...Questions for Cases All groups need to prepare the PPTs and groups for presentations will be selected during the sessions 1. Infosys’s Relationship Scorecard 1. How does Infosys’ customer-centric organization compare with that of other companies? What challenges does this organization try to address? What tensions do these challenges create, and how does Infosys deal with them? 2. What is the role of the RSC in a customer relationship? What does an RSC offer that is not already contained in the client’s SLAs? What are the opportunities and challenges involved in building an RSC? 3. Infosys has learned through its RSCs that some customers are dissatisfied with its team turnover. How would you respond to Apted’s request to keep the best people in the Syngenta team? How would you deal with this issue from Syngenta’s perspective? 4. How should Sanjay deal with the challenges and tensions that have arisen with the use of the RSC? Could you help Sanjay design an action plan to improve the RSC? Should Infosys make it a priority for EMs to get their clients to embrace RSCs? Should Sanjay suggest using the RSC earlier in the relationship with a client? Is there any change that you would introduce to the content of the RSC? 2. Chantale and Clinton 1. What were Chantale and Clinton’s service expectations? How did they develop? 2. What is your evaluation of the Canadian’s provision of repair service? 3. Should The Canadian or other stores be concerned about incidents of this...
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...with FOSS-based systems are likely to be central to future research activities (e.g., advanced health informatics, secure cyberspace, enhanced virtual reality, and advanced personalized learning systems). However, FOSS remains a computing technology at its core, while FOSS development remains a web of complex socio-technical processes. But these processes are not well understood nor readily predictable, as informal practices are widespread and continually adapting. As such, FOSS is amenable to technological advances, socio-technical innovations, and systematic empirical studies that can emerge from research in the Computer Science community and beyond. We seek to articulate both multi-disciplinary and inter-disciplinary perspectives on how and why FOSS has become such a source of technology-centered global transformation, and what the future may hold. We need to identify key research problems and experimental studies going forward, along with the requisite research infrastructure and shared data repositories needed to support this research. We also need to identify future roles that Computer Science can play in fostering, sustaining, and expanding the ongoing development of FOSS as a realm of technology development and use, as an engine of innovation in other scientific and cultural disciplines, and as a socio-technical movement that has Computer Science at its core. Our objective is to bring together a diverse audience of computer scientists and social...
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...Professor David Mook September 15, 2014 Is Law Enforcement Racist? Racism, stereotypes, racial profiling, discrimination, no matter what you call it it’s all the same thing, and it has been around for years. Lately racial discrimination has been greatly decreased, yet not completely eradicated. One would think that the last place there wouldn’t be a single shred of any discrimination in law enforcement, however, there is and the fact that there is racial discrimination makes for some very controversial cases; such as the case of the shooting of Michael Brown, the brutal beating of Rodney King, and the wrongful beating of Abner Louima. All of these incidents happened because of an unfair percentage that police are to show more brutality to a minority group than to whites and there are plenty of facts that support this such as the amount of white officers over colored ones, and the biases and stereotypes that are to blame for “racism” in law enforcement. The case of Michael Brown in Fergusson, Missouri a predominantly black society, with a predominantly white police force, there are multiple stories that both tell stories of what people saw. One account states that the teenager Michael Brown had his hands in the air and was surrendering whilst unarmed; the officer opened fire and killed him. However, what the authorities say is the exact opposite in which Michael Brown actually attempted to attack the officer in his car and tried to take the gun. "Get the f*** on the sidewalk...
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...SUBMITTED TO Dr. Gregory Tomlin IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE COURSE CHHI 525 LIBERTY BAPTIST THEOLOGICAL SEMINARY BY DAVID E. ROBERTS LYNCHBURG, VIRGINIA SUNDAY, MARCH 8, 2014 Table of Contents Introduction: Henry VIII and the English Reformation………….................................................. 3 Prince Henry VIII and His Character Development....................................................................... 3 King Henry VIII…......................................................................................................................... 6 The Wives of Henry VIII………………………………………………....................................... 8 The Rule of the Crown and the Church of England……............................................................. 12 Conclusion……………………………………………………..……………………………….. 14 Bibliography...……...………..………......................................................................................... 16 ii Introduction: Henry VIII and the English Reformation The study of Henry VIII and the reformation in England continues to fascinate scholars and historians alike. Recent attention has even been given by Hollywood in the production of “The Other Boleyn Girl,” a major motion picture depicting the lives of Henry VIII and Anne Boleyn. Obviously Hollywood isn’t a suitable source for a scholarly inspection of such a historical event, but the existence of this film does highlight the interest modern society has on the topic...
