...Letter of complaint. A letter of complaint is usually written as a follow-up to a verbal conversation to someone who has not responded to the complaint. It is used to keep a written record of your complaint. In addition, more than one person might be the recipient of the letter. For example if you are dealing with a situation where you had unsatisfactory car repairs done on your car by a franchise dealership, you might write to the franchisee AND to the Head Office. Letters of request or invitation are generally considered to be a positive letter. The recipient will receive the information in a positive fashion. A letter of complaint is usually considered to be a negative letter. The recipient might receive the information in a negative fashion. Therefore, it is important that you choose positive language to help buffer the impact. Here are some suggestions for writing a complaint. 1.- explain the problem in the first sentences. 2.- remember that you are unhappy with the company, not the reader. 3.- keep the tone professional, not informal. Do not use a lot of emotional words (e.g. terrible, the worst). 4.- you may want to include a positive sentence about the company or your previous experience with the product. 5. Be specific about what action you are requesting. 6.- if this is a very serious complaint, explain what additional action you will take if the company does not take care of the problem. The language of complaints. It is not possible to...
Words: 845 - Pages: 4
...“In order to entertain and impress an important out-of-town business associate, you made dinner reservations at Club Cammarata, a prestigious restaurant known to cater to a business clientele. Your reservations were for 7:00 pm on Jan 8, and you and your guest arrive promptly. Your table, however, was not ready, and you were kept waiting for one hour and fifteen minutes. Intermittent inquiries were received by the maitre’d with rude indifference. Consequently, your guest became extremely annoyed with the restaurant as well as with you. Write an appropriate complaint letter to the restaurant’s owner (Enrico Cammarata, 2 Merrimack Road, Merrimack, NH 03113).” Enrico Cammarata 2 Merrimack Road Merrimack NH 03113 Sunday, January 18th, 2015 Dear Sir/Madam, I have just returned from your prestigious restaurant which is known to cater to a business clientele: Club Cammarata. The purpose of this visitation was to impress an important out-of-town business associate. Our reservations at the popular club were for seven o’clock pm on January eighth. I am writing to express my strong dissatisfaction with the service of your restaurant. To begin with, the service of the restaurant was not at all what I had been led to expect from previous visits. My associate and I arrived at the scheduled time however, our table was not ready. This is unusual for an establishment with such high standards. Therefore it must be very clear that waiting for an hour and fifteen minutes for...
Words: 428 - Pages: 2
...November 30, 2002. For the urgent attention of: Mr. Darren Crone Sales Manager Soft Drink Unlimited 1834 Orange Street Downtown, Kingston. Dear Mr. Crone: NON-DELIVERY OF ORDER TS6813: FIFTY CAES OF SCHWEPPES SOFT DRINK On November 10, 2002 my company placed an emailed order with you for fifty (50) Shweppes Soft Drink, specifying forty (40) 2L cases and ten (10) 5L cases. The email included details of required delivery dates arising from the approaching Christmas season in order to cater to our loyal, repeating-purchasing customers. Your email reply confirmed our order and indicated that there would be no problems in meeting the specified delivery dates. Additionally the email also stated that the sizes of the ordered soft drinks were available to the request of our customers. I also phoned the company at the beginning of the week and I was assured that the supplies would be delivered, consequently this did not happen. I am therefore extremely concerned that the commitments which B.F. Ltd has given to valued customers can not be met because of your company’s failure to deliver the fifty (50) Schweppes Soft Drinks as guaranteed. Currently the sales staffs of my company are under intense pressure from customers who are involved, who are now threatening to withdraw their order worth a total of $100,500. As a result my company simply cannot afford to risk not doing business with such valuable customers, therefore am asking you to intervene personally in...
Words: 293 - Pages: 2
...To the Manager of Pet World: I am writing to express my frustrations with a recent experience I had at your store. One week ago, I purchased Paws dog food for my pet at this location. I was surprised at what happened when I got home and used this bag of dog food. Despite being on the shelf to be sold that day, this dog food had long ago expired. To be exact, it had expired six and a half months prior to the date it was purchased. Since the bag had been on the shelf, I had assumed the food was good and acceptable to feed to my pet. I soon realized this was not the case. After feeding my dog this food, she became violently ill, vomiting for hours on end. I was forced to take her to the vet, as she was dehydrated and required medicine. Thousands of dollars later, I realized that her sickness could most definitely be attributed to the expired dog food I had unknowingly fed her. I have been a loyal customer of Pet World’s since it opened six years ago and have never experienced any issues with your store. I am both bothered and concerned by the fact that expired food was on the shelves of the store, and I am now hesitant to trust the quality of other products at your store. This issue could have affected a number of other pets as well, and I just hope that none of them became as ill as mine did. I hope to hear back from you about this unfortunate incident. Please contact me as soon as possible at (998) 867-0987 or via email at jjay@email.com. Sincerely, John Jay...
