...Listening: An Essential Part of Communication Skills I. Introduction: Communication comes from the Latin word communis, meaning commonness. It is a process wherein knowledge, ideas, information, attitudes, and feelings are transmitted (Padilla et al, 2003 p. 3). Communication is a two-way process by which information is changed between or among individuals through a common system of symbols, sign and behaviour (Martinez, p1). It is an essential function of civilization. Basically it consists of writing, reading, speaking and listening. Listening is a skill that has to be practiced and learned. Among the four skills of communication, listening is the most ignored, yet it takes up the greatest amount of time in the study of these four skills (Igoy, 2004 p 85). Listening like any other skill, has to be practiced because we listen everyday and we think we know how to do it. Yet, like any other skill, we can learn to do it better and continue to improve our listening skills throughout our lives (Diaz, 2005, p. 28). At the end of the communication line is an indispensable element – the listener, the active participation of whom either makes or unmakes communication. How good at listening this element is, spells a big difference in the communication process. At this point, it part, comes though a constant awareness and study of how listeners respond. This is especially so if we consider the axiom that meaning is altogether in the mind of the listener. II. 1. What is the...
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...the importance of communication. Businesses are finding that it is in their best interest to learn about national, cultural and ethnic groups they need to communicate with to grow their businesses. Communication is so important in business; in fact businesses want and need people with good communication skills. Effective communicators are, therefore high demand besides not surprisingly there is a high correlation between communication skills and income. Whatever the position ones have in business, performance will be judged mostly by the ability to communicate. Evidence of the importance of communication in business is found in numerous surveys of executives, recruiters, and academicians .Without exception, these surveys have found that communication ranks at or near the top of the business skills needed for success. 1.1.0 Background of the Report: This survey report is based on the topic ‘Communication skill plays key role for employment of business students. ‘Basically this report is the partial requirement for ‘Business Communication’ course of MBA program at American International University-Bangladesh (AIUB). This report will help us to understand the enormity of communication skills for employment of business student. It was a nice experience for us to combine our theoretical knowledge with relevant practical field. 1.2.0 Objective(s): 1.2.1 Broad Objective: The key objective of this report is to reveal the enormity of communication skills for business students...
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...Unit 6 Written Assignment: The importance of developing interpersonal skills It is important to not only develop your interpersonal skills, but be aware of them. Unlike other skill sets, it is likely that you are already in possession of some interpersonal skills. They are important is business, because they determine how interact with people, approach tasks and influence many aspects of our working lives. This is why they are given such high regard in business (Open University , 2013). Listening Listening is regarded as part of a communication. As well as the act of listening, there is also a degree of analysis involved in this skill. In fact, there are five stages to the listening process they are, receiving, understanding, remembering,...
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...Communication plays an important part of all therapeutic interventions in mental health nursing. Most importantly, knowledge and interpersonal skills, used by mental health nurses is to communicate with people with mental health issues. It also facilitates and develops a positive relationship between a nurse and a client. In mental Health nursing, Communication is the foundation of each intervention. To gain effective communication mental health nurses have to be experienced in using the communication tools. Listening has been referred as the core and more challenging skill. Through listening to a client, this gives them a chance to interact. There has been a report from number of studies...
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...Communication is an important facet of life. Communication skills are essential in all spheres of life. Be it an interview or dealing with the project leader or working out a solution with a team or writing a report, getting across the point effectively is what matters. The success of an endeavour hinges on the ability to communicate effectively in today's fast paced life, everyone is asked to do more with less. In such a scenario effective communication holds the key. Effectively communication centers round the usage of words, speed of delivery of words, pitch modulation and body language. Using the right tools to communicate the right messages at the right time can salvage a crises and motivate people to work towards success. Truly said, communication works but for those who work at it. In the existing globalization scenario, most of the Information Technology, I.T Enabled Services, management institutes, public and private sector, multi-national Companies, Union Public Service Commission, and State Public Service Commission are search for a right and suitable fresher for executive posts. Whatever be the recruiting criteria that I.T, ITES, industry giants had in their agenda, once this was clear a first class degree would not serve the purpose, the candidate have to satisfy the skill sets that the companies were looking for. And unanimously, the skills set that they were looking for communication skills. People in organisations usually spends 75 percent of their daily time...
