...COACH OTHERS IN JOB SKILLS – SITXHRM001A Case study one: ------------------------------------------------- Michael has been with Hotel Bayside for 6 months as a concierge, he has excellent communication skills with the customers, he presents himself in a professional manner at all times and shows initiative outside his job description. One of the Reception staff members is leaving to travel overseas leaving a position vacant on the front desk, Michael has expressed an interest in learning new skills, is there an opportunity for both the business and the employee to benefit here? How might coaching come into play? How would you go about training Michael to become a front of house employee? As Michael has all ready been working at Bayside hotel for the last six months as concierge this shows that he would have most likely all ready learnt a lot of skills while being at Bayside as this job is big in itself as they look after all the guests in the hotel with their restaurant bookings, shows and anything else that is on offer. Concierge is all ready really a part of the reception it is just really a different area of stuff that is being looked after as it is very important as the concierge looks after a lot the big stuff as I mentioned as they are nearly as important as the rest of the reception members. With Michael becoming into reception Bayside and Michael can both benefit from this as Michael will be learning even more new skills. And Bayside will have a person that...
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...I believe that some skills people need to be proficient in their job is to know how to deal with your work load, to diligently work on what is assigned to you, to act appropriately during work, and to be passionate for what you work for. Beginning with the last skill, the reason some people may believe that working skills have changed may be because in the past, many people were working in dead-end jobs and weren't passionate about what they were doing. Some people were born rich and didn't have to work, some were born poor and stayed that way for most of their life, and some took on jobs that helped them get by but was not giving their life enjoyment nor fulfilment that they so deeply wanted. So a good skill in working hard and well would be enjoying what you do. The motivation of wanting to go to work and do what...
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...Job Skills Essay Having good business etiquette is a very valuable skill in the business world. It can make you stand out from others and can help your chances at success in your chosen career. Etiquette is unwritten rules that everyone should be aware of, and practice them. They are things such as dressing appropriately, good eye contact, well groomed, good handshake, manners, and just acting professional. Many relationships you develop will or could be very important so you will want to get a good first impression. First impression can happen in little as thirty seconds, you never get a chance to make a second first impression. Do that is why dressing professional, and being well groomed is essential because people are deciding what they think of you before you even start talking. There are many situations you could be in and would have to use your essential skills. Meeting someone for the first time, you want to maintain eye contact, and have a good firm handshake. When you show up for an interview, you should be dressed professional and be well groomed, this will help people remember you. Also in an interview you should be confident in yourself, and show your personality. You can do this by the tone of your voice, smiling, and show enthusiasm. If you need to wear a nametag, it should be worn on the right side with your name neatly printed, so it’s easy to see and read. If you have to reply to an email you should always respond with in the first twenty four hours. Also...
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...Study Education is a form of learning in which the knowledge, skills, and habits of a group of people are transferred from one generation to the next through teaching, training, or research. On-the-job training, also known as OJT, is teaching the skills, knowledge, and competencies that are needed to perform a specific job within the workplace and work environment. On-the-job training uses the regular or existing workplace tools, machines, documents, equipment, knowledge and skills necessary for an employee to learn to effectively perform his or her job. It occurs within the normal working environment an employee will experience on the job. It may occur as the employee performs actual work or it may occur elsewhere within the workplace using training rooms, training work stations, or training equipment. On-the-job training is most frequently supplied by another employee who can competently perform the job that he or she is teaching. On-the-job training is occasionally performed by an external provider as in the case of specialized equipment. In another example, a vendor trains a marketing system a group of employees is adapting to their own work procedures. While the goal of OJT is often to teach basic workplace skills, it also instills aspects of the workplace culture and performance expectations in the new employee. OJT is also the approach organizations use to provide new employee on boarding information. On-the-job training is normally the most effective approach to training...
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...have gone through after obtaining their respective degrees. The main objective of this paper is to determine the relevance and responsiveness of PUP curricular offerings to the labor market. This study further investigated the appropriateness of the know-how and training PUP students have gained in their years of stay in the university. This study answered the following questions: 1. What is the demographic profile of PUP graduates in terms of: 1.1 Age 1.2 Sex 1.3 Course 1.4 Civil Status 1.5 Degree earned from PUP 1.6 Employment Status 2. What is the usual length of time the respondents spend for looking a job? 3. What are the reasons behind taking a job of PUP Mulanay graduates not related to their field of specialization? 4. Being employed, what is the status of their employment in terms of the nature of company/firm where the graduates work, present position and approximate gross monthly salary? 4. What changes are needed to make the graduates competitive enough in the labor market? 5. What can be the measures to solve the problem of mismatch/unemployment confronting the graduates of PUP Mulanay? Research Design This study used the descriptive method of research using a questionnaire prepared by the Office of the Vice-President for Research and Development. The data were gathered by administering the data gathering tool to PUP Mulanay graduates, both employed...
