...Kaoru Ishikawa: Man of Vision Theresa Mueller BSOP 326 Professor Lee Thompson 17 September 2010 Kaoru Ishikawa: Man of Vision Kaoru Ishikawa stands among the giants of the Total Quality Management movement. Just like Deming, Juran, Feigenbaum, and Crosby, Ishikawa made significant contributions that began the global shift toward awareness of the benefits to be realized from pursuing a policy of total quality management. He was an advocate for company-wide quality control activities, which he believed did not end when the product left the manufacturing line. Total quality management represents the holistic idea that every individual in the process is just as important as the overall process to realize success. The quality of the product, the after sales service, quality of management, the company itself and the human being are all integral parts of a successful total quality management organizational culture. In short, total quality management represents a movement, which is revolutionizing the way business is done in the industrialized world and Kaoru Ishikawa was one of the elite few that identified the possibilities; truly a man of vision. Primary Work and Significant Accomplishments Professor Ishikawa graduated in 1939 from the Engineering Department of Tokyo University, where he majored in Applied Chemistry. He earned his Doctorate of Engineering in 1960 and was promoted to Professor at the University, where he was subsequently awarded the Deming...
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...Kaoru Ishikawa: Man of Vision Kaoru Ishikawa stands among the giants of the Total Quality Management movement. Just like Deming, Juran, Feigenbaum, and Crosby, Ishikawa made significant contributions that began the global shift toward awareness of the benefits to be realized from pursuing a policy of total quality management. He was an advocate for company-wide quality control activities, which he believed did not end when the product left the manufacturing line. Total quality management represents the holistic idea that every individual in the process is just as important as the overall process to realize success. The quality of the product, the after sales service, quality of management, the company itself and the human being are all integral parts of a successful total quality management organizational culture. In short, total quality management represents a movement, which is revolutionizing the way business is done in the industrialized world and Kaoru Ishikawa was one of the elite few that identified the possibilities; truly a man of vision. Primary Work and Significant Accomplishments Professor Ishikawa graduated in 1939 from the Engineering Department of Tokyo University, where he majored in Applied Chemistry. He earned his Doctorate of Engineering in 1960 and was promoted to Professor at the University, where he was subsequently awarded the Deming Prize, Nihon Keizai Press Prize; the Industrial Standardization Prize for his dissertations on Quality Control and...
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...you want. Bachelor of Science in Nursing program in Cavite State University is first offered at the College of Arts and Sciences in SY 2002-2003. In October 8, 2005, a separate College of Nursing with a full time faculty members/clinical instructor headed by its first designated dean, Prof. Lenila A. de Vera, RN, MPH and Prof. Nenita B. Panaligan, Rn as CIinical Coordinator to effectively manage and accommodate the College of Nursing. With the initial enrollees of 240 students, the BSN population increased to 764 in SY 2004-2005, because of increasing demand for nursing and health care-related jobs abroad (http://www.cvsu.edu.ph). Orientation is the way of the University in introducing College’s and Department’s mission and vision, facilities, rooms and offices to the freshmen student every school year. One of the traditional ways of orientation is through actual tour of the student of room, facilities and offices and college premises. But it’s hard for the freshmen student to remember the surroundings of the building in just a simple description of a room and especially when there are no enough personnel who may guide them. Different universities...
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...TQM EVOLUTION Total Quality Management (TQM) - is a modern management concept. - is customer oriented management philosophy and strategy, centered on quality so as result in customer delight. TQM addresses the concepts of: 1. Product Quality 2. Process Control 3. Quality Assurance 4. Quality Improvement Quality - fitness for use - Its suitability for use by the customer ISO - International Organization for Standardization - founded in the year 1946 and has it’s headquarter in Geneva, Switzerland. PRODUCT QUALITY 1. Functionality- refers to the core features and characteristics of a product. 2. Reliability- is an indicator of durability of product. 3. Usability- product should be easily usable. 4. Maintainability- refers to the ease which a product can be maintained in the original condition. 5. Efficiency- ratio of output to input. 6. Portability- defined as a set of attributes that bear on the ability of software to be transferred from one environment to another. SERVICE QUALITY- is made to order. Additional features of Service Quality are: * Quality of Customer Service * Quality of Service Design * Quality of Service Delivery Additional Attributes of Quality (Product and Services) 1. Timeliness- Delivery on schedule per...
