TABLE OF CONTENTS

THE PROBLEM AND ITS SCOPE
INTRODUCTION
Rationale Theoretical Background
THE PROBLEM
Statement of the Problem
Significance of the Study
RESEARCH METHODOLOGY
Research Method
Research Environment
Research Respondents
Research Instruments
Research Procedure
Gathering of Data
Treatment of Data
Research Flow
DEFINITION OF TERMS
ORGANIZATION OF THE STUDY
BIBLIOGRAPHY
APPENDICES
Appendix A:Transmittal Letters
Appendix B: Location Map
Appendix C: Cover Letter
Appendix D: Sample Questionnaire
Appendix E: Timetable
CURRICULUM VITAE

Rationale The debate over "high-tech" or "high-touch" is largely a thing of the past in the hotel industry as emerging state of the art technologies drive unprecedented change in the way hotels operate and serve customers. It is clear that investments in technologies can generate greatly improved operating efficiencies, higher hotel revenues and enhanced guest services. The pace of change, however, has been so extreme as to leave many hotel organizations uncertain about what types of technology to adopt and the best ways to create a seamless integration of systems company-wide. In the current climate of reduced revenues and cutbacks in expenditures, introducing new products to the hospitality market is more difficult than ever. Companies in the hospitality industry around the world face a highly competitive environment in which differentiation and innovative customer experiences are key elements in improving revenue by building brand awareness and loyalty among customers. Customers today are more demanding than ever, and expect the best from leading hotel companies. Hotels are under such pressure to keep up with expectations of guests that they are implementing new technologies to regain their edge. Leading hospitality properties worldwide and even the small hotels are using technology products to differentiate themselves from their competition and thereby increase market share and improve revenue.
State of the art technologies has played a vital role in hotel operation over the years and is continuing to bring a dramatic influence to all transactions in the hotel. For that hoteliers of today's and in the future generation should keep track to such changes to make use of technology in achieving customer satisfaction Due to the said reason the researcher was then motivated to conduct this study. Through this study the researcher could grasp ideas and information regarding the state of the art technologies adapted by selected hotels in Cebu. And in the process would learn the reason for its adaptation,usage and impact in the operation.
This study will further identify various state of the art technologies adapted by several hotels at present and how this difference in technologies affects the overall operation of hotels to gain competitive advantage against their competitors.

