...Mrs. Holly Brew Career Success 17 October 2013 How to Win Friends and Influence People How to Win Friends and Influence People is a very valuable book that every person needs to read. This book teaches how to deal with others and how to handle any situation to make things go the way you want them to. Part one teaches the fundamental techniques in handling people. Principle one is to not criticize, condemn, or complain. It hurts the person and causes nothing but resentment. Instead try to understand them and figure out why they do what they do. Principle two tells us to give honest and sincere appreciation. This means to truly appreciate someone and not just to flatter them. Everyone wants to be treated important. Principle three talks about arousing an eager want in the other person. Stating what may be of a benefit to them and not a benefit to you will help each party out and have them thinking your way. These three principles will help you handle people. In order to make people like you, there are six basic principles. Principle one says to become genuinely interested in other people. This simply means listen to them and talk about their interests to develop real friendships. Principle two says to smile. When you smile it makes you happy and cheerful, which makes other people happy. A smile is worth a thousand words and is really contagious. Principle three tells us that a person’s name is the sweetest and most important sound. When you remember someone’s name it makes them...
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...1) What about you? Do you think that you could handle the kind of stress that air traffic controllers face on the job? Why or why not? No, I don’t think I would be able to handle the stress of being an air traffic controller. After reading the case study, I understood just how much pressure and responsibility that is put on their shoulders. According to the National Air Traffic Controllers Association (NATCA), on an average day, controllers handle 87,000 flights. That’s a couple million people’s lives in my hands on any given day and if I make any kind of small mistake, 400 people could lose their lives just like that. On the last case study I was asked if I would want to manage an IKEA store because I didn’t think I could handle watching over all of the employees, so I definitely wouldn’t be able to or want to handle millions of people’s lives. 2) In your opinion, which causes of work stress, or organizational stressors, are likely to be among the most common experienced by air traffic controllers? Explain your reasoning. I would say that Task Demands are the most common stressors experienced by air traffic controllers. I say this because they have such a highly demanding job which depends upon high levels of responsibility, quick decisions, and critical decisions. On the job, air traffic controllers have to make decisions quickly while realizing that the wrong one may endanger, or even end, the lives of hundreds and thousands of people. 3) Controller Pete...
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...press trip for refusing to write about brand. Nokia picks up tab (Source Tweet) This is a clear public relations(PR) disaster and I aim to suggest options which can help one handle this better, and possibly prevent it in the future. Samsung tried to force two Indian bloggers attending the IFA trade show in Berlin, to operate as Samsung representatives against their will. Essentially telling them, “Promote our products at IFA or walk home”. Yep you read that right, a blogger was told by a PR representative from Samsung India allegedly over the phone that “you can either be a part of this and wear the uniform, or you’ll have to get your own tickets back home and handle your hotel stay from the moment this call ends.” Note: Every story has multiple sides, I’m sure Samsung has its own story as does the blogger, however, I hope to highlight things which one can learn. This is a PR Disaster I think the correct place to begin is in understanding and acknowledging that this is a public relations disaster. Samsung and it’s agency were clearly not geared to handle this. The story has become quite popular and Samsung’s competitor Nokia has definitely gained some good PR due to this, by helping the stranded blogger. As you’ll learn thru this article, Samsung isn’t a stranger to such a debacle. This isn’t the first time Samsung has trended up the social media channels for the wrong reasons. The rest of the post is dedicated to answering two questions: 1. How could this Public Relations nightmare...
