When he joined the Union of Japanese Scientists and Engineers was the time when japan products were consider very cheap and poor in quality, at this time this information was well known all over the world. He plans to follow the foot works of Deeming and Juran to use as a base and polish it to the needs of...
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...Dr. Kaoru Ishikawa Research Paper Jennifer Ledbetter Total Quality Management Professor: Harry Ekholm November 13, 2011 Dr. Kaoru Ishikawa is one of the world`s primary leader on quality control. Ishikawa has influenced quality practices throughout the world, with his education background and ideas towards Total Quality Management have sharped TQM and are still used today. Ishikawa has helped thousands of companies, including IBM, Bridgestone, and Komatsu, to turn out higher quality products at considerable lower costs. His book What is Total Quality Control? The Japanese Way, Prentice Hall, Inc. was a best seller in business books. He has been awarded the Deming Prize and the Nihon Keizai Press Prize, the Industrial Standardization Prize for his writings on Quality Control, and the Grant Award in 1971 from the American Society for Quality Control for his education programmer on Quality Control. (Japan Headquaters, 2010) Professor Ishikawa was born in Tokyo 1915 and graduated in 1939 from the University of Tokyo with an engineering degree in applied chemistry. In 1947 he was employed as an Assistant Professor at the University of Tokyo and achieved his Doctorate of Engineering. Professor Ishikawa is best recognized as an innovator of the Quality Circle movement in Japan. In the early 1960s in a speech to mark the 1000th quality circle convention in Japan in 1981, he described how his work took him in this direction. In 1968, in his role as Chairman of the Editorial...
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...Kaoru Ishikawa Daryl H. Robinson DeVry University Professor: Anton Camarota Author Note Daryl H. Robinson, Business Administration, DeVry University This research was supported by Management for Quality and Performance Excellence, Edition 9th by James R Evans and William M. Lindsay. Correspondence concerning this should be addressed to Daryl H. Robinson, Business Administration, DeVry University. Introduction This is a short life story on Kaoru Ishikawa educating the peruser of the life and his commitments to quality. This paper withal tries to give subtle elements on the quality pioneer's foremost commitments to advanced quality practices as far as real effects. At that point indisputably, it outwardly looks at effect of his work on present and future association. Background Ishikawa was born in 1915 in Tokyo. He graduated in 1939 from the Engineering Department of Tokyo University. He got his Doctorate of Engineering and was elevated to Professor in 1960. He was honored the Deming Prize and the Nihon Keizai Press Prize and the Grant Award in 1971 for Quality Control from the American Society. He died in 1989. Ishikawa's most weighty commitment has been his key part in the advancement of Japanese quality technique. Primary work and significant accomplishment One of his accomplishments added to the success of value circles. The circumstances and end results chart regularly called the Ishikawa outline and maybe the accomplishment for which he is best kenned...
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...Ishikawa research paper Miles Robinson DeVry University July 27, 2014 Recognized as one of the world’s leaders in quality control and management, Dr. Ishikawa changed the way people think about work. Urging managers to continuously push for quality improvement, insisting that quality improvement can always go one step further. His idea of company-wide quality control called for continuous customer service. Meaning that a customer would continue receiving service even after receiving the product. Many organizations still use his ideas for quality control today. Dr. Ishikawa was hired as an Assistant Professor by the Universityof Tokyo after graduating from the engineering department with a degree in applied chemistry. He then became a full-time professor of Engineering, it was at that time he introduced the concept of quality circles in conjunction with the Union of Japanese Scientist and Engineers (aka. JUSE). At that time Japan was well known for cheap, low quality manufacturing products. Dr. Ishikawa used the blueprints of Deeming and Juran to improve the Japanese industrial production industry to help them produce quality work. To accomplish this, Ishikawa explored the concept of quality circles-- a Japanese philosophy which he drew from obscurity into world wide acceptance. Ishikawa believed in the importance of support and leadership from top-level management, and believed that this technique can also be used to motivate employees. "Through total quality...
