Premium Essay

Labor Relations

In:

Submitted By jwill1782
Words 1034
Pages 5
Chapter 7
Case Study Part 1: Cami Machado, Trainer

One of Cami’s other tasks, in addition to implementing the black box technology, is to ensure that everyone affected by the system changes will be trained well in advance of the implementation. As such, she is responsible for “training the trainers” or “train-the-trainers” sessions as they are called. Being at the center of the change and having taught Information Technology courses at a local university in the past, she feels well prepared to lead the train-the-trainers courses on new data security procedures for Listo Systems. She is eager to conduct the first session and has spent two weeks preparing large, detailed manuals rich in statistics and flow charts.

The professional trainers in her first class do not share her enthusiasm. Although it is obvious to them that she loves her job, their general evaluations of the course were poor. Comments from the trainers included “lots of smoke but no fire,” “talks down to us,” and “I still don’t have a clue what is expected of me and the people I will be training.” Although Cami expects these comments from the very first train-the-trainers course, her manager realizes that something needs to be done immediately.

Cami routinely represents Listo Systems at an annual Computer Graphic Service Trade Show. This show is well attended by virtually all of their clients. Because of the changes they are making in the way that they will receive and send jobs to and from their clients, Listo Systems has scheduled a private presentation at the trade show for key contacts. After an introduction by the President of Listo, Cami is to give them a flashy, multimedia overview of the client benefits of the new “black box” data security system.

Cami thinks that somebody from sales and marketing would be better suited to do the “glamour show.” She thinks that she should remain in

Similar Documents

Premium Essay

Labor Relations

...MG420 DL Labor Relations Research Assignment (Your name) (Date of submission) Instructor’s Name February 21, 2016 1. Define the term “collective bargaining” and list and describe four issues that are mandatory components of collective bargaining agreement. Collective bargaining is the act of negotiating employment conditions such as wages and roles between the employer and the employees. I researched collective bargaining and Funk & Wagnails New World Encyclopedia states, “The bargaining process is concerned with wages, working hours, fringe benefits, job security, and other matters relating to working conditions.”(2015) There are four issues that are mandatory components of collective bargaining agreement. The first issue is compensation. Compensation includes wages, fringe benefits, vacations, and holidays, shift premiums, and profit sharing. The second issue is personnel, policies, and procedures, which are layoffs, promotion, transfer policies, overtime, and vacation rules. The third issue is employee rights and responsibilities such as seniority rights, job standards, and workplace rules. Employer rights and responsibilities is the fourth issue and that includes management rights, just cause discipline and discharge subcontracting , and safety standards. Collective bargaining is needed and happening all over the world. An example of current events/acts of collective bargaining is what’s going on is Wisconsin right now. Wisconsin’s governor Scott Walker signed...

Words: 1940 - Pages: 8

Free Essay

Labor Relations

...LABOR RELATIONS MG420 Kevin Erne Instructor: Stephen Fant Park University Internet Campus A course paper presented to the School for Arts and Sciences and Distance Learning in partial fulfillment of the requirements for the degree of Baccalaureate Labor Relations Park University November, 2012 1. Define the term “collective bargaining” and list and describe four issues that are mandatory components of a collective bargaining agreement. The Cornell University School of Law defines collective bargaining as the process of negotiating the conditions of employment between a group of employees and their employer (Cornell University Law School). In most cases, the employees are represented by a labor organization or union. The union bargains with the employer over such categories as compensation, personnel policies and procedures, employee rights and responsibilities, employer rights and responsibilities, union rights and responsibilities, and dispute resolution and ongoing decision making (Budd, 229-230). If all goes well and all parties involved come to an agreement the result of the negotiations ends with a collective bargaining agreement (CBA). If you were to conduct a Google search for “collective bargaining” your search results would be endless. I ran a search under news and came up with an article in the Huffington Post titled “Michigan Proposal 2: Should Voters Guarantee The Right To Collectively Bargain In the State Constitution...

