Unit 1

Developing Effective Communication in Health and Social Care

P1. EXPLAIN THE ROLE OF EFFECTIVE COMMUNICATION AND INTERPERSONAL
INTERACTION IN A HEALTH AND SOCIAL CARE CONTEXT.

Effective communication is when someone is sharing information, thoughts and feelings between people through speaking, writing and body language with the message being easily understood.
In a health and social care setting an example is when a nurse in a hospital it speaking to a patient about their diagnosis and the patient is able to understand their illness and how it can be treated without being confused. Effective communication is also important in a health and social care setting as it allows the health care worker to perform their role effectively, which allows them to work along with their colleges and efficiently with patients and also their highest capability. Also the benefits of effective communication helps strengthen relationships with service users, families and colleagues, helps to carry out appropriate reporting and recording, develops confidence and self-esteem, create a good rapport and helps to make sure the needs of service users are met. Interpersonal interaction is how you interact with someone, how you spread feelings through verbal and non-verbal communication. It’s not only about speaking, but the language used, how it has been said/ tone of voice and the non-verbal message sent, for example through facial expressions, gestures and body language. Active listening is also another form of being an effective communicator as it allows you to increase your understanding of that person’s thoughts and feelings.
The role of effective communication and interpersonal interaction in H&SC settings is vital because it gives service users a clear understanding of the information given to them. Effective communication and interpersonal interaction