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...Ishikawa Research Paper Ishikawa was a university professor and an innovator of quality management, is known as the Ishikawa diagram or cause-effect diagram or fishbone diagram, used in the analysis of industrial processes and whose charts grouped by categories all the causes of problems. In 1939 Kaoru Ishikawa graduated from the University of Tokyo with an Engineering degree in Applied Chemistry. He was born in Tokyo in 1915, the oldest of eight children of Ichiro Ishikawa. His first job was as a naval technical leader, and worked there until 1941, when transferred to the Nissan Liquid Fuel Company, where he worked until 1947 before becoming an associate professor at the University of Tokyo. He received his doctorate in engineering from Tokyo University and was promoted to professor in 1960, taught at the engineering of the university. Ishikawa joined the International Organization for Standardization (ISO), an international association created to set standards for the various companies and products and that Japan had joined in 1952. Since 1977 was the chairman of the delegation of Japan. He was also chairman of the Musashi Institute of Technology in Japan. One of Ishikawa's early achievements contributed to the success of quality circles (1962). The cause-and-effect diagram or more simplistic Fishbone Diagram and perhaps the achievement for which he is best known, has provided a powerful tool that can easily be used by non-specialists to analyze and solve...
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...Kaoru Ishikawa: Man of Vision Theresa Mueller BSOP 326 Professor Lee Thompson 17 September 2010 Kaoru Ishikawa: Man of Vision Kaoru Ishikawa stands among the giants of the Total Quality Management movement. Just like Deming, Juran, Feigenbaum, and Crosby, Ishikawa made significant contributions that began the global shift toward awareness of the benefits to be realized from pursuing a policy of total quality management. He was an advocate for company-wide quality control activities, which he believed did not end when the product left the manufacturing line. Total quality management represents the holistic idea that every individual in the process is just as important as the overall process to realize success. The quality of the product, the after sales service, quality of management, the company itself and the human being are all integral parts of a successful total quality management organizational culture. In short, total quality management represents a movement, which is revolutionizing the way business is done in the industrialized world and Kaoru Ishikawa was one of the elite few that identified the possibilities; truly a man of vision. Primary Work and Significant Accomplishments Professor Ishikawa graduated in 1939 from the Engineering Department of Tokyo University, where he majored in Applied Chemistry. He earned his Doctorate of Engineering in 1960 and was promoted to Professor at the University, where he was subsequently awarded the Deming...
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... GSCM326 Week 2 Discussion DQ1 & DQ 2 Latest 2016 Jan. DQ 1 Deming's 14 Points (graded) Are Dr. Deming’s 14 points clear, concise, and achievable? If not, what do you think he had in mind? In Deming’s view, who needs to do what and why? DQ 2 Quality Awards and Standards (graded) The authors of our text talk about the Baldrige Award throughout their book. In previous versions, they even designed their text around this award. Given that our course is about TQM, an in-depth discussion of the Deming Prize would seem to be appropriate since it is the framework of company-wide quality control in Japan, which embodies what we call TQM in the United States, but is hardly discussed in our text. So let's do some research. Put on your investigative hats and see what you can find about the Deming Prize. You can use the Internet or any other sources you have available. How do you see the Deming Prize criteria fitting into TQM? How does the Deming Prize compare to the Baldrige Award? What are the differences and similarities between the Deming Prize and the Baldrige Award? GSCM326 Week 3 Discussion DQ1 & DQ 2 Latest 2016 Jan. DQ 1 TQM Leaders (graded)...
