...Buttle’s (2009) Forward Customer relationship management’s impact in the commercial marketplace cannot be undervalued. Despite traditional economic theory on market entry and pricing prescribing that enterprises should engage customers through prefabricated reactions and interactions given the customer event taking place, the nature, impact and reach of the power of enriching customer experiences has emerged in 2008. Yet, one of the most common mistakes made by global companies is to view CRM as solely a technology or business challenge. CRM is first and foremost a business strategy that can be effectively executed through the appropriate business process and technology management capabilities that best match to an organization’s customer-facing goals. Long gone are the views of CRM being applications or business process methodologies for engaging customers in contact centers in the customer service functional domains within an organization. Today, every interaction or ‘moment of truth’ with customers can help sustain, direct, implore or resuscitate desired outcomes by enterprises. These processes transcend functional departmental silos and extend their reach across the process network to include sales and distribution partners and channels. Technology, process and organizational architectures together in concert will determine the effectiveness of how these end-to-end business processes will align to customer intents and enrich their overall experience with an organization. The...
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...the different organizations. Below is a discussion of these models and how they can be implemented in an academic institution. Lecture: It is an oral presentation intended to present information or teach people about a particular subject. The criticisms of lectures are often summarized by a quote generally misattributed to Mark Twain: “College is a place where a professor’s lecture notes go straight to the students’ lecture notes, without passing through the brains of either.” Critics point out that lecturing is mainly a one-way method of communication that does not involve significant audience participation, often contrasted to active learning. This type of communication is linked to the linear model that is an early communication model created by Shannon and Weaver which visualizes the transfer of information as an act being done to the receiver by the sender. The linear model views communication as a one-way or linear process in which the speaker speaks and the listener listens. It consists of the sender encoding a message and channeling it to the receiver in the presence of noise. Thus in academics a lecturer is the sender and the students are the receivers. It is an efficient, cheap way of conveying a topic to a large student body as it can be delivered as a weekly series designed to provide the basic framework of a course. The lecture is particularly suitable for introducing a subject to ensure that all students have the necessary understanding to learn a subject...
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...employment laws in a global context (e.g. France, North America and/or Europe). 4. Conduct a basic job analysis and apply this understanding of job requirements to other HRM systems such as selection, performance appraisal, and compensation. 5. Analyze business challenges involving HR systems. 6. Critically assess and evaluate HR policies and practices. TEACHING AND LEARNING METHODS A combination of the following teaching methods and tools will be used in this course: § Lectures (“CM” or ‘Cours Magistraux’)—There will be 6 main lectures in the course given by 4 professors. Lectures will last 3 hours and will be comprised of cohorts ABCD and EFGH at each session (approx. 350 students). Students should come prepared with the necessary readings done in advance and arrive on time. Professors will generally make the lecture slides available...
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...the identification and description of structures, the correlation of structure with function and the use of anatomical knowledge in understanding or solving problems in other disciplines. Particular emphasis is given to the innervation of the limbs. The unit also aims to develop the general skills of observation, description, drawing, writing and discussion as they apply to biological structures. The unit builds upon or compliments other macroscopic anatomy units offered by the Department and provides for the development of skills, which could be relevant to a later honours project or higher degree in the field of structural biology. LEARNING COMMITMENTS AND CONTACT. Two one hour lectures per week. Two two hour practical classes per week. LEARNING SITUATIONS. The lecture series aims to give...
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........... 1 Learning Outcomes .......................................................................................................................... 1 Teaching & Support Staff.................................................................................................................. 2 Course Delivery ................................................................................................................................. 3 i. ii. i. ii. iii. iv. Lectures................................................................................................................................ 3 Tutorials ............................................................................................................................... 3 Prescribed textbook ............................................................................................................. 4 Blackboard ........................................................................................................................... 4 Podcast of lectures ............................................................................................................... 5 Student Webmail.................................................................................................................. 5 Course Learning Resources ............................................................................................................... 4 BSNS105 Summer School Course Calendar .......................................