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...Team Communication Skillset #1 – Presenting and Persuading Team communication is essential in business and everyday life. Employers place a heavy importance on communication skills for effective job placement, performance, career advancement, and organizational success. Communication skills are one of the most required skills during the hiring process. However, people are not born with great communication skills. Although personal traits can improve communication skills such as the ability to read, write, and speak, they still need to be learned and improved. Understanding the process of communication is important for team communication. The process of communication begins with the sender who as an idea. The idea can be influenced by mood, frame of reference, background, culture, and physical makeup, as well as the context of the situation. Once the idea is formed, the sender encodes the idea in a message. When encoding the message, the encoder must be aware of the target audiences’ culture, background, and attitudes. After the idea is encoded in a message, it is travels over a channel such as computer, phone, spoken words, letters, fax, and so on. For example, when companies send brochures to your mail, they are delivering a message to you. When the receiver receives the message, he or she decodes it. Lastly, feedback is generated by the receiver and sent back to the user through a channel. When communicating in a team, there can be many barriers to communication. For example...
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...Communication in the Workplace Regardless of the environment in which one works, communication is always vital and a key factor of success. Communication happens both physically and verbally and is absolutely essential if you want to inform someone about something. Communication has two main components, sending out a message to someone, and ensuring the message is received correctly to the other member of the conversation. It is therefore fair to say speaking and listening are vital to effective communication. I will talk about how effective communication is needed in my current position, as well as the future. Computer Science is the name of my degree choice. Once graduated, I intend on becoming an Information Technology Consultant. The position will be on a contract basis, meaning I will only be employed by a company for a period of time, until a certain project is finished. If my help is still needed within the organization, then an extension may be drawn. Otherwise I will move on and work with another organization. Although the role seems temporary, the pay will make up for this. The main thing that is carried forward is my experience. Alongside experience, my communication with the other members of the organization is extremely important, as a lot of jobs in this industry are promoted via ‘word of mouth’. If I am an effective communicator, I will be able to get a lot of recommendations and will be successful in the industry. If I am not an effective communicator then...
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...Effective Business Communication: A Key to an Outstanding Business Organization Communication is the lifeblood of any organization. But these days, effective business communication is often regarded to be natural like breathing. Individuals within organizations do not seem to feel the need for development because they think that it is innate and that they all know how to communicate already. For that reason, various predicaments transpire in the workplace; employees decide to resign; or even worse, a business starts to break down. It is therefore imperative that individuals within business organizations recognize the significance of effective communication to business organizations and be able to enhance it because it develops flexibility, increases productivity, improves morale and ensures better management. This paper offers a discussion on effective business communication as a key to an outstanding business organization in six parts. The first part provides a discussion on the definition, forms, categories, skills, and barriers of an effective business communication. The second, third, fourth and fifth parts mention some arguments that despite the fact that business communication is being overlooked by stakeholders within some business organization, it is still and will always be an essential tool for their success. The last part presents personal interviews and consultations with business professionals and proprietors regarding their thoughts about the...
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...Listening, Not Hearing * It's one thing to hear the sound of someone talking. It's another thing to pay attention to what they are communicating, absorb the information and respond appropriately. This is listening vs. merely hearing. Listening skills are the first step to understanding another person and where they are coming from. In a classroom setting, listening skills allow a student to grasp the concepts that the teacher is trying to convey, rather than being distracted and therefore unable to properly respond. * As mentioned, good listening and responding skills are a vital part of every role and necessary in countless situations. Some careers in which they are central are teaching, counseling, administration, caregiving, customer service and clergy. Listening and responding skills are essential in romantic and marriage relationships, friendships, parent-child, service-clientele and any other relationships that involve meeting on common ground. These skills are tools for learning, bonding and resolving conflict that improve with practice. * Listening Barriers * There are several factors that can get in the way, or detract from the ability to listen. Strong personal emotion, pre-conceived judgments, cultural differences and environmental distractions are some of these factors. These can be overcome by intentionally focusing on the speaker, making eye contact, and putting aside personal bias. Empathy, identifying with another's feelings, can overcome these...
