...Introduction Robert Denton is a Plant manager for Kenworth Motors; A truck manufacturing operations company in Seattle. Denton has been with the company for only 8 months and thinks things are going running smoothly but feels that the management could work better together (Cummings, T.G. & Worley, C.G.). He reached out to an Organizational Development (OD) consultant, whom he heard great things about from one of their former clients. The OD and Denton discussed briefly about how effective and efficiently he believes the company is operating, but that (Cummings, T.G. & Worley, C.G.) “he had a gnawing sense that things could be better” (p. 234). They quickly decided on a date for them to speak more formally, and met up to discuss how the OD could help Denton. Their meeting began with small talk and then finally got to business about why the OD was really there. Denton was introduced to the option of interviewing employees to find out what problems are there. Denton decided this was not the best case of action for his team. The OD consultant then brought up the idea of organizing a retreat that would offer training and help with finding ways for the employees to work better together. Denton asked a few questions then quickly agreed (Cummings, T.G. & Worley, C.G.). Problem Significance The main problem this case has is the fact that Denton nor the OD consultant did their proper research on each other to ensure that they are a good fit. As a result of that, both...
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...Human Resources Information System (HRIS) HRIS Definition By Susan M. Heathfield Human Resources Expert The Human Resource Information System (HRIS) is a software or online solution for the data entry, data tracking, and data information needs of the Human Resources, payroll, management, and accounting functions within a business. Normally packaged as a data base, hundreds of companies sell some form of HRIS and every HRIS has different capabilities. Pick your HRIS carefully based on the capabilities you need in your company. Typically, the better The Human Resource Information Systems (HRIS) provide overall: * Management of all employee information. * Reporting and analysis of employee information. * Company-related documents such asemployee handbooks, emergency evacuation procedures, and safety guidelines. * Benefits administration includingenrollment, status changes, and personal information updating. * Complete integration with payroll and other company financial software and accounting systems. * Applicant tracking and resumemanagement. The HRIS that most effectively serves companies tracks: * attendance and PTO use, * pay raises and history, * pay grades and positions held, * performance development plans, * training received, * disciplinary action received, * personal employee information, and occasionally, * management and key employee succession plans, * high potential employee identification,...
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...Southern Cross University ePublications@SCU Theses 2009 Strategic human resource management: what does it mean in practice? Ken Lovell Southern Cross University Publication details Lovell, K 2009, 'Strategic human resource management: what does it mean in practice?', DBA thesis, Southern Cross University, Lismore, NSW. Copyright K Lovell 2009 ePublications@SCU is an electronic repository administered by Southern Cross University Library. Its goal is to capture and preserve the intellectual output of Southern Cross University authors and researchers, and to increase visibility and impact through open access to researchers around the world. For further information please contact epubs@scu.edu.au. Strategic Human Resource Management: What does it mean in practice? Ken Lovellll Ken Love B Com (Industrial Relations), University of New South Wales B Soc Sc (Hons) (HRM), Southern Cross University A research thesis submitted to the Graduate College of Management, Southern Cross University, Australia, in partial fulfilment of the requirements for the degree of Doctor of Business Administration 15 May 2009 Statement of Original Authorship I certify that the substance of this thesis has not currently been submitted for any degree and has not previously being submitted for any other degree. I also certify that to the best of my knowledge any help received in preparing this thesis and all sources used have been acknowledged in this thesis. Signed ………………………………………………. Ken Lovell...
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...Introduction Organizational change can be described as numerous individuals undergoing a similar change process at the same time. Each individual will be making choices relative to her personal situation and the culture that binds the group together. While there may be large sub-groups with similar beliefs and values there will also be some individuals that are outside the norm of any particular sub-group. And each sub-group will be sufficiently different from the others as to require special consideration for the change effort. Similarly, there will be individuals at all stages of readiness to change, each requiring a different effort for motivating them to the next stage of change. Therefore, the organizational change effort needs to be approached as a process of identifying the individual sub-groups with different decision-making processes and readiness to change. Each identifiable sub-group will require a change process tailored to the needs of the individuals within the group. Common throughout this change effort is the continuing focus on behavior, what drives it and what factors can be leveraged to cause a change from the existing behavior to another that is desired by the intervener. ) Ross A. Wirth, Ph.D. (2004) Today, business leaders are facing the complex task of leading their organizations and even their countries into the future. A tendency aimed at stressing opposite values. Decentralization, involvement, and personnel development are believed to be...
