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It Class

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Submitted By Jalensmom2007
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For this customer I would try to find out what are the most important things that they are looking for when they are choosing the software. I would want to find out what they would be doing the most. I would tell them about how Word would be a useful tool if they had to do a research paper. I would explain to him some of the shortcut features that he would be able to do using Word whether it was for wanting to format his paper a certain way or changing the style of a document that he was doing I would explain to him that there are benefits to knowing the shortcut steps to save themselves so time. I would also inform him of one of the most useful tools which would be the Word help because if he had any questions he could use this feature and learn how to do different things for himself within Word and also if he had a question he could look up the answer for himself. Some of the other benefits of Word that I would inform him of would also be that it would allow him to edit his documents for spelling and grammar errors, he could create other documents such as resumes, he can do projects, being able to set the margins, the ease of opening and saving documents within Word, etc.

The possible challenges with trying to explain to someone over the phone the benefits of Word would be since he’s not to familiar with Word to begin with trying to explain to him the different features would be a challenge because he wouldn’t have the program in front of him to experiment with and trying to explain the benefits of something to someone when they are not familiar with a program would be a major problem. Another problem would be trying to determine what program would possibly work best for him. Since there are different versions of Word and he doesn’t really know the benefits of each and he may just not be familiar with Word at all trying to explain the features and

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