Theoretical Background
Technology has been increasingly developing major role in the Tourism area, particularly in hotel operations and must be relevant part of hotel activities. According to studies and date, the use of technological tools will allow more competition of hotels. Technology will be the catalyst of change, a source of growing connectivity and one of the most important factors in distinguishing success among hotel companies. Few issues have greater importance to the hospitality business than the technology decisions that will be made in the coming years (Van Hoof et al.,1999).
One of the most dramatic influences on the hospitality network and its guest is technology, or all the ways people use discoveries and inventions to satisfy needs. The use of technology has enhanced the production of services by making some task faster and easier to perform. Computerized inventory system and various food preparation methods are two examples. Technology has also enhanced guest comfort and safety through invention such as air-conditioning and fire alarm systems. Finally, technology has facilitated the ability to travel by increasing economic prosperity, leisure times and the efficiency of transportation systems. Each improvement in transportation- steamboats, rail road’s, interstate highways, transatlantic flights- has made travel easier and quicker.(Neil,2001). Implementing technological advances promises the potential for greatly enhanced guest services to meet rising customer expectations, improved cost control, more effective marketing strategies and expanded opportunities for hotel companies and properties to achieve a competitive advantage. However, technology is only as good as its application by an organization, and therein lies the challenge for hospitality companies weighing how best to invest in technology, as well as train employees and implement its use.(Hansen and Owen,2002).
The value of technology to give the best guest experience is well understood. Guest experience is created with good consolidated database but the interface with different database has been a problem. The future shows technology that will create giant databases from multiple systems over various communication links. The tools of tomorrow will improve out of recognition. These include the near-universal acceptance of Internet protocol (IP) and Web services-based technology that will access information with the mobile phone. Systems will talk to each other to get their data. Technology will make Interlink multi-systems creating large databases; create huge databases for decision-making, new approaches to marketing, wider application of revenue management, more centralization of systems for better support and data analysis, more efficient vendor operations and much more sophisticated guestroom technology.(Sung Chon,2000).
High quality information technology thus allows for better arrangement and management of bookings in order to allow a hotel to better maximize occupancy, and to know in advance when large groups of lean times are approaching. This allows a hotel manager to make plans regarding temporary staff, good times to renovate or expand, or other concerns, because he/she can determine the state of their hotel currently and for the next few months with only a few clicks on the computer. (Cobanoglu, et al.,2003). The most dramatic force shaping our destiny is technology. Technology has given us wireless access to the Internet, the ability to send documents around the globe electronically, and relatively inexpensive transportation to other parts of the world. Technological change is occurring at an ever- increasing rate. Many products that our taken for granted today either were uncommon or did not exist 30 years ago cell phones copier machines, fast food chains, personal computers, jet air planes, all-suite hotels, fax machine and VCR, to name a few, Scientists are now speculating on products for the future, such as flying cars, personal rocket belts and voyages to space that include a stay at a space hotel. In fact, we have already had our first space tourist.(Vallen,2005).
Traditionally, hotels were largely dependent on cards and paperwork at the front desk to keep in touch with old and current customers. They were largely at the mercy of the desires of vacationers to arrive, and on their own efforts and staff to be ready for potential surges or long droughts of occupancy. Luckily, such inconvenience and old-fashioned methods are long since passed, thanks to advance in information technology. (Nicholas, 2001).
Technology has affected the hospitality industry in many ways: Robots are used to deliver hospital food trays to station throughout a hospital. Machines cook foods automatically, eliminating human error. Computerized video checkout services are now common in many hotels. Electronic guest room locking systems tell housekeepers which room is occupied: the mini back lock tells which guest accessed their mini-bar, making re locking easier. Locking fox machines now receive orders at restaurant. Computerized yield management systems are helping hotels to optimize their profit through pricing to the demand. These and other technological advances will help companies to be more effective to the market place. Firms that adopt useful technological advances will gain a competitive advantage.(Kooser,1998).
Annual global hotel technology spending has been estimated by various studies to be as high as US$25 billion, although the truth is that, as technology expenses are buried in so many parts of hotel budgets, such estimates are at best educated guesses. By any measure, however, hospitality represents one of the largest industries in terms of technology spends, perhaps surpassed only by the retail industry and the technology industry itself. (Hall, 2000).
The hotel industry is historically in the lowest quartile of technology within the service industry. However IT investment will surge ahead, particularly in reservations, distribution, loyalty programs and customer relationship management. Hoteliers will continue to want more data, to get more complete picture of their guest profiles and activities and of their own operations. The more accurate the data, the more accurate will be the analysis. Travelers will now rely more on the Internet for travel information rather than on friends and acquaintances. Moreover customers will need more personalized service and in future, hospitality suppliers will have on-line room selection and check-in in addition to a personalized bed (in terms of firmness) and personalized room service.(Andrews,2004).
Computerization has spread into all aspects of our lives. The food and beverage business is no exception. It is common to find food and beverage dispensers on hotel floors, mini bars in guestrooms, eliminating the room service. Technology will replace ‘warm bodies’ making service high-tech with the result that hospitality operations are now demanding a new breed of knowledge workers who are techno-savvy, multi-tasked and with exceptional communication skills.(Fenich,2003).
The main technological improvement for hotels is the computerized property management system. Other technological innovations are call accounting, security and word processing. Some of these improve the hotels efficiency and cost defectiveness by doing job better, faster, and with few errors. Some, such as video-conferencing, offer what amount to new services. Others directly affect guest by giving them greater security or convenience.(Searrowe,2000).
The key word in any discussion of technology is “Change”. Technology that seems amazing one day is replaced by newer technology the next. Today, the business world as a whole is going through a shift in the way it operates. Computers and related technologies, such as fiber optics and cellular phones, allow for the efficient collection, processing, storage, and transmission of information- often vast amount of it. Businesses that computerize their operations draw guests and clients through increased customer service and lend support to their management teams by improving productiv1ity.(Powers et al.,1998).
While many aspects of technology such as table-side video games and karaoke, may prove to be passing fads, these both show that the future of the hospitality business rests in using technology to make travel and dining experiences easy, efficient and fun. Technology continues to grow more complex and more expensive, and the hospitality manager will always have the challenge of deciding whether the cost of new technology is worthwhile in terms of increased sales and/or decreased costs. The rapidity of technological change points again to the necessity of continued education for both management and staff.(Renner,2002).
Technology is a term with many contemporary meanings that has come to be associated with the use of computer system in business operation-largely becomes because so much innovation has occurred in the areas of information systems. Organizational scholars have long recognized, however, that there are important differences between the technology of manufacturing products and the technology of providing services. The hospitality industry, although it does involve the manufacturing of some products such as menu items, primarily comprises service-oriented organization. The distinction between manufacturing and service technologies is particularly important in relation to innovation. When manufacturing firms innovate production processes, the consumer experiences the benefits of those innovations in directly-through higher quality in the finished product, quicker manufacturing or lower cost. Innovations in service-oriented industry often affect the consumer directly because the consumer is an integral part of the service-a participant in the technology. In the hospitality industry, the involvement of the guests in the services provided by the hotels, restaurant, cruise ships, casinos, recreation facilities and convention centers often means that technological innovation has a direct, immediate and significant impact.(Ahmed,2005).
Computers and communication systems have already had a pronounced effect on hospitality operations. Point- of-sales systems have led to an explosion in management information for both operational and marketing planning. Computer chips-microprocessors- are used to automate the control of heating in air conditioning costs. Satellite- transmitted company “meetings” have become possible if not yet common. Computers “talk” to each other, and a national or world wide company can, using its computer, make a realistic estimate of what its sales, costs, and profit were for one day before the office often the following morning.(Devay,2002).
A total of 34 hotels responded to a questioner survey. The hotel manager’s statements indicated that they agreed strongly with the fact that technology has a positive impact on the efficiency of the organization and the productivity of the employees. However, there were some barriers to using technology in their properties. The main barriers were the cost of technology, lack of technology strategy within the hotel management, and lack of information about current and new technologies.( Smith ,1998).
Deciding to purchase a computer system and choosing the system begins with a thorough needs analysis, a detailed procedure that allows the front office manager (and other department managers) to assess the value of automating particular systems. The process of evaluating software is a prime prerequisite in determining which computer applications best meet the needs of a particular property. The front office manager should also evaluate the hardware needed to operate the selected software package. The decision to adopt a system is further clarified by considering vendor claims concerning operation, installation, training, backup power sources, and the maintenance agreement. The financial considerations of purchasing or leasing complete the computer decision. Front office managers should be aware of the computer applications- reservations, registration, room status, posting, call accounting, checkout, night audit, inquiries/reports, back office, housekeeping, food and beverage, maintenance, security, marketing and sales, personnel, electronic mail, and time clock- of a property management system as they relate to the successful operation of a front office.(Powers,1999).
Hotel managers cannot, do not want to, and should not be expected to manage complex technology systems. Yet, in the current environment, many are forced to take on this role. Arguably, both the experience of most incumbent general managers, and the success drivers of the business, suggest that general managers should be responsible for filling beds, satisfying guests, and controlling costs. It is naïve to believe that they are capable of making valid purchasing decisions for complex systems, or of managing their technology operation effectively. This problem is particularly acute for smaller hotel companies, independent hotels, and globally diverse hotel companies, who often lack the financial resources to provide even limited levels of centralized technology management or support.(White,2001).
Hotels should establish, and owners should demand, explicit technology reserves, just as they create reserves to refurbish the hotel’s physical plant. The need to spend money on an ongoing basis to ensure a stable but evolving technology environment is not optional, but rather is a cost of staying in business.While it may be possible to defer a given expenditure from one year to the next, technology refresh cannot be put off forever any more than can refurbishment of the physical plant. (Inge,July 3,2010).
Hotel patrons demand state-of-the-art technology. They expect fast, uninterrupted Internet connectivity. They expect seamless traditional and wireless functionality. They expect convenience. On the other hand, Resorts and conference centers have transitioned from static structures to interactive hubs of technology. Technology adds value and generates revenue in the hospitality industry.(Burns,June 28,2010).
As advanced as it is, information technology in the hospitality industry is still going forward. The unique nature of the hospitality industry makes it a great place for a new and emerging information technology, and forward-thinking hotel owners and managers are always looking for a smart equipment and software to invest in. (Connolly,June,2010).
In a way technology has helped hospitality industry battle the growing payment fraud problem. Hospitality is the ancient practice of welcoming a stranger into one’s home and providing comfort, nourishment and safety. In modern times, hotels have assumed the role of host, providing a weary population with satisfying meals, excellent service and the opportunity to take a break from otherwise hectic lives.(Horner,July 1,2010).
The hospitality industry has gone through tremendous change over the last decade, some of which being dictated by technological advances, such as the shift from legacy to new technology. Other changes such as the increased use of the internet spawned a plethora of new opportunities alone with the intermediaries.(Price,June 30,2010).
THE PROBLEM
The Statement of the Problem
The main purpose of this study is to make a survey on the state of the art technologies used by departments as perceived by department heads of selected hotels at Cebu City for the year 2010 as basis for improvements.
Specifically this study aims to answer questions: What is the profile of the respondents in terms of: Age, Gender, Work Position, Department ?; What are the state of the art technologies used by departments of the selected hotels in Cebu? Based on the findings of the study, what action plan maybe designed?

