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Kranworth Chair Corporation (Kcc)

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Kranworth Chair Corporation (KCC)

Executive Summary

Kranworth Chair Corporation (KCC), founded in 1987 and headquartered in Denver, Colorado, produced a broad line of high quality and fashionable portable, folding chairs.

For decade the company, protected by patents, has been enjoying a sale growth with high average margins in the range of 40-50%. However competitors, entering the market with comparable chair designs due to patents expiration, and the early 2000’s worldwide recession flattened sales and dropped profits.
Kevin Wentworth, CEO and cofounder of KCC, came up with a new strategy to sustain their competitive advantage: value leadership. Kevin wants to move from KCC previous strategy of growing sales through quantity to focus on quality of sales. KCC wanted to differentiate itself by developing a stronger customer focus, understanding better customers’ needs and wants, and improving customer service levels.
In order to implement the new strategy, Kevin decided to change the organization structure from functional to divisional. Kevin thought that divisionalization, if implemented properly, could help KCC achieve its objective.
Jobs and responsibilities were redesigned and a new performance measurement and incentives program have been created to support Kevin’s new direction of corporate focus.
Despite the conviction from most managers that this was a good idea, Kevin was privately worried about the risks involved. Unfortunately KCC’s early experiences with the divisionalized structure created more concerns.
In this report we are going to produce a comprehensive analysis of KCC’s management in terms of its objectives, strategy formulation and its management control system. The first session of the report is to identify key issues. Based on the findings we will evaluate how effective Kevin’s new divisionalization’s strategy is to tackle the

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