...Malls and Hypermarkets: Perspectives of Contemporary Shopping CHAPTER – 1 INTRODUCTION 18 School of Management Studies, Punjabi University, Patiala Malls and Hypermarkets: Perspectives of Contemporary Shopping 1.1 INTRODUCTION The last decade has witnessed dynamism in Indian retail sector. Various urban areas have been at the center of attraction with emergence of different kinds of organized retail formats gaining momentum. It is largely due to rising income, increasing purchasing power, credit facilities, changing pattern of consumer behaviour and increased consumer awareness. Retailing has emerged as one of the most important sectors of Indian economy beyond the 90s. A large number of retail model retail formats have come in force offering a wide spectrum of merchandise and services. The professional orientation and incorporation of various technology–enabled softwares has offered these retailers better customer relationship management, merchandise offering, store atmosphere and inventory management. There’s a flurry of activity as a revolution sweeps through small town India, with intimidating Malls, Hip stores, looming Hypermarkets & hangouts mushrooming all over the place, apart from a perceptible lifestyle change, breathing fire into these cities (Agarwal, 2006). And it is happening not just in one or two cities, but across all major Tier – II & III cities of India, and in a spectrum of sectors – booming real estate, malls, multiplexes and cinemas, global...
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...HOUSEKEEPING DEPARTMENT INTERVIEW QUESTIONS: 1. When can you start working? ___________________________________________________________________________________________________________________________________________________ 2. What are the key components of housekeeping? ___________________________________________________________________________________________________________________________________________________ 3. Are you good at multitasking? ___________________________________________________________________________________________________________________________________________________ 4. How would you handle a client who was angry or upset about something? ___________________________________________________________________________________________________________________________________________________ 5. How comfortable are you with chemical safety procedures? ___________________________________________________________________________________________________________________________________________________ 6. Can you give me some examples of health and safety procedures you have used? ___________________________________________________________________________________________________________________________________________________ 7. What types of procedure tracking systems have you used? ___________________________________________________________________________________________________________________________________________________ ...
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...that my visit to Dubai and its mall, ranks among the best of them. If you think New York City is big, then Dubai could be considered gargantuan. Dubai is located on the southeast coast of the Persian Gulf and is very humid year around. Dubai has a lot to offer as far as shopping, tourism, and sightseeing. To an unknown traveler, Dubai is a place where someone can actually get lost within its vast city. For example, Dubai is home to the famous Dubai Mall. The Dubai Mall is considered to be one of the world’s largest shopping and entertainment destination. The Dubai Mall have more than just the average shops like most United States mall, but it also have some of the best entertainment available. While the mall has over 1,000 retail shops to choose from, the entertainment easily tops the shopping. Located on the ground floor of the mall is the world’s largest suspended aquarium, which by no surprise, also have one of the longest walkthroughs of any known aquarium. The aquarium has an amazing array of sea creatures from the small sea urchin to the big death-defying great white shark. If one is feeling bold, the aquarium also offers cage snorkeling, and getting up close and personal to all the underwater sea creatures is breathtaking. In addition to this, also located on the ground floor is the Olympic-size ice skating rink. The skating rink was as smooth as polished marble. Candylicious, the world’s largest candy shop, is also located inside the mall across from the aquarium. Candylicious...
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...WHITEFIELD Until the late 1980s, Whitefield was a small village. It has since become a major hub for the Indian technology industry. The Export Promotion Industrial Park (EPIP) at Whitefield of one of the country's first information technology parks - International Tech Park, Bangalore (ITPB) which houses offices of many IT and ITES companies. One of the oldest establishments is Tata Elxsi which came to Whitefield around the late 80s. The EPIP zone has offices of other IT and R&D giant like TCS, Accenture, UTL, Symbian, General Electric, SOA IT Solutions, Wipro, GE Medical Systems, iGate Global Solutions, Sapient, Manhattan Associates, SAP Labs, Dell Services (former Perot Systems), Dell, IBM, Intel, Mindtree Ltd, Sabre Holdings, CapeGemini, ABB and Oracle. INTERNATIONAL TECH PARK BANGALORE or simply ITPB (earlier known as ITPL), in Whitefield, is India’s first hi-tech park of its kind designed to provide a complete "work and play" environment for IT and technology-related businesses opened in 1998. It is unique in its 'work and play' concept, offering high-quality infrastructure combined with extensive amenities and recreational facilities and activities. ITPB has a built-up area of over 2,000,000 sq ft (190,000 m2) with more than 233 companies and over 320,000 people comprised by the community working out of ITPB. There are six buildings, named Discoverer, "Innovator”, Inventor, Explorer,Navigator, Creator, and Pioneer. In addition to this, ITPB also boasts of its own five-star...
