...The Effects of Servant Leadership within an Organization Ariel Davis Dallas Baptist University MANA 6314 Organizational Change and Development The Origin of Servant Leadership The philosophy of servant leadership is attributed to the writings of Robert K. Greenleaf and based on his faith and experiences working at one of the world’s largest telephone companies. (Greenleaf, 1977; Spears, 1995). Greenleaf speculated that one individual could simultaneously be both a leader and a servant. Though the foundation of the concept is associated to Greenleaf, he states Jesus Christ amongst other biblical front runners are the greatest leaders who served others. (Greenleaf, 1977). Servant leadership gained popularity after the writings of Greenleaf in 1970. Since the original 1970 essay by Greenleaf, additional research articles, books, and lectures have been written on the topic of servant Leadership. In the article, Work, Spirituality, the Moral Point of View Kenneth E. Goodpaster describes the concept of Servant Leadership as a buzz phrase that has taken corporate America by storm, In an environment racked with stress, insecurity, tough decisions and 60-hour weeks, you might expect a resurgence of a management model, based on Machiavelli's Prince, Leonia Helmsley or some other Theory-X icon. Instead, there's a stirring in the opposite direction: A flood of management books, articles and musings that propose the idea of leading from a service perspective; managing...
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...very important to the national and work economy. The small businesses employ almost half of the workforce within the United States of America. The small business has been a force of stability for the United States economy. Small business owners tend to be innovative and come up with unique ideas that make profits. The author of this paper will examine a small business within California called Extremely Clean Inc. Extremely Clean Inc. Extremely Clean Inc. is a commercial and residential cleaning service that was incorporated in 2008. The organization focuses on commercial and residential structures, which provides the organization with a wide array of clients from virtually all industries and living conditions. The organization does walkthroughs for each potential client; the organization will make a quote, negotiate a price, and create a contact. The organization provides a variety of services to include: auto detailing, carpet cleaning, upholstery cleaning, window cleaning, air duct cleaning, and water restoration. The organization employs a talented staff of cleaning professional experts in various cleaning disciplines. The organizational structure of Extremely Clean Inc. is a hierarchy and the chain of command within the organization is clearly defined. Each employee’s job description is mission specific and allows the employee to understand where they fit within the organizational structure. Each employee has a supervisor that reports to the regional manager who in turn...
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...successful organization is defined by a strong leader. Regardless of the type, size, or financial performance, the foundation of the organization still lies in the hands of a leader. The success or failure of an organization is often linked to the leadership style and ability of the leader. There is no “one size fits all” leadership style and it is essential that each leader develop his or her own style to successfully lead the organization. There has also been a link found between the personality of an individual and their leadership capabilities as it relates to the overall leadership style of the formal or informal leader. “Leadership style is the manner and approach of providing direction, implementing plans, and motivating people.” (Clark, 2013) In order to provide direction and implement plans, the four decision making styles that have been identified are autocratic, consultative, group, and delegated. These four styles have been derived from the Vroom and Yetton Model. Leaders of an organization are not limited to those individuals who hold a managerial or official title or those who are highest on the hierarchy of an organization. “While too often we can find powerful people who do not hold genuine positions of authority, we frequently find people who are in a position of authority, but are powerless to influence the behavior of others.” (Goncalves, 2013) Formal leaders are those who have been given or have earned their place at the top of the organization such as...
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...The Social Change Model and Servant Leadership Theory: Comparisons and Contrasts Introduction Leadership is essential for all successful organizations. However, the form of leadership that is practiced by various leaders is vital in determining how the activities of the organization are managed. There are many different forms of leadership practiced in differing environments. Servant leadership and social change models are some of the most common leadership theories used in pursuit of organizational success. This paper will describe in detail the servant leadership and social change models and contrast their methods of leadership. Also I will seek to explain how they could be applied in the leadership role of any given organization. Servant leadership Robert K. Greenleaf introduced the concept of Servant Leadership in his book “Servant Leadership: A Journey into the Nature of Legitimate Power and Greatness”. In the description of servant leadership, Greenleaf describes servant leadership as: a natural feeling where the leader feels that they should serve the people first (Greenleaf, 2002) . Greenleaf describes a servant leader as a leader who puts the needs of his or her people first before other personal needs associated with the role. A servant leader will strive to ensure that they prioritize other people’s needs first and ensure that their welfare is paramount. According to Greenleaf, The difference manifests itself in the care taken by the servant-first to make...
