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Krispy Kremes

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Chapter 2: The Business Vision & Mission
Vision
* “The last thing IBM needs right now is a vision.” (July 1993) * “What IBM needs most right now is a vision.” (March 1996) – Louis V. Gerstner, Jr., CEO, IBM Corporation * Agreement on the basic vision for which the firm strives to achieve in the long run is critically important to the firm’s success. * “What do we want to become?”
Comprehensive
Mission Statement

Clear Business Vision

Vision & Mission
Shared Vision – * Creates commonality of interests * Reduce daily monotony * Provides opportunity & challenge

Vision Statement Examples * Tyson Foods’ vision is to be the world’s first choice for protein solutions while maximizing shareholder value. * General Motors’ vision is to be the world leader in transportation products and related services. * PepsiCo’s responsibility is to continually improve all aspects of the world in which we operate – environment, social, economic – creating a better tomorrow than today * Dell’s vision is to create a company culture where environmental excellence is second nature.

Mission Statements
– 90% of all companies have used a mission statement in the previous five years * “What is our business?” * Enduring statement of purpose * Distinguishes one firm from another * Declares the firm’s reason for being * Also referred to as: * Creed statement * Statement of purpose * Statement of philosophy * Statement of business principles * Reveal what an organization wants to be and whom it wants to serve * Essential for effectively establishing objectives and formulating strategies

Vision & Mission * Many organizations develop both vision & mission statements * Profit & vision are necessary to effectively motivate a workforce * Shared vision creates a community of interests

Developing Vision & Mission * Clear mission is needed before alternative strategies can be formulated and implemented * Participation from diverse managers is important in developing the mission

Mission Statement Examples
Fleetwood Enterprises will lead the recreational vehicle and manufactured housing industries in providing quality products with a passion for customer-driven innovation. We will emphasize training, embrace diversity and provide growth opportunities for our associates and our dealers. We will lead our industry in the application of appropriate technologies. We will operate at the highest levels of ethics and compliance with a focus on exemplary corporate governance. We will deliver value to our shareholders, positive operating results and industry-leading earnings.

Importance of Mission
Mission
Resource Allocation
Unanimity of Purpose
Organizational Climate
Focal Point for Work
Structure

Benefits from a strong mission

Effective Missions * Broad in scope * Generate strategic alternatives * Not overly specific * Reconciles interests among diverse stakeholders * Finely balanced between specificity & generality * Arouse positive feelings & emotions * Motivate readers to action * Generate favorable impression of the firm * Reflect future growth * Provide criteria for strategy selection * Basis for generating & evaluating strategic options * Are dynamic in nature

Natural Environmental Perspective
Is Your Firm Environmentally Proactive? * Preserving the natural resources is good business! * Reactive environmental policies can be expensive * Proactive policies force companies to innovate and upgrade processes

Mission & Customer Orientation – Vern McGinnis * Define what the organization is * Define what it aspires to be * Limited to exclude some ventures * Broad enough to allow for growth * Distinguishes firm from all others * Stated clearly – understood by all * An Effective Mission Statement – * Anticipates customer needs * Identifies customer needs * Provides product/service to satisfy needs

Social Policy & Mission
Managerial philosophy shapes social policy * Affects development of vision & mission * Responsibilities to – * Consumers * Environmentalists * Minorities * Communities * Social policy should be integrated in all strategic-management activities * Mission should convey the social responsibility of the firm
Mission Statements
2007 Most Admired in Social Responsibility 1. CHS 2. United Parcel Service 3. Whole Foods Market 4. McDonald’s 5. Alcan 6. YRC Worldwide 7. Starbucks 8. International Paper 9. Vulcan Materials 10. Walt Disney
2007 Least Admired in Social Responsibility 1. Visteon 2. Dana 3. CA 4. Delphi 5. Federal-Mogul 6. Arvin Meritor 7. Huntsman 8. Navistar International 9. Lyondell Chemical 10. Toys “R” Us

Vision & Mission
Research results are mixed, however, firms with formal mission statements generally see a: * 2x average return on shareholders’ equity * Positive relationship to company performance * 30% higher return on certain financial measures

Global Perspective
Social Policies on Retirement: Japan Versus the World * Labor shortages due to aging population * Shortages can be met by immigration * Historical barriers to immigration in Japan lead to significant economic problems
Mission Components * Products/services * Customers * Employees * Public image * Self-concept * Philosophy * Survival, growth, profits * Technology * Markets

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