...Q1. Using at least two different tools, analyze the data and present your conclusions. Using the Pareto Chart, the number of times all items were graded with the lowest rating “F” was plotted. Based on this chart and on the 80-20 principle, the top 3 items namely Speed of service, Print Program, and Seating were causing the rest of the complaints on the rest of the items. Cumulative Frequency Speed of Service Printed Program Seating Entertainment Traffic Pricing Parking Prices Season Ticket Plans Selection of Foods Subtotal 0 182 182 100% 0 182 100% 76 30 25 19 15 10 5 2 Frequency 76 106 131 150 165 175 180 182 Percentage 42% 58% 72% 82% 91% 96% 99% 100% Q2. How could the survey have been more useful? Since the survey was supposed to address complains, it could have been more useful if the tools was designed to determine “failure” instead of grading items on a scale. Out of the 10 items, the management could focus on identified aspect with a failed rating and the surge of overwhelming data would be avoided. Q3. What is the next step? Following the Pareto principle, management should address the complaints on Speed of service, Printed Program, and Seating as they are causing 80% of the complaints. Reaction: A qualitative data collected backed up with quantitative tools is an effective way of addressing issues that affect quality. In order to avoid being overwhelmed, it is important to establish the goals first before setting out to gather data. There are three things...
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...Organizational Design Paper Deanna Bergman HCS /514 January 12, 2014 Louis Kastner Organizational Design: Assisted Living Facility Organizational design is an important aspect for any organization to be successful at fulfilling their goals and obtaining achievements. This paper will discuss a decision that an organization had to make, and how the Pareto Principle approach theory pertained to this decision. Pinecrest of Lake Geneva is a 12 bed facility that provides assisted living to residents in a home based setting. As a state licensed Community Based Residential Facility (CBRF), the organizations goal is to provide care and services to clients who are too independent for a nursing home, but can no longer care for themselves or are at risk for safety reasons. The facility is run based on a number of internal and external factors that need to be taken into consideration before making a decision that will change the way that the organization provides services or care, as well as the impact that the decision will have on the residents. Some of the internal factors include the number of residents, cost of operations, and the number of staff employed and/ or on shift. External factors include residents family or guardian, resources, transportation, and social requirements. The decision that is up for discussion pertains to whether the organization should start providing transportation for the residents. Transportation...
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...The Pareto principle, also known as the 80/20 rule, is a theory maintaining that 80 percent of the output from a given situation or system is determined by 20 percent of the input (Bunkley, Nick. 2008) In Pareto's case, he found that roughly 20 percent of the people in his country dominated with 80 percent of the wealth. The principle doesn’t stipulate that all situations will demonstrate that precise ratio – it refers to a typical distribution. More generally, the principle can be interpreted to say that a minority of inputs results in the majority of outputs. Here are a few examples of the Pareto principle in action (Richard Koch): • 20 percent of employees produce 80 percent of a company’s results. • 20 percent of a given employee’s time yields 80 percent of their output. • 20 percent of a company’s investments produce 80 percent of its investment profits Pareto's Principle should serve as a reminder to us to stay focused on investing 80 percent of our time and energy on the 20 percent of work that’s really important. It’s not just important to “work hard” and “work smart”, but also to work smart on the right things. In this point I think it is also can link to the knowledge retention. In an organization, much of vital knowledge can be held by single people. A single subject matter expert may hold vital operational knowledge in his or her head, representing a “single point of failure” for the organization. (In here, we can say this is the 20% of employees produce...
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...s t r a t e g y November 2008 Using ‘power curves’ to assess industry dynamics A new way of looking at industry structures reveals startling patterns of inequality among even the largest companies. Michele Zanini Major crises and downturns often produce shakeouts that redefine industry structures. However, these crises do not fundamentally change an underlying structural trend: the increasing inequality in the size and performance of large companies. Indeed, a financial crisis—for example, the one that erupted in 2008—is likely to accelerate this intriguing long-term tendency. The past decade has seen the rise of many “mega-institutions”—companies of unprecedented scale and scope—that have steadily pulled away from their smaller competitors.1 What has received less attention is the striking degree of inequality in the size and performance of even the mega-institutions themselves. Plotting the distribution of net income among the global top 150 corporations in 2005, for example, doesn’t yield a common bell curve, which would imply a relatively even spread of values around a mean. The result instead is a “power curve,” which, unlike normal distributions, implies that most companies are below average. Such a curve is characterized by a short “head,” comprising a small set of companies with extremely large incomes, and drops off quickly to a long “tail” of companies with a significantly smaller incomes. This pattern, similar to those illustrating the distribution...
