... The Basics of Online Tech Support Steven T. Craig TUI University ITM 501 The Basics Of Online Tech Support In this paper I will share my experiences of On-Line Tech Support and the adventures of getting problems solved through the use of the Internet. First, I selected the main purpose for my search of on-line tech support. Since I was having problems with my computer with its daily operations, I felt that there was nowhere to turn but to reboot the computer and start from scratch. However, I was not to keen on the idea of erasing all my data and starting over and thought that perhaps there was another way to fix my issues. I used the on-line tech support web site www.Help.com. After searching the Internet for an interesting or catchy home page of Internet tech support, I stumbled upon help.com. I read the intro page and look under some of the discussions and decided to enter the domain and ask my help question. Which was, “ how do you erase your computers data and start all over?” After being prompted to sign up for the account and agreeing to the user agreement options. I started off by reading previous post, for ideas of answers and posted dialogue that was being shared. Unfortunately my question was not asked previous and I had to venture out on my own to request the answer. This website and the postings at this website where very strange to say the least. Several post where very personal and I had a...
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...Website Evaluation and Prototype for Redesign Introduction Team A has been working together to create a list of essential design criteria for evaluating the Berry’s Bug Busters Website, a virtual organization. The team also completed a comparative review of two sites that have similar audience and purpose to the Berry’s Bug Busters Website. The intended audience for this website is people over the age of 18 that find themselves with a pest problem. There are no specific demographics related to the service offered. These two sites are Orkin and FreedomPest, which provide some useful examples of ways to improve upon the curent design of Berry’s Bug Busters Website. The following is the list of design features: Design Features 1. A chat window so that customers can talk about their pest issue with an expert to answer any questions 2. Incorporate social media logins such as Facebook and twitter to increase our customer base. 3. A drop down window which will help them search for the pest that they are having trouble with and explain the behavior and diet of such pests. 4. Have a taskbar that lists our services, pests, testimonials, schedule an appointment or to contact us. 5. List our accreditations and licenses. 6. Create a space for regular customers to open an account, gaining access to “privileges” such as discounts and complimentary services. (Log in). 7. Link building. Adding links to our business profile in directories...
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...The Website site www.espn.com is an overall well balanced with great use of web graphic design. The last of my knowledge this website redesigned their web site in the early part of 2009 from a source, “Mike Industries” by Dream host. I am going to point out a lot of the positive aspects of this web site along with what I believe could make this site able to take the step to the next level in today’s industry. I believe overall the positive’s over look some of the negatives that this site has and that unless you are an expert in web design you would never know the flaws of this site. The overall cleanliness of this site is great and the have great use of CSS. When you just glance at this site you can tell that they have spent years designing and redesigning to make sure that it is close to perfect. When you look at the site’s homepage you can tell that they use CSS because all of the main topics or heading stand out from everything else in bigger, bolder and in different colors. Also, the color design they use is good, they use the colors that are of their nature which makes up their unique distinction from all of the other sports web pages. The colors help separate the page just like the titles and headings are bold to separate the main topics. This is an overall good use of CSS. They also use good design of tables, when you look at the bottom half of the web site you see their use of tables, helping divide important highlights and facts from around the world in each...
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...University of Phoenix Material Comparative and Competitive Analysis of Websites Worksheet |Questions |1st Website |2nd Website | |The First Look |www.pmi.org |www.projectmanagement.com | |What was your initial impression of the site? Did you feel |Not overwhelmed or bored. | A little overwhelmed because this site is somewhat of a blog | |bored, overwhelmed, or confused? | |with information pertaining to multiple professionals in the | | | |field. Not boring though. | |How much time did it take to realize the purpose of the site? |1 minute |3 minutes | |What is the target audience for the site? |Individuals pursing this field and existing professionals to |Beginners and Project Managers with certifications. | | ...
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...4. Strategic recommendations on International Commercial Strategy for eBay. As a result from operations in China, there were some lessons to be learned from the unfavourable result of the so-called alliance of eBay and EachNet: * Think globally, act locally – cultural differences can create a strong constrain with the customers and it is necessary to adapt to the local market and its preferences. * Never underestimate your opponent – eBay was outperformed by its competitors that were able to satisfy customers’ needs. * A good name does not always do the trick – in order to win over customers, you need to have a good history in China. * Mature markets vs. emerging – eBay strategy, which proved itself in mature markets, may not be appropriate in emerging, developing markets. This requires eBay to revise its strategy and conduct an in-depth research in terms of customer behaviour and cultural differences. In order to better evaluate the best international commercial strategy for Ebay we have developed a QSPM matrix. We discussed and evaluated two possible strategies: further expansion into international markets or expand operation into B2B market. Quantitative Strategic Planning Matrix Nr | Key factors | Expand further into international markets | Expand operations into B2B market | | Opportunities | Weight | AS | TAS | AS | TAS | 1. | Growing internet usage, more than 420 million people use internet | 0.07 | 4 | 0.28 | 2 | 0.14 | 2. | Generation...
