...crucial in the pursuing a goal. Leadership may serve as an avenue to keep all the member’s efforts well canalized, centralized and coordinated. It may also serve as a useful moderator to easily determine roles and responsibilities among team members. A quick evaluation of the existing organization is critical to a new leader's success. In addition to ending the suspense for team members, it is essential to know the strengths of existing team members and to determine that everyone is in the right role to leverage their strengths and interests (Willenwater & Kaelin, 2008) A Group must go through a developmental process to begin to function as a team. Members need training is such areas as problem solving, goal setting, and conflict resolution (Lehman & DuFrene, 2013) Some are the major strengths or advantages of working as a team that would translate into a more successful achievement of organization’s objectives. Working as a team minimizes the need of direct supervision. Team members are self guided, every member collaborate with their unique skills making the outcome expected more integral. Morale is improved as members of a team once an atmosphere of trust has been created, experiment a high feel of happiness. Team members tend to work in a more cohesive way, at the time that they develop a sense of true belonging to the organization that allows them to subordinate their personal interests to the ones of the organization as a...
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...University of Phoenix Material Conflict Management Plan 1. Identify the available conflict management strategies and their strengths and weaknesses. Strategy | Strengths | Weaknesses | Problem Solving | Having meetings of all parties that are affected with the conflict. | The meetings can become hostel and emotions can strong. | Avoidance | The outcome could be optimistic by avoiding the situation. Avoid the conflict so that it wouldn’t affect your duties. | The situation may never be resolved because by avoiding the problem it tends to stay around. | Smoothing | Management should make thing comfortable and acceptable. | Smoothing it over could end up with unhappy employees. | Compromise | Having an agreement that everyone is happy and comfortable with to make things easy. | Either individual in the conflict may not able to give something up. | Authoritative | Everyone knows what is expected in the workplace. | Could push individuals to a corner and the reaction could be severe. | 2. Which of the available conflict management strategies is most appropriate for the current situation with David and James? Provide your rationale, including what factors you considered in making your selection. Your response should be at least 100 words. The authoritative style is most appropriate for the current situation because it is characterized by behavioral principles, high expectations of appropriate behavior, clear statements about why certain behaviors are...
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...D. Consulting appreciates the opportunity to develop a formal conflict management program for your firm, Hope Educational Services. As we have discussed, your grievance policy is simply not enough to cause your organization to be as effective as it needs to be. In our experience, it is essential for your leadership to understand how the conflict in your company can be an asset to them causing more productivity, growth and motivation. Simply trying to eliminate or ignore conflicts will only cause more unresolved conflicts in an organization. To begin, it is important to understand the 4 approaches to effective organizations: goal attainment, system resource, internal process and strategic constituencies. You will find that conflict resolution will not change or question your company’s structure, but will address the conflicts that are occurring within the system. Taking responsibility for the conflicts will lead to problem solving and learning that is invaluable to a productive organization such as yours. Goal attainment centered organizations care about reaching its primary mission or purpose and tries to measure its effectiveness according to how well they accomplish that goal by measuring the stock earnings or equity gains of the company. Sometimes the goals of the company, however, can be accomplished but not measured by the monetary profits of a company. Nonprofit companies must weigh their success by the programs developed and the people it serves in the community...
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...How to Communicate Derrik Green IT/284 12/18/2011 David Van Eeckhoute How to Communicate The state of affairs that Bill is facing as being a new customer has an amount of sympathy with the new client and the facility. Since Bill has just purchased new merchandise and is getting irritated with the buying process. To retain a well kept and friendly association with Bill being an imminent client and new customer, it is vital to the relationship to be handled with an adequate level of understanding and care. When interacting with Bill on the phone, the information that was given will hold quite a few nonverbal signs not seen. There will be a few cases of suggestions that should be acknowledged and instances of dead silence and just as domineering as an open statement. Bill is really frustrated and stating serious criticisms, and worries which may distract one from the key facts at hand. Communicating through the phone eliminates many of the bodily functions leading to a link with the customer. Certain physical responses and symbols will be detached such as facial lexes, hand emotions, fiddling or tapping and so on. To comprehend Bill’s temperament, and his complaints, I will have to have an observant ear to successfully create a true service to customer correlation. When stating his main worry I should listen for frequent words and repetitive remarks. I will also have in mind that some customers do not like to reprise, so keeping notes on the discussion is valuable when...
