...International Journal of Techno-Management Research, Vol. 01, Issue 01, June 2013 ISSN: 2321-3744 Customer Satisfaction of Online Banking in SBI and ICICI-A Comparative Study in Pune City Dr. Priya Anand Irabatti Professor, Bharati Vidyapeeth Deemed University, Pune Abstract Online banking (or Internet banking) allows customers to conduct financial transactions on a secure website operated by their retail or virtual bank, credit union or building society. In today's demanding world, everybody needs instant banking solutions for a better lifestyle. In the current scenario, almost every bank in India has the internet banking facility. Online banking or internet banking made things much easier for the people and saves lot of time. Researches show that impact of Internet banking on cost savings, revenue growth and increased customer satisfaction on Industry is tremendous and can be a potential tool for building a sound strategy. However, it has raised many public policy issues before the banking regulators and government agencies. Interestingly, reliable and systematic information on the scope of Internet banking in Indian context is still not sufficient, particularly what it means to the consumers and the bankers. This study aims at evaluating services quality of online banking in Pune city, one of the fast growing cities of Western India. This paper mainly compares, online banking services of SBI Bank one the leading public sector bank and ICICI bank, a leading private sector...
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...Executive Summary This assignment is about the ethical aspects of the two organizations chosen by me which are McDonald and KFC. I have done some research about the definition of business ethics, the history of these both organization, evaluate and analyst the ethical and unethical business practices of one company compared to the other company within the same industry and also applied 4 relevant ethical theories to these both organizations and also how they use it. Table of Contents Executive Summary 1 Definition of Business Ethics 3 1.0 Introduction 4 1.1 KFC’s History 4 1.2 McDonald’s History 5 2.0 Evaluation and Comparison of Business Practices in the Ethical Aspects between McDonalds and KFC 6 2.1 Prices 6 2.2 Food Packaging and Environmental Recycle 7 2.3 Public Relationship 8 2.4 Working Condition 9 3.0 Application of 4 Relevant Ethical Theories is Analysis which is: 10 3.1 Communitarianism 10 3.2 Justice 11 3.3 Ethics of Care 12 3.4 Rights Theory 13 Conclusion 14 List of Referencing 15 Bibliography 15 Definition of Business Ethics Business ethics is the applied ethics discipline that addresses the moral features of commercial activity. In practice, however, a dizzying array of projects is pursued under its rubric. Programs of legal compliance, empirical studies into the moral beliefs and attitudes of business people, a panoply of best-practices claims, arguments for mandatory...
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...Yum restaurants include KFC, Pizza Hut, Taco Bell, Long John Silvers (LJS), A&W, Pasta Bravo, Wing Street, and East Dawning. Yum is part of the Quick Service Restaurant (QSR) industry primarily competing with McDonald's (MCD), Domino's Pizza (DPZ), and Burger King Holdings (BKC). As a competitor in the QSR industry, Yum must deal with commodity prices, health concerns, and intense competition. Pizza Hut has received significant competition from Domino's Pizza (DPZ) and Papa John's over the last few years and they have been keeping Pizza Hut's sale growth down. Even with the softness in Yum's business, the operating cash flows remain strong totaling about $1.6 billion for the first half of the year. Overseas, Yum has a very strong position and plans to expand its already very successful International division into continental Europe, Russia, and India. The "Live Mas" advertising campaign has been a success. The US division of Taco Bell has been the only bright spot, with comp store growth of 2% in the latest quarter. With expansion into china, Yum should increase in stock value over a longer period of time. Investing into Yum would be a smart and well paying investment. Since I've bought my shares in Yum I noticed an increase in stock prices. If Yum continues to grow we will see them become the highest paying food stock compared to McDonald's (MCD). But its competition also has expanded into china, many tough rivals, such as Domino's (DPZ), Chipotle (CMG), Chick-fil-A and McDonald's...
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...“COMPARATIVE STUDY OF CONSUMER BEHAVIOUR PREFERANCE TO McDonald, KFC & PIZZA HUT IN NOIDA” Submitted To Submitted By dr. adarsh arora ruchika jain Faculty Guide A3104609016 B.com (H) 2009-2012 AMITY college of commerce and finance AMITY UNIVERSITY UTTAR PRADESH ACKNOWLEDGEMENT “Not a single gram can be breaking the whole vessel”. This is a common saying and it is correct. Any project is not an outcome of a single participation but it is a team work. So, I take a great opportunity to thank those entire people who helped me throughout my project. With deep sense of gratitude, I want to acknowledgment my faculty guide, Dr. ADARSH ARORA, for his valuable guidance and timely suggestion offered to me throughout the course of my project. I take an opportunity to acknowledge our heartiest thanks to department for their valuable guidance and support at all time in fulfilling the requirement for the reasonable work. Last but not least, I also very much thankful to my parents, sister, my seniors, my batch mates and friends especially for their continuous encouragement and moral support in preparing this project. DECLARATION I hereby certify that the project work being presented in this report “COMPARATIVE STUDY OF CONSUMER BEHAVIOUR PREFERANCE TO McDonald, KFC & PIZZA HUT IN NOIDA ” .Institute is solely prepared for the...