Words: 3206 - Pages: 13

Premium Essay

Labor Relations

...Labor Relations Name University of Phoenix Human Resources Management 431 Instructor January 23, 2011 Abstract Research will offer information that research provides about unions and labor relations and the effect on organizations. Most employees in the workforce are acting as independents. What this means is that the employee will negotiate all of the work conditions. Negotiations of how much the employer pays, flexible hours, and benefits received are an independent labor negotiates. Some employees use a union as protection from disputes from employers. Research will show the effect from the changes in employee relations strategies, policies, and practices on organizational performances. The final stage of negotiations involves finding facts, arbitration, and mediation. Labor unions date back for centuries and have endured struggles from economic up’s and downs with industrial workers in the 1970s and 1980s. Another decline of union members decline became more prevalent in society during the 2000s because of the number of blue-collars workers. The purpose of a union is to assist individuals when problems arise between employees and organizations the union interest is to resolve conflicts for employers. Unions have a role because some degree of conflict is inevitable between workers and companies. More information is given about labor relations within this document. An association, combination, or organization...

Words: 795 - Pages: 4

Premium Essay

Labor Relations

...MG 420 Labor Relations 29 April 2012 Labor Relations Research Assignment 1. Define and discuss the term "collective bargaining." Include and discuss [showing relevance or applicability] at least one reference found in our text, along with a current web-based news item/magazine article about a real life example of a collective bargaining action. Write a succinct and complete summary on the contents of the article you've provided along with your critical comments about that article. Support your findings with referenced research. (5 points) Collective Bargaining allows employees and union workers to negotiate certain terms and conditions of the workforce such as (compensation) salary benefits, hours, vacations and holidays; (policies and procedures) layoff, promotions, overtime, medical ,safety, etc) and (employee rights) seniority rights, job standards, workplace rules. Other collective bargaining compensation items will generally include employer rights and responsibilities, union rights and responsibilities and dispute resolution. Thereby allowing employees an opportunity to address negotiation terms in their own behalf gives working people a voice in bettering their quality of live for themselves and their family. “Employees shall have the right to self-organization, to form, join, or assist labor organizations, to bargain collectively through representatives of their own choosing and to engage in other concerted activities for the purpose of collective bargaining...

Words: 2894 - Pages: 12

Premium Essay

Labor Relations

...Task: How much power or influence do the labor and management sides have over workplace rules and organization? In a workplace the rules have to be fair for both employees and employers. Everyone wants to make money and be treated properly. It is my opinion that labor and management have a relatively fair and equal influence. Chapter 4 case study 4.1 asks about the Landrum-Griffin Act. The Landrum-Griffin Act Title I section speaks in regards to the equal rights of every member to nominate, vote, attend meetings, and participate in deliberations. It also refers to freedom of speech and assembly that refers to every member having the right to assemble freely and express any views or arguments they may have with the union as long as it cannot be construed as impairing the rights of the labor organization. In Title IV Section 401(e) of the Landrum-Griffin Act it says “In any election… a reasonable opportunity shall be given for the nomination of candidates and every member in good standing shall be eligible to be a candidate and to hold office”. (Holley) With these excerpts from the Landrum-Griffin Act it gives the labor the rights to collectively decide what they will argue for in the workplace by voting and deliberating as a whole what the majority of the union sees as acceptable terms. Both members of management and labor can be a part of the union and both can hold member or officer positions. With the opportunity of both labor and management to hold different positions...

