...Hardware Replacement Project IT.205 Prior to developing a substantial system solution, companies are expected to act accordingly when managing the project itself. The IT department for example faces the decision to implement a new CRM solution along with installing new hardware. By moving forward with the CRM application change, the IT department is putting itself at risk. With excellent project management and analysis, the development of new CRM applications and hardware can result in a low risk high gain production if managed accordingly. Throughout this paper I will discuss the analysis, which should be conducted through project management. I will discuss the five variables of the IT department’s project management which include scope, time, cost, quality, and risk as to how they relate to the department’s decision making with the new application launch. Points that should be considered prior to selecting projects for the best business value will also be discussed. I will then conclude this paper with the factors that influence project risk and what I believe can minimize them. I will begin with the IT department scoping the project for what systems, applications, and tools will be used in this project. The company is considering to update its current CRM system which is not compatible with its corresponding out dated hardware. The department has to scope the tools necessary to support the new CRM application, which is up to date hardware. Project management...
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...Determining the Effect of CRM Software on Business Success Assignment Melissa Gilbert IT/205 May 20, 2012 David Thomas Determining the Effect of CRM Software on Business Success Assignment Title | IT205 Smart Scenario - Determining the Impact of CRM Software on Business Success | Email to Boss | RE: Emergency Executive meeting TOMORROW at 9:00AM | _______________________________________________________________________________________ From: Boss Subject: Emergency Executive Meeting TOMORROW at 9:00AM Just got off the phone with the Bean Counters and revenues are down! I need to know what each of you is going to do to fix this problem, pronto! We are meeting tomorrow at 9:00AM sharp, come prepared to deliver a Presentation and Executive Briefing addressing what your department can do to right the ship. Heck, I can't wait that long. I need a Reply from each of you RIGHT NOW. In your RSVP for tomorrow's meeting, give me the key challenges that are facing your department and causing this sudden, unacceptable decline. Boss Hi boss, The key challenges that my department is facing at the moment is we have an abundamce of merchandise our customers do not want and not enough merchandise that our customers do want plus, we are also having trouble targeting our customers that are at risk. We have started to address both of these issues one by contacting a vendor that will help us implement and integrate with our data records which will help us determine...
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...Hardware Replacement Project IT/205 January 26, 2014 Instructor:Jerry Holt A customer relationship management system (CRM) is used by companies to determine whom their loyal customers are and what their needs and wants are. “CRM systems capture and integrate customer data from all over the organization, consolidate the data, analyze the data, and then distribute the results to various systems and customer touch points across the enterprise” (Laudon & Laudon, 2013, p. 275). This information helps the company get to know their customers. While larger companies may not be able to know each customer individually and on a more personal level to learn what their interests are, the data collected and analyzed using a CRM system, allows them to do something similar on a larger scale. This data helps a company determine what products their customers are purchasing most, or where higher amounts of money are being spent, as well as the cost of selling to each customer. Is it more costly to sell to a higher volume of newer customers, as opposed to a smaller volume of repeat customers? If a new customer’s information must be collected and documented to provide a service, it may be more costly to do so with a large volume of new customers, as opposed to a repeat customer, whose information is already stored. For this customer, a transaction is all that needs to be processed, saving both time and money. When a CRM becomes outdated or no longer fits the needs of the business...
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...Hardware Replacement Project Steven Royster IT/205 Matthew Juliana 25 March 2012 The IT department wants to replace their old CRM with a new CRM solution. The only problem is that their existing hardware is old and out of date thus will not support the new CRM. I have been called in to not only access the situation but to analyze what equipment will be needed and help install the equipment. This has to be done before the new CRM can be installed and implemented. Before all that can happen I first must come up with a report for the executives that talks about the five project management variables and how they relate to the upcoming project. I will also discuss what considerations should be thought about as to get the company the best value and what factors will influence the project risk along with how to keep those risks down to a minimal amount. In order to get the picture of how the new CRM will work out the five major variables of project management must be analyzed to see how they will fit in to the scenario. The five major variables are scope, time, cost, quality, and risk. Every one of these variables will play a role in this project so I will discuss each one: 1. Scope defines what work is or is not included in a project. For this particular project there will be a scope for new networking equipment as well as computer equipment to implement the new CRM. The borderline of the scope for the project must not be crossed because it can possibly mess up one of...