Significance of the Study
This study will determine the state of the art technologies used in hotels and how it contributes to its operation.
The following are the ones who would mainly benefit from the results of this study:
Hotel Owners. Through this study hotel owners will be updated of the state of the art technologies used in the industry and at the same time they would learn and understand its impact to the overall operation in their hotels. From that hotel owners could identify which part of their operation that needs development in terms of technological advancement and what kind of development they should do to improve hotel operation. Thus, gaining competitive advantage among other companies.
Hotel Staffs. This study will give an idea to the staff the essence of the state of the art technology available in their workplace and how it contributes to improve their productivity and efficiency in performing their daily responsibilities. Being the individual who has a direct contact of almost all state of the art technologies in hotels, they would learn how to give value into it and probably its usage.
Future Researchers. This will serve as their guide in the future as they conduct their study. They could get some valuable ideas and information necessary for the accomplishment and success of their studies.
RESEARCH METHODOLOGY
Research Method
This study will make use of the descriptive survey method wherein a questionnaire is distributed to the department heads of the different departments of Golden Valley Hotel,Golden Prince Hotel, Montebello Hotel and Marriot Hotel to obtain information on the state of the art technologies used in hotels and how it contributes to its over all operation.
Research Environment
This study will be conducted at four different Hotels at Cebu City. The Golden Valley Hotel, an economy hotel located at 155-A, Pelaez Street, Cebu City. The Golden Prince Hotel, a standard hotel and a sister company of Golden Valley Hotel located at Asilo. Then the, Montebello Hotel, a first class garden hotel located at Banilad Cebu City and the Marriot Hotel a deluxe hotel located at Cebu Business Park.
Research Respondents
This study will make use of the purposive sampling technique in choosing the respondents and in this case, the researchers respondents are the department heads from Golden Valley Hotel,Golden Prince Hotel, Montebello Hotel and Marriot Hotel. There are 8 department heads of every hotel. The said 8 head department heads shall be taken as the respondent in the study which will comprise a total of 32 respondents. They are chosen as the respondents in this study because they are the most knowledgeable person capable of answering the available state of the art technologies used in the the hotel they are working with.
Research Instrument
This study will make use of a researcher-made questionnaire to be answered by the department heads in four different Hotels at Cebu City using the self administered method. Questionnaires will be divided into two parts. The first part is all about the profile of the respondents while the second part is all about the state of the art technologies used in hotels.

