Article Review

1. The paper clearly defined the research problem. The paper is designed to investigate the relationships between stress and performance among C-PM in a construction company between the project managers. The focus of the author mainly about to investigate the relationships between stress and performance among C-PMs. The purpose also clearly defined as such it provides an opportunity to investigate the impact of stress on the performance of C-PMs.

2. This article describe collection of data which using random sampling procedure, the questionnaire was distributed to 500 C-PMs in Hong Kong by fax, email, or in person.

3. The article organized in a manner of logical and easy interpretation by the readers. There is no further improvement needed as the study had all the required information for its structure.

4. Yes the study had done literature review and outline previous study linked to the topic. Examples depicted from previous studies were below:

“In the last few decades, research has been carried out on stress and performance within various groups, such as managers (Therese, 2001), police officers (Tang and Hammontree, 1992), and students (Wolk and Bloom, 1978). “

The model proposed consisted hindrance and challenge stressors which is the cause for employees’ burn out. Stress deteriorates employees’ job satisfaction. In turn, job satisfaction was positively related to organizational commitment and negatively related to turnover intentions. The previous literature ouline the stressor which were leading factor for diminished job satisfaction and high turnover. In this study we measured both emotional as well as physical symptoms of work stress in Philippine Call Centre.

5. In the methodology part, the procedures were clear enough and provide step by step guide for us to repeat the work. The author mentioned about sampling, subject characteristics, there were measures which were stress, job satisfaction; organizational commitment and intention to turnover were clearly outlined by the author. Last but not least the author mentioned about measuring validation and reliability.

I agreed with procedural part but further improvement can be done by highlighting the tools such as software and types of analysis involved can be stated as well for easy reference for readers.

6. The data were collected random sampling procedures, 450 responses were selected to complete electronic version of the survey to complete during work hours. Both correlation analysis and partial least squares analysis were used to test the theoretical Western HR components both individually and holistically.

Yes I agree with what had been done for hypothesis were for each measures, emotional stress, physical stress, job satisfaction, organizational commitment and intention to turnover were tested and results was displayed in table for easy view. Bootstrapping technique was used to test the significance of each path as suggested by Gefen et al. (2000).

7. The findings indicate that these call centre employees reported emotional stress, leading to job dissatisfaction, reduced organization commitment and ultimately increased intention to turnover. I agree with interpretation of the results as turnover is reported to be a serious and increasing problem in call centre and this research demonstrates the significant role of employee emotional stress.

8. In this study we measured both emotional as well as physical symptoms of work stress. Emotional stress included: tension, frustration, and burn-out. Physical stress symptoms included: loss of appetite, upset stomach, and sleeplessness. The amount of intention to turnover explained by our model is enough to raise concerns given the costs associated with turnover. It is important for the HR professionals operating in the Philippines to help the organization remain competitive and to attract and retain the best employees.

Strength of the article is that the findings are important for multinational corporations considering business processes outsourcing. Our results lend support for the use of Western job attitudes theories in the Philippine call centre. Weakness of this article is that this study concentrated primarily on entry level jobs, the impact of stress on other levels of employees is also important. This is especially true given that stress tends to increase as the level of responsibility increases higher up the organizational ladder.

Yes this is very good example of article and I will remember in future for reference as gave a preliminary study about call center employees who were exposed to frequent symptoms of emotional work stress than they did for physical work stress. It may be that early levels of stress are more frequently expressed as emotional symptoms. This is an area that warrant further study.