...make his way through the ranks all the way up to a manager position. The OCC, which he works for is one of the largest and most successful convention centers in the nation. The OCC is the second biggest convention center behind Chicago in the United States. The location of central Florida and these huge buildings help OCC be in high demand for events. The Sears Tower would be able to fit lying down inside of the west building. The North/South building is smaller and shaped more like a box but still is large enough to host several events at the same time. Orlando is considered a first tier city. A first tier city is a city that is able to accommodate 30,000 people or more for an event. Other examples of first tier cities are Chicago, Las Vegas, New Orleans, and Atlanta. The OCC is also a nonprofit business. It infuses the local economy with new money and expanding business. According to Dean they have only made a profit on two events the entire time he has worked there. The energy bill alone for a year is nine million dollars, with some of the high traffic months costing one million. Dean went through how he started out as a security guard to the position he is at currently. One of the things he stressed is you will mess up but make sure to learn from your mistakes. He also walked us through many of the business plans he has tried and went over the business idea as a whole. He was a part of building the UCF Student Union. The two major reasons clients and customers come together...
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...* Problem statement The problem for Las Vegas is they are losing revenue because of the September 11, 2001 terrorist attack. People also see Vegas as Sin City and a place where people go to gamble. Vegas do not have a good image to a lot of people. Even though they are trying to turn it around and create a place for families they will never lose that Sin City label. * Company Analysis Las Vegas Convention and Visitors Authority (LVCVA) fielded several national ad campaigns. Tourism is Las Vegas’s biggest industry, and LVCVA is charged with maintaining the city’s brand image and keeping visitors coming to one of the world’s most famous cities. As the 1900s rolled around, many Las Vegas officials felt that the town needed to broaden its target audience. So they set out to appeal to families. Some of the biggest casinos on the Las Vegas strip built roller coasters and other thrill rides, world-class water parks, and family-friendly shows like Treasure Island’s live-action swashbuckler spectacle, visible to everyone passing by on the street. The terrorist attacks of September 11, 2001, dealt Las Vegas tourism one of its worst blows ever. Declining tourism led to 15 000 lost jobs. The LVCVA engineered an image of Las Vegas as a luxury destination oozing with excess and indulgence. The theme parks were replaced by five-star resorts, high-rise condos, expansive shopping mall filled with the world’s top luxury brands, and restaurants bearing names of world-renowned chefs...
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...Title: Wynn Resort Executive Summary Wynn resorts, Ltd. is a premium destination world-class casinos and resorts owned and managed by Steve Wynn. It also owns and operates the Wynn Las Vegas, a casino resort that is located at 3131 Las Vegas Blvd. South, The Strip, Las Vegas, Nevada and a casino resort located in the Macau special administrative region of the People’s Republic of China. Problem Identified 1. The expansion in China and Macau has the right to take control of the Wynn resort in the year 2017 which would be devastating to the company and would drastically reduce the company profit and Wynn Resort should be able to make a good strategy in which it’s not. 2. Maintaining the competitive advantage of Wynn Resort over it’s competitors despite the increasing number of international and domestic competitors. Alternative Courses of Action 1. Focusing on high end customers is not just the main goal of the company but also should cater to people that belong to the middle class or middle market gamblers 2. Excellent customer service should be observed since it would be able to make the company boost their reputation and consistency in terms of customer satisfaction. 3. It would be better to lower their cost or price in order the middle class customers to gamble more often in their casino. 4. There should be a unique offering of amenities and facilities in the casino and hotel which would give them a stand out compared to other...
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...Environment…………………………………………………………………………….4 Assessment of External Environment Porter’s Five Forces Assessment of Strategic Groups Key Competitors Internal Environment……………………………………………………………………………..7 Value-Chain Analysis SWOT Analysis Financial Statement Analysis Analysis of Financial Data Key Resources and Capabilities Internal Efficiency and Cost Savings Industry Analysis Analysis of Marketing Position………………………………………………………………..18 Company & Industry Growth Marketing Strategies Analysis of Management Stock Performance International Strategies Strategic Position…………………………………………………………………………………21 Current Core Competencies Competitive Advantages Performance Indicators Recommendations and Discussion………………………………………………………………23 Long-Term Options SBU Level Recommendations Short-Term Options Corporate Social Responsibility Environment and Sustainability Introduction Las Vegas Sands Corporation (LVS) is a multinational casino and resort company that began in 1989 when Sheldon Adelson purchased the Sands Hotel in Las Vegas, Nevada. Since 1990, LVS has grown into a luxury hotel, entertainment, and gambling corporation with locations in the United States in China. Among their most well-known American properties are The Venetian and Palazzo, both of which are in Las Vegas, and they also boast ownership of the Four Seasons Hotel, Sands Cotai Central, and The Venetian Macao in the Cotai Strip in Macao, China. Additionally, they operate the Marina Bay Sands in Marina Bay...