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...increase their morale and work hard in order to attain the goal of the company and make it with more efficient and efficiency. Suppliers Supplier is a party that supplies goods and services. A company can’t run without supplier. The more profit that the company made, the more assets transferability the company have and the nicer the profit of the company looks like so that the supplier will have more confidence to the company and willing to supply more to the company. Competitor Competitor is any person or entity which is rival against another. The competitors of the Subway such as Mcd, KFC and so on may have their special features of one’s own so it will cause a big competition around them. Every competitor will always observe what their rival trying to do and make the best decision of their own in order to attract more customer. The example of the decision they will do is once MCD promote their foods with promotions then the rivals will follow their steps not only do promotion but also by giving some gift or voucher to attract the customer . The efficient you do, other competitor will also follow to make more toward their products and try harder to do the best. Furthermore, competition will lead our country...
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...HI FRIENDS I fully support FDI in retail because there many reasons behind it such as 1. our Indain farmers will get more price for their agricultural production as there wouldn't be any middle man 2. it will generate a huge employment in our economy as like Mcd n KFC generated. 3. FDI in retail leads to the proper connectivity of roads in rural areas as have to develop transportation facility for carrying goods. 4.as competition will increase in the market so it leads the enhance in quality of the product and decrease in price. 5.There will be a huge inflow of foreign currency, which leads to strength our rupee value against foreign currency. 6.Less waste of food grains as foreign investors will make new tech warehouse's in the many part of the country. 7.Overall economic development and a common has has to spend less on vegetable's so their saving will also increase. friends many people talk about that what will happen to our middle man ? it doesn't mean that they will completely eliminate from the market,no it will never happened because wall-mart will never open there store in semi urban areas or in a small town and 70% of our people live in rural area's so our middle man will have scope. and every body doesn't go to such stores to buy vegetables and only a few rich people prefer to go. we can compare other sector also like telecom sector, in era of 1990's we had to pay Rs.3 per call per mint and see the difference now after allowing FDI...
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...FPT University Small Business Entrepreneur Individual Assignment Student: Trinh Cong Khoi MSSV: BA60116 – Class BA0662 Teacher: Nguyen Quoc Cuong I ndividualAssignment Small Business Entrepreneur Small Business Entrepreneur Individual Assignment Page 1 Small Business Entrepreneur Table Of Content I. Background ..................................................................................................2 1. 2. 3. II. III. IV. V. VI. History ...................................................................................................2 Mission and Vision .................................................................................3 Business Objectives ................................................................................3 S.W.O.T analysis in Vietnam’s Market .......................................................4 Advantages & disadvantages McDonald’s franchise ....................................5 Investment Decision ...................................................................................6 Summary ...................................................................................................7 Reference ..................................................................................................7 I. Background McDonald's is a huge multi-national restaurant chain. There are restaurants all over the world that are willing to sell you a Big Mac and fries. Indeed, you would probably be hard-pushed...
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...KOLEJ MATRIKULASI SELANGOR TOPIC : Does Kolej Matrikulasi Selangor’s students eating pattern affect their perfomances in studies? ATHIRA AMIRA BT ABDUL RAUF MS1223544299 SHAZWANI BT CHE ZAKARIA MS1223547194 NURUL HANUMSHAHIRAH BT OTHMAN MS1223546878 NORFAZIRA BT NOORAZMAN MS1223546104 NUR-NADIA ZAFIRA BT ZAINUDIN MS1223546643 PRATICUM SM2K1T5 SESSION 2012/2013 LECTURER : MS J.D. KUMUTHINI JAGABALAN ENGLISH UNIT,KMS First and foremost, we would like to thank to our English lecturer of this project, Miss J.D. Kumuthini Jagabalan for the valuable guidance and support throughout this entire project. She inspired us greatly to work in this project. Her willingness to motivate us contributed tremendously to our project. We also would like to thank her for showing us some example that related to the topic of our project. Furthermore, we would like to thank the students of Selangor Matriculation College for the participant and support to help us finish our project. They have offers us their valuable time to help us fill out the survey we put out. Besides, we would like to thank the college administration of Selangor Matriculation College for providing us with a good environment and facilities to complete this project. Such as the library and computer lab which is very useful for us during library research Also, an honourable mention goes to our families for their financial...