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...force using non-lethal weapons, 4) force using impact weapons, 5) deadly force (AIUSAPolice Brutality 1999:2). They also have many tools at their disposal when the need for using force arises. These include the police baton, mace, tasers, handcuffs, police dogs, and firearms. An officer of the law can be properly trained to administer the law in an unbiased way that will not violate a citizen’s rights, however, this is not happening across the United States. According to a recent Amnesty International study, there are thousands of reports each year of assault and ill treatment against officers who use excessive force and violate the human rights of their victims (AIUSA Rights 1999:1). Police officers are injuring and even killing people through the use of excessive force and brutal treatment. A significant problem in this area is that police behavior is abusive of civilian rights, but it is also considered necessary and appropriate police procedure (Geller, 1996:7). In many cases police go too far when they excessively punch, kick, beat, and shoot people who pose no threat. Injuries and sometimes death result from the...
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...Artists like Justin Bieber and Selena Gomez have used this technique in their music. Bieber mixed pop and Electronic Dance Music (EDM) in his hit song What Do You Mean released August 30, 2015. Merging multiple genres is not necessarily negative. Artists such as, Twenty One Pilots, Pink, and Adele often use this in their music adding to the quality of their music. Pink and Adele began using the style from older songs in 2013 for songs like Just Give Me A Reason or Someone Like You. These songs are beautiful ballads about love, which use an older style of music to effectively deliver a soulful message of lost love and mimic the style of Whitney Houston And I Will Always Will Love You. These are soulful love ballads permeates with the hearts of it’s listeners and has remained iconic because of the strong yet simple message it has. Music takes on a role which comforts, builds up, warns, inspires and helps heal a broken...
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...Reformed Apologetics Ministries Monday, March 17, 2014 Historical Examination of Roman Catholic Eucharist Theology Rome claims her view is historical. We will now examine if the early church writers taught transubstantiation of the bread and wine as well as the Mass being seen as an expiatory and propitiatory sacrifice. Rome has erroneously claimed her modern view has always been held by the historic church. At the Council of Trent Rome taught her belief was affirmed by “all our forefathers” (Thirteenth Session, Chapter 1, The Canons and Decrees of the Council of Trent, trans. H. J. Schroeder, [TAN Books and Publishers, 1978], p. 73), that is, church fathers. Trent also claimed, “because that Christ, our Redeemer, declared that which He offered under the species of bread to be truly His own body, therefore has it ever been a firm belief in the Church of God” (Thirteen Session, Chapter 4, The Canons and Decrees of the Council of Trent, trans. H. J. Schroeder, [TAN Books and Publishers, 1978], p. 75). We will therefore test Rome’s claims historically. Rome’s idea ahistorical & based on Aristotelian concepts adopted late by the church. Rome’s doctrine of transubstantiation is dependent on the pagan Aristotle’s philosophical idea of accidents and substance. Modern Rome’s specific view as espoused by the Fourth Lateran Council and the Council of Trent, as well as other papal documents, that the substance of the elements change into the body and blood of Christ, while the appearance...
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...MBA 437: MARKETING CASE ANALYSIS Group 5: Case 5: Promotion Decisions MAKING LOYALTY PAY NAME STUDENT ID Nancy Kumari S11013306 Saher Buksh S01007626 Aditya Raniga S11052046 Table of Contents CASE BACKGROUND 2 NECTAR 2 Nectar Promotions: 3 SAINSBURY 4 Therefore the aim of this case analysis is to find out: 4 CUSTOMER REGISTRATION 5 TWO METHODS OF REDEEMING POINTS 5 COMPETITION IN THE UK GROCERY RETAIL INDUSTRY 6 COMPARISION WITH COMPETITORS 7 SITUATIONAL ANALYSIS 8 CONSUMER PERCEPTION OF NECTAR PROGRAM 8 SPONSOR PERCEPTION OF NECTAR PROGRAM 9 SHOULD SAINSBURY CONTINUE WITH NECTAR? 10 SHOULD SAINSBURY HAVE ITS OWN LOYALTY PROGRAM? 12 SHOULD SAINSBURY DISCONTINUE WITH THE CURRENT LOYALTY PROGRAM & DIVERT FUNDS TO NON-LOYALTY PROGRAMS 14 CUSTOMER LOYALTY PROGRAM IN FIJI 16 RECOMMENDATION 17 CONCLUSION 20 BIBLIOGRAPHY 21 CASE BACKGROUND NECTAR • The Nectar loyalty program is the largest loyalty program in Britain. • It was launched by Loyalty Management UK (LMUK and chaired by Air Miles co-founder Keith Mills). • Nectar opened for business in 2002. • With reference to various individual retail loyalty programs, Keith Mills,Gierkink, and further members of the LMUK team undertook the decision to search for an assembly of retailers who had their individual reward programs however were not content with their performance and could enhance their performance by combining with a multi partner loyalty scheme. ...
