5 WORKING IN THE NEW ECONOMY
6 Globalization
6 Intellectual Capital
6 Knowledge worker
7 Diversity
7 Technology
7 Workforce diversity
8 Discrimination
8 Ethics
8 Prejudice
8 The Glass ceiling effect
9 Corporate governance
9 Career (core worker, contract worker, part-time worker)

10 ORGANZATIONS IN THE NEW WORKPLACE
11 Critical survival skills for the new workplace
11 Organization
12 ORGANZATIONS AS SYSTEMS
12 Open systems
12 ORGANIZATIONAL PERFORMANCE
12 Productivity
12 Performance effectiveness
13 Performance efficiency
13 CHANGING NATURE OF ORGANIZATIONS
13 7 changes
14 Total quality management (TQM)

14 MANAGERS IN THE NEW WORKPLACE
15 Definition of manager
15 LEVELS OF MANAGERS
15 Top manager
16 Middle manager
16 Project manager
16 Team leader or supervisor
16 Nine responsibilities of team leader
17 TYPES OF MANAGERS
17 Administrator
17 Functional manager
17 General manager
17 Line manager
17 Staff manager
17 MANAGERIAL PERFORMANCE
17 Quality of work life
17 Accountability
18 CHANGING NATURE OF MANAGERIAL WORK
18 Upside-down pyramid

19 THE MANAGEMENT PROCESS
19 FUNCTUONS OF MANAGEMENT (Planning, Leading, Controlling, Organizing)
19 Management
20 Leading
20 Organizing
20 Planning
21 Controlling
21 MANAGERIAL ACTIVITIVES AND ROLES
21 Mintzberg’s 10 managerial roles ( Inter-Info-Decisional)
22. Realities of managerial work
22 MANAGERIAL AGENDAS AND NETWORKING
22 Agenda setting
23 Networking

23 LEARNING HOW TO MANAGE
23 Lifelong learning
23 Portfolios of skills
23 ESSENTIAL MANAGERIAL SKILLS
23 Skill
24 Conceptual skills
25 Technical skills
24 Emotional intelligence
24 Human skills
24 SKILL AND OUTCOME ASSESSMENT
24 Managerial competency
25 Key personal characteristics for managerial success
25 MANAGEMENT 8/e