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Job Analysis

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CIBC
Financial Service Representative
Outbound Calls

Submitted to: Aaron Dresner
Submitted by: Amina Ali
Alishba Chaudhary 5986222
Khanh Hoai Nguyen 9691839
Yolane Sima 6454046
Monday May 27, 2013
Phase I: Job Analysis
MANA 362

Table of Contents CIBC 3 Job Description .............................................................................................................................4 Task ................................................................................................................................................4 Importance Rating.........................................................................................................................6 Dimensions......................................................................................................................................7 KSAs ............................................................................................................................................ 10 References....................................................................................................................................... Appendix

CIBC
The Canadian Imperial Bank of Commerce commonly known as CIBC is one of Canada’s leading financial institution. Through their three main businesses, retail and business banking, wealth management and wholesale banking, they offer a wide variety of financial products and services to over 11 million individual, small businesses, commercial and corporate clients in Canada and internationally. With nearly 1,110 branches worldwide and 40,457 employees, it currently holds the position as Canada’s fifth largest chartered bank.
CIBC has focused it’s retail and business banking to strategically enhance client relationship in order to retain their customer base and increasing their revenue growth by improving sales. As

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