...bottleneck step and calculate the cycle time. In our process the bottleneck is the oven with a total cycle time of 10 minutes. The capacity of this process is 6 trays per hour. So in 4 hours we would have ( 6 x 4 ) 24 trays of cookies. *This assumes that the after baking activities could be completed after store closing. If we take into consideration the open hours only, the real capacity would be ((60 x 4)-8 / 60) or 3.73 hours and be able to produce only 22.38 trays. 3. How much of your own and your roommate's valuable time will it take to fill each order? Looking at labor time we see the following: Resource | Activity | Time | You | Wash & Mix + Spoon | 6 + 2 = 8 minutes | Roommate | Prepare Oven + Pack + Payment | 1 + 2 + 1 = 4 minutes | Total Resource time for 1 batch = 12 minutes Total Resource time for 1 batch = 17 minutes Total Resource time for 1 batch = 22 minutes *For up to 3 orders the first operation only counts once Idle time = 10 minutes! 4. For Kristen Cookies, develop a Gantt chart of the activities and the resources (Kristen, Roommate, and Oven). Determine the amount of idle time Kristen and Roommate has for each dozen cookies produced. What is the time for Kristen and Roommate if the orders are for two-dozen cookies (of the same type) or three-dozen? As calculated for our group project and presented here we have the following: (see embedded excel...
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...Kristen’s Cookies 1. How long would it take to process a rush order of one dozen? Two dozen? Three dozen? Based on the diagram below it would take 26 min to make 1 batch of cookies. Considering it takes 10 total minutes to bake a dozen, each additional dozen cookies would add 10 minutes to the total time. Therefore, to produce 2 dozen (assuming they are the same ingredients) would take 36 minutes. Three dozen would take 46 minutes and so on. Activity | Resource used | Time for activity (minutes) | Total Time (minutes) | Order Entry | Email | 0 | 0 | Wash from last batch - Mix new batch | Kristen | 6 | 6 | Spoon onto cookie tray | Kristen | 2 | 8 | Place cookies in oven / Set thermostat | Roommate | 1 | 9 | Cookie bake time | In oven | 9 | 18 | Remove Cookies | Roommate | 0 | 18 | Cool cookies | Roommate | 5 | 23 | Pack | Roommate | 2 | 25 | Collect $$ | Roommate | 1 | 26 | 2. What is the maximum capacity of the process for orders of one-dozen cookies only? Two-dozen only? Three dozen only? The maximum capacity refers to the bottleneck in the process. Because regardless of how much can be produced in the other steps, your efficiency will be determined by your slowest step, or, the bottleneck. In Kristen’s cookies, the bottleneck is the baking time which is equal to 10 minutes. That cannot be sped up unless there are more ovens to bake. Baking: 10 min/dozen = 6 dozen/hour. This is the bottleneck. 3. Based on the answer to question...
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...Kristen’s Cookie Company Case Study OPTM 6090 Spring 2014 Team 1 Executive Summary Kristen and her roommate have planned the Kristen’s Cookie Company (KCC) as a joint venture to create and operate a successful business operated in a college campus apartment, with potential to grow in the future. The core competency is providing made-to-order fresh cookies after standard business operating hours. There are several immediate decisions to address including scale of operation, business partner relationship, operation and production systems, as well as pricing, ordering, and delivery policies. Kristen and her partner must determine which of various alternatives presented will help them achieve operational optimization. After a careful analysis, it is recommended that Kristen that all orders be standardized to one dozen, with rush deliveries limited to the first batch of the night while using existing equipment available. Kristen should continue to maintain her working relationship with her roommate in order to run the business out of their apartment using one oven, one mixer and two baking trays. Problem Definition Kristen needs to decide how to optimize the cookie making process to achieve the best business practices. The partners must formulate rules for accepting and fulfilling orders that will address any of the system’s current insufficiencies. The business is small, with limited resources in finances, space, equipment and time. The primary constraint is...
