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Islamic Banking

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INTRODUCTION

1.1 PURPOSE

AIM

The purpose of this project is to analyze the level of customer satisfaction at Barclays Bank Plc in Mauritius. Customer satisfaction represents a priority for any organizations to be successful. We will also be endeavoring to evaluate customer’s views on the various products and services currently offered by Barclays Bank.

1 1.2 Objectives of our Report

The objectives of this report are to:

➢ Analysing customer views. ➢ Identify the Strength Weaknesses, Opportunities and Threats. ➢ Analysing the customer needs and level of satisfaction.

2. LITERATURE REVIEW

2.1 BACKGROUND

The Barclays Bank plc presence in Mauritius dates back to 1919, and ever since then, the bank has played a key role in the expansion of business on the island. It has grown up to be today the third major bank in Mauritius, after the Mauritius Commercial Bank (MCB) and the State bank of Mauritius (SBM).

The excellent reputation Barclays Mauritius has established since nearly ninety years is based on its substantial capital resources, high credit rating and group financial strength. Barclays in Mauritius operates as a branch of Barclays PLC (UK) and is present in both the domestic and international divisions of the financial sector. Barclays Mauritius provides a range of banking services to personal and corporate customers.

Personal services include a range of current and savings accounts, foreign currency accounts, loans – including home loans and multi-purpose loans, credit cards, ATMs, and telephone banking. Business services include lending products, trade and export finance and many specialist services such as treasury, foreign exchange and capital markets capability. Barclays Mauritius is also present in the asset finance (leasing) business through the Barclays Leasing Company Ltd.

2.2 The different products offered by Barclays Bank PLC.

1. Bank Account

• 24 hour access • No minimum balance • Access to personal loans • Free debit card

How to apply for all the types of accounts?
To open a Bank Account, simply need to show evidence of your identity such as National Identity Card or a valid passport. You will need to produce a copy of your latest utility bill. You will also need a copy of your pay slip or letter from your employer.

2. Current Account

• 24 hour access • Convenient bills payment • Cheque book • No minimum balance • Access to other services • Free debit card

3. High Value Current Account

← Interest on credit balances ← Overdraft Facility ← 24 hour access ← No minimum balance ← Free debit card

4. Barclaycard

❖ Accepted internationally ❖ Instant access to credit ❖ Flexible repayment ❖ Clear, concise statements make budgeting easier ❖ Safer than carrying cash

The following Visa credit cards are issued: Barclaycard Classic, Barclaycard Gold and Barclays English Premier League.

5. Barclays Foreign Currency Accounts

➢ • Secure ➢ • Convenient ➢ • Reduced exchange risk ➢ • Reduced administration ➢ • Easy access via your cheque book ➢ • Pay in or withdraw from any branch ➢ • Available in all major currencies ➢ • Overdraft and term deposits available ➢ • Payments by cheque

6. Barclay loan

• Competitive interest rates • Easy budget control with fixed monthly payments • Credit Protection • You don't have to currently bank with Barclays to apply

7. Executive Loan

• Competitive interest rates • Easy budget control with fixed monthly payments • Credit Protection • Secured loan • You don't have to currently bank with Barclays to apply • Large amount for larger purchases

8. Home Loan

❖ Maximum repayment term of 30 years ❖ Easily arranged ❖ Credit Protection ❖ Speedy assessment of applications ❖ You don't have to currently bank with Barclays to apply

9. Premier Banking

❖ Genuinely personal service ❖ Dedicated Relationship Executive ❖ Meetings arranged at your convenience ❖ Regular financial reviews ❖ Fast and easy access to Barclays Group specialists ❖ Access to telephone banking ❖ Regular updates on products and services of relevance to you ❖ Timely news of significant developments in the financial arena and how they might affect you

a) Premier Current Account: Day to Day Banking b) Premier Bonus Savings: Tiered Interest Rates & Bonuses for True Savers c) Mortgage Reserve: Inbuilt Flexibility without Impacting Structured Repayments d) Premier Loan: For Larger Borrowings at Fixed Interest Rate with An Agreed Repayment Structure

10. Prestige Banking

❖ First class service ❖ Dedicated Prestige Banker ❖ Longer opening hours ❖ Free standing orders ❖ Free money transfers ❖ Reduced tariff ❖ Barclays payment card ❖ Access to our Prestige Banking Centres

11. Instant Savings Account

← 24 hour access ← Free cash card ← Safe and secure ← Interest paid half-yearly

12. Bonus Savings Account

← High Return on your savings ← Interest calculated daily ← Quarterly interest bonus ← Safe and secure ← Competitive interest rates ← Easy budget control with fixed monthly payments ← Credit Protection ← Secured loan ← You don't have to currently bank with Barclays to apply ← Large amount for larger purchases

The Bank's delivery channels include 21 branches and 39 ATMs, including 1 offsite ATMs in strategic locations. Expansion of branch and ATM networks will be ongoing and will be done in a phased manner in the years to come.

Barclays aims at building close and long term relationships with its customers, based on an understanding of the key issues in their world. They want you to turn to Barclays as the solution to your banking needs.

They are one of the pioneers to be granted an offshore licence in Mauritius in 1989, and remain one of the market leaders outperforming in the rapidly expanding offshore centre. The unique time zone of Mauritius enables a proper synchronization of business transactions with the Far East in the morning, the Middle East and Europe around midday, and with the USA in the late afternoon. Barclays Bank Plc team strives to maintain a world-class banking service to meet the ever-changing needs of business clients, both residents and non-residents of Mauritius.

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