Knowledge Assessment

Matching 1. Remote Desktop E. Based on the former Terminal Services

2. System image backup J. Saves data to a VHD file 3. BranchCache A. Conserves WAN bandwidth 4. Distributed cache mode B. Files cached on each client 5. Volume shadow copies H. Previous versions 6. Incremental backup D. Files changed since the last backup job 7. Windows RE I. Accessible from a Window 7 installation disk

8. Hosted cache mode C. Files cached on a central server

9. Windows Remote Management G. Executes PowerShell commands on remote computers 10. System restore point F. Configuration settings and registry information

Multiple Choice 1. Which of the following service priority guidelines are not accurate? D. Departmental issues should be rated according to the function of the department. A problem with a computer belonging to a department that is critical to the organization, such as order entry or a customer service call center, should take precedence over a problem with a computer belonging to a department that can better tolerate a period of down time, such as research and development.

2. Place these troubleshooting steps in the correct order, using the procedure described in this lesson as your guide. B, D, C, A. B: Establishing the symptoms is the first step in troubleshooting any problem to determine exactly what is going wrong. D: Select the most probable cause. Once you have narrowed down the possible sources of the problem, you can begin to compile a list of possible causes. C: Test the results. Repeat the procedures to ensure that the trouble has been completely eliminated. A: Document the solution. A technical support organization should have a system in place in which the technicians register each problem call as a trouble ticket that contains a complete record of the problem and the steps taken to resolve it.

3. Which of the following Windows 7 tools does NOT aid in the network troubleshooting process? A. The User Accounts control panel does not aid in network troubleshooting. It enables you to create and manage local user accounts.

4. Which of the following Windows 7 tools does not aid in the hardware troubleshooting process? C. Nslookup.exe does not aid in hardware troubleshooting. It enables you to send customized DNS requests to a specific DNS server.

5. Which of the following operating systems cannot use BranchCache? (Choose all that are correct.) A & B. BranchCache is a new feature introduced in Windows Server 2008 R2 and Windows 7; only computers running those operating systems can use it.

6. When you load Windows RE from the Windows 7 installation DVD, the system provides you with a choice of recovery tools. Which of the following is not included? C. Windows RE does not provide Windows Easy Transfer as one of its recovery tools. Windows Easy Transfer enables you to back up and restore user profile information.

7. Place the following steps of the Windows 7 startup process in their proper order: C, D, A, B. C: When you first turn the computer on, the Power-on self-test (POST) phase starts the Windows 7 startup process. D: If the Initial Startup phase detects a BIOS-equipped computer, it reads the BIOS settings to determine which hardware device it should use to boot the computer. A: In the Windows Boot Manager phase, the system reads the Boot Configuration Data (BCD) registry file, which contains the system’s boot menu information. B: During the Windows Boot Loader phase, the system initiates the memory paging process and loads various operating system elements into memory, but it does not actually run them.

8. Which Windows XP Startup component is no longer needed in Windows 7? B. In Windows XP, Ntdetect.com detects hardware and loads the appropriate hardware profile. In Windows 7, Ntdetect.com was merged into the kernel because hardware profiles are no longer needed.

9. BranchCache is a client/server application that supports which of the following two operational modes? C & D. Distributed cache mode and Hosted cache mode are the two operational modes that BranchCache supports.

10. For stand-alone systems or small networks, Windows 7 includes backup tools that you can use to protect your data. Which of the following devices do the Windows 7 backup tools not permit for backup storage? A. An online backup service is not an option for copying your system backups using the Windows 7 backup tools. However, you can copy the backups to a network drive.