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...Case Report: Kristen's Cookie company 1. It takes 26 minutes to complete a rush order, that is, the addition of the time it takes to complete each step: 6 (wash and mix) + 2 (spoon) + 10 (load and bake) + 5 (unload and cool) + 2 (pack) + 1 (pay) = 26. Process flow diagram of the cookie-making process: Me Mixer Me Spoon and tray Roommate Oven and tray Oven and tray INPUT OUTPUT Roommate Oven and tray Tray Roommate Roommate Remarks: Since it does not consume any time, the first step, that is to take an order, is here ignored. Inventory is not kept at any time as the cookie dough is continuously being processed by the dozen to fit the bottleneck's capacity and only produce fresh cookies according to placed orders. 2. We assume the following: The minimum amount of cookies per order is one dozen cookies (the case states that the process produces “cookies by the dozen”). There are at least two trays and spoons, as the case mentions “cookie trays” and “spoons” Since the amount of time necessary to unload the oven is considered “negligeable”, it can be done during the same minute used to load the next batch. In this view, the first order takes 26 minutes but each following batch only requires an additional 10 minutes (see Gantt chart 1 attached). Capacity of resources (dozen cookies per hour): | Me | Roommate | Mixer (1) | Trays (2) | Spoons (2) | Oven (1) | Cycle time | 8mns/unit | 4mns/unit...
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...1 Kristen's Cookie Company (A1) You and your roommate are preparing to launch Kristen’s Cookie Company in your on-campus apartment. The company will provide fresh cookies to hungry students late at night. You need to evaluate the preliminary design for the company’s production process in order to make key policy decisions, including what prices to charge, what equipment to order and how many orders to accept, and to determine whether the business can be profitable. Illustration by Jane Simon Business Concept Your idea is to bake fresh cookies to order, using any combination of ingredients that the buyer wants. The cookies will be ready for pickup at your apartment within an hour. Several factors will set you apart from competing products such as store-bought cookies. First, your cookies will be completely fresh. You will not bake any cookies before receiving the order; therefore, the buyer will be getting cookies that are literally hot out of the oven. Second, like many Boston-based area ice-cream shops, you will have a variety of ingredients available to add to the basic dough, including chocolate chips, M&M’s, chopped Heath bars, coconut, walnuts, and raisins. Buyers will telephone in their orders and specify which of these ingredients they want in their cookies. You will guarantee completely fresh cookies. In short, you will have the freshest, most exotic cookies anywhere, available right on campus. The Production Process Baking cookies is simple:...
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...A Fortune The short story A Fortune is written by Joy Monica T. Sakaguchi. In the short story A Fortune the reader acquires knowledge about a first-person narrator, a young boy who shares the same destiny as the little boy we hear about later in the story despite of differences in social status. They both hunger after acknowledgement from their fathers, they have both been ignored and mistreated by their fathers; they both suffer from the same privations and both are searching for redemption. The short story A Fortune begins in medias res and is written in past tense and is told through a male first-person narrator, which leads to an understanding of the narrator’s inner thoughts and feelings. The narrator’s appearance is superficially described as rather unattractive, but his name remains unknown for the reader which creates anonymity. Through several flashbacks the reader gradually understands the narrator’s childhood, personality and social status in society. His social status is emphasized by the writing style in the short story as well – his usage reflects his social inheritance. By using contractions, slang and everyday language the reader gets the impression that the first-person narrator belongs to a lower social group in the society. This finds expression in sentences like: ’Boy would he yell at me’ or ‘My ma tried to raise me well’ where the narrator uses slang, or for instance the sentence ‘Hey, kid, you lost?’ where the verb “are” is omitted. However, the reader...
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...the story is described from his point of view. As a result we can quite easily relate to the “I” and thus we almost immediately sympathize with him, because we know his each and every thought and feeling. The “I” is the kind of person who yearns for people, his father in particular, to recognize his worth and appreciate him. We see this in lines 13-14, where he talks about his father: “(…) I just didn’t want to know how much Pop thought I was worth.” After his father leaves the “I” keeps doing pickpocketing, because he wants to prove himself to his father by giving him all the money, when he comes back. The “I” is for that reason focusing on the future all along, which probably lies at the root of him being so excessively fond of fortune cookies, because they tell you about the great things, which the future holds in store for you. In addition to the main character we have the young boy Jeremy, who is almost the very picture of the “I” as a child. Jeremy isn’t like other kids at his age; he is quiet and keeps his eyes down, so that he won’t upset his father, who only sees all the things Jeremy does wrong. You can clearly see how the “I” empathizes...