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...Replacement Project Chad Barker 04/07/2012 IT 205 Joseph Coleman The IT department has chosen a new customer relationship management (CRM) for the business. The new hardware replacement project will have five major factors, which are time, quality, cost, scope, and risk. The CRM has many ways it can be setup to use the best technology for the best solution for the organization. Numerous issues can come up for risks with this type of project as well as innovative new strategies to reducing the risks involved with CRM projects like this one. Some of the best ways to prepare for and supervise the hardware replacement projects, and also a look of the processes involved. For project management these need to be considered: planning of the work, risk assessment, anticipated resources needed to complete the work, work organization, the material and human resources, task assignments, direction For the CRM, supervision of CRM implementation, the progression of the project, and examining of the negative aspects and benefits of the project. The CRM project includes five major factors for setting up a project, which are quality, costs, time, scope, and risk. (Laudon, & Laudon, 2011) For quality there needs to be a plan for the results when the project is completed whether the organization is happy with the outcome of the project. The goal of the final plan is to help improve the decision-making and performance, and then the CRM project will be a success for quality purposes...
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...Use And Benefits Of Cloud Technology MIS 205 Sec : 13 Submitted to: MM Nawaz Ameen Submitted By : Tasneem Khan Inna 1110340030 What is cloud technology: Cloud technology refers to a technology where resources, software , information are shared by computers or other electronic devices via internet . Business applications are moving to the cloud. It’s not just a fad—the shift from traditional software models to the Internet has steadily gained momentum over the last 10 years. Looking ahead, the next decade of cloud technology promises new ways to collaborate everywhere, through mobile devices. How does cloud technology work : Cloud technology works over the network. Cloud technology consists of Infrastructure as a service (IaaS), Platform as a service (PaaS) Hardware as a Service (HaaS) and Software as a service (SaaS). It also possesses the service of renting a server or servers and of running a geophysical modelling application that can be made available anywhere. Cloud technology also enables the user to rent a virtual server, loaded with software and turn it on and off according to the sweet will of the user and it can also be cloned to meet an immediate workload demand. Cloud technology also stores a large amount of data that can be accessed by the authorized users with the authorized applications. A base is being provided by the cloud that supports this technique...
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...(Please write your Exam Roll No.) Exam Roll No . END TERM EXAMINATION THIRDSEMESTER Paper Code: MS 205 ~S~2.oS Time: 3 Hours [ 01. MBA DECEMBER-2010 Subject: Information Systems Management Maximum Marks: 60 Note: Attempt any five questions. (a) (b) List and describe any four reasons why information systems are so (8) important for business today? (4) Differentiate the following with an example: (i) Data and Information (ii) Information and knowledge (a) Explain the following decision making situation in intelligence, design and choice phase as developed in the SIMON MODEL: (6) (i) Marketing a new product (ii) Appointing a Finance Manager (iii) Purchase of Equipment (b) 02. Differentiate between: (i) OPEN and CLOSED system (ii) Deterministic and a probabilistic system Give an example of each and identify system boundaries. 03. I (a) (b) (6) Why does a decision maker resort to bounded rationality in a decisionmaking situation? Can a decision be called as right or wrong? What is the measure of correct decision? (6) Write short notes on: (3x2=6) (i) Marketing Information System (ii) Human Resource Information Systems (HRIS) 04. (a) (b) (c) What are the characteristics of MIS? How do MIS differ from TPS? (4) What are the three basic components of a DSS? Briefly describe each. (4) Differentiate: Data Driven DSS and Model Driven DSS. (4) 05. (a) (b) What is strategic...
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...Chapter 5 IT Infrastructure and Emerging Technologies 203 Salesforce.Com: Cloud Ser vices Go Mainstream CASE STUDY S alesforce.com, one of the most disruptive technology companies of the past few years, has single-handedly shaken up the software industry with its innovative business model and resounding success. Salesforce provides customer relationship management (CRM) and other application software solutions in the form of software as a service leased over the Internet, as opposed to software bought and installed on machines locally. The company was founded in 1999 by former Oracle executive Marc Benioff, and has since grown to over 3,900 employees, 82,400 corporate customers, and 2.1 million subscribers. It earned $1.3 billion in revenue in 2009, making it one of the top 50 software companies in the world. Salesforce attributes its success to the many benefits of its on-demand model of software distribution. The on-demand model eliminates the need for large up-front hardware and software investments in systems and lengthy implementations on corporate computers. Subscriptions start as low as $9 per user per month for the pared-down Group version for small sales and marketing teams, with monthly subscriptions for more advanced versions for large enterprises starting around $65 per user. For example, the Minneapolis-based Haagen-Dazs Shoppe owned by Nestle USA calculated it would have had to spend $65,000 for a custom-designed database to help management stay in contact...
