What to do if a customer needs a static IP loaded onto gateway

1. Check in billing to see if the rate code is there

- In ACSR “CCO Static IP 1” (or 5, 13) will be used as the code

- In DST select their IP Gateway by going to “Change box data” (11),

note the rate codes (UH 1, @5 1, e.g.) then hit F5 to open up the window

where you can check rates, hit 5 and enter and scroll through to verify there is

a static IP on the account; if none found—transfer to

MACD to get Static IP on the account; if found… proceed to Step 2

2. Look up the Business Name in IPControl

- login to IPControl and click the Management Tab at the top

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- then go to the right where it says “Search” and type the business name … the field will start responding with names of businesses matching your results… make sure to pay attention to where the business is located to verify you have the correct one. If you cannot find the business name in here, transfer to T2 because they probably need to have the static IP created

- when you’re clicking on the business, click “Details” to verify the correct business address against the billing address to make sure you have the correct business (sometimes businesses have numerous IPs at different locations—it’s a good idea to check to verify you’re using the correct one)

[pic] - click the IP address that is bold and underlined (in this case 74.94.247.84) … note the “Size” panel saying /30…. That tells you this sub only has 1 IP address (can say /29 or /28 as well); after clicking this, a window will open that will give you the sub’s entire IP info….

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Start Address is the sub’s FIRST STATIC IP End Address is the sub’s Gateway IP address …the numbers between are their other statics

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