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...Social Media Randy Duran Hum/186 February 22, 2013 Anthony DeBonis When you first get on the internet you have the world at your finger tips. You can get any and almost all the information you want. There are websites for pictures, video, and chatting with your friends. It is also very easy to get the wrong information from web pages not filtering all the information. There are so many advantages to the information available on the internet. An unfamiliar user can find what they are looking for by using search engines and typing the information needed. You can find many different websites such as Facebook for social media and keeping up with friends and companies web links. Youtube, Flickr, and Metacafe can be used for watching different videos and advertising. Twitter, Blogger, and Digg are a different kind of site which are called blogging sites. These are used to give users up to the minute updates on what is going on from personal to companies. When information is easily obtained it comes with the untrustworthiness of websites. There are many misleading web pages and with the click of a button you can give your computer a virus or even worse have your identity and information stolen. When searching the internet make sure you know where and what you are logging in to. There are a lot of sites on the internet that are not creditable, so be careful on the information you are using or obtaining. Hackers find ways to even put information...
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...Grayson Global Shipping: Setting Up Website & Blog Prepared for Michael Roads Vice President of Operations Grayson Global Shipping Prepared by Temeka Heard, Web Designer Multimedia & Designing Team Grayson Global Shipping November 23, 2013 MEMORANDUM To: Michael Rhodes, Vice President of Operation From: Temeka R. Heard, Multimedia & Design Team Date: November 23, 2013 Subject: How to set up Website & Blog for Grayson Global Shipping Here is the report you requested November 15, regarding how to set up both a website and blog for Grayson Global Shipping. I thank you for allowing me the opportunity to show you by aid of diagram of how to set up both a successful website and blog. Grayson Global Shipping has been known for their reputations in striving to provide the absolute best for its customers. In order for Grayson Global Shipping to uphold its reputation and to stay ahead of its competitors, the creation of what GGS is missing is key. I hope that you approve of the steps I will outline. I will outline ten steps regarding the framework necessary to implement these changes. The steps will include a discussion of the resources necessary to implement the site, the timeline for implementation and the benefits of implementation into working shape. I do understand both the doubts and uncertainties our employees currently have. They reservations because they are unsure if the direction GGS is...
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...section of this assignment requires you to write recommendations to improve the design of a real website. Description of the assessment Please visit the following URLs and select an example of bad design and a good design (follow the link to get to the actual badly designed website). http://www.jimwestergren.com/worst-web-design-ever/ http://www.websitesthatsuck.com/ You need to select at least 3 criteria listed below to assess your website against: * Navigation * Visual effects (colour scheme, typography, page layout) * Website layout / access to different web pages on the website * Pages download speed * Site consistency * Security * Content and professionalism You need to describe the best development practices in the chosen criteria and also explain how the chosen website violates these practices. Insert relevant screenshots to illustrate your point. Finally, recommend improvements based on your observation. You may sketch the suggested modifications in addition to verbal description. This task requires an extensive research on web design beyond lectures in this unit. List and cite references which you use to discover good web design practices. You should not use statement like “I did not like…” as you are not an expert on web design. Your statements should be similar to the following: “The accepted practice is to … This website violates this practice because …” Please write an academic report of approximately 1000...
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...assessment of our related expenditures. There are three most common Internet business models - product sales, service sales, and information delivery. For this particular business of an automotive repair shop, I would like to make a mixed approach of 2 of the 3 business models. Apart from repairing automobiles and tires, which can be specified as service sales, the shop can also include the product sales by which they can sell the tires as well at a small scale. The proper model on which the website can be based could be a virtual storefront. There will be information on the storefront about the inventory about which tires are currently available at the store of the shop and what is the specification and price for each of them. Customers can have a look at the company's inventory and buy their specific item and have it shipped to them. They can use this service as a tool to pay their bills without going to the shop, which can be far from their location. They can place an order from home. The website can process payment information 24/7. There should also be such options at the storefront so that the customers can...
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...NT1110 Lab 10: Click Fraud Research Project, November 2012 ITT Technical Institute Click Fraud Click fraud is a type of illegal fraud that occurs on the internet in pay per click, or PPC advertising, when a person, automated script or computer program imitates a legitimate user of a web browser clicking on an ad, for the purpose of generating a charge per click without having actual interest in the target of the ad's link. PPC advertising is an arrangement in which webmasters (operators of Web sites), acting as publishers, display clickable links from advertisers in exchange for a charge per click. As this industry evolved, a number of advertising networks developed, acting as middlemen between these two groups (publishers and advertisers). Each time a (believed to be) valid Web user clicks on an ad, the advertiser pays the advertising network, who in turn pays the publisher a share of this money. This revenue-sharing system is seen as an incentive for click fraud. (Wikimedia, Inc., 2012). Click fraud can be as simple as one person starting a small Web site, becoming a publisher of ads, and clicking on those ads to generate revenue. Often the number of clicks and their value is so small that the fraud goes undetected. Publishers may claim that a small amount of clicking is an accident, which is often the case. (Wikimedia, Inc., 2012) Much larger-scale fraud also occurs. Those engaged in large-scale fraud will often run scripts which simulate a human clicking on ads...
