MSC101 Coursework

Recomendations –

Describe how these suggestions could be implemented. You should identify any barriers to the implementation, such as the culture in place, and propose possible ways to overcome them, in the light of earlier finding.

Lean Operations
When the customers have to wait between different stages of the operation, this holds up the following stages of the process. Waiting itself causes waste in manufacturing as when the business orders inventory, if the waiting time increases this means less of the product can be manufactured. Less end product means perishable inventory will be wasted and cast off as an expense. At the moment Subway only has one till at the end of the manufacturing process. I recommend that the company should invest in more tills at the payment stage or a self-service checkout. This would improve the process flow and thus create a leaner operation, especially in larger branches or branches in more crowded areas.
Location Decision
The Subway situated on campus is ideally located as it’s in close proximity to its customers and it also has little competition. However, the Subway in town has a greater amount of competing food chains food chains located nearby therefore loses more custom. To maximise its custom it could offer some deals to entice people to make purchases. Subway could also offer a student discount as many of its main competitors (McDonalds) already offer additional items free of charge if you are a student and you buy a certain amount.
Layout Analysis
The product layout order in place in Subway assures the flow of operation in a line, this means the operation is a continually repeated process. Long-term repeated processes can lead to increased human error, for example staff dropping sandwiches. These human errors would cause the whole process to have to be repeated, meaning customers would have