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...Book's Name | Author's Name | A Bend in the River | V. S. Naipaul | A Bend in the River | V.S.Naipaul | A Gift of Monotheists | Ram Mohan Roy | A House for Mr.Biswas | V.S.Naipaul | A Journey | Tony Blair | A Minister and his Responsibilities | Morarji Bhai Desai | A Nation is Making | Surendra Nath Bandhopadhye | A Pair of Blue Eyes | Thomash Hardy | A Passage to India | E. M. Foster | A Revenue Stamp (autobiography) | Amrita Pritam | A Strange and Sublime Address | Amit Choudhary | A Suitable Boy | Bikram Seth | A Tale of Two Cities | Charls Dikens | A Voice of Freedom | Nayantara Shehgal | A week with Gandhi | L. Fischer | Adventures of Sherlock Homes | Arther Canon Doel | All the Prime Minister's Men | Janardan Thakur | Allahabad Prasasti | Harisen | Amitabh- the Making of the Superstar | Susmita Das Gupta | Amukta Malyad | Krishna Deva Raya | An Unknown Indian | Nirod C. Choudhary | Anand Math | Bankim Chandra Chattopadhaye | Anna Karenina | Leo Tolstoy | Aparajito | Bibhuti Bhushan Bandopadhyay | Apple Cart | G. B. Shaw | Aranyak | Bibhuti Bhushan Bandopadhyay | Arogyaniketan | Tarashankar Bandopadhyay | Astyadhaye | Panini | Bakul Katha | Ashapurna Devi | Ban Palashir Padabali | Ramapada Chowdhury | Bandit Queen | Mala Sen | Bela Obela Kalbela | Jibanananda Das | Bengali Zamindar | Nilmoni Mukherjee | Bicramanchadev | Bilhon | Blind Beauty | Boris Pasternak | Buddhacharit | Asha Ghosh | Captive Lady...
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...Chapter - 1 Concept of Quality and TQM Dr. Shyamal Gomes “Quality is not an art, it is a habit” - Aristotle Introduction: Till 300 years ago, people used the power of their own muscles, animals or the force of wind and flowing water to do all works. With the invention of the ‘steam engine’ they got a powerful method of running their machines. This provided a tremendous boost to Industry. Goods started getting produced in larger quantities using machines. This led to the beginning of the factory system. The significant change from handmade goods to machine-made goods, which began in Britain in 18th century, is known as the Industrial Revolution. Why it was called Revolution? Because of the large scale changes it brought about our economy, society and culture. IR soon spread to other nation like Germany, France, Portugal. As these countries became industrialised, they needed two things: 1. Raw materials for manufacturing and 2. New markets to sell the goods they made. They found both raw materials as well as new markets to sell their goods in the nonindustrialised countries of Asia and Africa. So they started annexing to meet the needs of their new factories. Soon they became jealous of each other, and wanted their own empires to grow. They started fighting among themselves. This finally led to a great war in which several nations of the world were involved. It came to be known as World War- I (August 1914-1918). Millions of soldiers and other people were killed or wounded...
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...GENERAL MANAGEMENT SUBMITTED TO: DR. K. ANAND REDDY SUBMITTED BY: NIRAJ KUMAR (ROLL NO.26) NIRANJAN KASHYAP (ROLL NO. 27) NITISH KUMAR (ROLL NO. 28) PHANIRAJ VARMA (ROLL NO. 29) PRATEEK KAPOOR (ROLL NO. 30) GENERAL MANAGEMENT Page 1 10 INNOVATIVE CONCEPT IN MANAGEMENT 1. Triple bottom line The triple bottom line refers to an accounting model in which environmental and social considerations are measured along with financial performance. The concept shifts corporate responsibility from shareholders' profits to stakeholders' interests. In other words, the triple bottom line focuses on anyone who is affected by organizations decisions, rather than focusing on investors. Because it includes social, economic and environmental considerations, the triple bottom line's goal is sustainability. Socially, a triple bottom line organization is characterized by fair business practices that benefit many stakeholders while exploiting none. Economically, the "profits" from the triple bottom line, including clean air, improved safety, clean water, etc., are shared by the society, as well as internal corporate profits that keep the business running. Environmentally, a triple bottom line organization works to reduce its carbon footprint and be responsible for the entire life cycle of its products. Social and environmental issues play a greater role in consumer and B2B choices than ever before. The "Green" movement was on the fringes of mainstream culture just a few years ago...