Research Procedure
Gathering of Data
In the process of collecting the necessary data, the following procedures will be done in steps. First, the researcehr will send a transmittal letter to the human resource director of Golden Valley Hotel, Golden Prince Hotel, Montebello Hotel,and Marriot Hotel, asking permission to distribute the researcher-made questionnaire to the department heads in the hotel. Second, a cover letter attached to the questionnaire will be given to the respondents. The researcher will then collect the answered questionnaire, analyze and interpret it with the use of a statistical approach.

Treatment of Data
The data gathered fro the questionnaire will be tallied, tabulated and subjected using the simple percentage computation. This is to obtain the frequency of the state-of-the-art technologies used in hotels.
The formula is:
P=f/N x 100 where: P= percentage f= frequency N=number of population 100= constant

Research Flow

Respondent’s, Profile;
Age,
Gender,
Work Position Department
State of the Art Technology Used in Hotels
Collection of
Data
Presentation of Data
Analysis of Data and Interpretation of Data
Recommendations for any state of the art technologies used in hotel operations.

DEFINITION OF TERMS

State-of-the-art Technologies- this refer to the modern technological facilities and amenities used in hotel operations.
Department Heads- this refer to the person who has an over all control in the respective department that they are assigned to in the hotel.
Departments- this term refer to the individual section of the hotel, each are coordinating for the successful operations in the hotel.

ORGANIZATION OF THE STUDY

This study is divided into three distinct chapters: First, is the statement of the problem and its scope second is the gathering, presentation, analyzing, and interpretation of the data from the respondents and lastly, the summary, findings, conclusions, and recommendation.
Chapter One includes the rationale, the theoretical background which are the related literature, the statement of the problem and the significance of the study, and the research methodology which comprises of the research method used, the environment the research was conducted, the respondents, instruments, and the research procedure.
Chapter Two consists of the gathering, presentation, analyzing and interpretation of the data and will explain the data gathered.
Chapter Three will by and large be the conclusion and recommendation. This will be obtained from the findings from the gathered data.

