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Journal Article Critique Salleh, F. H. M., et al. (2009). Development of mobile workforce management system for electricity supply industries. Proceedings of the 7th International Conference on Advances in Mobile Computing and Multimedia. Kuala Lumpur, Malaysia, ACM: 346350.

1.0 Purpose of the study

This study aims to demonstrate how mobile computing delivers benefits to power utilities such as TNB and the Electricity Supply Industries (ESI) in general.

The authors made clear description in the abstract the various types of mobile workforce management system (MWMS), problems addressed, proposed

application work flow that includes knowledge management, differentiators, benefits and issues.

2.0 Problem addressed by the study

In this journal, the authors highlighted ESI problem of organizing fault messages, illegitimate claims and lack of method in storing fault information. The authors mentioned how these problems are being dealt with by MWMS in various ways by power utilities around the world.

According to the authors, the incorporation of Knowledge Management into a proposed mobile workforce implementation seeks to improve knowledge acquisition and service automation.

3.0 Hypothesis followed by the study

The authors stressed on how their proposed mobile workforce management system is highly suited to support TNB through key differentiators such as the proposed
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usage of infrastructure ID cards and card readers to improve claim and fault recording, use of remote job sites to apply previous work information as well as incorporation of knowledge management to ensure information relevance to the job at hand.

4.0 The sample in the study

The sample study featured examples of mobile workforce management systems that have been implemented by power companies outside Malaysia. These examples were taken from literature reviews of publications that focus on MWMS areas of task scheduling, automated workflows, and business intelligence reporting with some insights into technology opportunities and challenges notwithstanding organizational barriers and change management that may hinder MWMS adoption.

5.0 The method in the study

The method of this study was to understand prior MWMS implementations (via literature review) and propose a MWMS that is suitable for TNB.

6.0 Major conclusion

This paper guides its reader through an oblique journey of MWMS implemented overseas however fails to demonstrate clear understanding on TNB's issues to warrant the proposed mobile workforce management system. The proposed application seems to be a loose match-making of current ICT trends to merely propel TNB into the same heights as other more advanced power utilities. It is however commendable that the authors have managed to drill out information on MWMS which in itself, is a new development within this region.

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