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Lesson Plan

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Submitted By blaiso
Words 1886
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Ordering a service or product

Teacher’s notes

TIME: 50 minutes
SKILLS: speaking, reading, writing
AIM: to practise language related to describing products and services in a sales context
MATERIALS: one copy of the worksheet per student; one set of question and answer strips and one Star Limo Ltd. leaflet per pair of students; flip chart or whiteboard; pens; internet access or printed copies of the Amazon homepage
(www.amazon.co.uk) per pair of students

difference: a product is something you can use, see, hold, or touch while a service is something a company provides or does for the customer that doesn’t involve selling them a physical product.
Distribute the copies of the Amazon homepage, go to the homepage on your class laptop or ask the students to access the page on their phones, tablets or laptops. In pairs, ask the students to list three products and three services on the Amazon website (www.amazon.co.uk). Write the following on the flipchart or whiteboard to guide them:

Online shopping on Amazon
Products
1
2
3

Grammar use of the present simple for description review of do in forming questions
Useful words and phrases

As a warm-up activity, ask students how they shop: in person or online? Which do they prefer? Why?
What kind of products and services can be ordered online?
Then, ask them to give an example of a product and a service that they use. Check their understanding of the
© Macmillan Publishers Ltd 2013
BUSINESS / Business Basics / Ordering a service or product

A
Get students to do Activity A in pairs. Then review their answers with the whole class.
Key:
1. selection; 2. latest; 3. available; 4. deals; 5. range; 6. guarantee; 7. payment; 8. delivery

B
Tell the students to do Activity B individually. They then check their answers with the person next to them, after which you can elicit the answers from the whole class. Then, each pair gives you a corrected statement.
Finally, write up their corrected false statements on the whiteboard or flipchart.
Key:
1. F. Online Unlimited sells laptops and tablets.
2. T

O

Procedure

Note: The words product and service don’t appear on the Amazon homepage so, if the students are struggling, guide them to the Shop by Department list on the left-hand side of the page for products and to the right-hand side and bottom of the page for services
(e.g. the wish list, selling products, returns, etc.).

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Possible elicited words and phrases attractive / stylish easy / simple practical user-friendly top quality flexible Services
1
2
3

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Key lexis from the activities cost delivery / to deliver offer guarantee warranty service support purchase latest models deals payments available charge profile CA

BUSINESS BASICS TEACHER’S NOTES

LEVEL: Elementary / A1

Ordering a service or product by Rosemary Richey
Teacher’s notes

4. F. There is a price range from £150-£1,500

Q: What kind of products do Online
Unlimited sell?

5. T

A: They sell laptops and tablets.

6. F. You can pay them in monthly payments. (They send you your product straight away after you’ve ordered.) 7. T

C
Ask the students if they know what a product or service profile is. Get them to read through Activity C as an example. Write this outline on the flipchart or whiteboard.

Point out that the present simple here is used about normal product and service description, not the present continuous.
Also, remind them about forming questions with do:
What kind of products sell Online Unlimited? What kind of products do Online Unlimited sell?
Elicit from each pair one example question and answer.
Teaching tip:

3. Price range

Get the students to look back at Activities A-D again. Ask these basic questions about the company, to introduce sales language with offer and give. Briefly explain the difference: offer means
‘give the choice of’, for example, with special deals; give is the sense of providing the customer with what he / she wants or needs.

4. Payment terms

What do Online Unlimited offer the customer?

5. Delivery conditions

What do they give the customer?

Sample points for a product or service profile
1. Market: where they sell their products and who they sell them to
2. Colour range or availability

6. Warranty or guarantee
E

D
In pairs, give the students the cut-out question and answer strips to complete. Go through a model question and answer with them before they begin.

© Macmillan Publishers Ltd 2013
BUSINESS / Business Basics / Ordering a service or product

Ask the students to work in pairs to prepare a group presentation on the Online Unlimited advert. Assign each pair a category to say one sentence about:







the company the products offered colours prices and deals payment delivery

F
Elicit students’ answers. If they are having difficulty, ask them what features a laptop or tablet has. Write these ideas on the whiteboard or flipchart, e.g.

O

Key:
1. laptops; tablets
2. white, black or red
3. range; £150; £1500
4. month
5. free
6. guarantee

Key:
1. d; 2. c; 3. f; 4. a; 5. b; 6. e

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Now get the students to complete the profile in pairs.
Tell them not to look back at the advert in Activity A while they are doing the activity. However they can refer back to it to check their answers or to fill in any answers that they were not able to complete.

Ask the students to work in pairs to match the sentence halves to make sentences about Online Unlimited.
When they have finished, check the answers as a class.

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Can they add any other points to the profile?

CA

BUSINESS BASICS TEACHER’S NOTES

3. F. Customers can buy the laptops and tablets in red, white or black.

Ordering a service or product by Rosemary Richey
Teacher’s notes

1. Laptops and tablets are easy to carry around.
2. I can look at the internet and emails at home or at work.
3. We can listen to music or watch video clips.
4. There’s a camera to take photos.
5.
6.

Ask students to discuss which feature is most important to them and why.

