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New Administrative Assistant in the Research Branch

Sue is an administrative assistant working in the research branch of a small, nonprofit management development firm located in Minneapolis, MN. The research branch is responsible for developing new management assessment and development products, and Sue's specific responsibilities include: (a) keeping track of the branch's $300,000 budget; (b) making your travel arrangements and providing you with graphics and word processing support; and (c) providing administrative support for the other four members of the research branch. As the lead researcher, you often travel over 200 days a year conducting executive training and selling the branch's management assessment and development products. In partial support of this busy travel schedule, the research branch has some of the most advanced word processing and graphics software available, the latest Apple computers and color laser printers. Sue has over 15 years of secretarial and administration experience, was selected from over 100 applicants, and has been in the position for 6 months.

Sue's performance over the past six months has been less than stellar, and over the past month it has been completely unsatisfactory. Sue will often put in a full eight hour day, even overtime, but still not complete all of her job responsibilities without help from the other members in the research branch. For example, she has chronically been one month behind on the branch budget, and only seems to catch up when Judy, the person previously responsible for the budget, "bails" Sue out and brings the budget up to date. Each time this occurs, Judy methodically explains how to do the budget and asks Sue if she understands what to do. In each case, Sue has said she "now clearly understands what is required and won't be needing any help in the future." Judy has helped with the budget four

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