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...| Industry segment | Product segment | Restaurant | Informal Eating Out (IEO) | Fast food | Step 2 – Industry life cycle Maturity 1. Growth rate reduced, revenue increased at a decreasing rate?? 2. Emphasis on cost control and/or product differentiation/market segmentation (e.g. premium Angus beef burger and healthy salad option) 3. Customers become more knowledgeable about nutrient and healthy eating; also demand for more variety of choice when eating out. 4. Market is saturated, got a few major competitors in play (KFC, Burger King, Subway etc) Step 3 – Remote and industry environment analysis TEMPLES – not enough info to analyse Porter’s Five Forces?? Step 4 – Drivers for customer demand, understanding customers and markets?? Define the market segment – fast food market Identify customer needs – look for convenient, value for money food Current products available – quite a few choices, from Domino pizza, KFC chicken, Subway sandwiches to McDonald’s burgers What extras might customers want – premium offering/healthy choice, release nutrition detail to the public Step 5 – Industry key success factor and basis of competition * Efficiency – a quick process from ordering to receiving your food in a few minutes (Quick service) * Convenient – both location and the way you can eat/enjoy the food, and accessibility * Value for money (continuing to deliver strong value across every price tier) * Variety choice in menu (from iconic core...
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...| Industry segment | Product segment | Restaurant | Informal Eating Out (IEO) | Fast food | Step 2 – Industry life cycle Maturity 1. Growth rate reduced, revenue increased at a decreasing rate?? 2. Emphasis on cost control and/or product differentiation/market segmentation (e.g. premium Angus beef burger and healthy salad option) 3. Customers become more knowledgeable about nutrient and healthy eating; also demand for more variety of choice when eating out. 4. Market is saturated, got a few major competitors in play (KFC, Burger King, Subway etc) Step 3 – Remote and industry environment analysis TEMPLES – not enough info to analyse Porter’s Five Forces?? Step 4 – Drivers for customer demand, understanding customers and markets?? Define the market segment – fast food market Identify customer needs – look for convenient, value for money food Current products available – quite a few choices, from Domino pizza, KFC chicken, Subway sandwiches to McDonald’s burgers What extras might customers want – premium offering/healthy choice, release nutrition detail to the public Step 5 – Industry key success factor and basis of competition * Efficiency – a quick process from ordering to receiving your food in a few minutes (Quick service) * Convenient – both location and the way you can eat/enjoy the food, and accessibility * Value for money (continuing to deliver strong value across every price tier) * Variety choice in menu (from iconic core...
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...Yum! Brands, Inc. Yum! Brands, Inc., (NYSE: YUM), has managed to gain the large share of the world market of fast food restaurants. I believe this is because they have cornered several types of cuisines. They have the Southern style the Italian, and the Tex-Mex. On a smaller scale they have some of the hamburger market with A&W and the same amount in seafood with Long John Silvers. At the present moment the company unites several very powerful and well-known brands such as KFC, Pizza Hut and Taco Bell. KFC is mainly known for its fried chicken. Also KFC has a long history and is traditionally considered to be one of the most popular fast food restaurants competing with McDonalds one of YUM brands largest competitors. Yum! Brands also owns Pizza Hut which is a restaurant chain and international franchise based in Addison, Texas. They specialize in Americanized pizza along with side dishes including pasta buffalo wings, bread sticks, and garlic bread. At the present moment, Pizza Hut is the world’s largest pizza restaurant chain. Also, Yum! Brands has Taco Bell which is mainly based on Tex-Mex cuisine. Pizza Hut was established in 1958 in Wichita, Kansas. Within a little more than a decade, the company became the largest pizza chain in the world in terms of both sales and number of restaurants. The company had an initial public offering in 1972 on the NYSE. It continued to fuel its growth by purchasing smaller restaurants and supply and distribution companies. Shortly...