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...Pareto Analysis: When Quality-Control Demands Decisions Nathan Logan November 18, 2002 Operations Management 345 What is Pareto Analysis? Since quality is an important factor in the successfulness and longevity of any business (especially where repeat consumption is part of the business model), it would be beneficial to the business to have tools by which quality could be measured. Many of these tools already exist and are called “quality-control” tools. Pareto Analysis, which will be discussed in this paper, is one such tool. It can be described as the 80/20 rule applied to quality-control. The 80/20 rule was originally formalized by Vilifredo Pareto, after studying the distribution of wealth. He noticed that about 80% of wealth was held by about 20% of the population. Several years later, Joseph Juran applied the principle to quality-control, and Pareto Analysis was born. Pareto Analysis essentially states that 80% of quality problems in the end product or service are caused by 20% of the problems in the production or service processes. In practice, then, it is beneficial to separate “the vital few” problems from “the trivial many,” and thereby identify the individual problems that can be fixed and most drastically benefit the end product or service. Once these problems are identified, the 20% that are causing 80% of the problems can be addressed and remedied, thus efficiently obtaining quality. Practical Pareto: How to Use It In conducting a Pareto...
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...this is when the investigation begins. The arresting agent will place a call to the pretrial service office with information about the defendant, and the circumstances surrounding the arrest (Pretrial Services, n. d.). Officers must interview defendant(s); this is done to determine the defendant’s source of support, activities, living situation, and employment (Pretrial Services, n. d.). Prior to the interview a criminal history check will be performed, the officer may need to speak to the Assistant U.S. Attorney about the charges and the Government’s position for a decision to be made in deciding to release or detain the defendant. The interview must take place in the U.S. Marshal’s holding cell, local jail, pretrial services office, or law enforcement agency’s office (Pretrial Services, n. d.). Officers speak to defendants in private and must remain objective during the interaction. The officer explains that information will be used to determine defendant’s release or whether or not he/she will be detained. Pretrial Service Officers must never discuss alleged offense, guilt, or innocence and does not provide legal advice or recommend an attorney (Journalists Guide, 2011). Pretrial Service Officers must verify information received from the defendant(s) because any information the officer receives could confirm what he/she has said, contradict it, or provide something more (Pretrial Service, n. d.). A jury is selected through preemptory challenges or strikes. If it is a...
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...STAT 626.8457 I. “POLICY It is the policy of the __________________________________________________ (law enforcement agency) to investigate circumstances that suggest an officer has engaged in unbecoming conduct, and impose disciplinary action when appropriate. II. PROCEDURE This policy applies to all officers of this agency engaged in official duties whether within or outside of the territorial jurisdiction of this agency. Unless otherwise noted this policy also applies to off duty conduct. Conduct not mentioned under a specific rule but that violates a general principle is prohibited. A. PRINCIPLE ONE Peace officers shall conduct themselves, whether on or off duty, in accordance with the Constitution of the United States, the Minnesota Constitution, and all applicable laws, ordinances and rules enacted or established pursuant to legal authority. 1. Rationale: Peace officers conduct their duties pursuant to a grant of limited authority from the community. Therefore, officers must understand the laws defining the scope of their enforcement powers. Peace officers may only act in accordance with the powers granted to them. 2. Rules a) Peace officers shall not knowingly exceed their authority in the enforcement of the law. b) Peace officers shall not knowingly disobey the law or rules of criminal procedure in such areas as interrogation, arrest, detention, searches, seizures, use of informants...
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...the District Attorney with any information about the defendant, and the reasoning surrounding the defendant’s arrest. * Police Officers will then conduct interviews with the defendants and any witnesses * Interviews are conducted to determine what the defendant does on a daily basis and where the defendant calls home. * Before officers’ conduct their interview they may conduct a criminal history check which may be used against the defendant. The Officer will then speak to the District Attorney’s office about the charges and to see what their decision will be regarding a release or detaining the defendant. * When interviewing the defendant the interview will take place at U.S. Marshal’s holding cell, local jail, or law enforcement agency’s office. * When officers speak to defendants it is usually done in private and the officers must remain objective during the interview. * The Officer will explain to the defendant what information will be used to determine his or hers release or whether or not he/she will be detained. * Officers will never talk about the alleged offense, guilt or innocence and will not provide legal advice or recommend an attorney. They will stay impartial through the whole process. * Verifying all Information received from the Defendant(s) * Any information that the officer receives could confirm or contradict what defendant has to say or it may provide more insight to the case....
