...[pic] Information Technology Enabled Services (ITES) – Bangladesh ELEMENTS OF A NATIONAL STRATEGY FOR DEVELOPMENT OF AN INFORMATION TECHNOLOGY ENABLED SERVICES SECTOR IN BANGLADESH USAID Bangladesh IT Enabled Services Project SETA Task Order Number: 4002-345-001 Subcontract Number: 011227001/4000 Contract Number: GSOOK97AFD2185 Table of Contents Executive Summary 3 1. Introduction 10 2. The Market for IT Enabled Services 13 Market Characteristics 13 Factor Requirements to be Competitive 15 3. Bangladesh Market Advantages and Disadvantages 19 Costs and Efficiency 19 Productive capacity 21 General business environment 25 4. A Bangladesh ITES strategy 28 Potential ITES Market Segments 29 Building Productive Capacity 32 Lowering Costs 37 Building a Competitive Environment 38 Marketing of Bangladesh ITES sector 40 5. Recommended Actions 42 Improving Productive Capacity 42 Lowering Cost, Improving Efficiency 44 Marketing and Business Environment 45 Focus on Growth 47 Annex A: Analysis of Market Segments 49 Annex B: ITES Workshop Report 63 Annex C: The opinion surveys of this study 68 Annex D: Summary of the Philippines Case Study 81 Executive Summary Information Technology Enabled Services (ITES) is a large, fast-growing worldwide industry fueled by customers seeking efficiency...
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...[pic] Xaviers Institute of Business Management Studies MARKS : 80 COURSE : MBA SUB: INTERNATIONAL BUSINESS N. B.: 1) Attempt any four cases 2) All cases carries equal marks. No: 1 BPO – BANE OR BOON ? Several MNCs are increasingly unbundling or vertical disintegrating their activities. Put in simple language, they have begun outsourcing (also called business process outsourcing) activities formerly performed in-house and concentrating their energies on a few functions. Outsourcing involves withdrawing from certain stages/activities and relaying on outside vendors to supply the needed products, support services, or functional activities. Take Infosys, its 250 engineers develop IT applications for BO/FA (Bank of America). Elsewhere, Infosys staffers process home loans for green point mortgage of Novato, California. At Wipro, five radiologists interpret 30 CT scans a day for Massachusetts General Hospital. 2500 college educated men and women are buzzing at midnight at Wipro Spectramind at Delhi. They are busy processing claims for a major US insurance company and providing help-desk support for a big US Internet service provider-all at a cost upto 60 percent lower than in the US. Seven Wipro Spectramind staff with Ph.Ds in molecular biology sift through scientific research for western pharmaceutical companies. Another activist in BOP is Evalueserve, headquarterd in Bermuda and having main operations near Delhi...
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...EXECUTIVE SUMMARY Merger and Acquisition, a type of Corporate Restructuring have become a major force in the financial and economic environment all around the world. In India also many of the business group and their companies are engaged in some kind of Corporate Restructuring. Major mergers and Acquisitions that took place in the recent past among the Indian Companies are…. ITC’s Merger of ITC Hotels, a listed subsidiary itself. Consolidation in the Tata Group, Videocon Group, Jindal Group etc Acquisitions of IPCL by Reliance Industries. The merger of NARMADA CHEMATUR PETROCHEMICAL PLANT (NCPL) with GUJARAT NARMADA VALLY FERTILIZER COMPANY (GNFC) which took place in the year 2006 was one of the recent mergers that took place in Gujarat. The project “Merger of with GNFC” deals with, The various reasons which lead to the merger, The regulatory processes to be followed by transferee and transferor company, Calculation of goodwill, Financial analysis of GNFC pre merger and post merger, Recommendations. INTRODUCTION In every organization’s life and in every economy’s life comes a time when growth development and expansion seems to reach a plateau. Across what is today called the developed countries, we are witnessing such a Cycle, where iconic brands, companies and institutions are being acquired and merged. And across the world into Asia, transition economies like India, China are pumping in billions of dollars to acquire a stake or control...
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...lack of career and promotion opportunities in your business. In addition to the salary, it is important and desired benefit to employment that can bring and inspire Indians. Visibility is paramount - people need to own their career and enjoy what adjectives and action must be taken to achieve their career goals. Execution of dynamic technologies, which enables mobile and social connectivity to career opportunities in your organization. Another cost-effective way to increase the appointment is to give employees a bit of sovereignty, you can do the job. It might take some organizational redesign, but it could be very beneficial. Give employees some freedom in structuring their work can be replicated elsewhere and solid significantly improve assurance and intend to stay. (Spiro, 2010). Now imminent the personal lives of workers, employees are looking for alternatives because of their desire to improve the balance between work and family. If you do not show up, someone else will. Instead of a customary vacation policy , the company allows employees to be absent from a leave bank , where they can accumulate up to 60 days off to use as they see fit. This plan has contributed to employee retention, especially by making it easier for families Preliminary female sex workers to take leave and then return to work . Introduction Employee retention is a process in which employees are encouraged to stay with the association for the greatest period of time or until the completion of...