Words: 290 - Pages: 2
...Santa Blumberga Ieriķu Street 24 Rīga LV-1292 02.10.2015 Customer Service McDonald’s Restaurants Ltd Merķeļa Street 1 Rīga LV-1050 Dear Sir or Madam, I am writing to complain about the customer service in McDonald’s restaurant in Rīga, Merķeļa Street 1. To begin the description of my unpleasant experience I would like to express my disappointment in the customer service and quality of food. On 1st of October 2015, around 21:30 I came to this particular restaurant in Merķeļa Street 1. It was surprisingly empty and the last thing I would say about the particular situation that it was crowded. I and my friends waited for more than 40 minutes to get our food due to some technical problems as we were told. However in the same time several people who got in to the restaurant after us collected their food before us. Second unpleasant experience was the attitude from people who worked there. While we were waiting for the food one of the girls completely ignored our request to check if everything was fine with our order. And the young man was even ruder by telling us to, and I quote: ‘’**** off with our questions. When the food will be ready, you will get it!’’. And once we got the food he just dropped it on the counter and ignored us. And the most unpleasant part was the food. It looked funny; it was overcooked and tasted stale. I have never eaten something that bad! I look forward to your replay and solution to this very unpleasant situation. I am not asking that someone...
Words: 288 - Pages: 2
...This letter concerns information on my complaint submitted on 10/5/17 against Olshan Foundation Repair. My complaint is ID 12427584. I am writing in response to the last letter I received on 10/26/17. I still say that Olshan owes me ½ of my money for not fixing the repairs. I’m an elderly woman that lives alone and having problem seeing things, especially small things because I had a stroke and surgery on my eyes. With that said, Olshan did not explain to me verbal, but had me to sign a form. I thought I was signing so that I can make sure the representative was here at my home. So, he asked me to sign and I did. On the workrite form dated September 14, 2007 I saw that I sign the form, but no one else (the person that was here, a supervisor,...
Words: 506 - Pages: 3
...2207 Bridgepointe Pkwy. San Mateo, CA 94404 Subject: PSN Network Downage 2016 To the customer service department: On the morning of January 5th, 2016 I turned on my Playstation 4 to find that none of the online services were working. The message displayed on my screen noted the Playstation Network was undergoing maintenance. I then logged onto Playstation Network’s status page to see if I could find out if this was simply a problem with my internet connection. To my alarm, the web page displayed a red list of all the services that were unavailable. After searching the web for answers I found a thirdparty blog with the most amount of information on the downage. Because Playstation Network was not releasing any information on the issue, anonymous sources of the web were stating worsecase scenarios as fact. Rumors circulated the web of a possible distributed denialofservice attack. With the network working fine only a few days later, I know this was most likely not the case. I would have been much more comfortable as a consumer; however, if Playstation Network relayed clear communication about the problem from the start. I understand that regular maintenance is required to keep the Playstation Network running for all users. Scheduled maintenance with warning is completely warranted, and I appreciate how smoothly the network usually runs because of this. I do not, however, appreciate being kept in the dark while this service fails to function without warning...
Words: 351 - Pages: 2
...Premier Promos Chris Zajac South University Online Instructor: Dean Frear Premier Promos April 6, 2013 Ms. Arletta Sandusky Customer Services Premier Promos 2445 Bermiss Road Valdosta, GA 31602 Dear Ms. Sandusky, I am sending this letter in regards to a promotion by your company. In the ad, it stated we would receive free sample products. However, when I called your company I was asked to give my credit card number. It was only after I received the items that I was made aware what the arrangement truly was. It has since come to my attention that a mistake has been made concerning a payment taken from my account. When I first read your ad, I wanted to believe I had nothing to lose. Unfortunately, I was mistaken. I ordered several sample items on January 11. These included an insulated lunch sack, a portable power strip, and two garment-dyed sweatshirts. When I received your products, it was then I was notified I had to pay for the sample items if I decided to keep them. After further observation and consideration, I decided to return the products. On February 5, I received my credit card statement and noticed a charge of $258.20 from your company. I called immediately and spoke to Virginia. She assured me multiple times that the money would be credited back to my account, and that I should expect to see the credit on my next statement. I received my next statement March 3 and did not see the credit. Again I called, this time speaking to Melissa, who...