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...MKTG203 Consumer Behaviour Department of Marketing and Management Faculty of Business and Economics Unit Guide S2 Day Session 2, North Ryde, Day 2013 Table of Content Table of Content General Information Convenor and teaching staff Credit Points Prerequisites Corequisites Co-badged status Unit Description 2 3 3 3 3 3 3 3 List of changes since first version was published Learning Outcomes Assessment Tasks Class Test Assessed Coursework Group Projects (3) Final Examination 4 5 6 6 6 6 8 Unit Schedule Delivery and Resources Classes Prizes Required and Recommended Texts and/or Materials Technology Used and Required Teaching and Learning Strategy 9 11 11 11 11 11 12 Policies and Procedures Academic Honesty Grades Grading Appeals and Final Examination Script Viewing Special Consideration Policy Student Support UniWISE provides: 13 13 13 13 13 14 14 Student Enquiry Service Equity Support IT Help 14 14 14 Graduate Capabilities Problem Solving and Research Capability Learning Outcome Assessment Task 15 15 15 15 Engaged and Ethical Local and Global citizens Learning Outcome Assessment Task 15 15 15 Discipline Specific Knowledge and Skills Learning Outcome Assessment Task 15 16 16 Critical, Analytical and Integrative Thinking Learning Outcome Assessment Task 16 16 16 Research and Practice Policy on Group Projects Page 2 of 20 17 18 General Information Convenor and teaching staff Unit Convenor: Jan...
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...AMB200 Consumer Behaviour Portfolio Purpose The purpose of this assessment is for you to understand consumer behaviour by applying theories to your own behaviour. In this assessment, you will submit three (3) out of six (6) tutorial worksheets as part of a portfolio. You must submit worksheet 1 and then choose any two (2) from worksheet 2 to 6. The tutorial program has been designed to assist your learning and is directly linked to this assessment. You should aim to attend most of the tutorials if you seek a good mark. Consumer Behaviour List In the first tutorial, you will be select ONE consumer behaviour from the list below that you have done in the last three months. You will then complete worksheets in the tutorials of weeks 2 – 7 on that consumer behaviour. Once you have selected a behaviour you cannot change as your assessment requires to submit worksheets on the same behaviour. List of Consumer Behaviours * Buying a PC/laptop/high-technology item * Booking/arranging/going on an overseas holiday * Selecting a university * Going to the movies * Choosing a restaurant for a special occasion * Evaluating and selecting a mobile phone plan * Choosing to do volunteer work * Buying a fashion item * Going to a concert * Changing a bad habit (smoking, reducing alcohol intake, getting fit, eating better) Assignment structure and requirements You must follow this structure, do not change the order of the content of the worksheets...
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...filled in for you convenience:- |C.W. |He / She has been doing C.W. regularly & neatly/nicely/charmingly. | |H.W. |A bit irregular in doing H.W. / Has been doing H.W. with due care. | |Hand-Writing |Can / Can’t write neatly & independently. / Hand Writing still needs improvement. | |Reading |Can / Can’t pronounce letters and words correctly. | |Attention In Class |Listens the lectures with due care. / Careless in attending class lectures. | |Participation in |Is shy but friendly. / Shows reluctance/active participation in group discussions. | |Group Activities |/ is being encouraged to participate in group discussions. | |Games & Sports |Active in sports & games. / Eagerly participate in games. | |Discipline |Well...