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...College Credit Through Advanced Standing Produced by the Office of Academic Services This manual is accurate as of the date of publication. As new information becomes available, it will be posted to the online version, available through the Academic Services web site, www.nvcc.edu/aboutnova/directories--offices/administrative-offices/academic/index.html. Revised June 2012 Table of Contents INTRODUCTION ........................................................................................................... 3 PURPOSE .................................................................................................................................3 TYPES OF ADVANCED STANDING ...................................................................................................3 GENERAL PROCEDURES ...............................................................................................................4 EVALUATION RESPONSIBILITIES .....................................................................................................5 SECTION 1—CREDITS FROM POST-SECONDARY INSTITUTIONS ........................................ 7 GENERAL CONDITIONS ................................................................................................................7 GENERAL EDUCATION TRANSFER CREDIT FOR STUDENTS WITH PREVIOUS DEGREES ..................................9 EVALUATION OF INTERNATIONAL TRANSCRIPTS .....................................................................
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... Against such background, this paper takes a close look at the software industry of Bangladesh. Starting from the formative years of the software industry to different measures taken by the government to support this sector, the paper analyzes the factors critical for achieving development and growth in this industry. In the process, a set of recommendations have been made to catalyze the software industry in exploiting its potentials to the fullest. Keywords: Software, IT Enabled Services, Intellectual Property Right, IT Policy. Introduction Software has become a growing industry in Bangladesh over the last two decades. This paper highlights this unexploited industry based on available published information mainly collected Bangladesh Association of Software and Information Services (BASIS). Evolution of the Industry in a Nutshell Software industry in Bangladesh has come a long way over the last few decades. The industry has become dynamic with a significant number of energetic entrepreneurs making their mark. Major milestones of the industry are highlighted below: l In 1984, BCC (Bangladesh Computer Council) was formed under the Ministry of Science and Technology followed by the formation of BCS (Bangladesh Computer Samity) in 1987. Bangladesh Computer Samity is the voice of ICT industry of Bangladesh...
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...Summer Internship Project Report Understanding the Business Dynamics of four major Indian IT companies, Comparison of their Strategies and Equity Forecasting of a Company Submitted to Mr VinitBolinjkar, Head, Equity Research, Ventura Securities Ltd Dr. Sangeeta Wats 8 June 2013 Prepared by Vaibhav Jha (Roll No A028) Intern at Ventura Securities Ltd, Mumbai MBA Capital Markets 2012-14 batch Narsee Monjee Institute of Management Studies, Mumbai Preface The size of Indian IT Industry is $100 billion. The pace with which different IT companies have been growing vary to a great extent. Even in terms of future guidance, one company hovers around 6-10% vis-a-vis another at 17%. Volatility has seeped into this industry. It is becoming increasingly difficult for the investors to invest in any of the companies, thanks to the sinusoidal growth of some of the bellwether IT companies. An investor needs to do an in depth analysis of the business model being followed by various companies. I need to look into their target geographies, service lines and industries. Scrutinising these parameters along with the valuation of the respective stocks will give a better idea about the future prospect of these companies. In this research, I have taken top four Indian IT companies- TCS, Infosys, Wipro and HCL. An in-depth analysis of each of the companies is done. I have looked into various domains of the companies. IT industry has many service lines- IT Services, Consulting, Products...
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...Chapter 8 Quality Assurance and Quality Control 8 QUALITY ASSURANCE AND QUALITY CONTROL IPCC Good Practice Guidance and Uncertainty Management in National Greenhouse Gas Inventories 8.1 Quality Assurance and Quality Control Chapter 8 CO-CHAIRS, EDITORS AND EXPERTS Co-Chairs of the Expert Meeting on Cross-sectoral Methodologies f or Uncertainty Estimation and Inventory Quality Taka Hiraishi (Japan) and Buruhani Nyenzi (Tanzania) REVIEW EDITORS Carlos M Lòpez Cabrera (Cuba) and Leo A Meyer (Netherlands) Expert Group: Quality Assurance and Quality Control (QA/QC) CO-CHAIRS Kay Abel (Australia) and Michael Gillenwater (USA) AUTHOR OF BACKGROUND PAPER Joe Mangino (USA) CONTRIBUTORS Sal Emmanuel (IPCC-NGGIP/TSU), Jean-Pierre Fontelle (France), Michael Gytarsky (Russia), Art Jaques (Canada), Magezi-Akiiki (Uganda), and Joe Mangino (USA) 8.2 IPCC Good Practice Guidance and Uncertainty Management in National Greenhouse Gas Inventories Chapter 8 Quality Assurance and Quality Control Contents 8 QUALITY ASSURANCE AND QUALITY CONTROL 8.1 INTRODUCTION.................................................................................................................................8.4 8.2 PRACTICAL CONSIDERATIONS IN DEVELOPING QA/QC SYSTEMS ......................................8.5 8.3 ELEMENTS OF A QA/QC SYSTEM .................................................................................................. 8.6 8.4 INVENTORY AGENCY...
