...acquiring new customer all the time. Word of mouth is one way make customer knowing about company so that customer satisfaction will reduce negative comment and feedbacks. 2. John Lewis 3.1. Introduction about John Lewis John Lewis is the UK’s largest department store retailer. It was established in 1864 at 132 Oxford Street, in London by John Spedan Lewis. Nowadays, John Lewis Partnership is one of a growing number of businesses with an employee-owned structure that means the employees known as Partners have enable to running business and get share profit which addition to their salary each year. Waitrose is a part of John Lewis Partnership which is a supermarket combine with expertise and service of a specialize shop. They supply customer the best possible food and drinking to help them to live healthier by building a long-term relationship with their farmers and suppliers. 3.2. John Lewis customer service John Lewis always find a way to know and understand what customers want and expect. They constantly finding opportunity to listen what customer think about their products and services then if there are something wrong, they would fix it immediately. Therefore, company could provide the best possible choice, value and service to customers. None of 70,000 people work at John...
Words: 2148 - Pages: 9
...OF BUSINESS ADMINISTRATION APPLIED INTERGRATED BUSINESS JOHN LEWIS’CUSTOMER SERVICE CASE STUDY Student Name : Bang Tran Hai Vo Student ID Number : 1305052015 Instructor : Dr. Cao Dinh Kien Hanoi, October – 2015 ------------------------------------------------- CONTENT 1. Introduction about John Lewis 2. John Lewis – A customer service and the success in keeping customer satisfaction 3. Bad practice of customer service 3.1 Analysis of the causes for bad customer service 3.2 Suggestion and Recommendation 4. Pllog 5. Refferences 1. Introduction John Lewis is a chain of upmarket department stores operating throughout Great Britain. The chain is owned by the John Lewis Partnership, which was created alongside the first store in the mid-1800s. The first John Lewis store was opened in 1864 in Oxford Street, London. The chain's slogan is "Never Knowingly Undersold" which has been in use since 1925. There are 45 stores throughout England, Scotland and Wales, including eleven "At Home" stores, and a "flexible format" store in Exeter. The store in Birmingham is the largest operated by the Partnership outside London. On 1 January 2008, the Oxford Street store was awarded a Royal Warrant from Her Majesty the Queen as: "suppliers of haberdashery and household goods". John Lewis Reading is also the holder of a Royal Warrant from the Queen in...
Words: 2026 - Pages: 9
...ways for leaders to incentive their employee, while which is the best leadership style is still under discussion (Mahoney & England, 2007). This essay will analyze the reasons of the success of John Lewis enterprise in perspective of the leadership application, and finding the core of his whole employee stock ownership of success. Firstly, it will discuss the leadership style of John Lewis, and then combining with the theory of encouragement to find the inner reason of John Lewis’ success. Finally, it will talk about John Lewis’ leadership style has been putted up. John Lewis is the biggest department store in England (Hoffert et al, 2002). From 1864, it opened the first shop date in London's Oxford Street; the John Luis's department store has 150 years of history (Campbell, 2003). Now, it has a good performance with enviable high market share. It has branch stores both in Oxford Street business district and shopping mall. Not only the outstanding achievement of John Lewis attracts people's attention, its unique John Lewis model deserving discussion. John Lewis was originally held by the Lewis family, but in 1929, the primary family person planed that he would removed out of the board, but also put the right of controlling the whole company to their employees. Thus, everyone in John Lewis has his own share. Besides this, he also set up a perfect system, that is, even the new employees can get stock of the company quickly, it really realizes...
Words: 1701 - Pages: 7
...John Lewis asserts that the people must take action now and peacefully protest in order to convince more people to join in and to create unity in order to receive peace because, without action, patience is the only factor left. However, if patience is the only factor left then there is no point in trying because, during the time being that they establish laws to desegregate, African Americans would continue to be harassed. To illustrate this idea, Lewis states, “We are tired of being beaten by policemen. We are tired of seeing our people locked up in jail over and over again” (para 7). In other words, Lewis is explaining to the masses that patience is no longer an option because African Americans are being continuously harassed by law officials,...
