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Kenworth Motors Case Study

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Submitted By grace32g10
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1. Discuss the entry activities that occur in this case. How does the OD consultant prepare for the first meeting? Think of different ways the consultant may have prepared for the initial meeting.
I think the OD consultant did not prepare for the meeting. He might be too busy to research information about the company. The only preparation from him was the imagination about Mr. Denton, the company, and performance of the workplace. For preparing the first meeting, OD consultant can contact his client who is the friend of Mr. Denton to get ideas of why Mr. Denton wants to conduct this meeting. Second, OD consultant should search the information about the company to have basic knowledge of their performance. The OD consultant also need to prepare some questions for gathering more details of the company.

2. The case describes in detail the discussions between the consultant and Denton which were meant to clarify the organization issues. In what ways were these discussions effective or ineffective for the OD practitioner? Are there other questions that might have been asked to clarify organizational issues?
During the discussion between the OD consultant and Mr. Denton, OD consultant was able to effectively guided Mr. Denton to talked about extensive range of topics regarding the company, such as daily production rate, cost and sales, as well as a little bit of himself, personal background. However, through the conversation, the OD consultant was ineffectively identified any existing or potential problem or issues that needed to be addressed or things that could be improved within the company. The questions that might have been asked to clarity organization issues could have been, what are the goals for each section? What’s the task structure for each section? What’s the nature of team functioning in the section? What’s the next phase of Kenworth Motor?

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