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...Introduction: If we speak about this subject before 15 – 20 years back, the subject would be very unique and most of the people will have no understanding about this. But today, Quality tools understanding and importance has grown among people and organizations. There are many tools that are used among the organizations that are classified as follows: 1. Cause Analysis Tools: includes Fishbone, Pareto, and Scattered Diagram. 2. Evaluation and Decision Making Tool: Decision Matrix, Multivoting. 3. Process Analysis Tool: includes Flow chart, Failure Mode Effects Analysis, Mistake-proofing and Spaghetti Diagram. 4. Data Collection and Analysis Tools: box and whisker plot, check sheet, control chart, Design of experiments, Histogram, Scatter Diagram, Stratification, and Survey. 5. Idea Creation Tools: Affinity Diagram, Benchmarking, Brainstorming, Nominal Group Technique. 6. Project Planning and Implementation Tool: Gantt Chart, Plan-Do-Check-Act (PDCA) Cycle or Plan-Do-Study-Act (PDSA) Cycle. 7. Seven New Management and Planning Tools: Affinity Diagram, Relations Diagram, Tree Diagram, Matrix Diagram, Matrix Data Analysis, Arrow Diagram, Process Decision Program Chart. Quality tools & techniques use statistical knowledge to accumulate data and analyze them. It serves diverse range of medical, computing, industrial, telecommunications and defense. These tools drive improvement throughout the organization. Employee has to at all levels has to master the fundamental...
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...Introduction Quality is a familiar word. However it has a variety of interpretations and uses, and there are many definitions. For example when searched on the internet it produces ISO 8402-1986 standards defining Quality asthe totality of features and characteristics of a product or service that bears its ability to satisfy stated or implied needs." BusinessDictionary.com (2013)Many people today claim they understand what is meant by quality and claim they know quality when they see it. In fact quality is a very difficult concept to grasp or understand and many experts have spent many years in defining quality and improving quality in their products and services and they believe there is always room for improvement. However the simplest way of explaining it is ‘meeting customer requirements’ Oakland J. S (1996). We have to therefore look at quality as something good and worth having. To examine quality and how it improves the organisation, we must explore the theorists and their findings. Quality Management was first introduced by the Father of Scientific Management Fredrick Taylor. Until the late 19th century there were little or no principles or theories for management. A manager was of superior importance who told the workers what they wanted done; the worker then went about his duty with little or no training, no motivation and little pay. Everything up until now was made in one unit form, usually from start to finish by the one person (craftsmen). ). From the late...
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...A pilot run will be done with beta testers comprising the students of Universiti Kuala Lumpur Malaysian Institute of Aviation Technology. After the pilot run, the survey will be done on various places: airport, immigration department. These places are chosen for: i. High numbers of potential respondents. ii. High probability of the respondent having flown at least once in the past year. 5.2 Questionnaire For this research, a set of questionnaire will be constructed, with emphasis on respondent’s view and knowledge of in-flight internet connection (wireless local area network), in-flight entertainment and how respondents view both in-flight connectivity and in-flight entertainment as a value added product in an aircraft. The questionnaire will be divided into three major parts that touch on: i. Demographics information of the respondent ii. Main questionnaire parts (with 10-15 questions) iii. Open end question (subjective opinions) For main questionnaire section, Lickert scale will be used for the choice of answers, with range of 1 until 5. 5.3 Sampling...
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...James Butler Tuesday, January 27, 2015 Project Management The paper describes one of the possible ways how to easily detect problem’s root cause by using the IS - IS NOT analysis tool. A major benefit of the IS - IS NOT Analysis is its documentation of circumstances leading to the problem as well as those not associated with the problem. IS – IS NOT analysis as an efficient way to narrow the search for a root cause. Key words problem root cause, analysis, problem detection, quality improvement Modern problems solving tools Modern quality management uses different kind of tools and methods to detect a problem root cause. There are plenty of problem solving tools to use. It is only up the team problem solving team leader to choose what kind of tool to use. Organizations mainly use 7 basic tools of quality management to detect the root cause of a problem, such as Ishikawa Chart (Identifies many possible causes for an effect or problem and sorts ideas into useful categories), Pareto Chart (Shows on a bar graph which factors are more significant), Check list (A structured, prepared form for collecting and analyzing data; a generic tool that can be adapted for a wide variety of purposes). Some organizations prefer to use the so-called new quality management tools: Affinity diagram (organizes a large number of ideas into their natural relationships), Relation Chart (shows cause-and-effect relationships and helps you analyze the natural links between different...
