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Lab 7 Troubleshooting

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Submitted By krzmexican1970
Words 521
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AMIBIOS is a kind of BIOS manufactured by American Megatrends (AMI). Many popular motherboard manufacturers have integrated AMI's AMIBOS into their systems. The error of six beeps means that there has been an 8042 Gate A20 test error. This beep code is usually caused by an expansion card that has failed or the motherboard that is no longer working.
Step 1. Six Beeps- 8042 Gate A20 test error is usually caused by an expansion card failure or that the motherboard that is no longer working.
Step 2. Determine if it is the expansion card failure or that the motherboard is no longer working.
Step 3. Power on the computer or restart. Listen to beeps very carefully.
Step 4. Update the BIOS, replace Expansion Card, and replace the motherboard, if necessary.
Step 5. Power on computer after installation of updated BIOS, or the Expansion Card, or the replaced motherboard.
Step 6. Ensure to document all processes with outcomes before during and after installation of each program.
Phoenix BIOS is manufactured by Phoenix Technologies.The beep codes from a Phoenix-based BIOS may be exactly the same as the true Phoenix beep codes and they may vary.
A 1-3-1-3 beep code pattern means that the 8742 keyboard controller test has failed. This usually means that there is a problem with the currently connected keyboard but it could also indicate a motherboard issue.
Step 1. 1-3-1-3 beep pattern, it means that ther is a problem with the keyboard or motherboard issue.
Step 2. 8742 keyboard controller. Issue with keyboard or a motherboard issue.
Step 3. Determine Power on or restart computer and listen to beeps.
Step 4. Replace keyboard/controller. Troubleshoot motherboard.
Step 5. Start the computer listen for beeps if any. Verify computer is working properly.
Step 6. Ensure to document all processes with outcomes before during and after installation of each program.
Task 2. A user boots his computer and opens internet explorer. His display reveals “internet explorer cannot display the webpage”.
Do you think this is a hardware or software problem? Software.
What would you look for? Test the site with an alternative browser (such as Firefox or Chrome) to see if the problem persists. An issue with your Internet Service Provider or network setup is more likely the cause rather than Internet Explorer itself. You can also run the troubleshooter tool from the Network and Sharing Center to look for potential problems and fixes. If the issue only appears in Internet Explorer, ensure that you are running the latest version of the software via the Windows Update component of Control Panel.
What would you do to try and resolve the problem? First you might check your typing to see if it is misspelled or typed different than the page you are trying to locate. Second try checking your internet connection. Third, you reboot your computer. Fourth, check your modem to see if it connected or turned on, you can also reset your modem. Then restart your computer.
How would you know that you solved the problem? The explorer window would actually be displayed.

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