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...ABSTRACT This project is based on “BPO INDUSTRY IN INDIA”. Business Process Outsourcing is the delegation of one or more of the business processes to an external provider, which in turn owns, manages and controls the selected processes based on some specific standards. It was started in India in early 1980’s by the British Airways who set-up their captive unit in Delhi. BPO in India starts with low-end data entry processes, but now it moves up the value chain and deals in core business processes also. Both voice and non-voice BPO Industry exists in India. Various types of services are performed, call centres being the attraction today for the youth. BPO operates through three types of business models viz. - Transactional, Niche and Comprehensive. Finance and Accounting has also set its significant place in BPO pie. In 2008, BPO industry generates USD 12.8 Bn revenue, out of which exports revenue was USD 10.9 Bn. It will achieve USD 14.8 Bn by the end of 2009 (expected) and is expected to achieve USD 60 Bn by 2012 and USD 225 Bn by the end of 2020. Cost competitiveness and talented pool of human resources are the key drivers in the growth of BPO industry, but still some factors such as underdeveloped infrastructure and competition from other low-cost countries are providing challenge to the Indian industry, which needs to be addressed carefully by the cooperation of government, NASSCOM and industry itself. Still, India is shining in the...
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...STUDIES IN PROFESSIONAL LIFE AND WORK Mike Hayler University of Brighton, UK Autoethnography, Self-Narrative and Teacher Education examines the professional life and work of teacher educators. In adopting an autoethnographic and life-history approach, Mike Hayler develops a theoretically informed discussion of how the professional identity of teacher educators is both formed and represented by narratives of experience. The book draws upon analytic autoethnography and life-history methods to explore the ways in which teacher educators construct and develop their conceptions and practice by engaging with memory through narrative, in order to negotiate some of the ambivalences and uncertainties of their work. The author’s own story of learning, embedded within the text, was shared with other teacher-educators, who following interviews wrote self-narratives around themes which emerged from discussion. The focus for analysis develops from how professional identity and pedagogy are influenced by changing perceptions and self-narratives of life and work experiences, and how this may influence professional culture, content and practice in this area. Autoethnography, Self-Narrative and Teacher Education Autoethnography, Self-Narrative and Teacher Education STUDIES IN PROFESSIONAL LIFE AND WORK The book includes an evaluation of how using this approach has allowed the author to investigate both the subject and method of the research with implications for ...
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...Human Resource and Skill Requirements in the Electronics and IT Hardware Industry Study on mapping of human resource skill gaps in India till 2022 Human Resource and Skill Requirements in the Electronics and IT Hardware Industry Table of Contents 1. Environment Scanning and Competitiveness of Electronics and IT Hardware Industry...... 5 1.1. 1.2. 1.3. 1.4. 1.5. 1.6. 1.7. 1.8. 1.9. 1.10. 1.11. 1.12. 1.13. 2. Overview of the Global Electronics Industry.......................................................................... 5 Overview of Indian Electronics and IT Hardware sector........................................................ 6 Key segments in the Indian electronics hardware sector ........................................................ 8 Consumer Electronics ........................................................................................................... 10 IT Hardware .......................................................................................................................... 11 Telecommunication Equipment ............................................................................................ 13 Electronic Components ......................................................................................................... 14 Strategic Electronics ............................................................................................................. 15 Overview of Industrial Electronics and other products...