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...2007 Mall Management – A Growing Phenomenon in Indian Retail Industry ExEcutivE Summary • The Indian retail market is expected to continue its growth trajectory into 2010. • Mall management has been identified as a critical factor for the success of malls and the retail industry across the world. • Mall management broadly includes mall positioning, zoning, tenant mix, promotions/ marketing and facility/finance management. • Currently, the Indian retail market lacks designated mall management firms. Large real estate developers and retail chains either have their own mall management arms operating as subsidiaries or have contractual agreements with international property consultants. • Till recently, mall management was limited to facility management by a majority of developers in India, leading to gaps in mall management practices. • Given the high future supply of malls and increasing competitiveness within the Indian retail market, developers must correctly address these gaps to ensure success. Mall Management – A Growing Phenomenon in Indian Retail Industry introduction Organised retailing in India witnessed a gross turnover of USD 320 billion1 in 2006. Although this figure is low compared with other developed economies, industry experts expect the growth rate of this sector at 35%2 until 2010. At present, about 100 malls are operational at a Pan-India level with a total area of 19 million sq ft. As per the current estimates, about 3003 additional malls are expected...
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...Traditional markets are making way for departmental stores, hypermarkets, supermarkets and specialty stores. The modern malls cater to shopping, entertainment and food, all under one roof. It was estimated that India will have over close to 50 million square feet of quality retail space by the end of 2007. The growth in mall space has been over ten fold in four years: from about 2 million square feet in 2002 to 28 million square feet in 2006. The Indian Retail market is estimated to be worth around Rs. 14,100 billion. The organized retail market has increased its share from 3 % in 2004 to around 4 % in 2006 and is valued at Rs. 511 billion. Key Drivers Changing Demographic profile Rising income levels Increasing Middle class consumption growth Real Estate Boom Technology Fluidity Exposure to international trends Challenges Human resource Technology logistics Market Information and Presence Investments Overview of Retailing in India The Indian Retail market is estimated to be worth around Rs. 14,100 billion. The organized retail market has increased its share from 3 % in 2004 to around 4 % in 2006 and is valued at Rs. 511 billion (source: India Retail Report 2007). Food and grocery is estimated to be the largest single block, but the contribution of the organized sector is at 0.8 %. The clothing, textile and fashion accessories constitute the second largest block where nearly 17.5 % is contributed by the organized sector. Footwear has the highest contribution from organized...
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...Perception of Consumers in Shopping Malls 1 M. Yaseen Khan* and 2SM Tariq Zafar ABSTRACT In India Shopping Malls industry is upcoming industry worth Rs 17000 Cr. In NCR (National Capital Region) Gurgaon is the most favorite place for the shopping malls. M.G. (Meharuli – Gurgaon) Road is the place for all famous shopping malls in Gurgaon. In NCR DLF, MGF, JMD, SAHARA, all big players are in the region. On M.G. Road Gurgaon MGF Group has two shopping malls in operation MGF Metropolitan Mall, MGF Plaza, Sahara Group has its Sahara Mall and DLF Group has its City Centre. The project involved the study of comparative analysis consumer buying behavior and brand perception of consumers regarding shopping malls on M.G. Road and Metropolitan Mall as a base. Consumer purchasing power is the main factor, which determines their buying behavior and brand of shopping malls. Shopping Malls are the places for the fun & entertainment, family outing, shopping and eating’s. In shopping Malls age factor is the most dominant factor in daily footfalls. In different shopping malls different age group consumers come and they impact on the buying behavior. Keywords: Shopping Malls, Consumer Behaviour, Brand Perception, Purchasing Power, Fun & Entertainment, Age Factors etc. 1. INTRODUCTION In 2009, India's nominal GDP stood at US$1.243 trillion, which makes it the twelfth-largest economy in the world. If PPP is taken into account, India's economy is the fourth largest in the world at US$3.561...
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...What rights and responsibilities does the Mall of America have in this case? ANS. The Mall of America is a largest retail and entertainment mall working since 1992. This mall is benefited by every individual so it should reflect the common policy for the citizen of every age. The management of Mall is responsible to maintain the peaceful environment in mall during shopping hours. At the same time it is responsibility of every citizen to help management of mall to ensure safety and security for every individual. Its a basic right of Mall that public should cooperate in maintaining the discipline throughout the week and specially parents should accompany their teenagers within the mall in order to create a healthy and safe environment for shopping. - What rights and responsibilities do teenagers have when they shop? ANS. This is the responsibility of parents to guide their children how to behave in a public place. There should be some kind of training programs conducted by local administration for better environment of learning for the teenagers. Teenagers have equal right of surfing in shopping malls like others do. -What are the interests of other ‘stakeholders’ (parents, society, government, etc.)? ANS. The parents can play vital role in development of ethics and good habits among young children. These teenagers should be preached by their parents about how to conduct/behave in public places like shopping malls. The society can publish on radio and...