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...Chapter 10 1. Five Strategic option global market place • Product and Communication Extension – Dual Extension Program promosi yang di luar negeri sama dengan dalam negeri • Product Extension – Communications Adaptation Produknya sama tetapi cara promosinya berbeda (disesuaikan dengan negara yang dituju) • Product Adaptation – Communications Extension Produknya disesuaikan, pesan promosinya sama • Product and Communications Adaptation – Dual Adaptation Produk dan pesan promosi disesuaikan ke negara bersangkutan • Product Invention Produknya belom pernah ada di dunia 2. Why Multinational Company use product strategy? • Common customer needs: produk yg disetiap negara ada cth coca – cola, pepsi, kfc, mcd • Global customers: perusahaan b2b memasarkan produk ke perusahaan multinasional. Perusahaan multinasional tersebut melakukan strategi global. Perusahaan asing tersebut produknya ttp sama • Scale economies: • Time-to-market: perusahaan berlomba2 menjual produknyake luar negeri secepat mungkin supaya gak rubah2 lagi dan makan waktu lama. Jadi pakai global strategy • Regional market agreements: perjanjian regional yg dimana semua produknya sama. Cth ASEAN ada 9 negara culturenya hampir sama jadi seleranya sama Chapter 11 3. Mengapa brand equity suatu negara berbeda dgn negara lain? • History Misalnya Coca-Cola pemasarannya di Amerika dulu biar konsisten. Jadi brand equity Coca-Cola di Amerika tinggi • Competitive Climate Pesaing coca-cola kayak pepsi kalah dengan...
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...Unit 1 McDonald’s is the world’s largest fast food chain that is originated in California, USA. Ray Kroc became a franchisee of the McDonald brothers (Dick and Mac) and began opening new restaurants, buying all the rights to the McDonald's concept in 1961 for $2.7 million. McDonald’s Corporation give the franchise to Golden Arches Restaurant Sdn Bhd to operate McDonald’s restaurants in Malaysia and the first outlet was opened in April 1982 at Jalan Bukit Bintang, Kuala Lumpur. McDonalds mission is “To be our customers' favourite place and way to eat” and their vision is to be the world's best quick service restaurant experience. Being the best means providing outstanding quality, service, cleanliness, and value, so that we make every customer in every restaurant smile. The operations in McDonald’s Malaysia are affected with the government regulation on the regulation of fast food operation. As a certified fast food operator, there are many regulations and procedures that McDonalds should follow. For example is the Halal certification that becomes a concern to Muslim consumers. McDonalds protect its integrity and consumer confidence by ensuring all materials and process are as claimed or must followed. The economic condition and growth of the country also is an important indicator to the demand of products that McDonalds offered. As the food priced slightly above normal foods, not many people will have the income range to consume the products. McDonalds faced government...
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...History, including a Mission Statement if possible (10 points) According to the website About McDonald's, McDonald's is been in business since 1940. Dick and Mac McDonald open the first McDonald's as a BBQ restaurant in San Bernardino, California. "It was a typical drive-in with a large menu and car hop service." McDonald's mission statement states: "McDonald's brand mission is to be our customers' favorite place and way to eat. Our worldwide operations are aligned around a global strategy called the Plan to Win, which center on an exceptional customer experience – People, Products, Place, Price and Promotion. We are committed to continuously improving our operations and enhancing our customers' experience." (http://www.aboutmcdonalds.com/mcd/our_company/mission_and_values.html) II. Organizational Strengths and Weaknesses (40 points) A. First Organizational Strength 1. According to the website Ezine Articles, McDonald's has a strong global presence and is considered as a market leader in both the domestic as well as the international markets. 2. "It is a global brand that owns 31,000 restaurants serving in 120 countries. Of these 31,000 restaurants at least14,000 restaurants are situated in the US." (http://ezinearticles.com/?McDonalds-Business-Analysis&id=687438) B. Second Organizational Strength 1. According to the website Wordpress, McDonald's uses economies of scale for reducing the cost, as its huge expansion diversifies "the overall risk involved with...
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...has grown from $6 billion in 1970 to $160 billion in 2011, an 8.6% annualized rate (Sena, 2012). Fast food franchises focus on delivering high volume, low cost, and high speed products. Frequently, food is preheated or precooked and served to-go, though many locations also offer seating for onsite consumption. With all stands, kiosks, or sit-down locations, food is standardized and shipped from central distribution points. Consumers enjoy being able to get a familiar meal in each location, and menus and marketing are the same across all stores (Sena, 2012). McDonald’s (MCD) was founded in California in 1940 under the name “McDonald’s Bar-B-Q”. The original founders, Dick and Mac McDonald, reopened the restaurant in 1948 as a drive-in boasting burgers and shakes. In 1954, as the brothers were contemplating franchising, they met traveling salesman Ray Kroc. Kroc’s involvement signaled the beginning of MCD growth into a multinational powerhouse (McDonald's, 2010-2012). McDonald’s operations at the end of the 2011 fiscal year spanned 119 countries around the globe, with 27,075...
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