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...Leadership from Two Perspectives Timothy Scott University of Maryland University College AMBA 600 9045 MBA Fundamentals (2148) October 28, 2014 Professor Susan Malone Leadership from Two Perspectives This paper summarizes two types of leadership that each claim leaders must inherit to maximize their career, as well as remain a competitive asset within their organization. Mitch McCrimmon, the author of Thought Leadership: a radical departure from traditional, positional leadership suggest that leaders should remain cognizant of thought leadership in hopes of remaining competitive, as well as setting their organization apart from others. Equally important, he details the difference between ordinary leadership versus leadership coupled with thought leadership and why it's valuable to ascertain both. In efforts to explain his theory, he presents extensive illustrations that factor the positive end product of organizations when leaders or individuals within an organization utilize the concept of thought leadership. Daniel Goleman (1998), the author of The Emotional Intelligence stresses the importance of leaders being aware of their emotional intelligence and how it's directly related to the success of an organization and its mission. Moreover, he suggests that many leaders are so absorbed with their self perseverance, they’ve lost site of the human facet within the work place; this can sometimes foster hostility and acts of retribution from employees against...
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...three year period observing the organizational objectives and leadership practices of Ajax Corporation. I will describe the organization outlining its goals and objectives. I will describe three leadership practices of the primary leader of the organization along with how the current leadership has affected the organizational structure. Upon completion of describing the organizational objectives and leadership practices I will conduct a SWOT analysis showing the strengths and weaknesses as well as the opportunities and threats to the organization. In conclusion I will outline my evaluation of the primary leader of Ajax Corporation describing three strengths using a scholarly leadership theory as well as three weaknesses. With a final recommendation of three theory- based practices to maximize the future success of the primary leader and Ajax Corporation. Organization Description and Objectives Ajax Corporation is a medical device manufacturer with facilities located in forty eight countries with gross revenues of eight hundred million dollars. The organization I have experience with is located within the United States and is the largest manufacturing facility of a specific type medical device controlling sixty five percent of the market share for this type of device. This manufacturing facilities organizational structure is a plant manager with a leadership team in support. The leadership team is comprised of a Plant Manager, Engineering Manager, Manufacturing...
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...Leadership vs. Management Laura Rouse-DeVore The relationship between Leadership and Management is, perhaps, one of the most impactful and significant relationships that exists in organizations currently. The intersection and overlap of management and leadership, in addition to the polarity between the two are ideas that have been studied for many years. One certainty is that management and leadership go hand-in-hand. (What is the difference between Management and Leadership?, n.d.) (Cox and Miner, 2013) What is Management? Defining management as a term is an essential step to establishing how management and leadership relate to each other. Management involves the direction of a group of employees or individual towards the achievement of certain outcomes and specified performance indicators. Management is centered around results and the structures, processes, and principles employed for that group to meet those goals and achieve the desired results. Management utilizes formal hierarchial structure and positions of authority to establish power in the group. (Leadership vs. Management, n.d.) The Composition of Leadership Although the terms, “management” and “leadership”...
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...LEADERSHIP COMMUNICATION 1 Leadership Communication Skills BUS 600 – Management Communications with Technology Dr. Leigh Tonelli December 9, 2013 Leadership Communication While some people may assume leadership communication does not have to be led by an effective communicator. , It is essential to know that people that withhold leadership positions in organizations need to have strong effective communication skills that are successful within the organizations that suite their positions. Public health organizations such as health departments have leadership communicators who initially, address issues that reflect the present and future of the organization to other members and staff. This is a detailed duty that needs to ensure a person is a superior communicator (Barrett, 2006). Messages that are given from a leadership perspective reflect values of the organization such as vision, mission, and culture (Barrett, 2006). Leadership communicators also focus on consistency expressed through an organizations values in which they communicate frequently within the organization. People that withhold positions in leadership communication strengthen the values and culture within an organization based on organizational values and the mission of the organization (Barrett, 2006). Leadership without good communication is a setback in many organizations, which is why it’s desired for anyone in leadership communication to have certain traits and characteristics. This essay will depict...