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...products specially Wheelie This company is a SME and is a family owned business with around 225 Employees. The company has a very good reputation in the market but due to tremendous competition it finds itself to re-organise to sustain and to be profitable. The owner of the company wants to use the best working practices and follow different procedures to maximise profit. It therefore wants to run a pilot scheme for the manufacturing unit and if this scheme is successful it will use it to bring transformation Diagrammatic representation of major issues at Walkers Engineering . [pic] I would like to use fish bone diagram or cause and effect diagram developed by Kaoru ishikawa to elaborate the various issues at Walkers Engineering. Fish bone diagram or ishikawa diagram is used to list systematically all different causes that may give rise to single problem. It finally helps to find out the reasons that why a process resulted to failure.(saferpak.com) Source: http://www.mindtools.com/pages/article/newTMC_03.htm The problems at walker engineering can be highlighted using fish bone diagram or cause and effect diagram and is divided in to three main headings 1.Manaufacturing unit(plastic injection moulding section): The...
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...Said The Concept of Total Quality Management The Business Processes and Quality Vendor Quality Human Aspects of Quality World Class Manufacturing Bibliography Foot Notes 89 CHAPTER 4.0 REVIEW OF LITERATURE 4.1 QUALITY – HAS MANY DEFINITIONS: It is true that Quality has a number of definitions. 4.1.1 Oxford Advanced Learner‟s Dictionary72 defines Quality as “The standard of something when it is compared to other things like it” This would mean that a process of comparison occurs in the mind of a customer before the quality is judged and decision made. Customers usually compare products or services with their past experience or the experience of their friends or family members before a judgment is made. This is normally how a common man looks at quality issue. 4.1.2 The Oxford dictionary also defines quality as “How good or bad something is” 4.1.3 The other definition and which is very short and common is “Quality is customer satisfaction”. This is defined by J. M. Juran 55 and adopted by ISO – 840271. This definition has a vast spectrum of “Quality” definition as each and every customer has his or her own perception of quality and therefore wide variation in the level of satisfaction. All the latest techniques of Quality Management are designed to take care of this aspect of satisfying every customer for the product or service he buys. The word “customer” must also be defined. Juran55 defines customer as “A customer is anyone who is impacted by the product or process: a)...
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...Manage quality customer service BSBCUS501A Student Workbook BSBCUS501A Manage quality customer service 1st Edition 2009 Student Workbook BSB07 Business Services Training Package Part of a suite of support materials for the Acknowledgment Innovation and Business Industry Skills Council (IBSA) would like to acknowledge HASCOM Pty Ltd for their assistance with the development of this resource. Writer: Phil Sands Copyright and Trade Mark Statement © 2009 Innovation and Business Industry Skills Council Ltd All rights reserved. Apart from any use permitted under the Copyright Act 1968, no part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission from the publisher, Innovation and Business Industry Skills Council Ltd (‘IBSA’). Use of this work for purposes other than those indicated above, requires the prior written permission of IBSA. Requests should be addressed to Products and Services Manager, IBSA, Level 11, 176 Wellington Pde, East Melbourne VIC 3002 or email sales@ibsa.org.au. ‘Innovation and Business Skills Australia’, ‘IBSA’ and the IBSA logo are trade marks of IBSA. Disclaimer Care has been taken in the preparation of the material in this document, but, to the extent permitted by law, IBSA and the original developer do not warrant that any licensing or registration requirements specified in this document...
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...CHAPTER ONE INTRODUCTION One of the most important industries in Nigeria is the food industry. The food industry consists of everything from food processing plants to fast food and it affects nearly every living person. That is why it is so critical that the products of this industry should be at their highest quality, free of bacteria and ensure that the consumer will not face any detrimental consequences. Total Quality Management (TQM) plays a big role in promoting these results. Total Quality Management seems to be a confusing term for the layperson. TQM is a philosophy advocated by Dr. Edward Deming, an international quality management expert. It was widely accepted by Japan from 1950 onwards. Since then many organizations around the world have adopted TQM or similar organisational processing methodologies. There have been many successes but also many reported failures. Success of the system depends on the total commitment of the people to quality from top to bottom within the organization. TQM implementation is based on team work and the philosophy of continuous improvement. Statistics need to be used extensively to analyse and reduce the variation in the process. In Nigeria today, we have different fast food joints springing up everyday, we have the likes of Mr. Biggs, Sweet sensation, chicken liken, chicken republic, finiki, tasty fried chicken, tantalizers as the front runners of the industry. Basically there is a greater need for us to examine, the extent to which these...