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...short story “A Fortune” is written by Joy Monica T. Sakaguchi, the story is about a man who is pick pocketing people, and that is what he is doing for living. He often visits a local Chinese restaurant where he gets free fortune cookies, and one day he gets one that says: “a change in you daily routine will lead you to treasure”. Does this mean he need to pick pocket more, less, stop it, increase the picking? It deffinently will change everything. The title “A fortune” is actually simple, but also very confusing. He gets this fortune cookie that says: “A change in your daily routine will lead you to treasure” and obviously it is a fortune. The guy meets a boy that is very sad, and the father in front that is very dominating, like the narrators own father. The narrator gets a close relationship to the boy, and the guy gets emotional, because he never had this cloce bond to anyone. He has been through many hard things and he doesnt want the boy to be like him, he want the boy to feel special. He realizes how much he has been missing in his childhood, all the things his father didnt tell him, but what he really needed. He give the boy all his fortune cookies, and want the boy to have an challenging but hopefully a well future. And just like the cookies was important to the guy, he wants them to be important to the boy.It is an first person narrator in this short story, and the narrator is a guy in his early/mid twenties. He has his own apartment, and his family is hardly described...
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...“Sorry sir, our hospital can’t cure Ebola… We recommend you to go to another hospital.” “But.. but I can’t, I’ve already been to many other hospitals. Please, please doctor…” “I am really sorry sir. All we can do is keep you quarantined in the hospital,” the doctor replied with a deep cold voice. This is 11th hospital that had rejected me, and they all rejected me since I have no money. My friend, Peter, also suffered from Ebola, but he had the best doctors in the world to cure him. The only difference between him and I is our wealth. I thought that people could not judge other people by money. How come this society is still judging people by their wealth. Rich people can do all the wrongful things, but they get around with it, because they have money to bribe people. I just can’t endure this society. I’m not going to die like this. I only have a week to live and I want spend that time traveling around the US with my mom. Fortunately, my mom doesn’t know that I have Ebola, and I will keep hiding the truth from my mom. My heart doesn’t let me. If my mom finds out about my secret, I don’t know what I’ll do. Tonight, I am breaking out from this hospital, I already planned out my trip. On my way out, a quick thought came through my mind. “ Get the cure.” “Get the cure.” If I found a way to get the treatment for Ebola, I won’t have to worry about my mom finding out about my secret and I’ll be able to spend as much time as I want with her. Without hesitation I quickly turned...
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...A Fortune The short story -A Fortune- is made by the author Joy Monica T. Sakaguchi in 2000. It is called - A Fortune- for many reasons. One of them is because the narrator, a pickpocket, loves to collect fortune cookies. The pocket thief had reviewed a fortune cookie when the story begins. The fortune cookie says " A change in your daily routine will lead you to treasure"[1] . He follows the advice, and take a rich man's boy home. It was not to kidnap the boy, but the pickpocket saw the boy alone, and wanted to help. The pocket thief take the boy home, where the pocket thief show him his collections of fortunes cookies quotes. The boy and the pocket thief have a lot in common. The pickpocket felt bad for the kid, and give the boy all of his fortune quotes, while he keep saying " You're tremendous"[2]. He kept saying these words to the kid, because the kid's father did not appreciate his son. The boy's father only cares about the material fortune, a example from the story is where the boy dropped a bag filled with salmon and the father yell this to him "You stupid, clumsy! Do you know how much that cost!"[3] The father did not see what a fortune he has in the boy. The pickpocket knew that "That guy didn't need his credit card or cash or eelskin wallet. He didn't know what fortune he had anyway"[4] The story jumps from place to place and from time to time. It starts a Sunday but then it jumps to the past " I started pickpocketing when I was only five"[5] then to a description...
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...A Fortune How would you define wealth? Is it when you have a lot of money stored in the bank? Or is when you a feeling of joy in your stomach every time you see you family and friends. Are such famous quotations as “enough is as good as a feast” true or just empty word for those who aren’t that fortunate? This large debate, provide a basis for the short story “A fortune” by Joy Monica T. Sakaguchi. In the short story we meet a young man, who lives on pickpocketing. Mainly because he grew up in a less fortunate environment, with a dad who wasn’t caring, and a mother who only focused on the problems and worst things in life. But after all the times the father had let his boy down, the boy still came to him every time, he had snatched a wallet. This was a boy who was seeking the feeling of presence and love from his parents, this might be the the reason why he started pickpocketing for his father; because when he did that he felt like he had something in common with his father, and by doing it he (sometimes) made his father glad. But he was still worried about his father’s view on him; this is obvious where he thinks ”I should have counted the money I just didn’t want to know how much Pop thought I was worth” (p. 1 l.13) The mothers influence on this kid has not been much better, I guess that it must have been more...
