...2009, May 2012 Recognition of ISO 9001 certification at NATA assessments Policy Circular 15 - Recognition of ISO 9001 certification at NATA assessments © Copyright National Association of Testing Authorities, Australia 2012 This publication is protected by copyright under the Commonwealth of Australia Copyright Act 1968. NATA’s accredited facilities or facilities seeking accreditation may use or copy this publication or print or email this publication internally for accreditation purposes. Individuals may store a copy of this publication for private non-commercial use or copy a reasonable portion of this publication in accordance with the fair dealing provisions in Part III Division 3 of the Copyright Act 1968. You must include this copyright notice in its complete form if you make a copy of this publication. Apart from these permitted uses, you must not modify, copy, reproduce, republish, frame, upload to a third party, store in a retrieval system, post, transmit or distribute this content in any way or any form or by any means without express written authority from NATA. May 2012 Page 2 of 3 Policy Circular 15 - Recognition of ISO 9001 certification at NATA assessments Recognition of ISO 9001 certification at NATA assessments NATA is frequently contacted, by both facilities operating within a management system certified to ISO 9001 and customers seeking technical services from accredited facilities, for guidance regarding the relevance of certification to the assessment...
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...Experiences of ISO 9000 with small firms in building services M.A. Atherton and P. Austin The authors M.A. Atherton is based at the School of Engineering Systems and Design, South Bank University, London, UK. P. Austin is with Austin Hall Management Consultants Ltd, Woking, UK. Introduction Small firms In the context of quality systems a small firm has been defined[1] as one run by a single manager who is the owner, or in close touch with the owner, and who knows the proce- dures which everyone in the firm should be following. Recognizing that definitions vary, more than 85 per cent of UK firms are classi- fied by Manchester Business School[2] as small. There is usually little formal manage- ment structure in a small firm, the manager effectively acts as a quality manager by fre- quently checking all the firm’s activities and so assurance of quality depends more on staff competence than documentation. Small firms often feel that they provide a better quality service than many larger firms which have the standard; thus if the client insists on the stan- dard they risk losing a good service. However, small firms often do not fully appreciate that as they grow these hands-on management Abstract Describes an approach for overcoming some of the barriers to achieving ISO 9000 faced by small firms in the building services sector. Draws on the experiences of several firms to illustrate the importance of partnerships in overcoming some...
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...ISO-9001 A brief overview What is ISO? ISO (International Standard for Organization) is a worldwide federation of national standards bodies. These federations form the member bodies of ISO. ISO prepares standards that can be adopted by various organizations to bring uniformity and universality to its structure and processes. The standards are set through ISO technical committees. Each member body interested in a particular area or subject can be part of the technical committees. Governmental and non-governmental international organizations also take part in the work ISO 9001 was prepared by ISO/TC176 committee which takes care of Quality management and quality assurance and the SC2 subcommittee that takes care of Quality systems. The current version of ISO 9001:2008 is the fourth edition. ISO 9001 is a set of standards that define the processes that go into making and operating a successful quality management system that is universal in nature. They can be applied to any organization in any sector. To adopt and run a quality management system is an organization’s strategic decision. It is based on the 1. 2. 3. 4. 5. 6. The environment and changes happening Needs of the organization Objectives of the organization Products Processes Size and nature of the organization. Process approach The standards go beyond just uniform documentation. They involve a deep rooted alignment of the organization towards operating a QMS that is universal in nature. In order to do this effectively...
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...Quality Management Systems Introduction An organisation will benefit from establishing an effective quality management system (QMS). The cornerstone of a quality organisation is the concept of the customer and supplier working together for their mutual benefit. For this to become effective, the customer-supplier interfaces must extend into, and outside of, the organisation, beyond the immediate customers and suppliers. A QMS can be defined as: “A set of co-ordinated activities to direct and control an organisation in order to continually improve the effectiveness and efficiency of its performance.” These activities interact and are affected by being in the system, so the isolation and study of each one in detail will not necessarily lead to an understanding of the system as a whole. The main thrust of a QMS is in defining the processes, which will result in the production of quality products and services, rather than in detecting defective products or services after they have been produced. The benefits of a QMS A fully documented QMS will ensure that two important requirements are met: • The customers’ requirements – confidence in the ability of the organisation to deliver the desired product and service consistently meeting their needs and expectations. • The organisation’s requirements – both internally and externally, and at an optimum cost with efficient use of the available resources – materials, human, technology and information. These requirements can only be truly met...