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...Kenworth Motor Case Study 1 After read the case, I don’t believe that the OD consultant was quite prepared for the meeting. He only knew very little about Mr. Denton such as his title, and his job tenure and very tiny information about Kenworth Motos’ Seattle truck manufacturing operations. In addition, the OD consultant had no focused agenda of what he would say and do. Ultimately, the OD consultant did not plan anything for this meeting at all. Instead of being unprepared, and lack of information about the Kenworth current situation, the OD consultant could have done was just do a little research on Kenworth Motor before the meeting, learn the history of the company, and collect some information on its current situation, such as management, or operation within the company to help him outline the possible problematic or development issues within the company. During the discussion between the OD consultant and Mr. Denton, OD consultant was able to effectively guided Mr. Denton to talked about extensive range of topics regarding the company, such as daily production rate, cost and sales, as well as a little bit of himself, personal background. However, through the conversation, the OD consultant was ineffectively identified any existing or potential problem or issues that needed to be addressed or things that could be improved within the company. The questions that might have been asked to clarity organization issues could have been, what are the goals for each section...
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...the discussion between the OD consultant and Mr. Denton, OD consultant was able to effectively guided Mr. Denton to talked about extensive range of topics regarding the company, such as daily production rate, cost and sales, as well as a little bit of himself, personal background. However, through the conversation, the OD consultant was ineffectively identified any existing or potential problem or issues that needed to be addressed or things that could be improved within the company. The questions that might have been asked to clarity organization issues could have been, what are the goals for each section? What’s the task structure for each section? What’s the nature of team functioning in the section? What’s the next phase of Kenworth Motor?...
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... X | Financial stability of vendor | | X | | | Vendor willing to negotiate price | | X | X | | Vendor reputation for quality | | X | | | Salesperson competence | X | X | X | X | Compatibility with equipment | | | X | X | Available computer interface | X | X | X | X | Eva Rosalina/01120120099 1. Define loyalty as you understand it from the text. Does Paccar with its Kenworth and Peterbilt trucks create loyalty? Explain. * Loyalty the behavior of the customers that tend to stick with one brand or product. * Yes, because their high quality products are reliable and they also have a strong brand image that creates loyalty of their customers. 2. What type of buying process (straight rebuy, modified rebuy, new task) is the decision to buy Kenworth for Herbert Schmidt? Would the buying process be the same for all carriers? Explain. * I think it is straight rebuy. It was stated “It’s Kenworth or nothing”. Reliability is all that matters for the company, and the fact that the company has been loyal for the past 20 years means that the time needed to...
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...Siam Motors Group : กลุมรถยนต์ ่ http://www.siammotors.com/60year/th/network/network1.php บริษัท นิสสัน มอเตอร์ (ประเทศไทย) จํากัด 74 หมู่ 2 ซอยสยามกลการ กิโลเมตรที% 21 ถนนสายบางนา - ตราด ตําบลศีรษะจรเข ้ใหญ่ อําเภอบางเสาธง จังหวัดสมุทรปราการ 10540 0-2312-8443-58 0-2312-8465 www.nissan.co.th บริษัท สยามกลการและนิสสัน จํากัด 76 หมูท ี% 1 ถนนบางนา - ตราด (กม.21) ตําบลศีรษะจรเข ้ใหญ่ ่ อําเภอบางเสาธง จังหวัดสมุทรปราการ 10540 0-2312-8840-59 0-2312-8473 www.nissan.co.th บริษัท นิสสัน พาวเวอร์เทรน (ประเทศไทย) จํากัด 73 หมูท ี% 2 ถนนบางนา-ตราด กิโลเมตรที% 21 ่ ตําบลศีรษะจรเข ้ใหญ่ อําเภอบางเสาธง จังหวัดสมุทรปราการ 10540 0-2312-8443-55 0-2312-8490 www.nissan.co.th % % บริษัท สยามอินเตอร์เนชันแนลคอร์ปอเรชัน จํากัด 5/15 ถนนพญาไท แขวงถนนพญาไท เขตราชเทวี กรุงเทพมหานคร 10400 0-2245-1171 | 0-2644-6941-5 0-2246-8445 | 0-2644-6949 บริษัท สยามกลการเซลล์ จํากัด H 891/1 อาคารสยามกลการ ชัน 13 ถนนพระราม 1 แขวงวังใหม่ เขตปทุมวัน กรุงเทพมหานคร 10330 0-2215-0830-50 0-2216-2033 www.siamnissan.com บริษัท สยามกลการ เทรดดิง จํากัด H 80 ถนนวิภาวดีรังสิต แขวงลาดยาว เขตจตุจักร กรุงเทพมหานคร 10900 0-2215-0830-50 0-2216-2033 www.siamnissan.com บริษัท สยามกลการ โลจิสติกส์ จํากัด 6 หมูท ี% 2 ถนนบางนา-ตราด ตําบลศีรษะจรเข ้ใหญ่ ่ อําเภอบางเสาธง จังหวัดสมุทรปราการ 10540 0-2740-0555 0-2740-0592 บริษัท สยามนิสสัน บอดีH จํากัด 80 ถนนวิภาวดีรังสิต แขวงลาดยาว เขตจตุจักร กรุงเทพมหานคร 10900 0-2579-5160 0-2941-4430 1 of 2 4/20/2014 11:10 AM Siam Motors Group...