Follow-up
First, hand out the leaflets to each pair of students on
Star Limo Inc., a limousine service. Ask them to read the leaflet, then write a service profile of the company.
After they have written their profiles, tell students that they are going to give a mini-presentation to the rest of the class. Give the pairs a few minutes to prepare and help them by modelling some of the key stages of the presentation:

Hello, I’m …
I’m talking today about Star Limo …
Do you have any questions?

O

BUSINESS / Business Basics / Ordering a service or product

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© Macmillan Publishers Ltd 2013

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Ask a couple of willing pairs to deliver their presentations to the class and encourage the other students to listen and then ask follow-up questions.

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BUSINESS BASICS TEACHER’S NOTES

Features:

Ordering a service or product by Rosemary Richey
Worksheet

Complete the advert from an IT website below with the words from the box.

available

latest

deals

delivery

payment

range

guarantee selection Online Unlimited
Keeping you connected – at home or at work

Large _______________ [1] of laptops and tablets

Offering the _______________ [2] models

_______________ [3] in white, black or red

Best _______________ [4] for all customers

Prices _______________ [5] from £150 to £1,500

Three-year _______________ [6]

Easy monthly _______________ [7] available

Free _______________ [8] to anywhere in the UK

Contact us today for our special offers!

Online Unlimited
40 Bridge Street, Manchester, M4 5TX, UK onlineunltd@bizmail.com B
Mark these statements as true (T) or false (F). Correct the false ones.
1. Online Unlimited sell only laptops.
2. They offer the newest models of laptops and tablets.
3. Customers can buy the laptops and tablets in green.
4. There is only one fixed price for the offer.
5. Online Unlimited gives three years of service support on a laptop or tablet.
6. You must pay 100% of the bill before they send you the order.

O

BUSINESS / Business Basics / Ordering a service or product

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© Macmillan Publishers Ltd 2013

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7. Delivery doesn’t cost extra.

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BUSINESS BASICS WORKSHEET

A

Ordering a service or product by Rosemary Richey
Worksheet

Without looking back at the advert in Activity A, complete the profile about Online Unlimited.

Online Unlimited
Home

Profile
Profile

Products

Delivery

Basket

Profile
1 They sell ……………....……… and ……………........…….
2 Colours are available in ………………………………………
3 Prices ………......……. from …………...………to ……………...……..
4 A customer can pay every…………...………………………….
5 Delivery is ………...……….. for all customers based in in the UK.
6 They give a three-year …………....………..………. on a purchase.

D
Ask and answer questions about Online Unlimited using the cut-out strips provided.

E
Match the sentence halves about Online Unlimited.
1. Online Unlimited offer monthly ...

a. ... red, white and black.

2. They don’t charge ...

b. ... deals to all their customers.

3. Online Unlimited have the latest ...

c. ... for delivery.

4. They have laptops and tablets in ...

d. ... payments.

5. Online Unlimited give the best ...

e. ... delivery in the UK.

6. They offer free ...

f. ... models of laptops and tablets.

F
Complete these sentences with your own ideas.
1. The best thing about a laptop is ……………………………………………………………………………..……………
…………………………………………………………………………………………………………………………………

BUSINESS / Business Basics / Ordering a service or product

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© Macmillan Publishers Ltd 2013

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................................................................................................................................................................................

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2. Customers like tablets because ………………………………………………............................................................

CA

BUSINESS BASICS WORKSHEET

C

Ordering a service or product by Rosemary Richey
Cut-outs

Q: What colours do they offer?
A:
Q: What payment terms do Online Unlimited give?
A:
Q: Do they charge for delivery?

#

A:
Q: Do they have the newest models?
A:
Q: Do they have the newest models?
A:
Follow-up

Star Limo Inc.
Got a special event or occasion? We give superior service with our fine line of limos.

#

We offer you:

the most attractive models

stylish colours like royal blue or deep red

spacious interior with self-service bar

a full sound system for your favourite music

a flat-screen monitor for TV or internet connection

Special offer: Hire a limo for at least two hours and we’ll give you an extra hour free!

O

BUSINESS / Business Basics / Ordering a service or product

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© Macmillan Publishers Ltd 2013

66782

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For more details and other special offers, please contact our sales team on 0845

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BUSINESS BASICS CUT-OUTS

D

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Lesson Plan

...CICLO ESCOLAR 2013-2014 |TEACHER: |Objective: By the end of this unit Ss will be able to talk about themselves, their families, and| |GROUP: 5012 WEEK: 0 / 1 |their favorite things using present and past simple of be statements. | |DEVELOPMENT AREAS: ACADEMIC WRITING / READING STRATEGIES/GRAMMAR AND VOCABULARY |Objective: By the end of this unit Ss will be able to talk about themselves, their families, and | | |their favorite things using present and past simple of be statements. | |MATERIAL: Touchstone 3 Student´s Book / Touchstone 3 Workbook | | |MONDAY, AUGUST 12TH |WEDNESDAY, AUGUST 14TH |FRIDAY, AUGUST 16TH | |13:20 – 14:10 |Intro: Ice breaker- |12:30 – 13:20 |Class presentation/ Synthesis delivering |12:30 – 13:20 |Diagnostic test application...

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