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...Management system standards What are management system standards? The nature of standards will be addressed in the section on standards development and in the context of management systems these standards: establish concepts, principles, guidelines and criteria for establishing, maintaining and improving the processes by which an organisation defines and achieves its goals (see explanation below). As most management system standards address specific organisational goals, like product quality, environment or health and safety, they apply to different processes within an organisation. Management system standards are not product standards; there are no requirements that govern the characteristics of particular products or services in management system standards. These standards apply to organisations as a whole rather than to the products and services they supply. More on this in the member pages How have management system standards evolved? The evolution of formal management system standards has taken a rather interesting path. It has been driven primarily by customers in the regulated industry sector and legislation rather than internal economics but it is important to recognise that this evolution continues. The failure of organisations to regulate their own outputs forced some stakeholders (primarily customers and society) to impose requirements that constrain an organisation's policies and practices. Such measures have been deemed necessary since time immemorial to...
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...information security in Nigeria is possible. Because of growing unrest about confidentiality and privacy that surround this topic, the Central Bank of Nigeria has upgraded its security systems, and by the 14th of February, 2014, all customers will be required to authenticate biometric data. This is again, one of the measures being taken by the officials of Nigeria to further the security of the country. The Central Bank of Nigeria had also been certified with the ISO 27001:2005 version of the ISMS, which is part of the ISO accreditation that brings a systematic tactic to managing confidential and sensitive corporate information. The British High Commissioner to Nigeria, who was also present at the ISMS certification ceremony, highly commended the work done by the Governor of the Central Bank, Lamido Sanusi. A representative of Mr. Sanusi, Suleiman Barau, stated that: “Acquiring the ISO certification is more than a paper certification for CBN because it is imperative for the CBN, as custodians of information of national relevance, to have adequate control in managing the information in its custody. It is our strategic focus to ensure that we manage our information in such a way that it will prevent information loss, unauthorized disclosure or compromise.”2 What does my country plan to do in the future? The government of Nigeria will first work towards the upgrading of the curricula at universities. Currently, the 20% of the students that pass entrance exams and learn within the university...
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...1. Introduction 1 1.1. About ISO 9000 1 1.2. Purpose of internal quality audit 1 1.3. Report structure 1 2. Audit review 2 2.1. Non-compliances 2 2.1.1. Case study 2 – Service and parts processes 2 2.1.2. Case study 3 – QMS manual 3 2.2. Potential for improvement 4 2.2.1. Case study 2 – Service and parts processes 4 2.2.2. Case study 3 – QMS manual 5 2.3. Good practice 5 2.3.1. Case study 2 – Service and parts processes 5 2.3.2. Case study 3 – QMS manual 6 3. Summary 8 4. Appendix 11 Introduction About ISO 9000 ISO 9000 is a family of international standards related to quality management systems (QMS) that facilitates mutual understanding across domestic and international trade. The standards are published by the International Organization for Standardization and available in the UK through the British Standard Institute. ISO 9000:2008 sets down the principles behind the quality management and specifies the QMS terminology, thus forms the basis for the standards within the ISO 9000 family. ISO 9001:2008 specifies the requirements for a QMS an organisation has to fulfil to meet the standard. ISO 9004:2008 provides guidelines for a QMS that aim to improve the performance of the organisation and the satisfaction of both stakeholders and customers. ISO 9000 represents an international consensus on good quality management practices and can be understood as a generic framework to manage a business’ processes to deliver superior quality...