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...Tesla is a growing motor vehicles company founded in 2003 by a group of fearless Silicon valley engineers who set out to prove electric vehicles are practical and awesome. Martin Eberhard and Marc Tarpenning were responsible for creating the company. Leading the first investment was Elon Musk in February of 2004. In 2008 the company released the Tesla Roadster, to which there was no equal. The electric vehicle drives emission free in 37 countries. Tesla registered for an Initial public offering during January of 2010 and began trading on the NASDAQ exchange in June of the same year. When the market opened, shares sold at $17 dollars. At closing the price per share was $23.89, an increase of 40.5%, netting Tesla 226.1 million in funding. Investors saw potential in a company with a vision of the future that was back by an emerging Elon Musk. Elon Musk was born June 28, 1971 in Pretoria, South Africa. After earning a degree in physics from the Universty of Pennsyvania and a degree in business from the Wharton School at UPENN, Musk started Zip2. The web software company was sold for $307 million dollars. He received 7% or $22 million dollars from the sale. Musk moved on to co-found PayPal which was aquired by E-bay in 2002 for $1.5 billion in stock. The early growth of PayPal can be credited to the campaign created by Musk. Waisting no time, Musk founded his third company, Space Exploration Technologies(SpaceX), in 2002. With Musk as the CEO and CTO, SpaceX would become the first...
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...information and maintenance tips. If an owner’s hybrid vehicle is running short on battery power, for instance, the Toyota Friend network will alert that customer to the condition via a short message similar to those exchanged on Twitter, according to the statement. Members will be able to access the community through smartphones, tablet computers, and other mobile devices. In recent years, many companies have rushed to establish a presence in the greenfields of social networks such as Facebook and LinkedIn, creating communities of customers and fans there. Toyota’s new CRM effort is distinctive because of its closed nature and its reliance on telematics, which connects a driver directly to information on a car’s status. “To date, [Toyota Motor Co.] has developed its own telematics services to connect people, cars, and their surroundings,” the statement read. “Through Toyota Friend, TMC aims to offer its telematics services worldwide. Moving forward, TMC plans to advance toward the realization of future mobility by teaming up proactively with global IT companies.” Toyota President Akio Toyoda said this latest iteration of customer relationship management is a natural evolution for the auto industry. "Social networking services are transforming human interaction and modes of communication,” he said in the statement. “The automobile needs to evolve in step with that transformation.” The relationship between Toyota and Salesforce.com appears to extend well beyond this initial...
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...virtual child. When I was told this was an assignment I thought “this should be easy”. Boy was I wrong! I found many things can affect the outcome of my child. If I am too strict or too easy, the child’s behavior will show this. Over time, this will also affect the child’s temperament. I have learned that some of my classmates’ virtual children are harder to get along with and require more discipline then others. I decided to just trust my instinct and answer the questions as if they were for a real child. In this report you will see how my answers affected my virtual daughter Alexis and, my experience throughout the duration of the assignment. 0-8 MONTHS 1. How does your baby's eating, sleeping and motor development compare to the typical developmental patterns? ~Alexis’s motor skills are typical for her age, crawling, sitting up, and standing up, but not walking yet. Her sleeping habits are normal for her age. Infants normally sleep sixteen-seventeen hours a day. For the first week or so Alexis wasn't very hungry and actually lost a little weight, she has now started eating and has gained back some of the weight she lost. 2. At 8 months of age was your child an "easy", "slow-to-warm-up", or "difficult" baby in terms of Thomas and Chess's classic temperamental categories? On what do you base this judgment? ~Alexis was an easy baby. She had a positive disposition and her body...
