Leon Baxter, a stint banker for 20 years decided to open a world class coffee of his dreams that offered coffee and wine with high quality and large number of customisation by offering 39 new flavours of coffee. Leon attended National Coffee associations conferences since 1993 and was also involved in fair trade and sustainable harvest moments much earlier then the modern chain coffee shop retailers. Investing most of his savings in renting a place in Washington, DC on Capitol Hill for his world class coffee shop. Leon discussed his venture of coffee shop with his best friend and potential partner in his coffee venture and the possible ways of implementing his coffee shop and various services and products that the shop will offer to its customer while managing the cost and the limited resources of the shop by strategically planning to utilise them in most efficient manner and not over or under utilising the resources and also satisfying the needs of the customers.
Leon’s coffee shop uses various concepts of process management by managing the resources, tasks and activities of the shop. Developing strategies to achieve higher throughput of the services and products. The business model of coffee shop focuses on customer intimacy and operational excellence.
Every business organisations have to manage their resources, stakeholders and make improvement in their business processes to increase the outcome or throughput of the process. Bharat Exim consultancy is a company that helps its customers avail government benefits on their imports and exports of their products. Their business model mainly focus on customer delight and operational efficiency by effectively using the resources and timely

delivery of licenses that are generated for the customer by processing the information that is obtained from the customer and generating meaningful information