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...Treadway Tire’s Lima Plant in Lima, Ohio is faced with having to confront strong job dissatisfaction of their employees, as well as high turnover among its line foremen. Aside from the turnover rate being 46% in 2007, the plant also was facing expensive costs for raw materials, and hardcore global competition. Problems having to do with the foremen are not only part of deeper concerns with workforce management, but also stem from being the role that those people play in the process of production. The foremen are caught in between the union and management, and must find a balance between the adversarial relationship, most likely by coping with the needs and interests of both at hand. This can be considered as an immediate problem. As for a long-term problem, the HR director at Lima Plant, Ashley Wall, believes the cause of turnover is from serious morale issues with line-foramen segment and their resulting job dissatisfaction. An objective of the case, and motivation to fix to industry comes from fixing its turnover rate. The plant could focus to reduce costs and increase productivity in this area, specifically. Aside from job dissatisfaction, Treadway Tire’s Lima Plant is faced with a serious problem of high turnover among its line foremen, in which about half of those leaving their positions were leaving voluntarily, and the rest were being asked to leave after “failing”. Therefore, these workers are being faced with limited opportunity for career advancement. To resolve the...
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...Job Analysis Amanda Anderson PSY/435 June 23, 2014 Stephanie Johnson Job Analysis There are many jobs that an individual may pursue when they obtain a degree in psychology. One such job is parole officer. This paper will provide insight on the functional job analysis of a parole officer, discuss how a functional job analysis can be used within the organization, evaluate the reliability and validity of a functional job analysis, evaluate different performance appraisal methods and how they may be applied to a parole officer, and will conclude by explaining the various benefits and vulnerabilities of each performance appraisal method concerning the job of a parole officer. Functional Job Analysis The functional job analysis uses both observation and interviews to provide a description of a job and scores on several dimensions concerning both the job and potential workers. These dimensions apply to all jobs so that the procedure can compare them. This process helps to set the recommendations for the job outline. Candidates for the parole officer position should meet the job requirements. The job analysis identifies all of the specific tasks required to perform the job, and then all of the specific knowledge skills and abilities required to perform each task are identified (Spector, 2012). The minimum requirements for a parole officer position in most counties and states include a bachelor’s degree, and that the candidate is at least 20 years old. Federal positions...
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...Different people have different opinions in the workplace values for their work position. Finding a job which emphasizes on the same values as the potential employee is an ideal situation. But first everyone should have a list of workplace values with rankings before comparing them to what a work position can offer. Next I am going to talk about the top four workplace values of mine and why they are important to me. When I look for a job, the first thing I look for in the job description is whether I am competent to the tasks and what qualifications I might need further development on. If I could only find myself qualified for half of the tasks, very likely I would not look any further on the opportunity. I consider competence the very top value in my list for a work position, because I am a person who is easy to become stressed if I feel I do not have the knowledge or skill to solve the problem on my plate. Many may find ways to handle this type of situation very well, for example, they will do research on their own, ask their co-workers or supervisors, or undertake extra training. These are the same approach I usually take at the end, but being in the initial situation is the part that makes me uncomfortable. My desired environment is to be able to know exactly what need to be complete in detailed steps so that I could make good planning in the beginning. During the progress I can have a sense of where I am and whether I am in control of all bits of details. At the end of...
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...beneficial to their mental wellbeing. Purpose of this report is to is to ensure that the job description for the role of domestic assistant in Health Care Group, is in line with service delivery and the Care Quality Commissions Essential Standards of Quality and safety under the Health and Social Care Act 2008, as well as updating health and safety policies and procedures. For this reason we are going to conduct the process of job analysis. This report will apply to all Domestic Assistants across Healthcare home and hospital settings. 2- Findings Job analyzing is a process for collecting information about work performed and environment it takes place in, what is the purpose of the job. It identifies the knowledge, skills, abilities and personal competencies people need to perform their work well. From many methods of conducting job analysis, for this process Ive chosen examining documents (incl. job description, person spec, any other job related records), Interviewing job holder, and interviewing line manager. Each one of those methods has got its advantages and disadvantages. While examining documents like job description, gives you precise information about responsibilities of job holder, it doesn’t tell you how work is carried out, and there may be some responsibilities that are not included in job description. That is why I have chosen next method, which is interviewing the job holder. Mental health environment can change on a daily basis, so it is important that our...
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...unique beings we are, not just personally by our family and close friends, but professionally as well. More often than not communication issues bleed into our workplace on a daily basis, adding significant and unnecessary tension as we go about our day that we wind up bringing into our homes-our respite and peaceful haven from the chaotic world. The appearance of conflict is ubiquitous and certainly inevitable, but knowing a few tips for handling communication dilemmas at one’s place of work can increase one’s quality of life at work leading one to a happier and more productive person on the job, thereby carrying less of a burden on one’s shoulders when coming home. Unfortunately the way we are perceived by our colleagues at work is in their eyes a reflection of who we are as individuals. With that in mind, it is best to make a lasting impression not just on the very first day of one’s job, but going forward into one’s respective careers. 1. Get to know your coworkers in a realistic light- It is impossible to know every individual’s personality type at your workplace. However, what is possible is in the interim to gauge what may “tick” someone off, and what, on the contrary may please them. Adjust yourself and your personality accordingly. The general rule of thumb is not to probe too much into why they are behaving a certain way towards you or others, because the more you overanalyze the more you will internalize the situation, and perceive them as acting in a hostile manner...
