Contents
Before you begin

vii

Topic 1: Communicate organisational mission and goals

1

1A Clarify objectives, values and standards 
2
1B Establish linkages between organisational objectives, values, standards and responsibilities 
10
1C Ensure appropriate media and language are used
12
1D State clear expectations and address them in a way that builds commitment
16
1E Investigate incidents promptly and communicate results 
21
Summary26
Learning checkpoint 1: Communicate organisational mission and goals
27

Topic 2: Influence groups and individuals

31

2A Build others’ trust, confidence and respect 
32
2B Embrace, resource and effectively implement improvements to workplace culture 43
2C Demonstrate understanding of the global environment and new technology 
47
2D Ensure actions convey flexibility and adaptability to change and accessibility
51
2E Ensure collaborative and effective decision-making 
57
2F Ensure the organisation is positively represented 
62
Summary64
Learning checkpoint 2: Influence groups and individuals 
65

Topic 3: Build and support teams

69

3A
3B
3C
3D
3E

Assign accountabilities and responsibilities to teams 
70
Ensure teams are resourced to allow them to achieve their objectives 
75
Empower teams and individuals through effective delegation and support 
78
Create and maintain a positive work environment 
83
Encourage teams and individuals to develop innovative approaches to work performance 
86
Summary89
Learning checkpoint 3: Build and support teams 
90

Unit release 1 (Aspire Version 1.1)
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v

BSBMGT605
Provide leadership across the organisation

Topic 4: Demonstrate personal and professional competence 

95

4A Model ethical conduct and encourage others to adopt business ethics
96