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...Why Should Diet For Life Improve Its Website Prepared for Dr. Naji Oueijan General Manager Sassine, Ashrafieh Prepared by Said Richa Ranim Naffouj August 12, 2015 Memorandum Memo To: Dr. Naji Oueijan, GM Memo From: Said Richa, Head of IT department Ranim Naffouj, Head of sales department Date: July 21, 2015 ------------------------------------------------- Subject: Updating our company’s website Enclosed is the report you requested in August on whether we should update our website or not. We believe we should. It could: * Increase our company’s profits. * Increase our company’s reputation * Create an online community for our company * Give our clients better satisfaction Diet for Life should invest into a better website to see a lot of possibilities to grab. We should conduct a research to see which strategies and methods we should apply in order to do so. The information in this report came from print and online sources, as well as a questionnaire distributed along Notre Dame University gym members. We thank them for their time and valuable information. Thank you for the opportunity to conduct this research. We appreciate the chance to give our company a better future. If you have any questions about this report, please ask! Table of Contents * Memo of Transmittal * Executive Summary……………………………………………………………… * Introduction: a) Background b) Purpose c) Scope ...
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...1. Record. During the lecture, record in the main column as many meaningful facts and ideas as you can. Write legibly. 2. Reduce. As soon after as possible, summarize these ideas and facts concisely in the Recall Column. Summarizing clarifies meanings and relationships, reinforces continuity, and strengthens memory. Also, it is a way of preparing for examinations gradually and well ahead of time. 3. Recite. Now cover the column, using only your jottings in the Recall Column as cues or "flags" to help you recall, say over facts and ideas of the lecture as fully as you can, not mechanically, but in your own words and with as much appreciation of the meaning as you can. Then, uncovering your notes, verify what you have said. This procedure helps to transfer the facts and ideas of your long term memory. 4. Reflect. Reflective students distill their opinions from their notes. They make such opinions the starting point for their own musings upon the subjects they are studying. Such musings aid them in making sense out of their courses and academic experiences by finding relationships among them. Reflective students continually label and index their experiences and ideas, put them into structures, outlines, summaries, and frames of reference. They rearrange and file them. Best of all, they have an eye for the vital-for the essential. Unless ideas are placed in categories, unless they are taken up from time to time for re-examination, they will become inert and soon forgotten...
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...mentioned, teaches no class. Class of Professor of Divinity. The duty imposed upon the Professor of Divinity is very arduous. In addition to the Lectures which ne has to deliver, he was in the practice of hearing the numerous Discourses which the Church requires before young men can be admitted to probationary trials. Pre viously to the appointment of Dr. Chalmers as joint Professor with Dr. Ritchie, the whole of the Discourses were heard by the Professor of Theology ; and some conception of the arduousness of the task may be formed from the following account given in the Appendix to the Returns from the University of Edinburgh. The number of Students enrolled each Session, has for these five years past been above 200. The Law of the Church impera tively prescribes that each of them shall deliver five Discourses before being taken on trials for licence. It is obvious, therefore, from this, taken in conjunction with the period during which continuance at the Divinity Hall is necessary, that each Student must deliver at least one Discourse, and many of them two or more in one and the same Session. This necessa rily interfered very much with the lecturing department, the number of Lectures delivered each Session amounting to 40, and the Professor, from the causes stated, finding it impos sible to enlarge the number. Dr. Ritchie's Lectures explained and illustrated the topics, both direct and collateral, suggested by the successive articles contained in the Apostles' Creed ; and the...
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...school. Students should devote a considerable amount of time reviewing information discussed during classroom lectures. It is very difficult remembering specific details from classroom lectures without good notes. These note taking strategies will help you to take better notes: ▪ Make clear and accurate notes Make sure to take legible and accurate notes since it is not uncommon to forget key details discussed in class after it has ended. Frequently, students comprehend the teacher's lecture, so they'll neglect to jot down specific details only to forget them later. Students who keep accurate notes can review them later to fully grasp key concepts during personal study time. Additionally, since during classroom lectures teachers frequently cover many topics, effective notes enable students to concentrate on specific topics. ▪ Come to class prepared Students properly prepared for class usually take better notes. Proper preparation includes completing assigned reading prior to class and reviewing notes from previous lectures. Students who do this can ask questions about confusing concepts and be prepared for new topics. ▪ Compare your notes To ensure your notes are as accurate and detailed as possible, compare them with the notes of other students after class is over. This is useful because your colleagues will frequently write down lecture details that you forgot or missed. This strategy will make classroom notes more thorough and precise. ...