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...minutes to fill a rush order of one dozen cookies because it takes 1 minute to receive, read, print, and send reply to the customer order; 6 minutes to place all the ingredients of the order into a mixing bowl, up to three dozen cookies worth, and mix; 2 minutes to spoon the cookie dough onto a tray, a dozen per tray; 10 minutes to put the cookie into the one tray capacity oven, set the timer, and bake the cookies; 5 minutes to take the cookies out of the oven and let them cool; 2 minutes per dozen to take the cookies off the tray and carefully pack them into a box; and 1 minute to accept payment for the order. The overall process takes 19 minutes per dozen and a constant 8 minutes for every order under four dozen cookies because of each order under four dozen will always take 2 minutes to receive and accept payment for the order and 6 minutes to mix ingredients up three dozen cookies worth. So for a rush order of two dozen it will take 46 minutes and a rush order of three dozen will take 65 minutes. 2. How many orders can you fill in a night, assuming you are open four hours each night? Assuming all orders are only one dozen, we could fill 24 orders in a night because the bottleneck resource of the process, which determines the capacity of the whole process, is the baking in the oven. Baking takes 10 minutes giving it the lowest capacity of all the steps and the capacity of the whole process, 6 dozen cookies per hour thus 24 dozen cookies each four-hour night. The capacity...
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...A Fortune Essay The short story ”A Fortune” is written by Joy Monica T. Sakaguchi and was published in the year of 2000. It tells the story of a man who is pick pocketing and then discovers a little boy wandering the streets alone. This is the same boy, whose father’s wallet he stole just an hour earlier. When taking the boy back to his house, the narrator feels an urge to let the kid know what he is worth. The narrator of the text is a young man, maybe in his mid-twenties. He is the only son of the stinking, rotting, “loud-of-a-man”. Well at least according to his mother, the lady with a black wig, using most of her time crying, because she fears the narrator will grow up and be like his father. Growing up in a trailer park, the family didn’t have a lot of money. This is one of the reasons for his father teaching him pick pocketing in the age of five. This pick pocketing is still a part of his life, even after his old man left town without leaving a note or a phone call. The reason for him still pick pocketing lies in the hope he has, of his father someday returning: “One day Pop will show up again. I’ll hand him the boxful of money, he will throw me some bills, and then I’ll just stow them away without counting them. That’s what I think.” (Line 31) It’s not that he needs the money. In fact he has a job. But he is longing for the recognition from his father. As he says himself, when arguing why he didn’t ever count the money his dad gave him: “I just didn’t want to know...
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...Home-Style Cookies Jane Smith BUS644: Operations Management Professor Ben-Gourion Mestman February 6, 2012 Home-Style Cookies Production Processes The batch processing system begins when orders are received from distributors. Production schedules are based on the orders received. Each day, a list of cookies to be made is given to the person in charge of mixing. The ingredients needed are activated through a master list containing all the ingredients to ensure accuracy. After all ingredients are mixed, the batter is then poured so the cookies can be baked. Once the cookies are finished baking, they are cooled and then placed in the boxes manually by staff who removes the broken or deformed cookies. The boxes are then wrapped, sealed, and labeled automatically. The company has increased productivity by cutting the non-filled individual cookies on a diagonal so more cookies can bake at a time. In addition, automating the ingredients helps cut back on human error when mixing the ingredients. Increasing the length of the ovens made it possible to bake more cookies at one time. This increase in addition with cutting the non-filled cookies on the diagonal, makes it possible to be more productive. When one uses the machine productivity measure, it is evident that the number of units of output divided by the dollar value of output per machine hour is higher increasing the length of the oven. The company is making the right decision...
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...Lindy Ward February 19, 2013 ENG 110 Process Analysis Cookies for Shelby Baking cookies with my five-year-old daughter Shelby is quite an event. I love the mess and the chaos involved. She is my only child, and she won’t love baking cookies with me forever. I should probably make more time for baking. After all, the end result is always a success. The hardest part for me is to remember to set the butter out at room temperature the day before. Surprisingly, Shelby is always more excited about the process than the end result. I remember baking cookies with my mom as a child. I only remember the Christmas cookie event, because there probably was not mid-year cookie baking taking place. I hope Shelby holds on to our baking memories as she grows up. The beginning of this cooking fiasco is putting on the proper attire. There are two beige aprons that hang in our kitchen. A red and black swirl design screen printed on the front surrounds the word “Mommy” on mine, and “Me” on hers. They were a gift from one of Shelby’s schoolteachers. She typically hands me mine, we both put them on and she waits for me to tie hers behind her back. Shelby would cook every meal with me if I let her. Unfortunately, cooking with my child is not conducive to efficient meal preparation, or edible meals for that matter. Now that we are properly dressed, we collect all of our ingredients. We get from the pantry, the flour, white and brown sugar, salt, and baking soda. Then we open...
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