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...PROJECT REPORT ON “Total Quality Mgt & Employees Commitment towards Work” SUBMITTED TO MAHARSH DAYANAND UNIVERSITY IN PARTIAL FULFILMENT OF THE REQUIREMENT OF THE AWARD OF DEGREE OF MASTER OF BUSINESS ADMINISTRATION (MBA) SUBMITTED TO: INSTITUTE OF MANAGEMENT STUDIES AND RESEARCH Maharishi Dayanand University, Rohtak (SESSION 2009-2011) SUBMITTED BY: Sachin Chhabra MBA (2 year) (hons.) Roll No.2176 DECLARATION I declare that the research report entitled “A study on the employee satisfaction” is a record of independent project research work carried out by me under the supervision and guidance of NEHA MANDIRATTA (HR manager of LPS BOSSARD). This has not been previously submitted for the award of any other diploma, degree or other similar title. Place: Rohtak Date… …. … PREFACE A determination to succeed is the only way to succeed. For this, it is very important that all knowledge, which we have, should be translated into action. It is the only then that we can achieve something. Project work is the way to convert our raw talent into potential management. Classroom knowledge can only then be efficient when it is effectively wedded to the realities of the...
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...Chapter One INTRODUCTION BACKGROUND OF THE STUDY The concept of quality has existed for many years, though its meaning has changed dramatically and evolved over time. In the early twentieth century, quality management meant inspecting products to ensure that they met specifications. In the 1940s, during World War II, quality became more statistical in nature. Statistical sampling techniques were used to evaluate quality, and quality control charts were used to monitor the production process. In the 1960s, with the help of so-called “quality expert,” the concept took on a broader meaning. Quality began to be viewed as something that encompassed the entire organization, not only the production process. Since all functions were responsible for product quality and all shared the costs of poor quality, quality was seen as a concept that affected the entire organization. Before the dramatic change, quality was still viewed as something that needed to be inspected and corrected. To survive, companies had to make major changes in their quality programs. Many hired consultants and instituted quality training programs for their employees. A new concept of quality was emerging. One result is that quality began to have a strategic meaning. Today, successful companies understand that quality provides a competitive advantage. They put the customer first and define quality as meeting or exceeding customer expectations. Competition based on quality has grown in importance and has generated...
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...1st Edition Student Workbook BSBCUS501C Manage quality customer service 1st Edition 2011 Part of a suite of support materials for the BSB07 Business Services Training Package Copyright and Trade Mark Statement © 2011 Innovation and Business Industry Skills Council Ltd All rights reserved. Apart from any use permitted under the Copyright Act 1968, no part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission from the publisher, Innovation and Business Industry Skills Council Ltd (‘IBSA’). Use of this work for purposes other than those indicated above, requires the prior written permission of IBSA. Requests should be addressed to Product Development Manager, IBSA, Level 11, 176 Wellington Pde, East Melbourne VIC 3002 or email sales@ibsa.org.au. ‘Innovation and Business Skills Australia’, ‘IBSA’ and the IBSA logo are trade marks of IBSA. Disclaimer Care has been taken in the preparation of the material in this document, but, to the extent permitted by law, IBSA and the original developer do not warrant that any licensing or registration requirements specified in this document are either complete or up-to-date for your State or Territory or that the information contained in this document is error-free or fit for any particular purpose. To the extent permitted by law, IBSA and the original developer do not accept any liability...
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...( ) Student Workbook BSBCUS501C Manage quality customer service 1st Edition 2011 Part of a suite of support materials for the 8S807 Business Services Training Package -_._-_._ . Copyright and Trade Mark Statement @ 20i1lnnovation and Business Industry Skills Council Ltd All rights reserved. Apart from any use permitted under the Copyright Act 1968, no part of this publication may be reproduced, stored in a retrieval system, or transmitted, In any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission from the publisher, Innovation and Business Industry Skills Council Ltd ('IBSA'). Use of this work for purposes other than those Indicated above, requires the prior written permission of IBSA. Requests should be addressed to Product Development Manager, IBSA, Level 11, 176 Wellington Pde, East Melbourne VIC 3002 or email sa/es@lbsa.org.au. 'Innovation and Business Skills Australia', 'IBSA' and the IBSA logo are trade marks of IBSA. Disclaimer - Care has been taken in the preparation of the material In this document. 'but; to the extent permitted by_law, IBSA and the original developer do not warrant that any IIcerislng or registration requirements specified in this- document are either complete or up-to-date for your State or Territory or that the information contained in this docum-ent is error-free or fit for any particular purpose. To the extent...
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