APPENDIX A

Transmittal Letter

Human Resource Manager
Golden Valley Hotel
155-A Pelaez Street Cebu City

Dear Ms. Ono:
Greetings of Peace!

We, the Hotel and Restaurant Management student of University of Cebu-Banilad is currently conducting a study entitled “State of the Art Technologies Used in Selected Hotels at Cebu City” for the second semester of Academic year 2010-2011. This is to comply with our requirements in Research 1.

In connection with this, we humbly ask to your good office to allow us to conduct the said study to the managers of every department in your hotel.

Rest assured that any vital information shall be treated with strict confidentiality. In anticipation of your immediate and favorable response, I express my heartfelt gratitude.

Respectfully yours,

Mary Grace M. Rusiana
Research Team Leader

Noted by:

Mrs. Maria Georgette P. Elnar
Research Instructor

Recommending Approval:

Mr. Rene D. Osorno
Chairperson
College of Hotel and Restaurant Management

APPENDIX B

Location Map

APPENDIX C

Cover Letter

The Respondents,

Greetings!

We,the 4th year Hotel and Restaurant Management student of University of Cebu- Banilad would like to request of your valuable time to answer this questionnaire for our research study entitled “State of the Art Technologies Used in Selected Hotels at Cebu City”.The information gathered will be use as a basis of recommendation for the improvement of Hotel operations.

We promise to observe confidentiality in your answers.

Your cooperation is highly appreciated. Thank you very much.

Respectfully yours,

Mary Grace Rusiana
Research Team Leader

Noted by:

Mrs. Maria Georgette P. Elnar
Chairperson
College of Education

APPENDIX D

Sample Questionnaire
Part I. Respondent’s Profile

Age:__________________________
Gender:_______________________
Work Position:_________________
Department:

Part II. Questions

Instructions: Put a check in the box for the state-of-the-art tehnologies that correspond to your answer.

What are the different state of the art technology used in your department?

Micros Opera
Polling System
CCTV Camera
Notebook Computers
Bar Code
Biometric System
Wi-Fi Rooms
Credit Card System
Hot & Cold Shower
Point-of-sale System
Automatic Trolley
Kitchen Fire Suppression System
Key Card
Centralized Refrigeration System
Bomb Detector
French-fryer System
K9 Security
Blast Chillers

Security Code System
Online Security System
Booking Engine System
GDS (Global Distribution System)
CRS ( Central Reservation System)
Biometric Rooms
Biometric Monitors
Massage Chair
Expanded Cable System
Defogging Bathroom Mirrors
Automated Car Rental
Nona-painted Walls
Automated Check-in and Out
Self-cleaning Na-no Fiber Linen
Computerized Production
Light Emitting Pillows
Bed Retracting
ISN (Information System Network)
Floor Pad
Cook-Chill Technology
PMS (Property Management System)
E-Order Pads
State of the art Communication System in the Hot
Touch Tone Telephone and Voice prints
Remote Control Air condition
Induction Heating SystemPortable video conferencing
Light emitting pillowsCall Accounting System
Heated toilet seat/ bidet

APPENDIX D

Timetable

APPENDIX E

Budget

TARGET BUDGET | | Printing of Output | P 200.00 | Internet Rental | P 150.00 | Spring Bind | P | Fare | P 150.00 | Photocopy | P 50.00 | TOTAL | P |

CURRICULUM VITAE

CATHERINE VILLAMORInterior Don Pedro Cui St.Cebu CityTel no: 410-7329
Mobile no.: 09205173714E-mail: Teyenuc@yahoo.com

PERSONAL INFORMATION

Date of birth: January 23, 1991
Age: 19 years old
Religion: Roman Catholic
Civil status: Single
Sex: female
Weight: 43 kls
Height: 5’1
Name of father: Felix H. Montemayor Sr.
Occupation: seaman
Name of mother: Phat V. MontemayorOccupation: housewife
Hobbies: Singing,dancing and acting
Other skills: reading books and watching TV

EDUCATIONAL BACKGROUND

College: University of Cebu- Banilad Campus Bachelor of Science in Hotel & Restaurant Management 2007-present