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...begin later this year for Center Stage Dance Company. This document discusses the financial implications of the project and how these implications were estimated. Relevant facts, resources, critical task sequencing, and the project’s milestone will also be summarized in this proposal. Estimated Cost Summary Hardware will need to be provided for this training. This includes one projector screen and workstations for those that do not have a company laptop. These workstations will be rented and not purchased since each studio already has hardware that will use the new web based software. An estimated cost for the hardware rental is $1,500. This estimate was provided by quotes obtained from Corporate Audio Visual’s website, http://www.corpav.net/. The training will require 1 trainer for each software program. Since this training session will include the new CRM software and financing/accounting software, the session will require 2 trainers. Instructor costs are estimated at $1,543. This estimation is based on the hourly wage reported by the "Bureau of Labor Statistics, U.S. Department of Labor" (2012) website. Instructional materials will need to be provided in a hard copy and is estimated to be $250. Travel accommodations will need to be included since most of the participants will be arriving from out of state. An estimated cost of 5,500 includes airfare, hotel, transportation, and meals for both days of training. The facility where the training will take place is estimated to...
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...Introduction Riordan Manufacturing, a Fortune 1000 enterprise wholly owned by Riordan Industries, uses its 550 employees to manage plastics products globally. In 1991, Dr. Riordan, a professor in chemistry, started Riordan Plastics to support the commercial applications for his patent. One year later the company was expanded to include a fan manufacturing plant in Pontiac, MI, and the name was changed to Riordan Manufacturing. An additional expansion in 1993 added a plastic beverage container production plant in Albany, GA. Most recently, the fan manufacturing operations moved from Michigan to a new plant in China in 2000. As the industry leader in the use of polymer materials, Riordan’s diverse customer base includes automotive parts manufacturers, appliance manufacturers, aircraft manufactures, the Department of Defense, and beverage makers and bottlers. Executive Summary Riordan has three plants based in Albany, Georgia, Pontiac, Michigan, a joint venture in Hangzhou, China, and a corporate headquarters in San Jose, California. Because each location has its own separate finance and accounting system, Team C finds that it will be feasible and cost-effective to find ways to combine the systems with a seamless compatibility by addressing the accounting department first. The other three areas of Riordan that are integral in sustainability and growth of the company are in need of attention as well. The departments that Team C proposes to improve with the implementation...
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...Richard Spector 1225 Vienna Drive #39 - Sunnyvale CA 94089 rchrdspctr@gmail.com - (408) 205 3277 (m) c-richard.spector@lifetech.com (925) 738-2515 (w) WORK EXPERIENCE Web Applications Developer (Consultant) Thermo Fisher Scientific (Life Technologies) - Fremont, CA - February 2014 to Present Responsibilities Working in the Remedy Queue as an applications support engineer capacity to resolve IT trouble tickets for the Array Manufacturing Support group. Installed ColdFusion 11 on a Red-Hat Unix system to upgrade a mission critical CRM system (http://vss.appliedbiosystems.com ) Acting as steward of other in-house developed systems in Cold Fusion. Participating in regular agile sprint cycle meetings in my capacity as reports developer for the OligoInc group. Skills Used ColdFusion 8-11. Windows XP, Professional and RedHat UNIX. Oracle 11g Crystal Reports 10, Visual Studio 10, VB.NET, C#. ASP.NET IT Applications Developer Alliance Analytical - Fremont, CA - September 2013 – September 2014 Responsibilities Maintained and enhanced coldfusion backend of components that connected to SQL Server 2008 database of in-house CRM system. Customized Adobe Flex components in the front end as required. Integrated the contacts data of the database with an external SMTP provider by building a web service of the data that fed into the third party API to render email broadcasts data. Maintained web site at http://www.aaisolutions.com . Web Applications Developer...