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...TEXTS AND IDEAS: ANTIQUITY AND THE 19TH CENTURY Tentative Syllabus – subject to change Morse Academic Plan: MAP-UA 404 Section 040 New York University, Fall 2013 Teaching Staff Professor Friedrich Ulfers Department of Germanic Languages and Literatures Office: 19 University Place, Rm 329 Drop-in Office Hours: Mon. 4:00-6:00 Teaching Assistants: Susanne Fuchs (sf1363@nyu.edu) Office: 19 University Place, room 336 Office Hours: TBA Jonathan Kassner (jk3218@nyu.edu) Office: 19 University Place, room 336 Office Hours: TBA Class Times & Locations Lectures: Mon & Wed. 2:00 pm – 3:15 pm 12 Waverly Place, G08 (Auditorium) Recitations: Thurs (sec. 041) 8:00 am – 9:15 am GODD B07 Kassner Thurs (sec. 044) 11:00 am – 12:15 pm KJCC BSMT Kassner Thurs (sec. 045) 3:30 pm – 4:45 pm KJCC BSMT Fuchs Thurs (sec. 046) 4:55 pm – 6:10 pm GCASL 375 Fuchs Assigned Texts Sophocles, Antigone in Sophocles I, University of Chicago The Oxford Study Bible, Oxford University Press Plato, Symposium, Hackett Marx, Communist Manifesto, Norton Critical Edition Darwin, Origin of Species (includes The Descent of Man), Norton Critical Edition Nietzsche, The Birth of Tragedy, Cambridge University Press (contains both Birth of Tragedy and “On Truth and Lying in a Non-Moral Sense”) Freud, The Interpretation of Dreams, Perseus Distribution Thomas Mann, Death in Venice, Norton Critical Edition Franz Kafka,...
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...they will be learning; your ELO’s. “The purpose of this period of instruction is to teach you the fundamentals of sword manual. I will do this by explaining the nomenclature of the NCO sword and also the NCO sword manual movements.” -(Conceptual Framework) State how it relates to other POIs. “This class directly relates to Drill.” Or “This class does not relate to any class that you have received up to this point.” 3. LEARNING OBJECTIVES -Read the TLO’s and ELO’s. “At this time, look down at your TLO’s and ELO’s and look back up at me when you’re finished.” 4. METHOD/MEDIA -Explain your method of teaching the class and the media that you will be using. “This class will be taught utilizing the informal lecture method and also by the demonstration method. I will be aided by my PowerPoint presentation and my assistant instructor.” -Explain the Instructional Rating Forms *Students with the IRF’s, at this time set them aside as you will be given ample time at the end of this period of instruction to fill them out. 5. EVALUATION -“You will be evaluated on a knowledge-based exam on TD-5 at 0800 in this classroom.” Or “You will not be evaluated on this POI.” 6. SAFETY/CEASE TRAINING -Point out potential hazards and explain safety measures that will be taken in the event of an emergency. “There are no safety/cease training considerations as we’re in a classroom setting” 7. TRANSITION -At this point...
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...areas of the business, namely operations management, human resource management and marketing within the broader context of the changing organisation and the global economy. MODULE LEARNING OBJECTIVES By the end of this module, through completion of the assessment, attendance at lectures and participation in seminars you will have gained knowledge and understanding of: the changing nature of the global economy and its impact on management, operations management and organisational aspects of the business, the future for managing human resources the changing nature of the market place, marketing and consumer behaviour Also, you will have developed skills in being able to: think critically, conceptually and contextually, select and apply theoretical academic models, search and select appropriate reading material, use case studies to apply theoretical models to real life present material in both written scholarly essays and oral presentations understand the dynamics of group work reflect upon the learning experience to further develop interpersonal skills 1 MODULE ORGANISATION The Module uses Needle’s Business in Context (5th Edition, 2010) as a linked text. Several of the lectures relate to specific chapters in this textbook. It is strongly recommended...
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