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...renovation of Bellagio Mirage becomes part of MGM ($6.4 million) April 2005 Wynn Las Vegas resorts open. September 2006 doors open Wynn Macau. December 2007 2nd phase complete Wynn Macau. 2009 expected completion of encore Las Vegas. Internal Strengths and Weakness Strengths Brand Name recognition (Wynn 30 years experience in Vegas). Management team highly experienced and very successful in tourism. U.S. population living longer (retirees are more incline to spend money traveling, leisure activities and gambling). Strategic development of its product. Continuous promotion of brand part of company strategy. Direct marketing to high end customer * B. Weaknesses. 1. Too reliant on CEO Steve Wynn (many lines of credit as direct reflect of Wynn maintain CEO position). 2. Increase in terrorist activity lead to tourism worldwide decrease. 3. Rising gas prices has lead to direct increase in airfares which consequently leads to decrease in travel and tourism. 4. Many competing properties in both Las Vegas and Asia. 5. Sole marketing executive in strategic global location not sufficient to conduct through market research and adjust product according. Nature of external environments Risk of Entry by potential competitors * 1. Potential competitors are very high due to the increase in competing properties. 2. Brand Loyalty is high due to Wynn’s reputation in the Vegas area and both the gambling and tourism industries. 3. Government regulation...
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...Table of Contents: Introduction….………………………………………………………………………………..p. 3 Five Forces Model in Hospitality Industry…………………………………………………..p. 4 Top three companies in Hospitality Industry (Hotels)………..…………………………….p. 5 Marriott International, Inc. Comparative Strategy, Value Chains..……………………....p. 7 Differentiation Strategy of Marriott International, Inc……………………….…………...p. 7 Cost Leadership Strategy of Marriott International, Inc…………………………………..p. 8 Value Chains of Marriott International, Inc………………………………………………p. 8 Primary Activities…………………...……………………………………………….p. 8 Supporting Activities………………………………………………………………...p. 9 Business processes………………………………………………………………….p. 10 Conclusion………………………………………………………………………………….…p. 11 References……………………………………..………………………………………………p.11 “The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency”. (Bill Gates) Introduction. In the today’s world of competitive markets, information technology has a huge impact on the success of the companies. “The role of IT is constantly evolving and has changed significantly from the days when the IT organization was often referred to as “data processing.” Today, in many industries, IT enables some businesses to differentiate themselves from their competitors. Those companies...
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...COVER PAGE EXECUTIVE SUMMARY TABLE OF FIGURES TABLE OF CONTENT 1. INTRODUCTION (250) 2.1 History of the resort 2.2 Vision-Mission-Value-Culture 2. SITUATIONAL ANALYSIS 3.3 Stakeholder matrix analysis 3.4 TOWS matrix 3. ISSUES (400) 4.5 Micro issues 4.6 Macro issues 4. SUSTAINABLE PRACTICES (600) 5. IMPACTS (600) 6.7 On the organization (8 JA, 1 Framework) 6.8 On the guest experience (8 JA, 1 Framework) 6. CHALLENGES(400) 7. RECOMMENDATIONS- STRATEGIC PLANNING- Grant Chart(200-250) 8. CONCLUSION (250) APPENDICES 1. INTRODUCTION 1.1 Overview of MGM Resorts International 1986 2000 2010 1986 2000 2010 MGM was incorporated as an company MGM was incorporated as an company MGM Grand and Mirages Resorts was merged into MGM Mirage MGM Grand and Mirages Resorts was merged into MGM Mirage MGM Mirage changed into MGM Resorts International MGM Mirage changed into MGM Resorts International Figure 1. Timeline of MGM Resorts International (Bolton 2014) MGM Resort International (MGM), which is based in Nevada, USA, is one of the global leading companies in hospitality and entertainment industry. (Bolton 2014). It owns and operates 13 properties across the world, some of which are MGM Grand, Bellagio, Mandalay Bay, Mirage and holds 50% investments in four other properties including CityCenter. Besides, MGM has 51% interest in MGM China Holdings Limited owning...
