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Jcpenney Strategic Analysis

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STRATEGIC ALTERNATIVES

In January 2012, newly appointed CEO, Ron Johnson introduced a plan to rebrand the department store chain into a 21st century retail powerhouse. Launching of the new J. C. Penney brand identity was set to occur over four years and would include a new logo, a new in-store experience featuring new and transformed brands, and most importantly, it would change the way that the company priced merchandise. Unfortunately, J. C. Penney suffered a 25% sales decline in the first year and Johnson was fired after only 17 months.
Historically, J. C. Penney’s strength had been communicating the relationship between quality and value, in a way that the customer could understand. J. C. Penney lost this connection when we introduced a complicated, three-tier pricing strategy that eliminated the use of promotions and coupons. Despite research-supported ideas and the conscious rebranding efforts, we have failed to generate the urgency and excitement required to win the support of customers and employees. Poor messaging regarding the rebranding, paired with miscommunication between the company and our customers, has left us in a major financial bind and business crisis.
With the reinstatement of former CEO, Mike Ullman, we find ourselves at a strategic crossroad and the Board of Directors has made the decision to explore and evaluate strategic alternatives. We are soliciting your expert advice in creating a more cohesive image through one of the following approaches:
1. New management, same rebranding strategy. The rebranding strategy was poorly executed under Mr. Johnson’s management and took extraordinary measures, but under the right management and after a few adjustments, the branding strategy will be a success.
2. New management, new brand. Another option is making J. C. Penney a leader in style, by offering stylish, high-quality merchandise for

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