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...from Basement 1 to Level 4, JCube has a net lettable area of 210,000 square feet, and more than 90% of the mall has been pre-leased. It will be home to Singapore’s first Olympic-size ice rink 460-seat gallery, the 60 by 30 metre rink is designed to host international events and competitions for sports like ice hockey, curling and speed skating. The first IMAX theatre in the suburbs and offer extended-hours dining options. JCube will also be home to Singapore’s first Olympic-size ice rink, offering the only rink-side dining experience in Singapore, and the first IMAX cinema in the suburbs. It is owned by CapitaMall Trust and managed by CapitaMalls Asia. Numerous brands making their debut at JCube include Japanese lifestyle store Francfranc, Italian F&B concept Capricciosa, Eat at Taipei and Nana’s Green Tea Café. Other highlights include skincare brand Laneige’s first stand alone concept store, Payless Shoesource and Misulo Children Arts Adventure. Restaurants opening their first outlets in the suburbs include Ginza Bairin, Chili’s and Itacho. Foodies will also get to enjoy Nando’s, Yamazaki Boulangerie and Kung Fu Paradise and Canton Paradise by the Paradise Group at JCube. 1.2 The Owner CapitaMall Trust (CMT) is the first Real Estate Investment Trust (REIT) listed on Singapore Exchange Securities Trading Limited (SGX-ST) in July 2002. CMT is also the largest REIT by market capitalisation and asset size in Singapore, with a market capitalisation and asset size of approximately...
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...Africa’s largest cities, addressed by many names describing its contrasting characteristic features, Nairobi is a city quite popular on Africa especially for its pleasant climate, well-made streets and posh suburbs. It is a city that appears bustling with the activity of people, busy in their fast lifestyle. It also is a home to the people belonging to varied ethnic tribes of different races and origins. Moreover, it is the center of attraction of a huge number of refugees that come here for business and other purposes and for the innumerable opportunities that the city offers. The place is a perfect destination for safari lovers. The Snake Park and National Museum that form a part of Kenyatta Avenue is also a popular place to visit for tourists along with the Masai market that draws tourists for its appealing handicrafts. Nairobi is home to the Nairobi Stock Exchange (NSE), one of Africa's largest. The NSE was officially recognised as an overseas stock exchange by the London Stock Exchange in 1953. The exchange is Africa's 4th largest in terms of trading volumes, and 5th largest in terms of Market Capitalisation as a percentage of GDP. Nairobi is the regional headquarters of several international companies and organizations. In 2007, General Electric, Young & Rubicam, Google, Coca-Cola, Airtel, and Cisco Systems relocated their African headquarters to the city. The United Nations Office at Nairobi hosts UNEP and UN-Habitat headquarters. Several of Africa's largest companies...
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...Table of Contents Executive Summary (JS) 5 Introduction 6 Background / History of the Company(CD) 6 Mission Statement(CD) 7 Business(CD) 7 Major Goals(CD) 7 Corporate Philosophy(CD) 7 Strategic Evolution (KH) 8 Intended Strategies (KH) 8 Emergent Strategies (KH) 8 Stakeholders (AB) 9 Internal (AB) 9 External (AB) 9 General Growth Properties Organizational Structure (KM) 9 Purpose of the Report (CD) 10 External Analysis (KM) 11 Basic Industry Information (AB/KM) 11 Industry Growth (KM) 12 Industry Profits 12 Industry Segments (AB/KM) 13 External/ General (Macro) Environment (AB/CD) 13 General Economic Conditions and Global (CD) 13 Population Demographics(CD) 14 Societal Values and Lifestyles (Sociocultural) (CD) 14 Political, Regulatory and Legal (AB) 15 Technological (AB/CD) 15 Summary of Analysis and Impact (AB/CD) 16 Industry Analysis/Porter’s Five Forces (CD) 16 Threat of New Entrants (CD) 16 Current Rivalry Among Existing Firms (CD) 17 Supplier Power (CD) 17 Bargaining Power of Buyers (CD) 18 Threat of Substitute Services (CD) 18 Industry Attractiveness/Profitability (CD) 18 porters five forces model (JS) 19 Strategic Groups (KH) 19 Internal Analysis (AB) 20 Value Chain Analysis (AB 20 Primary Activities (AB) 20 Inbound Logistics (AB) 20 Strength: 20 Weakness: 20 Operations (AB) 20 Strength: 20 Weakness: 21 Outbound Logistics (AB) 21 Strength: 21 Weakness: 21 Marketing & Sales...