Words: 602 - Pages: 3

Free Essay

Labor Relations

...Labor Relations Grand Canyon University: HLT-520 James Webb September 23, 2015 The National Labor Relations Act (NLRA) started in July 1935 to protect the rights of employees, rather, they be union or nor-union employees (Pozgar, 2012). The employees are protected under the Act or may employ in bubble-like, rigorous goings-on in situations other than the customary union organizations and cooperative bargaining. The National Labor Relations Board regulates the employers from interfering with the rights of the employees to implement or organize and join with a groups that offers assists with collective bargaining purposes like organization union or joining one (Pozgar, 2012). The employer may not restrain, coerce or stop employees from the right to gain assists with a union (Pozgar, 2012). An example that would violate the NLRA in a hospital setting is when an employee (non-union) has been working overtime and is on salary (Chapman, 2015). Hospital policy for staff who are on salary are exempt from overtime. In the position with salary, a staff member can take time off during the work week in order for the hospital to avoid paying overtime. With a tight schedule that the staff are obligated too, it is next to impossible for the staff to take the time off, in the one week time, so they lose the compensation and work for free, adding long hour days. One of the staff members wrote a letter to protest and to make changes the way that staff is compensation for overtime, that...

Words: 714 - Pages: 3

Premium Essay

Labor Relations

...Chapter 01 Contemporary Labor Relations: Objectives, Practices, and Challenges Answer Key     True / False Questions   1. (p. 4) Fundamentally, a labor union is a group of workers who join together to influence the nature of their employment.  TRUE   Difficulty: Easy   2. (p. 4) The widening gap between the richest and poorest individuals in the U.S. is in part due to the weakened position of labor unions.  TRUE   Difficulty: Easy   3. (p. 5) When an employer uses an employee suggestion box to gather ideas and concerns from its employees, it is primarily addressing the labor relations goal of efficiency.  FALSE   Difficulty: Moderate   4. (p. 5) The goals of efficiency, equity, and voice in the workplace rarely conflict with one another.  FALSE   Difficulty: Easy   5. (p. 6) A key role of unions is to negotiate work rules and practices that ensure fair treatment of employees by their managers and employers.  TRUE   Difficulty: Easy   6. (p. 6-7) In the United States, employees have broad protections against arbitrary dismissal such that employers must provide a good, business related reason for firing someone.  FALSE   Difficulty: Moderate   7. (p. 6) The official policy of the Unites States is to protect workers’ rights to act together for mutual aid and protection in the workplace and to promote collective bargaining as a way to resolve workplace conflict. TRUE Difficulty: Moderate 8. (p. 7) In the U.S., workers can generally...

Words: 5176 - Pages: 21

Premium Essay

Labor Relation Process

...1. Was this matter within the jurisdiction of the National Labor Relations Board? The statements made by the employer appear to coincide with an unlawful promise of benefits, and therefore, are unacceptable in relation to the act. The concept of “positive coercion” is addressed in the case study, and these actions directly influence the manner in which employees may view the union and its possible entrance into the organization. In this context, the company does not possess a right to actively or even passively coerce employees into making a decision on one side or another, as this should be an independent decision that is left in the hands of employees without any type of influence.   This is an important factor in demonstrating the value that is placed upon organizations and their ability to coerce employees to make decisions in one way or another, and how this type of behavior is unacceptable in all cases. 2. Were Leiner’s actions considered a protected activity under the Labor Management Relations Act? I think yes. The employer had an e-mail policy that restricted use of the e-mail system to matters related to company business which stated that “[t]he e-mail system is provided to employees at Company expense to assist them in carrying out the Company’s business.”   In general, employees used the e-mail system for a variety of non-business uses, such as personal messages, charitable announcements and union matters. 3. How should the NLRB rule? Give your reasons. The...