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...ENGL 220 Regret The night has shut in, the man gets back from work with a lot of boxes, it seems really heavy, but we don’t know what he has brought back, he is depressed, suffering and too stressed out to talk with his wife about his job, yes, he got fired. It was a really long night because he couldn’t sleep and he couldn’t talk with his wife friendly because they have been fighting for past weeks. The next day he decided to go away and do something that can make him happy, he took his big dog and all the money he had saved in the past from bank and stock market. Then he set off to go to Las Vegas for gambling. He did fill up the gas; pack some clothes and enough food to his adventure. He is really exciting to go there, because he wants to be happy, and get away from his wife and terrible situation. Seems he got a lot of fun in Vegas, because he always win, and also meet so many friends there, one of his friend give him advice, but one bad decision made him loss all the money, at that time he regret and think about his friend had told him and also his dog and wife. He stress out again, because he is not only unemployment, and also no money, he check out the hotel and took the dog with him head back to home, he can not wait to home tell his wife he is wrong, and planning his future job with her. Whereupon, he starts the car with his dog back to home, he was driving and driving, the gas run out really fast, finally stopped on the half way. He has no idea where he at, he is hungry...
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...Dear Ken Higgins, I work for Avery Dennison’s Graphics Division and we attended the International Sign Association Expo trade show in Las Vegas on the dates January 20-22, 2012. During our time at the trade show, we ran into a few issues. Here is a list of the issues we encountered: 1. The phone line to be used for credit card transactions was installed in wrong part of booth, requiring a 2-hour delay of the remaining set up on Jan. 19 (the day before the show began). This was an obvious setback for our booth. We could not really begin our show until the phone was setup. 2. The electricity failed twice on the first day of the show (Jan. 20) due to a faulty electrical junction box, shutting down the attendee lead retrieval device and interrupting a speaker doing a Power Point presentation of Avery Dennison’s products. Our entire presentation was stalled twice because when the power goes out, it forces us to reboot everything. This causes an even greater time delay to have everything up and running again. 3. The catering service arrived late for a VIP event in the booth on the second day of the show (Jan. 21) causing a 15-minute delay to the event. This was a major inconvenience since it was our VIP event and we wanted to everything running perfectly. The delay in the catering service made our VIP event seem unprofessional. Based on the events that happened, I was hoping to receive part of our transaction costs back for these costs and inconveniences. The total costs of the...
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...'Twerk' is now in the dictionary, thanks to Miley Cyrus By Elisabeth Donnelly August 28, 2013, 7:56 a.m. Thanks to Miley Cyrus, the word "twerk" has been everywhere this week. And now it's going in the dictionary. Cyrus' gyrations during her performance at Sunday's MTV Video Music Awards caused a stir and put the word "twerk" on everyone's lips — and in the Oxford Dictionaries Online. Dictionary officials call them "buzzworthy words added to Oxford Dictionaries Online" — "twerk" joins "bitcoin," "selfie," and "girl crush." They'll all now found in the Oxford Dictionaries Online, which is tasked with staying up to date with modern words. The Oxford Dictionaries Online is one of the largest in the world and adds about 1,000 new entries to its online version every year. Oxford Dictionaries' spokeswoman Katherine Connor Martin told the Associated Press that "twerking" dates back 20 years, and "the most likely theory is that it is an alteration of work ... with dancers being encouraged to 'work it.' The 't' could be a result of blending with another word such as twist or twitch." Its sibling publication, the authoritative Oxford English Dictionary, won't be updated with these words anytime soon, unless "twerk, verb" proves to have staying power. Or as the Oxford Dictionaries Online's usage example puts it: "twerk it girl, work it girl." Taking her daughters to remote Australia to sleep on the ground Australia's Northern Territory is just the place to get...
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...CURRICULUM VITAE Ashley CHEW | |[pic] | |Mailing Address HTMi, Hotel and Tourism Management Institute | | |Marientalweg 3 | | |6174 Soerenberg, | | |SWITZERLAND | | |Date of Birth 3rd December 1992 | | |Marital Status Single | | |Nationality Malaysian | | |Contact Details + 60126987796 (Malaysia) | | |ashleychews@hotmail.com | | |Skype :...