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...Getting Started Important note: The Burning Crusade is an expansion set to World of Warcraft. You must already have a properly installed copy of World of Warcraft in order to install and play this expansion. Installing the Game (PC) TM Welcome Back to the World of Warcraft! System Requirements: OS: Windows 2000 (Service Pack 4); Windows XP (Service Pack 2). Processor: Intel Pentium 3 800MHz, or AMD Duron 800MHz. Memory: 512 MB RAM, 1 GB RAM is recommended. Video: Minimum: 32 MB 3D graphics processor with Hardware Transform and Lighting, such as an NVIDIA GeForce 2 class card or above. Recommended: 64MB VRAM 3D graphics processor with Vertex and Pixel Shader capability, such as an NVIDIA GeForce FX 5700 class card or above. For a complete list of supported 3D cards, please visit: http://www.blizzard.com/support/wow/?id=aww0830p Sound: DirectX-compatible sound card. Install Size: 10 gigabytes of hard disk space. Installation Instructions Place The Burning Crusade CD/DVD into your CD-ROM or DVD-ROM drive. If your computer has autoplay enabled, an installation window will automatically pop up on your Windows desktop. Click the Install Burning Crusade button and follow the onscreen instructions to install The Burning Crusade to your hard drive. If the installation window does not appear, open the My Computer icon on your desktop and double-click on the drive letter corresponding to your CD-ROM or DVD-ROM drive to open it. Double-click on the Install.exe icon...
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...Comparison of Transactional and Transformational Leadership: Case Study of the Difference between William Wong (Lukfook Jewelry) and Yu-tung Cheng (Chow Tai Fook Jewelry) Leadership Styles i TABLE OF CONTENTS 1. Introduction ............................................................................................................ 1 2. The literature review of leadership......................................................................... 2 2.1. Transactional leadership ............................................................................... 3 2.2. Transformational leadership......................................................................... 4 3. Jewelry industry in Hong Kong................................................................................ 6 4. Leaders’ background ............................................................................................... 7 4.1. Background of William Wong ....................................................................... 7 4.2. Leadership style ............................................................................................ 8 4.3. Background of Yu-tung Cheng ...................................................................... 9 4.4. Leadership style .......................................................................................... 10 5. Comparative analysis on leadership ......................................................................
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...and strategies in accordance with the literature review conducted for our study. The literature review focuses on the use of loyalty schemes as introduced by Sainsbury’s and business strategies related to marketing that affect the sales and profits of a company. Sainsbury’s approach to business is providing quality services to make the company great as well as to retain customers and long term relationships with suppliers and distributors. In this regard Sainsbury’s seems to have succeeded as its last year’s sales figures have gone up by a considerable percentage and it leads the market in terms of sales, doing even better than Tesco. The management structure including corporate governance and the strengths, weaknesses, opportunities and threats of the company have been given here showing why Sainsbury’s could use its business strategies to become the largest retailer within the UK and move ahead of Tesco and other companies for a larger and more consistent consumer base. This report and analysis focuses on the strategic opportunities and directions available to Sainsbury’s after conducting a detailed analysis of its business strategies including governance and organisational structure and management decision-making processes. The financial reports of Sainsbury’s and the report on the management process in general have been studied and further 1 recommendations are made for future studies on marketing approaches of Sainsbury’s as well as directions that the company...