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...Case Study: Jamie TurnerThis case study covers the hurdles faced by Jamie Turner, an upcoming VP of marketingand sales at MLI. He started his career at Globalbank after which he did his MBA from one of the top universities in the USA. After graduation he joined Wolf River Paper where he had asuccessful career for five years but was unhappy with the monotony of the job and the rigidhierarchy. He then joined Lambowland.com a start up internet based company as the VP of planning and marketing. He had a successful stint over there as it gave him the autonomy hedesired, but after eighteen months the company faced serious cash flow issues which forced himto search for a new job. This led him to MLI, a family run business which had been recentlytaken over by a billion dollar conglomerate, Specialty Support Services.The President of MLI, Pat Cardullo was looking for a person who could take over theoperations at MLI as soon as possible. He appeared welcoming of Turner’s ideas in thebeginning but soon their working relationship started to deteriorate and couldn’t meet eye to eye on most decisions.Though both Cardullo and Turner were competent managers, they had completelydifferent styles of working and their assumptions and expectations were not consistent with eachother. Cardullo believed that each department worked independently of each other and withminimal interactions. While Turner was of the opinion, all departments should support eachother and function with more interdependence...
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...XII. Conflict/Conflict Resolutions techniques When conflicts go unaddressed, they can have a negative impact on productivity and teamwork. Using conflict resolution strategies in the workplace will help maintain a healthy work environment. Conflict resolution requires specific leadership skills, problem solving abilities and decision making skills. There are six simple techniques to help reduce conflict in the work place. First employees should listen, and then speak out. The second technique is to gather the group together. Another conflict resolution technique is to be impartial. The fourth and the most important technique are to never postpone conflict resolution. Address the conflict immediately. Otherwise, the situation could escalate and could affect employee performance. Encouragement and motivation are powerful. Remind your staff of successful projects that required teamwork to complete. This is one of the most effective conflict resolution techniques and will really make the employees think about the importance of working in a team. Lastly, to resolve conflict, it is important for the company to take into consideration what both the management and the employees need. By doing this, the morale in the company will increase and the company’s productivity will increase as well. Conflict: As Hershey is beginning to expand out of Pennsylvania, the higher management and major shareholders of the company could not help but notice that the productivity of their employees...
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...5/11/2012 Permissions A grievance is generally defined as a claim by an employee that he or she is adversely affected by the misinterpretation or misapplication of a written company policy or collectively bargained agreement. To address grievances, employers typically implement a grievance procedure. The grievance procedure may also be part of a collective bargaining agreement. A grievance procedure is a means of internal dispute resolution by which an employee may have his or her grievances addressed. Most collective bargaining agreements include procedures for filing and resolving grievances. Within a union environment, the processes will typically involve the employee, union representatives and members of the employer’s management team. Grievance processes may differ somewhat from employer to employer and under various collective bargaining agreements. However, most will have certain general processes in common. Grievances are brought to the employee’s immediate supervisor. This may be either an informal process or the beginning of the formal process. Generally, there will be a requirement that the grievance be submitted in writing using a grievance form. Usually, the supervisor and the union representative will review the grievance to determine whether it is valid. Also, most grievance procedures will require that the submission occur within a specified timeframe following the event or incident. Three...