High School: Santo Niño Academy 2003-2007

Elementary School: Concepcion Elementary School 1997-2003

CURRICULUM VITAE

KARRA CLEA J. PEDROSALanding, Catarman, Lilo-an CebuTel no: 421-3287Mobile no.: 09239278637E-mail: kc_clea@yahoo.com

PERSONAL INFORMATION

Date of birth: January 6, 1991
Age: 19 years old
Religion: Roman Catholic
Civil status: Single
Sex: female
Weight: 45 kls
Height: 5’2
Name of father: Alex M. Pedrosa
Occupation: seaman
Name of mother: Filipina J. PedrosaOccupation: Government Employee
Hobbies: Reading, drawing, cooking
Other skills: music inclines

EDUCATIONAL BACKGROUND

College: University of Cebu- Banilad Campus Bachelor of Science in Hotel & Restaurant Management 2007-present

High School: Lilo-an National High School Formerly Arcelo Memorial
National High School
2003-2007
Elementary School: Lilo-an Central Elementary School 1997-2003

CURRICULUM VITAE

MARY GRACE M. RUSIANA
#19 Woodpecker Street Santo Nino Village, Banilad,Cebu City
Mobile No. 09332566143 Email add: brainy_grace@yahoo.com

PERSONAL INFORMATION

Date of birth: 09332566143
Age: 19 years old
Religion: Roman Catholic
Civil status: Single
Sex: female
Weight: 49 kls
Height: 5’2
Name of father: Marcelo Rusiana
Occupation:
Name of mother: Linda Rusiana
Occupation: housewife
Hobbies: watching movie and reading books
Other skills: cooking, oration and declamation

EDUCATIONAL BACKGROUND

College: University of Cebu- Banilad Campus Bachelor of Science in Hotel & Restaurant Management 2007-present

High School: San Sebastian National High School
2003-2007

Elementary School: San Sebastian Elmentary School 1997-2003

CURRICULUM VITAE

KARIZ KATE C. SARNILLOUm,Seno St. Centro Mandaue City
Mobile no: 09322824610E-mail: khate_cutee18@yahoo.com

PERSONAL INFORMATION

Date of birth: November 10, 1990
Age: 19 years old
Religion: Roman Catholic
Civil status: Single
Sex: female
Weight: 45 kls
Height: 5’4
Name of father: Gerardo S.Sarnillo
Occupation: seaman
Name of mother: Rebecca C. Sarnillo
Occupation: Loan Consultant
Hobbies: listening music
Other skills: cooking & dancing

EDUCATIONAL BACKGROUND

College: University of Cebu- Banilad Campus Bachelor of Science in Hotel & Restaurant Management 2007-present

High School: Our Lady of Pillar Academy
2003-2007

Elementary School: Sibonga Central Elementary School 1997-2003

CURRICULUM VITAE

KRISTORAY MAGTANGGOL R. FUENTESM.L. Quezon Street Maguikay, Mandaue City
Tel no: 421-3287Mobile no.: 0932-552-5736E-mail: kris2rayGM@yahoo.com

PERSONAL INFORMATION

Date of birth: October 5, 1989
Age: 20 years old
Religion: Roman Catholic
Civil status: Single
Sex: male
Weight: 60 kls
Height: 5’4
Name of father: Ray Fuentes
Occupation: nurse
Name of mother: Luwalhati FuentesOccupation: housewife
Hobbies: sleeping, watching movies,playing computer
Other skills: music inclines

EDUCATIONAL BACKGROUND

College: University of Cebu- Banilad Campus Bachelor of Science in Hotel & Restaurant Management 2007-present

High School: Saint Louis School of Mandaue 2003-2007
Elementary School: Concepcion Elementary School 1997-2003

CURRICULUM VITAE

MAR ANGEL INESOLA
Mohon II Tisa, Cebu City
Tel No. 262-8644
Mobile No. 09054349097
E-mail Add: nemy_chaw2x@yahoo.com

PERSONAL INFORMATION

Date of birth: September 17, 1990
Age: 19 years old
Religion: Roman Catholic
Civil status: Single
Sex: female
Weight: 47 kls
Height: 5’1
Name of father: Marciano M. Inesola
Occupation: seaman (chef)
Name of mother: Luz Angeles P. Inesola
Occupation: housewife
Hobbies: surfing
Other skills: cooking

EDUCATIONAL BACKGROUND

College: University of Cebu- Banilad Campus Bachelor of Science in Hotel & Restaurant Management 2007-present

High School: St. Mary’s Academy
2003-2007

Elementary School: Labangon Science Elementary School 1997-2003