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...Individual Innovation Paper McDonald’s Arch Deluxe EXECUTIVE SUMMARY Individual Innovation Paper: McDonald’s Arch Deluxe Analysis - Why It Failed INTRODUCTION McDonald’s has been in the hamburger business since the 1950’s and grown into a world-wide fast-food giant known for “Quality, Service, Cleanliness and Value”. As the McDonald’s empire grew so did their menu, it adapted to the tastes of their customers. In 1996 McDonald’s launched the Arch Deluxe; their answer to what adults want to eat. The public did not agree with McDonalds and the product was not successful. CAUSE OF PRODUCT FAILURE McDonalds advertising tried to show that the new Arch Deluxe was fancier than their other menu items and overemphasized the how adult it was. In the end the public did not agree and it ultimately failed. The Arch Deluxe did not make a rebound although over time they did add menu items with similar ingredients on the menu today. WHY DID IT NOT REBOUND? I believe the reason McDonald’s would not bring the Arch Deluxe back is because it is such a well-known financial failure for such a successful multi-national business. CONCLUSION The creation of the Arch Deluxe was not a big mistake in of itself, they wanted to create something adults would like to order and during research and design the testing groups liked the Arch Deluxe. The problem was with the way McDonald’s advertised and promoted the Arch Deluxe; they thought their idea was innovative and the advertising did not...
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...the way to improve their economy. Today Japan manufactures top quality products and is the envy of the world. However, their management approach of resources is unique from the American traditional approach. This paper will attempt to define quality and its elements as well as describe how quality pioneers’ use of the total quality elements made the pioneer successful. Also attempts to explain why the elements of quality are useful in today’s environment and discuss what is foreseen about the future of quality. According to Goetsch (2010) quality is a standard or level of something as measured against another thing of a similar kind, the degree of excellence of something, for instance, the quality of life. Also quality is an interpretation of superiority or the non-inferiority of something. Customers and consumers value quality in everything in life whether expected or perceived. However, the elements of quality are useful in the environment today because without quality many products may fail. Looking at what consumers or customers need or expect to fulfill their wants or needs, quality is necessary. Good quality is necessary to achieve success. Without good quality many may suffer chaos and stress. The elements that lead many to success conduct research and use it in planning the products, producing products, and checking products to ensure the product is according to specification or plan. In addition market the product and analyze the reception of product in the...
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...MBA IN PROJECT MANAGEMENT MBBP2133 ( Project Quality Assurance, Human Resources & Communication Management Name : Sarah Saud Fatmi Student ID# : 11046509 Semester : 1 Academic Honesty Policy Statement I, hereby attest that contents of this attachment are my own work. Referenced works, articles, art, programs, papers or parts thereof are acknowledged at the end of this paper. This includes data excerpted from CD-ROMs, the Internet, other private networks, and other people’s disk of the computer system. Student’s Signature : _____________________________ | |for office use only | |LECTURER’S COMMMENTS/GRADE: | | | | | | |DATE : ______________ | | | | | |TIME : ________________ | | ...
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...The Emerald Research Register for this journal is available at www.emeraldinsight.com/researchregister The current issue and full text archive of this journal is available at www.emeraldinsight.com/0954-478X.htm TQM 17,2 RESEARCH AND CONCEPTS Components of successful total quality management ´ ´ Juan Jose Tarı Department of Business Management, University of Alicante, Spain Abstract Purpose – According to the literature, quality management consists of a set of components: critical factors, tools, techniques and practices. The purpose of this paper is: to identify the components of total quality management (TQM), in order to make them known to managers and thus facilitate successful quality management implementation, and to show the situation of 106 ISO 9000 certified firms concerning these components. Design/methodology/approach – In order to achieve this objective, a literature review and a survey based on 106 ISO 9000 certified firms in Spain were developed. Findings – The results reflect that certified firms must develop their people orientation 1and use techniques and tools to a higher extent in order to progress towards total quality. Originality/value – The value of the paper is point out which TQM components are important to successfully implement TQM and identify the situation of these components in ISO 9000 certified firms in a particular area. Keywords Total quality management, ISO 9000 series, Spain Paper type Research paper 182 The TQM Magazine Vol. 17...
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