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...consolidated the real estate subsidiaries and real estate assets under one single listed entity, SM Prime Holdings, Inc. Today, SM Prime is one of the largest integrated property developers in Southeast Asia that offers innovative and sustainable lifestyle cities with the development of malls, residences, offices, hotels, and convention centers. It is the largest property developer in terms of asset and income base as of end 2013 in the Philippines. Being an integrated property developer, SM Prime goes beyond mall development and management. The residential business component comes from its subsidiary, SM Development Corporation (SMDC) that sells affordable condominium units. SM Prime’s commercial business unit, the Commercial Property Group (CPG) is engaged in the development and leasing of office buildings in Metro Manila, as well as the operations and management of buildings and other land holdings such as the Mall of Asia Arena (MOA Arena). Its hotels and convention centers business unit develops and manages various hotel and convention centers across the country. SM Prime Holdings, Inc. was incorporated in the Philippines in 1994. They started as a mall developer and operator and grew to be the biggest retail shopping center developer and operator in the Philippines with 49 malls in and outside Metro Manila and 5 shopping malls in China, totaling 7 million square meters of Gross Floor Area (GFA). In the Philippines, they have a total of 15,986 tenants and 1,408 tenants in China...
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...MKT351 Consumer Behaviour Assignment 1 – Group-based Assignment July 2013 Presentation MKT351 Assignment 1 Group-based Assignment This assignment is worth 30% of the final mark for MKT351 Consumer Behaviour. The cut-off date for this assignment is 21 August 2013, 2359hrs. This is a group-based assignment. You should form a group of 3 members from your seminar group. Each group is required to upload a single report to MyUniSIM via your respective seminar group. Please elect a group leader. The responsibility of the group leader is to upload the report on behalf of the group. It is important for each group member to contribute substantially to the final submitted work. All group members are equally responsible for the entire submitted assignment. If you feel that the work distribution is inequitable to either yourself or your group mates, please highlight this to your instructor as soon as possible. Your instructor will then investigate and decide on any action that needs to be taken. It is not necessary for all group members to be awarded the same mark. ___________________________________________________________________________ Submission guidelines for the Group-based Assignment are as follows: 1. Cover page: Include group members’ names and PI number. 2. Word limit for the report is between 2,500 and 3,000 words (excludes cover page, bibliography and appendices). Please adhere to the word limit. Reports that fail to conform to the word limit may be penalised. 3. Font...
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...opportunities of retail stores, retail format in India, recent trends, and opportunities and challenges. This paper concludes with the likely impact of the entry of global players into the Indian retailing industry. It also highlights the challenges faced by the industry in near future. INTRODUCTION The India Retail Industry is the largest among all the industries, accounting for over 10 per cent of the country�s GDP and around 8 per cent of the employment. The Retail Industry in India has come forth as one of the most dynamic and fast paced industries with several players entering the market. But all of them have not yet tasted success because of the heavy initial investments that are required to break even with other companies and compete with them. The India Retail Industry is gradually inching its way towards becoming the next boom industry. The total concept and idea of shopping has undergone an attention drawing change in terms of format and consumer buying behavior, ushering in a revolution in shopping in India. Modern retailing has entered into the Retail market in India as is observed in the form of bustling shopping centers,...
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...Economic Impact of globalization in IndiaMultilateral agreements in trade, taking on such new agendas as environmental and social conditions. New multilateral agreements for services ,Intellectual properties, communications, and more binding on national governments than any previous agreements. Market economic policies spreading around the world, with greater privatization and liberalization than in earlier decades. Growing global markets in services. People can now execute trade services globally -- from medical advice to software writing to data processing , that could never really be traded before. Open Market policy -advantages Growing Indian Economy GDP – USD 1.36 trillion GDP growth rate – 9% Services contribution – 60-65% Balance of Trade – Negative balance should increase with surging imports versus exports Investment goal – USD 370 billion GDP – USD 1.16 trillion GDP growth rate – 9.5% Services contribution – 60% Balance of Trade – Negative balance should increase with surging imports versus exports Investment goal – USD 305 billion GDP – USD 590 billion GDP growth rate – 9% Services contribution – 54% Balance of Trade – USD (-)46.2 billion Investment goal – USD 250 billion 2010 2008 2006 105 105 135 145 167 103 125 204 231 287 682 191 237 398 453 0 200 400 600 800 1.000 1.200 1999-00 2002-03 2005-06 2006-07 2010* USD Billion Agriculture Industry Services Growing GDP Source: India...
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