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...by a BART PD rookie officer. Before, he fatally shot Oscar, the officer shouted "I'm going to tase him." The incident was captured on a video by one of the bystanders and later found out Oscar was unarmed. What went wrong here? Purpose: After I am done with this demonstration speech, all of you will have a better understanding in the use of force options used by the law enforcement communities. Central Idea: It is important for citizens to have a strong understanding in the law enforcement's use of force options. Without understanding the their use of force policy, it is difficult to assess whether it was violated or not. Body: I. Concept of Use of Force: A. The first step in use of force options is to understand the basic concept. It is important to note that in order to effect an arrest, only objectively reasonable amount of force is authorized to use. And the arrestee is required by law to submit to the arrest attempt by law enforcement agents. The question of any possible violations of civil rights should come later and comply with the law enforcement agents' commands The escalation of use of force does not mean it will exhaust each steps before going to the last step II. The common Use of Force policy: A. Command Presence 1. Standing around in uniform, shield/star badges, guns alone will solve or prevent many potential problems B. Verbal commands 1. Telling people to move...
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...CRIMES AGAINST THE FUNDAMENTAL LAWS OF THE STATE R.A. 9372. AN ACT TO SECURE THE STATE AND PROTECT OUR PEOPLE FROM TERRORISM (THE HUMAN SECURITY ACT OF 2007) 1. It created the crime known as terrorism and declared it to be “a crime against the Filipino people, against humanity, and against the law of nations”. II. Defines the crime of terrorism to be the commission of “any of the crimes of: A. Under the Revised Penal Code. i. Piracy in general and Mutiny in the High Seas or in the Philippine Waters ii. Rebellion iii. Coup d’état iv. Murder v. Kidnapping and Serious Illegal Detention B. Under Special Laws i. Arson under P.D. 1613 ii. Violation of R.A. 6969 (Toxic Substance ad Nuclear Waste Control) iii. R.A. 5207 ( Atomic Energy Regulatory and Liability Act of 1968) iv. Hijacking v. Piracy in Phil. Waters and Highway Robbery vi. P.D. 1866 ( Possession and Manufacture of Firearms/explosives) thereby sowing and creating a condition of widespread and extraordinary fear and panic among the populace, in order to coerce the government to give in to an unlawful demand” III. Requirements for Terrorism A. The accused (maybe a single individual or a group) must commit any of the enumerated crimes B. There results a condition of widespread and extraordinary fear and panic among the populace i. The extent and degree of fear and panic, including the number of people affected in order to meet the term “populace”, are questions of facts...
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...Missouri State Representative Randy Dunn has proposed House Bill 1940 which is intended to modify the current state statute commonly referred to as the Castle Doctrine, specifically 563.031, RSMo. The proposed bill was analyzed in conjunction with the proposition set to be voted upon by the house and senate later this year. One significant change to the Castle Doctrine imposes a duty to withdraw or retreat from the location where the doctrine is invoked. The other major change includes opening up civil liability to anyone who invokes this doctrine. While the bill expands on a fairly ambiguous concept, it runs the risk of subjecting common citizens to scrutiny of the law typically reserved for law enforcement professionals. Missouri Representative Randy Dunn has sponsored a proposed change (HB 1940) to the current Castle Doctrine as represented in part by 563.031, RSMo (2007). The Castle Doctrine as it currently stands allow Missouri residents the ability to defend themselves in their dwelling, residence or vehicle with force up to and including the use of lethal force. This use of force is based upon self-defense against a person imposing or threatening to impose physical force or violence against the resident. Residents protected by this doctrine have rights under this provision against civil and criminal scrutiny. House Bill 1940 proposes clarification to what constitutes a last resort for residents placed in a situation of potentially invoking the Castle Doctrine...