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...Mr. AKHILESH PANDYA GenieOnCall Founder, CEO/ Owner Mr. Akhilesh holds Bachelor's Degree in Humanities and have a work experience of about 14+ years, in the areas of Sales, Customer Support, Operations, Transition, Process re-engineering at BPO's, ISP and as a freelancer consultant. In his tenure with various organisations for 14+ years he discovered that there were more busy people with even more things to get done. That is how GenieOnCall idea was conceived in his mind but never could implement it as was extremely busy serving the corporate from various countries. In his 14+ years of experience, he provided world class services to some big names in the corporate worlds, names like: - Dun & Bradstreet (D&B) - UK, Ireland, Germany, Australia, USA and Canada, ICC (Bisnode, now part of D&B) UK, Ireland, Germany, Denmark, Sweden and Norway, Business Pro UK and Ireland, Axciom USA, Verizon USA, Data National USA, Innovectra USA, Idearc USA, Lexis Nexis USA, BSI USA, Apex UK and many more. His areas of specialization have been Project Management (Analysis/ Transition/ Migration), Review (Projects/ Units/ Vendors/ Organisation), Business Continuity, Creation of Alliances, Business Development, Process Improvements/ Re-engineering, Operations, Costing and Projection V/S Billing, ISO-9001 and ISO-27001 Audit and Compliance, P&L for Projects/ Units/ Vendors, Feedback/ Coaching/ Mentoring, Capacity/ Recovery Planning. After serving the above mentioned customers, he moved back...
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...COMPANY PROFILE Augere Wireless Broadband Bangladesh Limited, also known as QUBEE, is Bangladesh's largest telecommunication company in international long distance, enterprise data and internet services. Part of the QUBEE along with its global subsidiaries is a leading global provider of the new world of communications. With a reported target of 6 cities and 40 towns, QUBEE has major plans for the expansion of its WIMAX services in Bangladesh. We conduct sales-support strategy for WiMAX. WiMAX WiMAX (Worldwide Interoperability for Microwave Access) is designed to deliver next-generation, high-speed mobile voice and data services and wireless “last-mile” backhaul connections that could potentially displace a great deal of existing radio air network (RAN) infrastructure. For network providers, this will enable an expansive array of multimedia and real-time subscriber services that go well beyond current 2.5/3G applications, including mobile streaming media services, mobile TV, Unified Communications, and Voice over IP (VoIP), which, for the first time, becomes practical and viable on a metro-wide scale through WiMAX. Network service providers can’t take full advantage of mobile voice and multimedia over IP unless there is the potential to manage Quality of Service (QoS). With this in mind, five distinct classes of service quality have been built into WiMAX, allowing a more robust and resilient connection for users who require time-sensitive applications and service level...
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...STRATEGIC MANAGEMENT OF ORGANISATIONS A CASE STUDY OF BHARAT SANCHAR NIIGAM LIMITED INTRODUCTION Bharat Sanchar Nigam Ltd (BSNL), the corporate version of erstwhile DOT, came to existence on 1st October 2000. Ever since the formation of BSNL, the Indian telecommunications scenario has been transforming itself into a multi-player, multi-product market with varied market sizes and segments. Within the basic phone service the value chain has split into Basic services, long distance players, and international long distance players. BSNL’s POSITIONING IN TELECOM INDUSTRY To understand and suggest – how strategic management can help BSNL – the first thing is to understand the Telecom industry environment and the stakeholders involved. Apart from having to cope with the change in structure and culture (government to corporate), BSNL has had to gear itself to meet competition in various segments – basic services, long distance (LD), and International Long Distance (ILD), and Internet Service Provision (ISP), and Mobile services. With the advent of competition the private operators have been impacting the strategic matrix by influencing regulatory bodies, adopting intelligent media strategies, and by targeting the creamy layer of customers. While, political control over the public sector remains a contentious strategic issue in the country; with the formation of a company, the internal strategy of the BSNL board will be of gaining considerable autonomy. Labour unions...
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...APPLICATION OF DEMAND FLOW TECHNOLOGY TO CABLE ASSEMBLY PRODUCTION LINE By Luis E. Centeno A. A Research Paper Submitted in Partial Fulfillment of the Requirements for the Master of Science Degree in Management Technology Approved: 4 Semester Credits Dr. Thomas Lacksonen Research Advisor The Graduate College University of Wisconsin-Stout May, 2002 The Graduate School University of Wisconsin-Stout Menomonie, WI 54751 ABSTRACT Centeno (Va~riter)(Last Luis (First) E (Initial) Name) APPLICATION OF DEMAND FLOW TECHNOLOGY TO CABLE ASSEMBLY PRODUCTION LINE (Title) Management Technology Dr. Thomas Lacksonen May, 2002 (Graduate Major) (Research Advisor) (Month/Year) 33 (No.of Pages) Publication Manual of the American Psychological Association (Name of Style Manual Used in this Study) D.F.T. (Demand Flow Technology) principles were applied to the cable assembly operations. The main objective is to reduce production time with the implementation of a new cable assembly line designed following Demand Flow Technology concepts. The study takes place in a manufacturing company specializing in fall protection equipment that has cable assembly operation as one of the major activities in the production of its finished goods. D.F.T. is a new business strategy based on Demand Flow Manufacturing techniques that help manufacturers to optimize the production system working in all the departments of the company. The final result was a manufacturing cell layout for the cable ...
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