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...A Digital Firm in the Making ....14 Window on Technology: UPS Competes Globally with Information Technology ....17 It Isn't Just Technology: A Business Perspective on Information Systems 18 • Dimensions of Information Systems ....20 1.3 Contemporary Approaches to Information Systems ....25 Technical Approach 26 • Behavioral Approach 26 • Approach of This Text: Sociotechnical Systems ....27 1.4 Learning to Use Information Systems: New Opportunities with Technology ....27 The Challenge of Information Systems: Key Management Issues 28 • Integrating Text with Technology: New Opportunities for Learning ....30 Make IT Your Business ....31 Summary, 31 • Key Terms, 32 • Review Questions, 32 • Discussion Questions, 33 • Application Software Exercise: Database Exercise: Adding Value to Information for Management Decision Making, 33 • Dirt Bikes USA: Preparing a Management Overview of the Company, 33 • Electronic Commerce Project: Analyzing Shipping Costs, 34 • Group Project: Analyzing a Business System, 34 • Case Study: Dollar General: Heavy on Organization, Light on Systems, ....35 Chapter 2. Information Systems in the Enterprise ....38 Opening Case: Fast Fashion, Hot Systems ....39 2.1 Major Types of Systems in Organizations ....40 Different Kinds of Systems 40 • Four Major Types of Systems 41 • Relationship of Systems to...
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...Customer Relationship Management VSF This book is dedicated to my children Emma and Lewis of whom I am enormously proud. Customer Relationship Management Concepts and Technologies Second edition Francis Buttle AMSTERDAM • BOSTON • HEIDELBERG • LONDON • NEW YORK • OXFORD PARIS • SAN DIEGO • SAN FRANCISCO • SINGAPORE • SYDNEY • TOKYO Butterworth-Heinemann is an imprint of Elsevier Butterworth-Heinemann is an imprint of Elsevier Linacre House, Jordan Hill, Oxford OX2 8DP 30 Corporate Drive, Suite 400, Burlington, MA 01803, USA First edition 2009 Copyright © 2009, Francis Buttle Published by Elsevier Ltd. All rights reserved. The right of Francis Buttle to be identified as the author of this work has been asserted in accordance with the Copyright, Designs and Patents Act 1988 No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means electronic, mechanical, photocopying, recording or otherwise without the prior written permission of the publisher. Permissions may be sought directly from Elsevier’s Science & Technology Rights Department in Oxford, UK: phone ( 44) (0) 1865 843830; fax: ( 44) (0) 1865 853333; email: permissions@elsevier.com. Alternatively you can submit your request online by visiting the Elsevier web site at http://elsevier.com/locate/ permissions, and selecting Obtaining permission to use Elsevier material. Notice No responsibility is assumed by the publisher for any injury and/or damage...
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...Banking on the Cloud Contents Banking on the Cloud What exactly is Cloud Computing? Finding cost savings in the Cloud What opportunities does the Cloud create for banks beyond cost savings? Having confidence in Cloud Computing A journey not a destination 3 5 8 9 12 14 Banking on the Cloud Cloud computing is one of the hottest technology and business topics today, and the market for cloud services is expected to skyrocket in the next few years. At its most basic, cloud computing can enable banks to reuse IT resources more efficiently—whether they are purchased up-front or rented without any long-term commitment. According to research firm Gartner, this market for cloud services will increase from $36 billion today to $160 billion by 2015. Gartner also says 20 percent of companies will be using cloud computing for significant parts of their technology environment by 20121. However, cloud computing is much more than simply renting servers and storage on-demand to reduce infrastructure costs—as many believe. Furthermore, it’s not simply a technology issue. In fact, the cloud offers a host of opportunities for banks to build a more flexible, nimble and customer-centric business model that can drive profitable growth and, as a result, should be something that non-IT decision makers at banks understand and appreciate. So what does the future of cloud computing look like for banks—both in the near and long term? The pundits tend to overestimate the impact of a technology and...
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...Management of marketing strategies: The study of Acer Group in business specification 1. Introduction Competition continues to develop at a bewildering pace, amount of businesses acquire unique marketing strategies to overcome the existing problem of how to sustain the core competency and maintain the market share (Doyle & Newbpuld, 1975). As the world third largest PC maker, Acer implemented a series of business models to improve its production and conduct shifting of weight on the manufacturer. This paper is aimed to introduce the general information of the Acer Group and describe how it manage the marketing strategies to cope with the intensive competitive environment. Acer is a famous Taiwanese multinational hardware and electronic corporation headquartered in New Taipei City which was founded by Stan Shih in 1976, the representative of a new type entrepreneur in the world (Engardio & Burrows, 1996). Acer provides a broad range of PC products from multimedia desktop computers and industry-leading high-end PC servers, and it also offers e-business services to consumers and governments (Peter, 1998). There is an announcement presented that Acer is also the leading Internet enabler offering the network technologies, devices and component of Internet services which including wireless communications, mobile phones, projectors, e-corp solutions, end-to-end solutions and TFT screens (Amelia & Leong, 2000). The Acer Group employs more than 35,000 staffs in 120 enterprises...
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