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...Birthplace Trust 2. External analysis of the market in which the Shakespeare Birthplace Trust competes 2.1. Porter’s 5 forces analysis 3. Internal analysis of the Shakespeare Birthplace Trust 3.1. Resource based view of the firm 3.2. VRIN model 3.3. Financial overview 4. SWOT analysis 5. Strategic positioning 6. Executing the strategy 6.1. First Proposal: Bringing Shakespeare characters to life 6.2. Second Proposal: Promoting the Shakespeare Birthplace Trust in London 7. Reference list 8. Appendices 2 1. Introduction The Shakespeare Birthplace Trust (hereafter “SBT”) is a privately funded organisation based in Stratford-Upon-Avon (hereafter “Stratford”) in order to: 1. Promote in every part of the world the appreciation and study of the plays and other works of William Shakespeare and the general advancement of Shakespearian knowledge. 2. Maintain and preserve the Shakespeare properties. 3. Provide and maintain a museum and a library of books, manuscripts, records of historic interest, pictures, photographs and objects of antiquity with particular reference to William Shakespeare, his life, works and times (source: www.shakespeare.org.uk). Although the SBT has multiple revenue streams, its primary business is to sell a quality, historic, Shakespeare related experience to visitors to the Shakespeare houses located in Stratford. This in turn fuels its second largest revenue stream, namely the trade of goods to the visitors of the Shakespeare houses and Stratford...
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...Serita McKoy HON 410 Professor Yesudas Choondassery February 22, 2013 Our Future: What Fast Food is Taking From Us We as Americans are facing quite an epidemic when it comes to health. It is not as though the nation was stricken with some sort of plague or fell victim to some conspiracy. Unfortunately, the cause of our issues is much more in our control than I think we would care to admit. Our health is depleting at large numbers all because of our diet. The rates of heart related issues, blood pressure and diabetes are at astounding numbers. These medical concerns are costing the country billions of dollars in healthcare. Why and when did our health begin to plummet? Over past decades America’s love for junk and fast food is the culprit behind this country having one of the unhealthiest populations any continent has to offer. This fascination of fast food had to start somewhere. Not only that but so did awareness that this particular industry may single handedly be responsible for obesity in this country. There are few topics actually that will help to understand this phenomenon a little further beyond the awareness of fast food. There was legislation that was passed that was supposed to help Americans understand what they are consuming on a daily basis. We learn this is only as helpful as one is able to translate the information. Many people are lost when it comes to nutritional food labels and what the numbers mean when it comes to their personal diet and...
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...www.vtpi.org Info@vtpi.org 250-360-1560 Transit Price Elasticities and Cross-Elasticities 25 May 2012 Todd Litman Victoria Transport Policy Institute Abstract This paper summarizes price elasticities and cross elasticities for use in public transit planning. It describes how elasticities are used, and summarizes previous research on transit elasticities. Commonly used transit elasticity values are largely based on studies of short- and medium-run impacts performed decades ago when real incomes where lower and a larger portion of the population was transit dependent. As a result, they tend to be lower than appropriate to model long-run impacts. Analysis based on these elasticity values tends to understate the potential of transit fare reductions and service improvements to reduce problems such as traffic congestion and vehicle pollution, and understate the long-term negative impacts that fare increases and service cuts will have on transit ridership, transit revenue, traffic congestion and pollution emissions. Originally published as “Transit Price Elasticities and Cross-Elasticities,” Journal of Public Transportation, Vol. 7, No. 2, (www.nctr.usf.edu/jpt/pdf/JPT 7-2 Litman.pdf), 2004, pp. 37-58. Todd Litman 2004-2011 You are welcome and encouraged to copy, distribute, share and excerpt this document and its ideas, provided the author is given attribution. Please send your corrections, comments and suggestions for improvement. Transit Elasticities and Price...
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...THE SUPERIOR FORM OF GOVERNANCE: A COMPARATIVE STUDY BETWEEN THE VIEWS OF NICCOLO MACHIAVELLI AND LAO TZU Submitted in Partial Fulfillment of the Requirements For the Degree of Bachelor of Arts in Political Science College of Arts and Sciences San Sebastian College- Recoletos, Manila August 2013 Vincent Roland R. Managuelod Ray Joshua B. Valdez INTRODUCTION In Politics there are many schools of thought that form the basis for the policies used in the operation of the government. These schools of thought vary greatly in purpose and belief, with many of these schools actively opposing one another. Ultimately, whatever beliefs these schools of thought may hold, and whatever actions these beliefs may lead them and the state their purpose is to shape the state into what they believe is ideal and beneficial for all. Of the many ideologies which are followed by statesmen, varied they may be, the ultimate goal is to create a society according to their ideals. In this study we will be discussing two thinkers whose schools of thought have had a significant impact on political philosophy today. The first is Niccolo Machiavelli. A philosopher, politician, diplomat and historian whose works have made his name a by-word for pragmatism and ruthlessness not just in politics but in everyday life. His most famous work, the Prince, advocated the separation of personal morals to that of one’s political morals, and the emphasis not on ideology but on what would be the most beneficial...
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