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...touch me 1) Summary ”You can’t touch me” is a short story written by Blake Morrison in 2010. The short story is about a teacher’s use of physical coercion towards a primary school student to demonstrate his authority and the following consequences of that choice. The short story’s main character is the primary school teacher Ian Goade. One day in the schoolyard he observes a school bully, Campbell, teasing another student. Ian Goade breaks into the conflict and blames Campbell and tries to reprimand him and commands him to go with him to the headmistress of the school Mrs Baynes’ office. Campbell refuses to follow and then Ian Goade grabs his ear and drags him to Mrs Baynes. The headmistress sees Ian Goade’s handling of the conflict as wrong and so does Campbell’s mother who makes an official complaint about Ian Goade. Ian Goade tries to reason with Campbell’s mother and the headmistress but fails, resulting in an upcoming hearing with the governors. 2) Characterize Ian Goade Ian Goade is a primary school teacher, the narrator and the main character of the short story “You can’t touch me”. This characterization will focus on Ian Goade and why he used physical coercion instead of a more proper handling of the conflict. The dialogue used in the short story shows that Ian Goade is a man who has experienced other men’s authority physically. He tells about his father’s rages and that he remembers the physical methods his own teachers used when he was a student like Campbell...
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...to learn and some are easier, it’s all about how you handle it. Something’s that life wants you to know, are little and stupid and seem life they don’t have any significance to your life. However, it is either going to educate you not to do it again, or it will be a amusing story to tell your friends down the road. The little things make life a little lighter sometimes where as the large things helps you open your eyes and helps you in the long run. Life has taught me numerous things. Everyday I learn something new, adding to that list. One of the very first things that I recall learning, is to not lie on the ground attempting to look underneath the vacuum when mom is in the middle of vacuuming. For some individuals, this lesson is one that does not need to be learned, but for me, it was something I had to learn. Spending hours of crying, as my mother pulled every strand of hair out, and hours of my mom being annoyed yet laughing about it anyways because how bizarre is it, that I got my hair stuck in the vacuum. While facing the pain, I thought I learned that I should steer clear of housework; my mom on the other hand, did not. Something else I have learned is that telling someone that they look ill or worn-out, isn’t going to make him or her feel better. I, of all people should know, this because if someone were to walk up to me and say something like that, my heart would certainly sink to my feet. You want to treat other people how you want to be treated, so don’t...
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...mentoring. These traits and others will decide whether you are a good boss or bad. It will depends on how one looks at it, are you an employee or a boss. Bosses will come and go, however the good ones will always stand out from the bad ones. At the same time, ironically, it’s easy to spot both extremes, good and bad. Everyone has a difference of opinion on what makes a good boss. I have worked for several bosses and the good ones outweigh the bad. When treated with respect and understanding an employee feels good about the job they are doing, and the boss. Communication and respect are important keys to any relationship, and the relationship between a boss and an employee is no exception. Because employees are the backbone of any business, a bad employee can negatively impact a business. Good bosses teach, train, and listen to their employees when they make suggestions, as they come from personal experience with customers or with a work situation that they have found that needs attention. Communication is key in a manager and employee relationship, understanding each other is key, questions need to be asked if needed to make sure everyone is on the same page. An employee’s perspective differs from the perspective of a boss, therefore meaningful discussion between both parties can bring positive changes and this will promote on a dialog of both parties about expectations and working procedures together. On the other hand, a bad boss refuses to listen to employee...
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...1. The first year of Eurodisney in Europe was disastrous for many reasons. Actually, the first one could be the weather. People who are going on vacations to have a good time, but more importantly to enjoy the weather. People in Europe or from everywhere are not going to vacation at a spot where the weather is going to be irregular; they choose a place where they have more chances to enjoy the journey. France get cold in the winter, therefore going to Disney World in Orlando would be more logical. It will be cheaper and the weather is going to be decent for whenever you choose to go. Secondly, European and other people haven’t got the same Fairy-tale culture. In France, they have their own characters and stories. Maybe it’s because of that Mickey did not create reason or attraction enough for the European community, unlike at the sister theme park Tokyo Disneyland. The diffenrence of price could be also a reason of this failure. For example, if we compare how much can pay a French and a Japanese family to enjoy a whole day in family in Eurodisney, the gap is really big ($280 and $600). The macro-environmental scanning of namely, the political, the cultural, and the economic aspects of Europe had been grossly miscalculated. They definitely had to change their way of seeing European people like American people and adapt Eurodisney to the European culture. For the Hong kong one, I think the most important thing is that the designers didn’t create the park as the population...