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...Essay Three New Year’s Resolutions At the beginning of every year people always have resolutions. These resolutions are set to accomplish something to better that person. Most people think they will come easy and usually they don’t achieve them, but if they would dedicate themselves it would surprise them how much easier it would be. A resolution to me is a challenge to better myself in the year. I have three New Year’s resolutions in order to make 2013 a successful year. My first resolution is to maintain my 4.0 grade point average. I worked hard throughout the 2012 fall semester to have a perfect GPA and accomplished it. Now that 2013 is here I plan to keep my grades up. Accomplishing this resolution will be difficult due to nearly sixty baseball games and practices throughout this spring semester, but I will continue to push myself and come out on top. This is my top resolution because it will help me achieve going on to a four year college and aid being successful in life. The second resolution I have is being a starter on the Hinds baseball team. Dedication is the key to accomplishing this task. I have to work hard and be the best I can be every day. Being surrounded by talented players on my team will make this hard to achieve, but I have to prove that I’m the one of the guys that needs to be in the lineup in order to win. This will be difficult, but by pushing myself I know I can succeed in this resolution. My last resolution is to take more responsibility...
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...who we are in conflict with. There are advantages to be gained by engaging in conflict. Explain your answer and respond to at least two other students' postings. Your original post is due Thurs. Mar. 12 by 11:59PM with two response posts due no later than Sun. Mar. 15 by 11:59PM. (5) Developing effective conflict resolution skill sets are an essential component of a building a sustainable business model. Unresolved conflict often results in loss of productivity, the stifling of creativity, and the creation of barriers to cooperation and collaboration. Perhaps most importantly for leaders, good conflict resolution ability equals good employee retention. Leaders who don’t deal with conflict will eventually watch their good talent walk out the door in search of a healthier and safer work environment. It is essential for organizational health and performance that conflict be accepted and addressed through effective conflict resolution processes. While having a conflict resolution structure is important, effective utilization of conflict resolution processes is ultimately dependant upon the ability of all parties to understand the benefits of conflict resolution, and perhaps more importantly, their desire to resolve the matter. While conflict is a normal part of any social and organizational setting, the challenge of conflict lies in how one chooses to deal with it. Concealed, avoided or otherwise ignored, conflict will likely fester only to grow into resentment, create withdrawal...
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...The problem identification and formulation styles of each classmate’s employer varied, depending on the size and structure of the company. Karin works for an independently owned escrow company in California in which the partnered owners answer to the Department of Corrections and California Labor Laws only. This makes the problem identification process difficult because the owners do not follow any guidelines or protocol when resolving issues or identifying problems. Kristi can relate to Karin’s employer as she works for a nonprofit organization in which identifying the problem and action taken is difficult and slow. The nonprofit organization has upper-management, which is who employees report any problems to, but because of limited resources, action is slow, nonexistent, or taken over by the IT department. Some problem solving techniques involve getting together in groups and discussing what the problem is and how it can be resolved. Oscar’s employer Raytheon Missile System solves problems by using this method. The only issue is that sometimes it leads to managers not going by the books and doing what they want to do. Denise and Jamie work for million dollar corporations and for larger problems to be resolved it may take months until problems are fixed. Small problems are handled at the site level and are most likely fixed quickly. Both employers use a chain-of-command with management, and depending on the severity of the problem is how far it will go up that chain. Collaboration...
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...Coutler, 2011). If people in a group perceive that differences exist, then there is conflict (Robbins, Coutler, 2011). Because of the environment we live in, the strategic alignment of organization’s expanding their workforce globally, the strategic business goals alignment of workplace diversity initiatives, and companies expanding more into work teams and workgroups; conflict in the workplace has become inevitable. There will always be differences in opinions among work groups; however; effectively managing conflict is the key to balancing conflict resolution in the workplace. Recognizing Conflict Being able to recognize the causes of conflict is an important part of preventing conflict (Pace, 2006). When conflict can be recognized a solution can be created to limit conflict in the workplace. There will be varies opinions in the workplace and work teams; however, when conflict is recognized it should be discussed, and a resolution should be resolved immediately to eliminate the conflict. This is especially important in work teams. Teammates can politely and constructively disagree; it happens all the time (Pace, 2006). Often, a feeling of lack of respect can turn a small disagreement into a bigger conflict (Pace, 2006). Due to the different personalities, and...