Words: 359 - Pages: 2
...John Lewis Case Report Group member: OHTSUKI Takeshi STOREY David ZHOU Jiayue ZHOU Wei ZHANG Xuyun Executive summary 2 Introduction 3 SWOT 4 Strengths 4 Weaknesses 8 Opportunities 8 Threats 9 Rank and prioritize 10 STP 11 Entering New Markets 13 1. Japan 13 2. China 15 Products 15 Place 16 Promotion 17 Positioning 18 Conclusion 18 Executive summary John Lewis is currently in a very strong position, possessing a committed workforce, enviable brand equity, and strong growth. The long term growth horizon, however, is limited by the prospect of saturation in the UK market. In this report, we examine the case for, and execution strategies for, international expansion. We focus on two large countries where this strategy could be especially profitable: China and Japan. We conclude that China holds excellent prospects for John Lewis and we therefore recommend expansion. Our recommendation for expansion into Japan is more qualified, but we believe that an expansion there would also be profitable. However, market constraints in this country lead us to caution that a more thorough analysis may be prudent before any action is taken. Introduction The John Lewis Partnership is one of the UK’s leading retail businesses with 29 John Lewis department stores, 8 John Lewis at home stores, johnlewis.com, 246 Waitrose supermarkets, 31 Waitrose convenience stores, waitrose.com and business to business contracts in the UK and abroad. John Lewis...
Words: 3085 - Pages: 13
...Company history When Wallace Waite, Arthur Rose and David Taylor opened their first small grocery shop at 263 Acton Hill, West London in 1904, little did they know that within a century the company would have become one of the country's leading food retailers employing over 37,000 people. The John Lewis Partnership acquired the business in 1937, opening the first Waitrose supermarket in 1955. Today there are 280 branches, dedicated to offering quality, value and customer service. There are Waitrose shops throughout England, Scotland and Wales. Locations range from high streets to edge of town sites and vary in size from just 7,000 square feet to approximately 56,000 feet. The John Lewis Partnership as a whole employs nearly 68,000 Partners and has a turnover in excess of £6 billion. As well as Waitrose, it runs 26 John Lewis department stores throughout the UK, several manufacturing concerns and a farm. Waitrose aims to combine the convenience of a supermarket with the expertise and service of a specialist shop. We also offer you a Price Commitment to ensure you always get good value for money when shopping at Waitrose. Find out what makes Waitrose different here. Visit our new Waitrose Memory Store site, where you can see from a striking collection of images, annecdotes and facts, how from one single shop in Acton, West London, Waitrose has developed over the years to define our company as you know it today. Market share[edit] Graph showing Waitrose's UK market share ...
Words: 587 - Pages: 3
...John Lewis is a store found in UK and it is equipped with electronics and home items that you will need to buy and this an online way of purchasing through a web store and what is provided as there will be requirement’s you can assess when you want to procure online on a web store. Buy through John Lewis vouchers stuff you want to buy when you purchase items such as Home & Garden ones and you will confidently acquire these coupon related to buying as you entail. Purchasing through John Lewis vouchers can only make discovering with usage of these coupons and buying of Electrical equipment’s you want to get for home such as kitchen or connected uses you will want to be part is when you search for ways to purchase on web. Buying with use of John...
Words: 425 - Pages: 2
...PESTEL FACTORS FOR JOHN LEWIS |Factor |PES |Affect on Business – good or bad |Evidence from Internet – JL Website | | |TEL | | | |Rise in VAT to 20% |P |B | | |(Value added tax on all goods except food and children’s | | | | |clothing) |E | | | |Greater percentage of people in society getting older |S |? Need to sell products wanted by the elderly | | |Government look on worker owned businesses more favorably |P |G Early this year John Lewis said to be a good | | | | |example of how businesses should operate | | |Low interest rates makes it cheaper to borrow money and use |E |G – if you can can...
Words: 586 - Pages: 3
...John Lewis begins his statement here by emphasizing the fact that the government does nothing to discipline its police officers after they have committed a crime against an African American for a peaceful protest but questions why the government indicts those that protesting in a peaceful manner. John Lewis supports his claim of how the government does nothing to help African Americans when they are assaulted or discriminated against by stating how the police assaulted an attorney named C.B King and almost killed him. Also reminding the audience of the time the police beat the pregnant wife of Slater King causing the death of the unborn baby. In other words what John Lewis is summing up is all the times that the police have discriminated against the African American people and how easily they got away with it with no punishment from the government while.The evidence that John Lewis reveals is very significant as it reveals the brutality that African Americans receive from the police and how they receive no punishment....
Words: 554 - Pages: 3
...John Lewis is talking about how people are gonna try to keep them away from what they want to reach. They will march but love and with the spirit of dignity.For instance, in the text, it states, “They’re talking about slow down and stop. We will not stop.” and also “ But we will march with the spirit of love and with the spirit of dignity that we have shown here today.”The essence of Lewis's argument is that he will not slow down until he sees what he wants to see. He is trying to make a movement that will not only help them but also help the future. He also does the marches peacefully because he wants to show them that with peace things can get done but with violence, violence won't get you nowhere.This evidence highlights that the speech...