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...Southwest Airlines: Leadership Matters Latrice Alston University of Phoenix COM 530: Communication for Accountants Tonya Boddie September 12, 2012 Southwest Airlines: Leadership Matters Leadership styles affect the way organizations function and interact with employees, consumers, and business partners. Leaders develop a style of communicating based many times on experience. Southwest Airlines, a leader in the airline industry has enjoyed unparalleled success due to its business plan and dynamic leadership. For Southwest Airlines, senior management places great emphasis on employees realizing satisfied employees are pivotal to the success the organization has and will continue to experience. Effective leaders are critical to advancing the vision and mission of the organization. Southwest Airlines continues to make strides in the airline industry based the strategic vision of management. Southwest’s mission to provide excellent customer service delivered in with warmth, friendliness and pride is the mantra of the organization. Leadership comes with a price and those tasked with leading must be able to balance both the mission of the organization and the needs of employees. Unlike other organizations Southwest Airlines, due to the multi-faceted leadership style has a very low rate of negative attrition. Factors impacting attrition within organization can most time be attributed to the way organizations are managed. Having weathered...
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...Discussion 3 3.1 Strategic leadership 4 3.2 Transformational leadership 4 3.3 Transactional leadership 5 4.0 Issues 5 4.0.1 Corporate vision and mission 5 4.0.2 Cultural diversity 6 4.0.3 Nurturing and delegation 6 4.0.4 Teamwork 6 5.0 Impacts 7 5.0.1 Unity of working teams 7 5.0.2 Setting organizational tone, strategy and right culture 8 5.0.3 Improved individual employee personal performance 8 6. 0 Conclusion 9 REFERENCES..................................................................................................... 10 1.0 Executive summary The hospitality industry has had great evolution over ages especially so in the aspect of leadership and management. It is one of the most dynamic industries across the globe in the modern day context with so much differentiation of products and embracing varying leadership styles in order to cope with the ever-increasing pressure in competition. It is in this understanding that this paper intends to critically analyze the leadership style upheld by the Hilton global hotel with special attention to the leadership of the serving CEO, Christopher J Nassetta. 2.0 Introduction Leadership is the art of imparting influence to people and making them willingly cooperate towards realizing an organizations purpose. In our analysis, Christopher, the CEO to Hilton Hotels exhibits great aspects of a leader and practices a range of leadership styles. In particular, he practices strategic leadership styles which entails the...
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...Compare and Contrast of Select Leadership Models Leadership comes in different forms and in different aspects of life from private business to government entities (Wren, 1995, p. 5). The models of leadership used are dependent upon the individual attributes of the leaders, for example traits, values, self-identity, skills, and competencies (Yukl, 2013, p. 136). A close look at select leadership models and how they compare and contrast with each other provides insight into the types of leadership that might be employed within organizations as they face various leadership issues and challenges. In this paper, we will review four leadership models: charismatic, servant, situational, and transformational. A separate discussion describing similarities and differences between the models as they apply. As similarities and differences are identified, we will discuss how contemporary leadership issues and challenges are addressed within the scope of each leadership model. Leadership Models Charismatic Leadership A charismatic leader has three key dimensions that Weber (1968) identified as concepts of charisma that include vision or mission, extraordinary or exceptional qualities, and recognition (as cited in Avolio and Yammarino, 2013, p. 167). Transformational leadership closely resembles charismatic leadership as both are vision related and empowering; however the main difference deals with the expectations set by the leader. Charismatic leaders typically set unrealistic expectations...