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...from people on campus (e.g., instructors) as well as automatic analysis of student activity as recorded in academic (LMS) and administrative (SIS) systems. * Academic and Personal. The system incorporates feedback about a student's academic performance as well as social/behaviorial indicators. * Find and Fix. The system not only identifies issues but also enables student success staff to address the issues to resolution. * Know What's Working and What Isn't How do you know if you have the right services to assist the diverse set of students enrolled in your institution? The best administrative decisions are made when your institution can analyze relevant information. Positions your institution to know what's working and where there is an opportunity for change. For example, are students who attend tutoring more than twice a term for a class more likely to pass the class? With the ability to assess student outcomes as a result of your student success programs, you are able to create actionable plans for continuous improvement * Manage to Resolution With so many students needing help, advisors and other service personnel organize their day so that they can work more efficiently. By prioritizing the types of flags that they process, tracking students in target cohorts, or checking in on students within specific courses, Starfish gives advisors a host of ways to know which students need...
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...Assignment 1: Fundamentals of Effective Communication in the Workplace Professor BUS 100 – Introduction to Business May 13, 2014 I work for a defense attorney, and I experience effective communication on a daily basis via email with co-workers and clients. However, I do feel that face-to-face communication is highly effective and important. With face-to-face meeting, the co-workers and clients directly receive the message, and feedback is instantly provided. Resolutions can be made easier during a face-to-face meeting rather than via email or phone conversations. About six months ago I was part of a financial turn around that was a result of successful face-to-face communication. The firm’s office that I work for is called McCallum Law Offices, and my position in the department is senior paralegal and office manager. We work closely with the justice department and handling the financial and critical situations of our client’s lives. A main part of my job was to reconcile financial reports, and have the senior attorney approve them, and then submit them for reimbursement. We were having major issues with the financials and how they accounts were being handled. As with most offices now communication is usually handled via e-mail. When you start having issues like we were, there is only one way to handle this and that is for everyone to be face to face. So if there are any issues they can be resolved immediately. Attorney offices can become very hectic...
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...Jenn Hoffman Human Capital Essay #2 MGT344 Organizational Behavior August 4, 2013 Introduction: The purpose of this paper is to discuss what role conflict plays in the workplace. Conflict can be defined in a few different ways. “Conflict is an expressed struggle between at least two interdependent parties who perceive incompatible goals, scare resources, and interference from others in achieving their goals” (Definition of Conflict). Conflict is bound to happen, and to occur even in the most stable companies. Conflicts can be both positive and negative influences in a workplace. Constructive conflict creates a productive and safe place. Unresolved conflicts on the other hand, creates a hostile environment leading to a reduction in productivity. Conflict can be divided into multiple categories. Conflicts often occur when there are conflicting choices or people want different things. Changes within an organization can also create conflict. Finding a solution to reach a good solution is how conflicts are resolved. Conflict in the workplace is largely a result of changes. Employees often are required to adjust to new rules, management and locations. Tenure employees may refuse to break old habits and experience difficulties adjusting to new guidelines. All of these changes will create conflict. Being prepared to deal with the conflict is the important part. Change means something familiar is replaced with something new. These changes can cause employees to be emotional...
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... |Strategy |Strengths |Weaknesses | | |It creates the need for others to |Not always all members work towards the same| | |participate in order to get the tasking |issue. | |Collaboration |done. | | | |It makes a member or members of the team to|If promises can’t be kept, then team cannot | |Compromising |assure others that resolution will be |function after that. | | |final. | | | |Putting ones interest in prospective and |Can result in misleading the other side of | | |concentrate in others rather than solve or |the problem, giving them false sense of | |Accommodating |accomplished his or hers. |security. | | |Always good for challenges within the |If not taken seriously from both parties, it| | ...
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