Words: 298 - Pages: 2
...originally outlined by Dr. Martin Luther King Jr in the twentieth century. The ideas rooted in the social gospel had a tremendous impact on John Lewis’ life in the graphic novel “March”. Those major points being; the idea of social evolution, individual advancement, and cultural reform. Throughout the mid-to-late twentieth century, a new form of preaching surfaced, known simply as the “social gospel”. From its inception until today, the social gospel has used a biblical platform to preach social welfare. The most prominent twentieth-century...
Words: 1085 - Pages: 5
...Considering Lewis suffered from malaria, he also experienced hypochondriac affections. Hypochondria is often defined as the fear that a minor physical or mental symptom may indicate a serious illness, concluding in self-examination and self-diagnosis. In an 1816 letter to John Adams, Jefferson described Lewis as having “gloomy and hypochondriac minds.” He inferred that his hypochondriac minds were made by his practical depressions in his mind and such minds were “peculiar”. Jefferson claimed that any sudden outburst of any hypochondria would produce “painful reflections” (Danisi 21). What Jefferson meant, is that Lewis’s mind was starting to turn against him. Implying that his depressive state was a danger to him. Lewis’s body was “infected”...
Words: 270 - Pages: 2
...report I will discuss John Lewis entering Mexico, a developing country. I will give information about both the company and country giving detailed facts, and any changes that will need to be made to the product/company in order to work in this developing country. In addition, I will suggest which strategy I believe they should focus on when entering Brazil. About John Lewis John Lewis is a chain of upmarket department stores operating throughout Great Britain. The first John Lewis to open was in Oxford Street, London during 1864 and since then has expanded. The chain is most commonly known for its policy of “Never Knowingly Undersold” which has been used by the company since 1925. In 1905 John Lewis acquired a second store, Peter Jones in Sloane Square, London. His son, John Spedan Lewis, whilst being in charge of the Peter Jones store founded the John Lewis Partnership. Waitrose joined this partnership in 1937 as a chain of 10. The main activities of the company include providing customers with high quality groceries and non-grocery items such as electrical goods, furniture, fashion, flowers and also financial services such as insurance and credit card services. As one of the UK’s top ten retailers, the company has about 31 John Lewis and 235 Waitorse supermarkets, an online and catalogue business, a direct services company, one production unit, a farm and still continues to grow at a rapid pace. Their products The most common items that John Lewis stock is Home and Garden...
Words: 1486 - Pages: 6
...BTEC National Diploma in Business Unit 1: Exploring Business Activity – Induction Assignment Oxfam is a non profit organisation and was first set up in England, 1942. It was created by a small group of Quakers, followers of Christ, and their main target at the time was to reduce the frequency of famine and to aid those in need. Although Oxfam set out originally to reduce famine they now strive on opening up world markets and providing fair trade to third world countries. To date, Oxfam is currently the leading international non-governmental organisation (NGO) and have an excellent reputation in the delivery of aid and development work. Millions of people donate to Oxfam every year - without this hefty amount of funding they receive they wouldn’t be able to put ideas into action. It is because of this that it is said to be ‘owned by everyone’. Oxfam is a charity which is also the leading non-governmental organisation to date. It consists of 13 organisations working with over 3,000 partners in more than 100 countries around the globe. In 2008 Oxfam GB worked with over 20,000 volunteers in shops across the UK, raising £17.1 million for Oxfam's programme work Oxfam rely on the public to donate goods for free; they market to all age groups however it is perceived to be for the older generation and not for the teenage trendy market. Oxfam doesn’t have competitors in a selling sense however they do need to earn the publics trust by putting their aims into action. There is...
Words: 2168 - Pages: 9
...P1 - Two Different businesses belonging to different sectors The two chosen businesses are John Lewis PLC which is a private sector business and Cancer Research UK which is a voluntary sector business. Introduction to both businesses: John Lewis PLC is a chain of upmarket department stores operating throughout Great Britain. John Lewis PLC is owned by John Lewis Partnership which was created alongside the first John Lewis store in the mid-1800s. the first ever John Lewis store was opened in Oxford Street, London, in 1864. The slogan for the company is “never knowingly undersold”, and has been the same for quite some time. The slogan is hitting almost its 100th anniversary. John Lewis is one of the largest and successful department stores in Great Britain, and this has been achieved with just 45 stores throughout England, Scotland and wales. There biggest store which is being operated outside London has just opened in Birmingham city centre. The main headquarters for this business is in London. The total number of employees in this business is somewhere around 38,100. John Lewis, happens to be one of the oldest department stores which are still operating. This can be backed up by the fact that John Lewis has been operating for more than 150 years. It is a business based in the retail industry which is specifically a department store. They happen to have a large product range, these can vary from electricals, clothing to even sports and leisure equipment. The ultimate purpose...
Words: 2346 - Pages: 10