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...risk. Perhaps you want to change careers, move to a different place, quit your job and start a business, begin a new relationship, have a child. Creatively, you may be faced with a choice of doing what you know is marketable or going out on a limb with your own vision, or giving up a steady job to follow your creative pursuits full-time. Risk is, by nature, scary. It's uncertain and unpredictable. You're heading off into uncharted territory. You may lose your life savings or lose face. You risk criticism and humiliation, or having to pick up the pieces and start all over again. You're giving up what you know for what might be. The rewards can be great, but so can the cost. So, why would anybody want to take a risk? ~ Risk gives you an opportunity to open up to your talents, interests, abilities and dreams. ~ Risk teaches you to set clear goals and follow through. ~ Risk allows you to feel powerful and proactive, making things happen rather than waiting for them to happen *to* you. ~ Risk opens you up to new ideas, skills, opportunities and experiences. ~ Risk allows you to grow and discover new things about yourself and the world, to develop your strengths and talents. ~ Risk allows you to conquer your fears. ~ Risk is exhilarating. It makes you come alive. When it comes to risk-taking, there are two extremes. Some people are afraid to take even reasonable risks, wanting guaranteed results. This can result in a life that's flat and lackluster. Others take risks easily...
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...Corrections Before I watch the films in class I thought I had a pretty good insight on how prison worked and how corrections were used in the prison system. As I watched the films it gave me the visual part of the learning experience. It gave me the inside view of the system and how it works, but not only that it also showed me more on drugs in prions, fights, gangs, and the struggle to keep control of the prison. Not only had that it gone along with the book and everything we are learning in class. Now the film showed a lot of gang violence in prions. I saw how classification works better. In book it talks about how they can look at some tattoos and can tell if they are in a gang or not, now the officers in the films would use tattoos and markings to mark them violent activities. But certain tattoos will put a guy in a certain gang. This would help them classify them. This helped them be aware of certain gangs and different ways to handle them, and who to watch for and who to be more cautious with. The officers would find out new inmates and there gang history just by their tattoos. The max security prison system works a little differently with the gang situation. In the max security prison it is more about color of skin that whites stick with whites, blacks with blacks and etc. Overcrowding is no joke in prison. Now in class we learned about this and how prisons had to put multiple inmates in one room. In the video in showed exactly that! Sometimes 150 inmates would be in the same...
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...anything about them. I know for a fact, some people think that sorority girls are easy to get with, sleep with whatever, they’re all bitchy, all they care about is themselves, and they only hang out with their sisters. Those are some of the stereotypes that we have but none of them are true, I’ve been around them for multiple years and I know plenty of them and enough of them to know that those aren’t true and it’s not fair for them to have people think about them like that. What are some stereotypes that you’ve heard about fraternity guys and sorority girls? I mean I did just touch on sorority girls, people say that they’re bitchy, they’re easy to sleep with, all they do is hang out with all their sisters, and they don’t care about anyone else or support anyone else and obviously none of...
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...order to make a profitable and successful business, just look at some of the most successful businesses out there today they didn’t get there not taking risk. I’ve come to realize with all my research there are good and bad risk and understanding the thin line between the two could mean the difference between a smart business decision and unwise mistake. Taking risk is not something to do lightly it takes calculated reasoning and beneficial risks require careful planning. Bad risk tends to be a product of thoughtlessness. Fortunately, most CEOs and business owners wouldn't have arrived at their current position if they regularly made the latter type of decisions. (Hendricks, 2014) So I wonder what is a good risk? And I found it is the product of assessing needs, identifying areas that need improvement, formulating strategic plans and executing initiatives while anticipating mistakes. It seems all successful business owners must learn the art of taking calculated risks. I’ve come to realize the practice may not come naturally, but it's essential for progress and longevity. So how much risk would I’d be willing to take? Well, I think about the risk I am taking now by taking this class online instead of a classroom. I’m taking a risk that I will be able to manage my time...