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...FocusOn China Hotel Market Outlook Issue 2 - 2011 Produced in Conjunction with the China National Tourism Hotel Association Contributors Lily Ng Executive Vice President Jones Lang LaSalle Hotels, China lily.ng@ap.jll.com +86 21 6133 5550 Hans Galland Senior Vice President Jones Lang LaSalle Hotels, China hans.galland@ap.jll.com +86 10 5922 1352 Shuo Qi Analyst Jones Lang LaSalle Hotels, China shuo.qi@ap.jll.com +86 10 5922 1353 Glossary: City abbreviations BJ - Beijing DG - Dongguan CC - Changchun GZ - Guangzhou CS - Changsha GL - Guilin CD - Chengdu HZ - Hangzhou CQ - Chongqing HB - Harbin DL - Dalian HF - Hefei ADR OCC RevPAR GDP FDI CBD REITS FEIMCs UNWTO CIRC CSRC CBRC Jones Lang LaSalle Hotels Jones Lang LaSalle Hotels, the first and leading global hotel investment services firm, is uniquely positioned to provide the depth and breadth of advice required by hotel investor and operator clients, through a robust and integrated local network. In 2010, Jones Lang LaSalle Hotels provided sale, purchase and financing advice on $4.1 billion worth of transactions globally. In addition, advisory and valuation services were provided on over 1,000 assignments. The global team comprises over 225 hotel specialists, operating from 39 offices in 20 countries. The firm's advice is supported by a dedicated global research team, which produced 70 publications in 2010 in addition to client research. Jones Lang LaSalle Hotels' services span the hospitality spectrum; from luxury single...
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...Acknowledgement As a student of Mandalay MBA program, I would like to thank all those who have been contributing the existence and success of the program. The first ones I have to give my special respect and thanks are Professor DawKyiKyiSwe, the program director and my teachers from Economic Universities who come and teach us even in their weekends. After that, I would like to thank Mr. Richard Mayhaw, General Manager of Mandalay Hill Resort, for allowing me to complete my MBA internship program. Also, I have to pay my special thanks to U Bo, Human Resource Manager, for reporting my application for internship to GM and scheduling for my internship. Finally, I have to thank managers form Front Office, Food and Beverage, House Keeping and Sale departments, as they allowed me to learn and observe how they are performing hospitality management and how to run an international hotel in a perfect situation. Company History Mandalay Hill Resort Hotel forms part of the operations of LP Holding Co.,Ltd in Myanmar. The hotel was opened on 26th November 1995. During early years of the hotel, the operation was under the control of Accor Hotel Management. After 2000, the owner, himself has managed the hotel with the assistance of Australian general manager. The hotel lies at the foot of Mandalay Hill and facing the Royal Palace and beautiful moat. It is a 10 storied RC building constructed in a spacious compound. As it is surrounded by many Buddhist monasteries, the environment...
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...Raiders in Vegas The Oakland Raiders owner Mark Davis is exploring the option of moving the team to Las Vegas and has been meeting up with the Las Vegas Sands Chairman Sheldon Adelson to see if would support a stadium in town. Multiple representatives of the Raiders were in Las Vegas on Friday to check out potential stadium sites. Howard Stutz of the Las Vegas Review-Journal said that Vegas could support a $1 Billion stadium that the University of Nevada Las Vegas had bought. “Correspondingly, the Sands leadership team let us know that officials from the Oakland Raiders are scheduled to travel to Las Vegas and tour locations around the valley for a potential new home, and they have asked for us to meet them at our 42-acre site on Friday morning to answer questions about that site.” (Jessup) The Raiders do not have a lease for a home stadium for the 2016 season. Many people expect them to stay in Oakland for at least another year. They could also join the Rams in Inglewood if the Chargers decline. Mike Florio, of Pro Football Talk implied that it is probably more of a bargaining tool in an effort to convince Oakland to finance a new stadium. Raiders are still discussing plans to have a short term lease with the O.co Coliseum for the 2016 season, yet an agreement has not been reached. University of Nevada Las Vegas has been helping the Raiders find a site in Vegas on land that is owned by the University. Also, if the Chargers make the move to Los Angeles, the Raiders...
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...Dangling and Misplaced Modifiers Assignment 1. When collecting information for the new equipment, my best resource was the web. 2. To win the lottery, you must purchase a ticket. 3. When you stroll along the Las Vegas strip one of the exciting hotels you will see is the fabulous Mandalay Bay. 4. Angered by slow computer service, hundreds of unhappy users called in to complain. 5. After regaining consciousness, the accident victim was helped out of the car by passersby. 6. Walking up the driveway, the homeowners immediately saw the cars that were parked in the garage. 7. You should set out vegetable plants after the soil warms in the spring, to be most fruitful. 8. Firefighters miraculously saved a man, after surviving four days in extremely hot weather. 9. The man removed the skunk from under his house after smelling something terrible. 10. He died at the age of 92 in the hospital where he was born. 11. She carried the puppy that was only two weeks old in her truck. 12. Please have your family take the time to look over the brochure that is in enclosed. 13. To enter the super lottery sweepstakes, you must purchase a ticket by midnight. 14. Looking at the bottom line, the supervisor could make no sense of the budget proposal. 15. The policeman rescued a cat that had a broken back from the car. 16. Although the children’s presentation was nearly completed, we left in the middle of it. 17. Peaches were served with...
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