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Learning Objectives

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Learning Objectives
A learning objective can be describe as an outcome statement that speaks to what skills, knowledge, and attitudes that a learner should possess upon completing the lesson. It is beneficial to have a learning objective prepared during the planning process for training these will serve as a guide to create training material that coincides with the learning objective. In doing so the training can be streamlined to cover only the material that is important to the learning objective, and avoid getting off track.
At Walmart, managers and employees have a very specific learning objectives that are centered on providing the best customer service. A customer service is responsible for meeting the needs of the customer, giving a customer what they want that is affordable price to the products, comparing to other retail stores. It is important that the servers are skilled at communication and possess a customer friendly attitude. To some degree this is a personality trait, but it is possible to train a person on how to best interact with customers. Employees are trained on the proper way to provide the best services by comparing a match price to our products and a good customer service that can handle customer’s request. In addition, a representative and customer service are trained on keeping things stocked on the floor and provide the products organize and easy to be found. An Employee must also have a good knowledge of their job including service, and ask the customer if they find what they were looking for. If a customer had a complaint or a concern the customer service department be skilled on resolution efforts that will satisfy the customer, and ensure a return visit.

Reference:
Blanchard, P. N., & Thacker, J. W. (2007). Effective training: Systems, strategies, and practices (3rd ed.). Upper Saddle River, NJ: Pearson Education.
Noe, R. A. (2008). Employee training and development (4th ed.). New York, NY: McGraw-Hill.

Wal-Mart stores Inc... (2014). Walmart. Retrieved from http://corporate.walmart.com/our-story/history/

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