...ITM301 Principles of Info. Syst. In Bus. And Org. Module 4 – SLP Computer technology and the networked organization Wikipedia: Summery description of its Structure and Purpose. Wikipedia is an internet encyclopedia founded in January of 2001 by Jimmy Wales and Larry Sanger as part of Nupedia an older internet encyclopedia. It is a multilingual, web-based, free-content encyclopedia based on an openly editable model and free of charge. Anyone can edit it for any purpose as long as they follow certain rules. Wikipedia is owned by an American organization, Wikimedia Foundation located in San Francisco and its name is a combination of the two words: wiki, a Hawaiian word for quick and encyclopedia. It is set up as such that anyone can make changes to the pages or even make new ones. It was estimated as of 2007 that Wikipedia had about 9.25 million pages in 253 languages and more than 1.74 billion words across all Wikipedias. Wikipedia is written collaboratively by largely anonymous internet volunteers who write without pay. Wikipedia is a live collaboration differing from paper-based reference sources in important ways. Unlike printed encyclopedias, Wikipedia is continually created and updated with articles on historic events appearing within minutes, rather than months or years. Its purpose is to act as an encyclopedia, a comprehensive written compendium that contains information on all branches of knowledge. Its overall “look and feel” and apparent...
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...TUI UNIVERSITY Module 2: Case Effective support for information users ITM 301: Principles of Finance Date: 25 January 2011 Effective support for information users In this module I will address the question of “What are the five to seven important strategic things that a company can do to ensure that its Information Technology (IT) users get adequate technical support”. "Our clients know, within minutes, if their customers are unsatisfied with a service call - and they can react accordingly." says Anthony Lacopo, President and CEO for Utopia Image who believes that real-time service is of great value to the merchants. "Great service providers increase loyalty by constantly measuring service quality and adapting their customer assistance service in real time, which is drastically different than counting the number of tickets closed or resolved. Don't confuse customer satisfaction with customer service." The five strategies that I feel are most important to having an effective helpdesk and which will afford user with the most desirable technical support are the areas which I will discuss in more detail below. The first area is to train & empower help desk agents. “Complacency is the biggest challenge we face today,” says Technical Support Manager Drew L. Jaehnig of the Defense Information Systems Agency (www.disa.mil). “Education and an infusion of enthusiasm for change are the best ways to overcome that challenge. Make training a priority and be sure that...
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...ITM301 Module 1 Module 1 – Case Click Link Below To Buy: http://hwcampus.com/shop/acc201-module-1-case/ Data, Information, and Organizational Knowledge Assignment Overview Every company has, to a greater or lesser extent, an information subsystem -- that is, a means by which it gathers data, interprets it, and makes it available to employees through a distribution system. Whether we are talking about marketing information, cost projections, accounting results, or internal quality reports, every company depends on knowledge to support its planning, decision-making, and control. So how does knowledge fit into the picture? The emergence of the field called knowledge management has highlighted some key propositions in the last 10 years or so. All organizations are storehouses of knowledge that operate in information-rich environments made up of people and things both inside and outside the organization itself Organizations organize, interpret, and evaluate this information to solve organizational problems Knowledge is the primary mechanism for processing and utilizing information People's brains are the key knowledge resource of any organization Codified knowledge stored in books, audio, videotapes, and computer systems can be an important knowledge resource as well There are organizational processes and strategies for IT management and management in general. Therefore, processes and strategies in particular can significantly enhance the ability of organizations to...
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...ITM301 Module 1 Case Assignment on Data, information, and knowledge How data, information and knowledge are related to the concept of knowledge management (KM)? How are they different (please define each one: data, information, knowledge and KM)? What are the potential benefits of knowledge management projects? What strategies should companies follow to achieve positive results in KM projects? KM is the set of procedures that tries to transform an organization's current practices of knowledge processing is known as Knowledge Management. It improves both the practice of knowledge processing and its outcomes in a significant manner. The field of Knowledge Management is the examination of various organizational processes and their effect on knowledge and functional processing and results (Firestone & McElroy). The concept of Knowledge Management doesn't instantly direct, generate or incorporate most knowledge effects rather it just influence an organization’s knowledge processes that in turn affects its knowledge results. The concept of knowledge management is related with aspects like data, information and knowledge as these are its essential elements. All these three aspects collectively result in the practice of knowledge management (Knowledge Management Concepts, Philosophy and Theory). This can also be understood in the following manner and process followed by these three aspects in the practice of knowledge management: 1. Data: It is raw information that exists...
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