Words: 525 - Pages: 3
...Hello Jayson, Thank you for allowing me the opportunity to address your BBB complaint today. I understand you are concerned about your seller rating. I recognize you have spent a lot of time going back and forth in trying to rectify this has matter and have explored the BBB as your last resort. I do appreciate your patience regarding this matter and I will be happy to review this and assure your issue. First, I want to thank you for being a member with us 2002. After reviewing your account, I can see you have sold countless dirt bike accessories throughout the years and I want to extend my appreciation for the great experiences you have created while doing this. I can see a lot of your items are in high demand by consumers and as a seller...
Words: 398 - Pages: 2
...(hereinafter referred to as the Merchant Banker) has acted as Lead Manager in the rights issue of M/s. Gammon (I) Ltd. (hereinafter called as the issuer company) for 63,20,572 equity shares of Rs.10/- each at a premium of Rs.20/- per share aggregating to Rs.18,96,17,160/-. The issue was opened for subscription on 15.10.01 and closed on 15.11.01. It was alleged that certain material disclosures were not made in the Letter of Offer of the rights issue concerning a criminal case against Shri Abhijeet Rajan, Chairman and Managing Director of the issuer company. SEBI received a complaint dated October 17, 2001 from Prashant Glass Works Pvt. Ltd. stating that a criminal complaint was filed before the IVth Additional Chief Judicial Magistrate, Varanasi on 15.10.1996 against Shri Abhijeet Rajan for the offence of forgery etc. and that he was on bail since 1998. Further that the matter concerning the criminal case was not disclosed in the Letter of Offer and thereby the Merchant Banker had not exercised due diligence and skill for ensuring true and fair disclosures in the Letter of Offer and was issued negligently without verification of the statements concerning the issue. 2.0 An Enquiry was instituted vide SEBI's order dated 4.5.02 under Regulation 39(1) of SEBI (Merchant Bankers )Regulations, 1992 (hereinafter referred to as the said regulations) to enquire into the alleged contravention of Regulation 13 of the said regulations read with Clauses 2, 5(b), 7(a) & 9 of the Code of Conduct...
Words: 3995 - Pages: 16
...PS15/19: Improving complaints handling, feedback on CP14/30 and final rules The new requirements for firms are: • Extending the ‘next business day rule’, firms will be permitted to handle complaints less formally, there will be no requirement to send a final response letter, and they will be able to close a complaint three business days after the date of receipt • All complaints become reportable, including those handled by the close of three business days after the firm receives them • Firms will be required to raise consumer awareness of the ombudsman service, by sending a ‘summary resolution communication’ following the resolution of complaints handled by the close of the third business day after receipt • New rules limiting the cost of calls consumers make to firms to a maximum ‘basic rate’, including all post-contractual calls and all complaints calls • The FCA will have an improved ‘complaints return’ which requires firms to send them data twice a year on the number of complaints they receive, this will then be made public so consumers can compare firms Who is affected? The new rules affect all financial services firms. All FCA-regulated firms must have complaints-handling processes in place and comply with the FCA rules and guidance on how to respond with complaints promptly and fairly. The objective of the new rules is to ultimately benefit the consumers who wish to complain to financial services firms by ensuring that complaints are handled more quickly, easily...
Words: 733 - Pages: 3
...LETTER WRITING TYPES OF BUSINESS LETTER * Enquiry and reply Enquiries for information about goods or services are sent and received in business all the time. They should be acknowledged as soon as possible or business may be lost. * Complaint and adjustment Complaints about goods or services are inevitable and need to be investigated immediately. Steps should be taken to rectify matters if goodwill is to be retained. * Job application, offer and reference A wide variety of letters pass back and forth in the recruitment process. * Financial Collection letters, credit requests and credit rating enquiries all come under this heading. * Circulars and mailshots To promote goods, services or special events, an organisation may send a letter simultaneously to many recipients. Word processors may be used to personalise such messages. * Sales letters Attracting potential customers in future promotions, new products or services, and special writing techniques have to be adopted in order to put over the products or services in an interesting and enthusiastic way. * Congratulations, sympathy, thanks Maintaining goodwill is important in business. Thank you letters are often sent after a dinner or other function. Messages of condolence may be sent on the death of a business associate or colleague. Congratulations may be sent to associates on promotion or other achievements. FULLY BLOCKED LAYOUT WITH OPEN PUNCTUATION The fully blocked...