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...Concordia UNIVERSITY chicago Student: | Jill Stovercrf_stoverjr@cuchicago.edu18580 Cunningham Arbela Rd Richwood, Ohio 43344 | Day Telephone: | (740) 361-4361 | Evening Telephone: | (740) 361-4361 | | | Assignment Title: | Assignment #5 | Date of Submission: | 8/24/14 | Assignment Due Date: | 8/24/14 | | | Course: | EDL 6231: School Law | | | Semester/Term: | Summer | Course Instructor: | Dr. A. Donald Hendricks | | | Certification of Authorship: I certify that I am the author of this paper and that any assistance I received in its preparation is fully acknowledged and disclosed in the paper. I also have cited any sources from which I used data, ideas, or words, either quoted directly or paraphrased. I certify that this paper was prepared by me specifically for the purpose of this assignment, as directed. Student’s Signature: Jill Stover Module #5 Student Searches EDL 6231: School Law The topic chosen for this project is student searches in schools. As the dean of students this past spring, this topic came up multiple times because of suspicions or reports from parents and students of drug use. We arranged for the K-9 unit at our school two different times this past spring. One time was for a search of bags that belonged to students who were packed and ready to go on an overnight trip with our Vo-ag student group. There were rumors and suspicions that drugs were coming with the students in their bags, so to make sure it did not...
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...more than five hundred dollars in goods. Or how about a good old fashioned shoot out? If you were thinking that I was referring to a small western town back in the late eighteen hundreds, you'd be wrong. The wild, wild west has made a comeback to modern America. That era, synonymous with lawlessness and vigilante justice is being revived in essence by the introduction of legislation called "Stand Your Ground". Currently, there is a debate raging in our country over the rights of gun owners in regards to gun control and startling increases in justifiable homicides all over the United States. Recently, there was an incident that sparked a huge backlash against the National Rifle Association (NRA) and their support of a law called "Stand Your Ground". The law states that "... a person is justified in the use of deadly force and does not have a duty to retreat if: (1) He or she reasonably believes that such force is necessary to prevent imminent death or great bodily harm to himself or herself or another or to prevent the imminent commission of a forcible felony...". (FL Statute, 776, 2011) The incident involved an armed self appointed Caucasian neighborhood watchman named George Zimmerman and an unarmed seventeen year old African American male, named Trayvon Martin. The situation began as the watchman patrolled the neighborhood and spotted the young man as he was returning home from the store, carrying a bottle of iced tea and a bag of...
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...Bare Bones Revision Guide AQA A2 Business Studies Unit 4 The Business Environment & Managing Change y y lic po ar e h th ow gr ar et on m y ion lic o yp t ec ot tive pr pec t s st n o em ti un xa idy ta ubs s c e l se w s po ket ies ar eg e m at g str ad y c s tr gin te er ra oli ver ersment n of emorpo m l p o rg ploy xatio ts ke e cl er ers n m lder p yme u ns keho plo a co n io t fla in g lin r e ng hao a ke c eed c a m fis t objectives t fr d men aims an ic environnment m econo enviro ment social nviron ange h legal e e em un ta of c causes ship leader g and proc hange g for c ess entin implem ing change s manag decision plannin rship exch st rates intere tives objecg markets in g emerg tion inflaange rates cto phic fa nemp subsid taxa hea u n envirot l M e ade s on na a n gi ra demog al dec politic ow ons er su n c C change i nfl subunemployateion men si m nt t re gula dy tio p an h envir social u lea ence ns d s fisc ersh al p i olic p y ge leade e cultur nt onme leg al inte stra rnal c teg au infl ic decisio ses enviro n missio tec al envir ecisio nt ra hno onm ns logi ent po cal or c strategi es influenc ent nm han...
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...-The scientific study of behavior and mental processes. -Psychologists look at how the brain functions and what is the result on peoples personalities, behaviors, and attitudes. <Introduction to Sociology> * What is sociology? - The social science discipline that looks at the development and structure of human society (institutions) and how it works - Sociology is the study of social life, social change, and the social causes and consequences of human behavior * Sociology subjects matter - Sociologists investigate the structure of groups, organizations, and societies, and how people interact within these contexts * Hierarchy - Hierarchy is the ranking system used in any particular environment based on authority or power - Each position or role requires a certain type of expertise which is valued by society - In order to distinguish between these roles people are expected to dress and act in a certain way - On any given day we can play many different roles in society – eg. A parent can drive their kids to school and then go to work and teach their students * The roles we play - We all play certain roles in our society - Social Scientists refer to this as status -The term used to describe our position or role within an institution -Sunway international school is an example of an institution -There are many positions/roles at Sunway: - Teachers, guidance counselor, administrative staff, student, parent * School of Thought in Sociology...
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