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...following: a. Correspondence or cross reference between food safety and EHS management system. ISO 22000, published on 1 September 2005, is a new International Standard designed toensure safe food supply chains worldwide and the first of a family on food safety management systems. Food safety management systems – Requirements for any organization in the food chain, provides a framework of internationally harmonized requirements for the global approach that is needed. The standard has been developed within ISO by experts from the food industry, along with representatives of specialized international organizations and in close cooperation with the Codex Alimentarius Commission, the body jointly established by the United Nations’ Food and Agriculture Organization (FAO) and World Health Organization (WHO) to develop food standards. Many organizations that use ISO 22000 systems are now choosing to also implement ISO 14001 and OHSAS 18001 compliant systems due to factors such as demands of government regulations, customers, risk management, market requirements and corporate commitment. Although these ISO and OHSAS standards were developed to serve different purposes, they share many similarities. Below are the cross references between ISO 22000 : 2005, ISO 14001 and OHSAS 18001. Cross references between ISO 22000:2005, ISO 14001:2004 and OHSAS 18001 : 2007. ISO 22000:2005 | ISO 14001:2004 | OHSAS 18001:2007 | Introduction | Introduction | Introduction |...
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...© 1998 American Accounting Association Accounting Horizons Vol. 12 No. 4 December 1998 pp. 363–373 Financial Information and Quality Management—Is There a Role for Accountants? Leif M. Sjoblom Leif M. Sjoblom is a Professor at the International Institute for Management Development. SYNOPSIS: Different opinions exist with respect to the usefulness of financial information for operational decision making. While academics encourage the provision of accounting information on quality, few companies provide it. This article explores the usefulness (or lack thereof) of Cost of Quality (COQ) and quality-related financial information through the use of a survey and informal discussions and interviews with quality managers. Financial information can be used to flag quality problems, to select and prioritize quality improvement projects and to choose corrective action. The results suggest that financial information has a limited role in supporting these operational decisions. The limitations of current COQ systems, and the lack of relevant, reliable and timely financial information, are among the reasons cited for not using COQ. However, there is a perceived need for additional financial reporting in order to attract the attention of top management and to motivate managers. In order to make COQ more relevant to practitioners, future research must not only focus on improving and disseminating best practices, but also on the multi-disciplinary implementation process. Data Availability:...
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...ISO/IEC 27001 & 27002 implementation guidance and metrics Prepared by the international community of ISO27k implementers at ISO27001security.com Version 1.3 4th October 2012 Introduction This is a collaborative document created by ISO/IEC 27001 and 27002 implementers belonging to the ISO27k implementers' forum. We wanted to document and share some pragmatic tips for implementing the information security management standards, plus potential metrics for measuring and reporting the status of information security, both referenced against the ISO/IEC standards. Scope This guidance covers all 39 control objectives listed in sections 5 through 15 of ISO/IEC 27002 plus, for completeness, the preceding section 4 on risk assessment and treatment. Purpose This document is meant to help others who are implementing or planning to implement the ISO/IEC information security management standards. Like the ISO/IEC standards, it is generic and needs to be tailored to your specific requirements. Copyright This work is copyright © 2010, ISO27k Forum, some rights reserved. It is licensed under the Creative Commons Attribution-Noncommercial-Share Alike 3.0 License. You are welcome to reproduce, circulate, use and create derivative works from this provided that (a) it is not sold or incorporated into a commercial product, (b) it is properly attributed to the ISO27k Forum at www.ISO27001security.com, and (c) derivative works are shared under the same terms as this. Ref...
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...Pokhara University School of Business Graduate Research Report The Graduate Research Project (GRP) This manual is intended to provide broad guidelines to the MBA students in the preparation of the GRP. The GRP is an integral part of the postgraduate studies at Pokhara University. A student is required to undertake a research project on the approved topic, and gather information on the assigned topic using relevant instruments. The data thus gathered will have to be tabulated, analyzed, synthesized, and presented in the prescribed format. After data analysis, the student has to write a research report and submit it for evaluation. The GRP involves conceptualizing, planning, implementing, and writing up a report, which extends knowledge in the subject area under investigation. This assignment thus aims to develop knowledge, skills and attitudes necessary for conduct of individual research at a level which will make a distinct contribution to knowledge. A student is expected to demonstrate the use of appropriate research, methodology, and written skills through the preparation and presentation of a substantial investigation. Activities Involved in a GRP The following activities are involved in a GRP: * Selecting a relevant topic or issue for study. * Locating the relevant literature. * Locating the sources of information. * Extracting the relevant information from these sources. * Identifying the various dimensions of the...
