1. What factors do you think make some organizations ineffective at managing emotions?
There are many factors that make some organizations ineffective at managing emotions in the workplace, such as personality issues or depression or different culture or lack of management involvement with employees. It is hard to help them when they keep it as a secret and not willing to tell anyone. Each person may not act in the same way in a same situation due to cultural background (Robbin 2013). As a result, organizations face difficulties when they are handling with their employee’s emotions. In addition, sometimes leaders of the organizations cannot control their own emotions as well, since everyone has his/her difficulties and bad mood in sometimes.
On the other hand, emotions are considered disruptive which they felt interfered with employees’ ability to work in organizations. Employees are not allowed to express frustration within the workplace, but they didn’t realize that emotions are a part of daily life.

2. Do you think the strategic use and display of emotions serve to protect employees, or does covering your true emotions at work lead to more problems than it solves?
In my opinion, covering your true emotions at work lead to more problems that it solves that will not solve your problem in a long term and it will make thing worse. Although, it make people feel less trustful and disrespectful on his/her works. Therefore, you should perform a professional manner when you are at work to make yourself more confortable and easier to communicate and focus on your job. Also, managers should keep strong connections with workforce and communicate with employees, making sure they feel comfortable to talk to their managers anything on their mind. On the other hand, when leaders themselves are in good moods, group member are more positive, as a result, they cooperate