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...or more in a week, and 20 percent work full time. Ramachandran also states that students should look for co-op programs that employ students into fields of their studies. The article explains that these carriers often pay better due to the amount of skills needed. Along with money, these co-op programs offer a look into the actual life of a possible future profession for the student. Ramachandran informs on the benefits of tuition reimbursement to student-employees. She states that these companies help a student with their school costs as well as money in pocket. As well as filling your pockets the author explains how building a solid resume while in college is also important. Ramachandran sums up her article with explaining how important your schoolwork can be. She states some helpful tips; do not expect to pay off college while still in college. The author brings everything into perspective by explaining that students that work 10 hours a week on average have a much better GPA than those students that work 25 or more hours. With dealing with the financial stress of college jobs are not always the answer. Financial aid advisors can help you get money that you won’t have to pay off until later. “After all, the primary job for those in college is to be a...
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...Active listening in the workplace is very important. You should always pay close attention to the speaker. Active listening is a communication technique used in counseling, training and conflict resolution (Wikipedia). Active listening allows the person to give feedback about what they heard or seen. You have to be able to understand the concept of different things. Having good listening skills are very important in the workplace. Many people have poor listening skills, they have a hard time trying to stay focus. Everything will get their attention other than the messenger. You learn to learn how to be patience when someone is speaking. Never be rude or interrupt the person when they are speaking. Even if you don’t understand something it’s always best if you wait until the speaker is finished before asking questions. Being an active listener you have to be able to stay focus on the message. Many people will ask you to explain what they said and put them in your own words. You have to understand what the speaker is referring to. The speaker wants you undivided attention. Some people will easily get distracted if the speaker is boring. It’s up to the speaker to keep the audience attention. Many people also take notes and record the conversation, it can help them just in case they can’t remember the information. I also write down information just in case I forgot something. You should always ask the speaker to repeat their selves if you missed something. When working as a home care...
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...what you can potentially produce. If you cannot show that you can produce results you have no place in the workplace. So, in whatever capacity you are working in begin to measure your results and outcomes, and start documenting your accomplishments. Most people assume that accomplishments need to be large. No. Very rarely do people have significant accomplishments, but there are many milestones (and occasional breakthroughs) that happen in one’s work life. So, ask yourself these simple questions: 1) What have I accomplished (done) in the past 2 years that made a difference in the workplace? Have I received recognition or promotion or appreciations from colleagues, customers, managers or others? 2) Have I done anything outside my job description? 3) Am I replaceable? Why not? What unique value do I bring to the workplace? Why should the company continue to pay me? 4) What are top three areas that I have improved significantly in the past 3 years? Will these help me scale to higher levels of performance and responsibilities? 5) What have I done in the recent past that makes me deserving of a promotion or greater...
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...Case 1: Heart Attack Managing People and Ethics 3/25/2011 Management 301- Business Organization and Management Eboni Thrower, Jennifer Jackson, Gerald Grant III, Taneisha Pryor Dr. Makamson 1.___________________________ 2.___________________________ 3.____________________________ 4.____________________________ I. Problem Statement Was Mr. Hamid wrong for firing Shauna? Mr. Hamid placed an ad for a part-time bookkeeper at a local college and Shauna came across it. The work Mr. Hamid needed finished for his company would only require the bookkeeper to stay in work with him for about two months. She applied for the job and received the job the same day. During the interview Mr. Hamid stated that he would pay her $150 per week. Realizing that if she accepted $150 per week she would not be making as much money as she would if she worked on an hourly rate; she had to come up with a plan. Shauna negotiated with Mr. Hamid and agreed to work Monday, Wednesday and Friday for seven hours a day for 21 hours a week at $10 per hour. In this agreement Shauna would be put on a three month probationary period, which consisted of no time off, vacation, sick days or holidays off. Shauna was a hard worker and an excellent bookkeeper for Mr. Hamid. She always completed every project and obligation that was ever asked of her beforehand. Shauna constantly asked Mr. Hamid for extra work to do in the office to keep her busy. She never took any time off from work, nor did she ever...
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...My most relevant learning experience of the work life balance workshop There has not much time elapsed since we started to get the first impressions about business life and the way to be successful in it but it’s already quite apparent that there is no option than hard work if you want to make it to the top. It is required that students act very responsible with their time and manage to fit it all in. As one consequence of this, people often tend to neglect spending time with family and friends because they’re strongly focused on their success in business later on. When the pressure leading from exams, presentations or studying itself gets too high it might be dangerous not to recognize some warning signals of the own mind and body. To avoid this but to be successful either way there are some strategies which we were introduced to during the different presentations of the Work-Life-Balance workshop. The presentation I liked most was the one of Jasmin Nordiek with the topic „Cope with stress“ because it was great to get an insight into somebody’s personal experience and the development of her way of thinking. She started her career with the same goal as many others: gaining a leading position in a big enterprise. She climbed up the career ladder successfully and finally her mission was accomplished. She was where most of the students at this university hope to be someday - in a leading position and enjoying all of the comforts it was bringing with it. After a while this wasn’t...
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