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...a like, all want to report opinions, ideas, and information that our society wants to see and hear. It is also important to have good ethical views when reporting the news through blogging. One would want to be sure they are using their own work and following all copyright laws. I wouldn't want someone stealing my work and quoting it as their own, so I would not want to do the same to someone else. The same with academic integrity, plagiarism is something that happens every day, whether intentional or not. I can see where bloggers would fall under the same belt. Internet ethics should not be any different than society's ethics in general. You want to be respected for your own work, not someone else's. Too many sites today offer websites to download free music or movies. This is not only illegal, but it is also taking money out of the pockets of the artists and producer’s themselves. Sure artist and the music industry are using the internet to its advantage, but we all are. I feel there should be guidelines for bloggers as well as others when reporting news information. If we...
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...Second Written Assignment 3) By 2020, all shopping will be done online. Do you agree or disagree? Support your view with reasons and/or specific examples. It's the year 2020. There are no shops anymore. All shopping is done via the Internet. Purchases are made comfortably from the couch. There is no need of leaving the house and getting to a store. Searching a parking lot, standing in a line for paying the items and carrying bags are things of the past. It is a tempting idea, but could the future regarding to our buying behaviour really be like this? I want to focus on this question in my essay. There is an unmistakable trend that more and more people use the opportunity of online shopping. Nowadays there is no restriction on electronics and entertainment items only such as few years ago. It is now possible even perishable food to be delivered to your home. The development is supported by internet sites like Ebay or Paypal. More than 40 million Germans already use these possibilities. In contrast the percentage of the “offline” shopping is decreasing. What makes online shopping so attractive? The main reasons are the saving of time, the greater product choice and the ability of price comparison. This way the customer is able to find the right product for the cheapest price. Furthermore, he is not bound to opening times. But there are also good reasons to go to a shopping mall. In particular, the social contact with other people, the professional advice of the seller and...
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...believe that it can be a terrible idea. Some believe that it is easier to deal with troubles and concerns by them and that is not a good way of thinking because asking for help can help an individual. The web site that I have researched was the U.S. Department of Health & Human Services (www.hhs.gov). I decided to use this website because it deals with many different people with various issues. The government has many different state funded programs and resources which are used to assist those in need. The government is very involved and people may not know that because they do not advertise and make the information aware of like they should. The government wants to make sure that all health option is available to all Americans in need. The purpose of the U.S. Department of Health & Human Services web site is to protect the health of all Americans and to provide the essential human services to those who are able to help themselves. This web site is an official government page but it does not specify who is responsible for the information that is available on the page. The website is very accurate seeing that it is an official government website. Unlike Wikipedia, anyone cannot just post information on this...
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...To: Allison Hardy From: James Adkisson Subject: NASCAR Analysis The purpose of this memo is to analyze the strengths and weaknesses of NASCAR’s brand management and web site, identify environmental forces that pose a threat to NASCAR, and propose a viral marketing plan to attract more female NASCAR fans. Brand Management Starting in the early 1990s and continuing for the next 15 years NASCAR did an exceptional job of managing their brand. NASCAR understood the loyalty of their fan base and the depths to which their fans supported the sport in the marketplace. According to NASCAR’s own licensing study, 72% of their fans were more likely to buy a product if it had the NASCAR logo on it; as evidenced by the sales of NASCAR branded goods increasing more than 250% in just 10 years. NASCAR leveraged that loyalty to secure lucrative sponsorship contracts. They also promoted fan loyalty with two-day tailgate events taking place before the races. These events were engineered to provide fans with the unique experience of actively participating in the sport they loved through interactions with NASCAR sponsors. NASCAR’s downfall in managing their brand comes from not considering if their growth rate was sustainable. Intent on chasing after ever-increasing revenues through sponsorship and trying to capture value from the elusive casual fan, NASCAR seemed to disregard the potentially harmful consequences this could have for their brand. Astronomical sponsorship fees made it impossible...
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...you can declare that you have a great web server. There is a lot of information out there that will “help” you chose a solution for your company or organization. Unfortunately, I think in this case there is a little too much information available and it could be overwhelming. There is a lot of biased information available on the net. Some people say Apache is better than IIS, but it really depends on what your needs are. If you have your own company, you have to sit down with your IT staff and marketing staff and preferably every member of your company to come up with a “picture” that you need your website and web server to do for you and for your company. For my senior project class, my team and I decided to create a website for a corporate catering company. We had to come up with a plan that was going to satisfy our sponsor’s requirements. Our sponsor wanted to have a website that was simple, but very effective. He wanted to get some information through to his...
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