Words: 269 - Pages: 2

Premium Essay

Mg420 Labor Relations

...1. Define and Discuss the Term “Collective Bargaining” Collective bargaining is the process of negotiations involving the representatives of the employer and employee for terms and conditions of employment that will apply to the employee. In the United States the negotiations that happen between concerning parties are written into legally binding contracts and usually last from one to five years (Budd). As a member of the United States Air Force for over 20-years, military members cannot unionize to enact or demand a collective bargaining agreement be voted. This has the potential to undermine the authority of leadership. The military is built on ethics above the normal with customs that spark a sense of pride and belonging. A collective bargaining agreement would destroy military leadership’s ability to deploy members when needed. When employers and a group of employees negotiate to reach an agreement that regulates working conditions, it is called collective bargaining. The group of employees is usually the union. When collective bargaining is taking place there are four issues that are mandatory components. They are compensation, personnel policies, and employee and employer rights and responsibilities. Compensation has to do with the wages, benefits, vacations, holidays, shift premiums, and profit sharing of the employee. Personnel policies and procedures involve layoff, promotion, transfer policies, overtime and vacation rules. Seniority rights, job standards and workplace...

Words: 2010 - Pages: 9

Free Essay

Labor Management Relations

...Undercover Boss Labor and Management Relations NAME GOES HERE COLLEGE GOES HERE   Abstract This paper discusses labor and management issues that were addressed by Cinnabon employees on the show Undercover Boss. The layout of the paper will cover the summary of labor and management issues, and conclude with a recommendation that is derived from the compiled resources. Finally, the recommendation will be a compilation of data with a separate recommendation on how management and the labor force can work better with each other.   Management Issues As McGlothlin (2014, p. 125) noted, In Good Company: Corporate Personhood, Labor, and the Management of Affect in Undercover Boss, corporations more times than not don’t take the time to interact with their employees to see what’s working and what’s not. Interacting with your employees helps uncover draconic policies that prevent an employee from wanting to succeed. Cinnabon suffers from the inability to make its own decisions because it is owned by the Roark Capital Group which has its own corporate structure. Labor Issues Three employees had to work with the undercover boss, Cole, to figure out labor issues within the work force. The first employee worked as a cashier at a Cinnabon franchise, the second employee worked as a machine operator at a Cream of Wheat factory that produces a Cinnabon-flavored product, and the last employee worked as a coffee hostess at a Cinnabon kiosk located within a large gas station (McGlothlin...

Words: 728 - Pages: 3

Premium Essay

Labor Relations

...| LABOR RELATIONSBYGERALD HODGESLABOR RELATIONS FALB10 Sec ADEVRY UNIVERSITY14 JAN 20111. From the beginning labor relations has an issue for the United States. Labor Relations is the area that organizations have to deal with between employees and management. Union leaders can use to minimize conflicts between employers and employees (such as strikes) and seek agreements. Unions are organizations formed for the purpose of representing their members' such as employees to deal with their issues. In this paper, I will identify how unions and labor relations impact organizations. I have interview Clinton Harris a labor officer for his organization from Computer company in Virginia. He is in the Nation guard and is currently deployed here with me in Afghanistan. The typical functions of Clinton Harris the labor officer are to manage labor relations program of organization. He analyzes collective bargaining agreement to make sure both sides are fair in terms wages, hours of work, work environment, and health care by contracts. | Clinton Harris advice management about labor relation laws and also interpretation of labor relations policies and practices within the organization. He prepares reports, using records of actions taken concerning grievances, and identifies problem areas. He also monitors implementation of policies concerning wages, hours, and working conditions, to ensure compliance with terms of labor contract. Clint has to research information about additional...

Words: 1984 - Pages: 8

Free Essay

Labor and Relations

...Labor Relations Makeba Hester Professor Anthony Jacobs Bus405: Labor and Relations December 16, 2013 Abstract This paper will focus on the labor relations aspect of Super Retailer Walmart. Their employees have renounced Walmart and the unfair labor relations. Walmart practices and approach to insurance, wage and shift hours have all ways haunted the retail giant. Many companies condemned Walmart for being too large and not focusing on the employees but their primary goal is just to capitalize on the blood sweat and tears of their employees. I will formulate a comprehensive strategy to Walmart that can help at least one imperative area that troubles the super retailer which is health care. 1. Discuss the company’s stance toward labor and any specific labor-related issues it may be experiencing. (Ungar, 2012)After making a big deal of publicly supporting the Affordable Care Act, Walmart—the nation’s largest private sector employer—is joining the ranks of companies seeking to avoid their obligation to provide employees with health insurance as required by Obama care. Walmart been criticized for their horrible wages to the health coverage of their employees. The announcement was long overdue and the time for change is now. As Walmart, dominate the retail industry by offering a vast selection of products to consumers from shampoo, to prescriptions, a routine visit to the optometrist, eating at McDonalds to selecting office furniture. Walmart have mastered a...

