1. How long it will take to fill a rush order?
Since the business process is Made-to-order type the baking process and style depends upon the customer preferences. In order to maximize its productivity the process has to be carried out in most cost effective way consuming less time. Therefore the resources have to utilize in a effective way. It can be determined by analyzing the baking process used for the preparation of a single order which is as follows:
Process involved Time taken (min) Cumulative time(min)
Washing and Mixing 6 6
Dish up Cookie Tray 2 8
Oven Set up 1 9
Baking Oven 9 18
Removing the tray 0 18
Cooling 5 23
Packaging 2 25
Collecting Money 1 26
TOTAL time taken for preparation of a single order of = 26 MINUTES

The resources required for different orders would be different depending on the type of orders. Therefore two orders can be prepared simultaneously which would minimize the time required for the second order. It would no more require twice as much as time as for the first order. It can be done in the following way:
Time taken for preparation of a single order can be divided into 3 parts:
Pre baking Baking Post baking
8 minutes 10 minutes 8 minutes

2. How many orders can you fill in a night, assuming you are open four hours each night? if someone can get the tray ready for the second order while the first order is in the oven for baking, it would save 8 minutes of time for the subsequent orders. Because when the first order is already in process in baking, the pre baking session for the second order will take place for 8 minutes, thus these 8 minutes have been saved. But it has to undergo both baking and post-baking sessions taking 18 (10+8) minutes.
Therefore total time required for the second order while the first order is in progress
=(18 – 8)
=10 minutes
In fact subsequent orders will take 10 minutes each for preparation. Therefore time taken for the preparation of ' additional x' orders of 1 dozen would be:
(26 + 10x) minutes
Thus if business is carried out for maximum of 4 hours (i.e. 240 minutes) the maximum no. of orders Kirsten Cookies can take in 1 day would be: 1 + [(240-26) ÷ 10]
= 1 + 21 (approx.)
= 22 (approx.)

3. How much of your own and your roommate's valuable time will it take to fill each order?
For me, the steps of washing, mixing and spooning are done by myself. So my valuable time for 1 order is 6+2= 8 min. For my roommate, the steps of setting the oven, removing cookies from the oven, packing them and accepting the payment are done by him. So his valuable time for 1 order is 1+0+2+1= 4 min 4. Because your baking trays can hold exactly one dozen cookies, you will produce and sell orders by the dozen. Should you give any discount for people who order two, three dozens or more? 5. How many electric mixers and baking trays will you need? 6. Are there any changes in your production plans that will allow you to make better cookies or more cookies in more time or at a lower cost?