Words: 2687 - Pages: 11
...(a) First, determine the Queuing Models 1. Queuing Models Poisson Arrivals Standard (Infinite Queue) Exponential Service Times Single Server (M/M/1) Standard M/M/1 Model P0 = 1 – P (Probability of 0 customer in the system) P (n ≧k ) = ρk (Probability of Pn = P0ρn (Probability of exactly n customers in the system) Ls = λ / ( μ – λ ) (Mean no. of customers in the system) Lq = ρλ / ( μ – λ ) (Mean no. of customers in queue) Lb = λ / ( μ – λ ) (Mean no. of customers in queue for a busy system) Ws = 1 / ( μ – λ ) (Mean time customer spends in the system) Wq = ρ / ( μ – λ ) (Mean time customers spends in the queue) Wb = 1 / ( μ – λ ) (Mean time customers spends in queue for a busy system) Now, in our case, Λ (mean arrival rate) = 15/hr μ (mean service rate per busy server) Old machine’s mean service time= 3mins, 60/3 =20/hr New machine’s mean service time= 2mins, 60/2=30/hr Wq =ρ/ ( μ – λ ) (Mean time customers spends in the queue), Where ρ = λ / μ Old machine: (15/20)/ 20-15 = 0.1 hr = 9mins New machine: (15/30)/ 30-15= 0.03333 hr = 2mins According to the case, the average wage of the people who bring the documents to be copied is $8/hr, If the company rent the old machine and there are 15 arrivals/hr, There total mean time spend in the queue is ( 15 x 9 )mins = 135mins = 2.25hr, The total wage = $8 x 2.25 = $18 If the company rent the new machine and there are 15 arrivals/hr, The total mean time...
Words: 1655 - Pages: 7
...organization. He wants to file a discrimination complaint against his employer. This paper is to explain the process of how John can file a complaint with the US Equal Employment Opportunity Commission (EEOC), where he should goes and contact, what he needs to do and file, and possible solutions to resolve the problem with his employer. In addition, it explains how the employee can file a complaint through the civil litigation process from the state level up to the U. S. Supreme Court. How the complaint begins with EEOC Let is start defining, what is the US Equal Employment Opportunity Commission (EEOC). The EEOC is a federal agency created to enforced the law and make illegal to discriminate a person for a job based in the person’s color, race, religion, sex, age, disability, among others (US Equal Employment Opportunity Commission, 2013). If an employee has been discriminated in the job for any of the reasons mention above; he or she can fill a complaint against the employer. According to EEOC (2013), the first step to do is: to contact the EEOC by e-mail, phone, or a local office and file a complaint of job discrimination. In this case, John fills the complaint, and the EEOC will notify his employer within 10 days. There is another option to resolved the problem (employee vs. employer) presented by EEOC called mediation. According with the EEOC, the mediation occurs before the EEOC investigate the complaint filed by the employee. This gives the opportunity...
Words: 1024 - Pages: 5
...in payment is more than a month behind, he/s/he will show up in separate monthly files. Objective: Delinquent customer accounts should be should shownonly show up in one monthly file. Problem: Duplicate late notices. Objective: Dispatch only one delinquent letter, including the total late fees, to each delinquent member until dues are payed. Problem: Complaint letters are being sent in error. Objective: Complaint letters should not be sent when a case has been satisfactorily resolved. Problem: Additionally iIncrease in workload and errors because of the possible company’s expansion in the future. Objective: Develop system requirements in order that to meet future business requirements. Formal Problem Definition The majority of the problems, as they are described in the formal problem statements, have mainly to do with clerical and recording errors. There is an increase in workload the last half of each month. This problem occurs because the fees of seven of the associations, (which represent approximately 1800 customers, ) fees are due on the first of the month. This situation causes problems to the other office procedures (such as, the tracking and follow-up of the complaint letters) in that time period. The employees have a lot of work to do preparing and processing the dues payments whichpayments, which results in the delayed or incomplete process of the rest assignments. Another problem arises when delinquent customers will show...
Words: 439 - Pages: 2