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...its ability to communicate. Communication is key to success, whether it is inside the organization itself or between the organization and its consumers. The leadership style of any organization can affect its ability to effectively communication, both inside and outside the walls of the company itself. Leadership Styles In today’s business world, one can find several different modern leadership styles. Examples of these styles might include: charismatic, transformational, visionary, transactional, and servant leadership styles. (Nayab, 2011) Charismatic leaders seek out devotion in their workers in order to fulfill organizational goals. These leaders are constantly observing their environment to pick up the moods and concerns of individuals and larger audiences. Then, much like a predator to its prey, do they hone their actions and words to suit the situation. Leaders of this nature engender the trust of the people through visible self-sacrifice and take personal risks in the name of their beliefs. Transformational leadership is very popular in today’s business world, focusing on effecting revolutionary change in organizations through a commitment to the organization’s overall vision. These leaders sell the company’s defined vision, which is usually very radical in scope and nature. While some traits of these leaders are very similar to the charismatic leaders of an organization, transformational leaders have a much more global company focus: change. Today’s business...
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...Thought Leadership vs. Emotional Intelligence In today’s ever- changing business world there are many styles of leadership that can be found within an organization. Finding a leader that creates innovation and success is a challenge for any business. A leader can be defined as someone who takes charge, leads, commands others, holds a position of power, or guides people within an organization to reach a desired outcome (McCrimmon, 2005). In their articles McCrimmon (2005) and Goleman (1998) provide an in depth look into how leaders emerge, and what characteristics are essential to successful leadership. McCrimmon details the emergence of thought leaders within a group in contrast to traditional hierarchical leadership roles of the past. In his article, Goleman reviews the five dimensions of emotional intelligence and how possessing these traits can positively impact business culture. Thought Leadership In McCrimmon’s (2005) article Thought leadership: a radical departure from traditional, positional leadership, he states that leaders emerge rather than being selected by the organization. For example when an idea is presented to an organization and the idea becomes widely accepted or adopted, thought leadership has taken place. Thought leadership differs from traditional and informal leadership models. He explains that informal leadership refers to a situation where one member of the group takes on the role of leader for a special project or group, but in fact has...
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...UNIVERSITY KEMISHA N WARE A CHANGE IN LEADERSHIP AT THE LOCAL EDUCATION AUTHORITY PADM520 JUNE 2014 Introduction An organization’s culture forms over years of interaction between the persons involved in that organization. Those in the leadership positions set the tone and standards that will be followed by others involved. But what happens when that leadership fails to lead? How does an organization tackle the issues of poor communication, no defined or set policies, an inadequate administrative system and lack of leadership? This is the problem that Local Education Authority (LEA) was faced with when its new leader, Ales Rakovich, took over the organization as the LEA head when the organization had a negative culture already in place. Rakovich failed to make changes within the organization, which resulted in multiple mistakes. Mistakes made included failing to communicate with one another and failure of the secretary to handle correspondence and effectively perform her job functions. Rakovich reported to the head of the Regional Education Authority (REA). More than once, the REA expressed their dissatisfaction with the job performance and working habits of the LEA staff. As the head of the LEA, Rakovich was responsible for organizing and monitoring the organizations work. But after failing to effectively lead the organization, not only was the LEA’s reputation damaged but so was Rakovich’s reputation...
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...LDR/531 January 11, 2012 Professor Ruthie McDaniel Determining Your Perfect Position Agape Hospice is a reputable organization offering nursing care, physician services, social services, home health aides, trained volunteer services, bereavement services, spiritual support, and counseling. The services are offered to the northern region of Louisiana. As an employee of Agape Hospice; the perfect position would be director of marketing. My leadership style demonstrates a concern for people as well as task; with task being the priority. To be an employee for a Hospice group, the concern for people is very important. However; accomplishing a task creates security and a sense of accomplishment in the organization. Hospice provides “comforting care that emphasizes quality of life” (Hospice, 2011, pg. 1). This requires a concern for the needs of people. The mission of hospice is “serving faithfully as your partner through the final stages of a journey we know as life” (Hospice, 2011, pg 1). Hospice requires a sense of passion and concern with emphasize on task to accomplish a goal of security and serenity. Leadership style The leadership style most associated with my role in an organization is trait approach. Trait approach focuses on the personality, motives, and values of the leader. Trait approach is an adequate leadership style for a director of marketing because motive is an important issue in hospice care. The motive of hospice is to increase...
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