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Reengineering San Antonio’s Identification Process

Table of Contents

I. Executive Summary

II. Definition of Business Process Reengineering

III. Brief Background.

IV. Current Business Issues

V. Proposed Solutions

VI. Recommendations for the Executive Committee

Executive Summary
Obtaining a driver’s license is an important and exciting time for many young people. What’s not exciting as many have experiences is having to wait in line for hours just to obtain a copy of identification and have to wait four to six weeks to get the actual identification. Business Process Reengineering is used to redesign the way work is done to better support the organization's mission and reduce costs. Within the paper we focus on redesigning the process of the San Antonio identification office as a whole in order to achieve the greatest possible benefits to the organization and their customers. The Texas Department of Public Safety (TDPS) has been around for quite some time and has done things a certain way so implementing a change will not be the easiest task to accomplish. Their mission and goals are not only to protect and serve Texas but to combat terrorism, crime, enhance public safety and provide world class services.
In recent reviews over an extended period the TDPS is face with an array of changes in service, funds, and security. The process in the way TDPS must do business is by reengineering identification process within its’ local office. This will enable the DPS to have a faster service process, increase overall wait line to 25% or more and see a Return of Investment (ROI) by moving the line fast with technological advancement. According to the Texas.gov website “An estimate of 147 million in financial transactions and collection more than 19.6 billion” was collected in launching a wide e-commerce. Considering overall advancement

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