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...Introduction Since 1908, General Motors (GM) is primarily engaged in automotive production and marketing and financing and insurance operations. GM designs, manufactures, and markets vehicles worldwide, having its largest operating presence in North America. By 2008, GM became vulnerable to the auto industry crisis, which they were not able to meet obligations. Over the years, GM was a dominating force in the auto industry. However, rising labor costs, concessions made to the unions, higher gas prices and a recession, GM was heavily burdened and could not provide the sufficient marketing funds for any one of its product lines. The U.S. government agreed to lend $13 billion in order to buy time to develop a restructuring plan (DePamphilis, 2012, p.648). The restructure plan impacted employees and operations in U.S. and Canada. With mergers and acquisition activities, the intent is to preserve and provide jobs to the community. However, this was not the case with GM. Was it justified to reduce the workforce? Therefore, the review of the bankruptcy steps taken by GM will determine if the restructure was successful. Pension Plan General Motors pension fund obligations and health care obligations appear to threaten the future of the company. Majority of General Motors’ U.S. employees are members of the United Auto Worker (UAW) Union, which ensures health insurance for its members by entering into contractual agreements with employers. In the 1990’s the UAWs’ officers...
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...TermPaperWarehouse.com - Free Term Papers, Essays and Research Documents The Research Paper Factory JoinSearchBrowseSaved Papers Home Page » Business and Management Organisational Change at Gm Motors In: Business and Management Organisational Change at Gm Motors TABLE OF CONTENTS I.INTRODUCTION a) Organisational Change –an overview b) Kurt Lewin and his theories of change c) General Motors International 2. APPRAISAL OF KURT LEWIN’S 3- STEP MODEL (Manufacturing change at General Motors as a case study) 3. CRITIQUES OF THE MODEL 4. CONCLUSION INTRODUCTION In a dynamic world of increasing technology, competition, power relations and managerial opportunism, investment in Research and Development (R&D) by organisations and fluctuations in consumer demand, a complex phenomenon such as change is imperative. Change can be defined as the art of altering the current state of an entity from its present state to another while organisational change is the transformation process of taken up by an organisation in order to move from its existing level to a strategically proposed level by taking up new ideas and a different approach to its operational practices and procedures (Beckhard and Harris, 1987. cited by: Andriopoulos and Dawson, 2009). In analysing the various categories of change, research works have identified a number of traits used to classify the various levels and sorts of change. These include substance of change, scale and scope of...
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...Innovative Practices in Customer Creation Submitted to : Prof. Mithileshwar Jha On 18th October 2013 In partial fulfillment of the requirements of GMITE-VII By |Name |Registration No. | |Gopakumar Nair |GMITE- 22 | |Jijo Mathew |GMITE | |P G Rajesh Nair |GMITE- 63 | |Name |Registration No. | |Gopakumar Nair |GMITE 22 | |Jijo Mathew |GMI | Name Registration no. Gopakumar Nair GMITE 22 Jijo Mathew Rajesh Nair [pic] Executive Summary From the conception level to the launch of a product/service and then to sustain and enhance market acceptability, each product /service follows certain marketing techniques. Marketing strategies decide the futuresucess of a product, be it services or a new product, it is the strategies adopted to identify the customers, positioning and pricing of the product which determines the life of the product in the market. In this paper we have researched on some of the Innovative strategies successfully employed by automobile companies for new customer creation This document is a study about...
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...Identify Problems / SWOT analysis 6. Areas to use for improvements of Critical Business activities in Operations Management 7. Provide Multiple Solutions 8. Conclusion Introduction Toyota Motor Corporation is one of the leading automobile manufacturers in the world by not only its models but also its management. We can say that the principles that Toyota Motor Corporation uses are the way to their success. For instance, they do not only want to be successful by themselves but also they respect their partners and suppliers by challenging them and helping them improve. Toyota wants to be reliable to the customers, suppliers and to the organization. For this reason, they use some operating management technologies such as Just In Time (JIT), Quality Management (QM), Total Quality Management (TQM) and so on. Using these technologies they could reduce to time they spent on manufacturing, shipping, ordering, receiving, forecasting and many others. It also affected to their quality and the overall mission to be succeed. They do not try to hide their weakness and problems in the organization so that they can fix them easily by using simple visual indicators to help people determine their problems immediately whether they are in standard condition deviating from it. Toyota Motor Corporation is used to listen to their employees, managers and executives. By letting every employee in the organization using their knowledge and sharing them on improving the quality and design of the...
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