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...Is Education that Important? There was a time in my life where I use to think that education was about going to school and getting good grades, but it was not till later on that I realized how important education truly was and how it could be received in many ways. As I started to understand all these diverse forms of education there were many obstacles I faced which included the support of family and friends, ability to manage my time, and being able to go to work. Education is any type of knowledge that you gain from as simple as playing a game to going to school. Education is not only things you learn in school, but everything you have ever been influenced by from someone else. Making a mistake and then learning from that mistake is also a form of education. Education plays a big role in society. I believe that class differences in society are mostly based on education. Looking at society today, anyone can make a perception that the uneducated are either part of the lower or middle class. The higher a level of education a person receives today makes them more capable of getting a better job and making a better living. This may not be true for 100% of the people out there but facts and statistics show education affects the majority of people out there. Education can be received in many ways such as school, work, literature, and daily life activities and many other ways. Work for example is in my opinion the most important part of education. School just teaches you the knowledge...
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...In the excerpt from “Classes and Scores Soar With Incentives from A.P. Tests,” Joe Nystrom shares his experience with a new way to help low-income students conquer higher academic goals. Any method that encourages students to learn and do well in school is highly praised in the community; however bribing low-income students with money to do well in school is not the way to engage students. I do not think that this method should continue to be implemented in any schools because of its flaws. One flaw I have with this method is the blatant bribery. Both the teachers and the students are being enticed with money to perform well. This is a flaw because the teachers will only teach students how to pass the A.P. exam so that they can receive a large...
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...Have you ever experienced falling in love? How do you know if you're in love? Does age really matter when you fall in love? What does love feel like? These are some of the questions asked by teenagers like me. I, as a teenager, admit that I have loved someone, and have been loved back. At first, I didn't know that, but I woke up one morning and realized that I was in love with him. I taught myself that time that I was too young for love since I was just 15 years old back then, but in reality, age does not really matter at all. Love is the greatest feeling in the whole world. Moreover, as a teenager we can't help but get curious in things like love. So I decided to read an article about teenage love. And while I was browsing the internet, I've come across an article entitled "What Teenage Love is" by Francis Githinji an Online Dating Expert. Furthermore, in everyone’s teenage years, we will encounter different people, get interested with someone, we want to be loved and fall in love. There will also come a time in our adolescent years where we will get an urge to fall in love with someone so that we will not be left behind with what is trending, because this is part of our physical growth as a teen. Francis Githinji states that "Teenage is a confusing place to be because you are not old enough to be called mature and you are not too young to be called a child.” Francis is right, we are in a place of confusion because sometimes...
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...Introduction A Gift is a Complaint is a book that will challenge you to rethink complaints, complainers, and your approach on handling, what is a usually, an unpleasant situation. Complaints, as stated in the book, are ”statements about expectations that have not been met. They are also, and perhaps more importantly, opportunities for an organization to reconnect with customers by fixing a service or product breakdown,” (Moller & Barlow, 2008, p. 22). The surface message of the customer doing the complaining often comes across as abrasive and as an attack, but really the customer is willingly giving the company an opportunity to respond and fix the problem, or more appropriately put, giving the company the gift of a second chance. The authors of the book have redefined complaints as gifts, but to do so those receiving the complaint must learn to separate the gift from the medium, the complaint from the complainer. Being able to separate yourself from the emotion of being blamed is most important to being able to successfully handle all complaints. In other words, we need to stop taking things so personally and learn to portray confidence and consideration. This means gaining empathy for the disappointed and frustrated customer, all a while moving forward as a company. The very fact that the person is showing interest in the product/service and making an effort to complain signifies some form of commitment to the company. A Complaint Is a Gift reverses the...
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