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...ITS SETTING 1.1 INTRODUCTION "Victory smiles upon those who anticipate the changes in the character of war, not upon those who wait to adapt themselves after the changes occur." - Giulio Douhet, Command of the Air A fitting quotation by Douhet for the case of Air Defense Wing wherein the organization was not able to anticipate the streamlining strategy of the government, leaving the Wing no choice but to adapt to the changes in the Command’s thrust of prioritizing Internal Security Operations rather than Territorial Defense Operations to prove its relevance as one of the primary unit of the Philippine Air Force. Caught unprepared of the significant changes in governments thrust, ADW is now suffering in terms of its force structure and budget allocation as it continues to fight for its relevance and existence as one of the premier unit of the PAF. The Background and Rationale of the Study Budget Allocation Statistically, the lowest percentage of allocation in National Budget is in Defense. Debt service gets the biggest share in the proposed budget at 34.1 percent. Social services and economic services follow with 27.9 percent and 18.7 percent, respectively. The general services sector and the defense sector will be getting 15.3 percent and 5 percent of the proposed budget, respectively[1]. This is so because the TEN POINT AGENDA (Appendix A) of President Arroyo does not include modernization and...
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...Personal Statement Riki Efendi, S.Si Studying about material that can be useful for saving the environment is always interesting for me. I believe that with continuous research and a deeper exploration of materials can give an impressive contribution to make a greener life by minimizing of damaging the nature. Furthermore, by understanding the properties and making some improvement on materials will give us a lot of advantages and a huge relevance in today’s world. I recognize material science as a great opportunity to change the face of world’s aspects and offer many solutions in current global issues, and making a better life of so many people and nature. Related to this idea, I finished my bachelor’s final research entitled “Preparation...
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...are carried out in compliance with Internal company standards and procedrues has been assessed by the National Safety Authority (Railway Safety Commission) as part of the submission for safety certification under Commission Regulation 1158/2010. Our internal audit processes meets the requirements of section S of the Common Safety Method Directive (CSM) by demonstrating that there is an auditing system that is • Independent • Impartial and transparent • Planned and revised dependant on results of previous audits • Procedures are in place for competent auditors • Management of recommendations and communications of findings to persons who have accountability to implement findings. This requirement is not dissimilar to the obligations imposed on UK railway undertakings under Schedule 1 (k) of the Railways and Other Guided Transport Systems (Safety) Regulations 2006 (ROGS). However from July 2013 the CSM for monitoring will require more defined processed for monitoring to enable effective management of safety in the railway The risk is that without audit structures which define the role, purpose and processes of auditing, the benefits of auditing and the potential outcomes of not carrying out diligent audits is not understood by the management team. This paper will attempt to clarify the role, purpose and processes involved in auditing its value to the organisation if carried out to appropriate and transparent standards. The Role of the Audit The role of the audit is to...
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...Introduction Elecdyne is a 20 year old Japanese electronics SME with 100 employees that is currently struggling in the Japanese electronics market. This company is considering internationalizing their business in order to better meet the needs of the company. The following report outlines where Elecdyne should internationalize to (section 1) as well as how they should internationalize (Section 2) and what products they should produce (Section 3) once they decide on the later options. Elecdyne will choose a country to internationalize to through the use of a combined SWOT and PEST analysis. The strengths and weaknesses portion of the SWOT analysis (see table 1.1) along with emails from the president, Matsumoto Toyo, spurred the genesis of the factors involved in choosing a country to internationalize to. The most important factor Elecdyne needs to consider is cost minimization, which determines if there is cost reductions associated with internationalizing to a specific country. The next factor is access to technology and determines the likelihood of accessing technological expertise within a country. Elecdyne also needs to consider not only having access to new markets, but also the size of the markets being targeted. Additionally, political and economic risk factors are important due to the fact that Elecdyne cannot afford to take high risks. Political risk is the "risk of a change in political institutions stemming from a change in government control, social fabric, or other...
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