Words: 1137 - Pages: 5

Premium Essay

Labor Relations

...1. Labor relations are generally defined as relations between management and workers. They are also called industrial relations. Workers or group of workers are represented by trade unions. Labor relations may take place on different levels such as regional, national, international. The main challenge for such relation is ability to adapt to emerging changes. The world and technology develops very fast, so do relations between workers and management. Trade unions (also called) labor unions are organizations of workers who united to defend their rights, solving problems in the industry such as wages, working hours, bonuses, Union represent workers and negotiate with the management on behalf of the workers (Jochem, 2000). Such relations are usually accompanied by tensions and conflicts and company owners usually want to earn more and pay less. Workers are willing to work in better conditions for a better salary. Labor unionism in the United States is an expression of the American democratic spirit working itself out in industry is hardly to be doubted. Its beginnings coincided with the period when the free colonies were establishing state governments, and the principles of the federal Constitution were subjects of great political debate. It developed stretch in Jefferson's administration, and grew to a full-fledged labor movement during the presidency of Andrew Jackson. Workmen's clubs, unions, were part of the movement of "Republican-Democratic Societies" which marked "the...

Words: 1124 - Pages: 5

Premium Essay

Labor Relations

...Labor Relations Unions are the voice of many individuals within work environments. Some organizations and employees happily accept unions into an organization while other organizations and employees would rather keep them out of their workplace. There are positive and negative impacts when a union is involved. This paper will define unions and labor relations and what the union’s purpose is. The paper will discuss the affects that labor relations have on organizations, as well as, discuss the affects of changes in employees organizational performance. Last, this paper will look at unions of today and answer the question, are they still relevant in the U.S.? Defining Unions and Labor Relations Unions support the best interest of the employees in an organization. Employees pay to join unions as unions can help employees get what they deserve within the organization. According to the textbook, Fundamentals of Human Resource Management, Second Edition (Noe, Hollenbeck, Gerhert, & Wright, 2007), unions are defined as “organizations formed for the purpose of representing their members’ interests and resolving conflicts with employers” (p.459). Labor Relations is the interaction and decision making process between management and unions. According to Fundamentals of Human Resource Management (Noe, et al., 2007), “labor relations is a field that emphasizes skills managers and unions leaders can use to minimize costly conflicts and disagreements” (p.459). Unions use a collective...

Words: 1155 - Pages: 5

Premium Essay

Labor Relation

...Background of Labor Relations Labor relations can refer broadly to any dealings between management and workers about employment conditions. Most commonly, however, labor relations refers to dealings between management and a workforce that is already unionized, or has the potential to become unionized. Labor relation is the field that emphasizes skill managers and union leaders can use to minimize costly forms of conflict and seek win-win solutions with labor force. The decision for management involves whether the organization will work with unions or develop non-union operations. The decision is influenced by outside forces such as competition, public opinions etc. while there are several advantages of unionism to both the members and the employers, negative consequences on profitability and productivity have also been found by researcher. The best labor relation strategy is dependent on the tradeoffs between the positive and negative consequences and external legal environment. The term ‘Labor management Relations’ comprises of two terms: ‘Labor’ and ‘Relations’. “Labor” refers to “any productive activity in which an individual (or a group of individuals) is (are) engaged”. By “relations” we mean “the relationships that exist within the industry between the employer and his workmen.” The term labor management relations explains the relationship between employees and management which stem directly or indirectly from union-employer relationship...

Words: 1253 - Pages: 6