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...Liberty University SUMMARIZE The focus of James Petersen’s text “Why Don’t We Listen Better: Communicating & Connecting in Relationships” surrounded the topic of communication and how to better improve on it. More specifically, how to become a better listener. Petersen divided communication into three parts consisting of the stomach, heart, and head; the stomach holds the emotions, the heart considers the possibilities, and the head processes the logics and thinking. All three, however, were shown to intertwine ultimately leading to a condition Petersen labeled “flat brained”. Flat-Brain Syndrome comes into form when the functions of the three are off track. The stomach becomes full of emotions pushing the heart which in turn causes the brain to go flat. This all interrupts the ears, eyes, and mouth making it difficult for an individual to actually think, listen, act, and relate to other. So when faced with this condition, it’s essential that one releases all the emotions so that they may resume a way of thinking that’s effective. When looking at the skill of listening, the author elaborates on how it involves so much more than just hearing. He even provided a Talker-Listener Card which was to help with reminding individuals they have to rotate when it comes to talking and listening. As the talker you must own the problem and work it out. This is done by disclosing one’s thoughts and feelings with an understanding that the problem is not at the hands of...
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...Verbal and Nonverbal Communication and Listening Skills People use different forms of communication. Communication can be both verbal and nonverbal and both are equally important when a person is communicating. Verbal communication is communication that can be had over the phone, face to face, via fax or via email. Nonverbal communication is communication that is conveyed through body language, eye contact, the tone of a person’s voice or the distance in which the persons communicating are to each other. Nonverbal communication expresses thoughts and feelings without words and is meant to help with the message you are trying to get across with your words. I tend to communicate nonverbally with my facial expressions. My facial expression usually give away my true feelings on the matter I am discussing. Knowledge of Nonverbal Communication Knowledge of nonverbal communication can help when communicating with others because it can help you bring your point across if you use it correctly. If you want to relay a serious message you will have to keep your tone serious, if you are relaying a serious message with a joking tone and laughing then the person you are talking to will not know if they are to take you serious or not. The same can be said for the opposite. If you are communicating with someone about something that is light and jolly but you have a mean tone the person will not know how they are to receive the message. Making sure that your tone and words match is important...
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...Communication Art or Science? Abstract Communication is very important in today’s society. No matter how one feels about communication it is the key for successful personal and professional relationships. There are many individuals that just don’t know how to communicate effectively. It could be from shyness, social or interpersonal skills. Whatever the case they are unable to communicate effectively. Communication is not a skill that is learned it is an art. Either you have it or you don’t. Either you are comfortable in conveying your message in a clear and concise manner, your listening skills are effective, you are able to use nonverbal and verbal communication skills as well being comfortable in presenting information. Not everyone knows how to communicate in a manner that is effective. Many non-communicators play the guessing game. They won’t say what the message is that they are trying to convey or they say half of the message. People are not mind readers. If you don’t communicate the message in its entirety then how can you expect an individual to understand exactly what is being conveyed. Communication is an Art My first thought is what is the process of effective communication? Communication is the process of sharing thoughts, ideas, or emotions with another individual. In order to communicate effectively you must possess some of the following skills: attention, attitude, and feedback. It is important...
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...Listening and Effective Workplace Communication James Humes, a former presidential speech writer, stated that, "the art of communication is the language of leadership" (Leading Thoughts, 2010). Communication is an essential process that is common in the workplace. Everyone in the workplace especially leaders must communicate with others. Ideas, conversations, disagreements, and commitments can all be exchanged through communication. Anyone can communicate but it takes discipline and skills to effectively communicate. These skills can include feedback, presentation, non-verbal communication, and listening. Listening is the most valuable skills to effective workplace communication because it enhances job effectiveness, relationships and responses. Most people equate hearing with listening and they do not take time to improve their listening skills. To be an effective communicator a person must understand the differences between hearing and listening. Listening is an active process that requires more effort than it takes to hear. “Listening is the conscious desire to determine the meaning of what is heard” (Behera, 2010). Hearing a message rather than listening could cause a person to agree to something that they did not intend to. An active listener participates in the communication process by being focused on the message that is being communicated. The in-depth process of listening will result in a verbal or non-verbal response to let the communicator know that...
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...Group Communication Paper Learning Team C Mandy Garvin, Dominique Longoria, and Rosheda McGee BCOM/230 June 9, 2014 Jamie Barmach Group Communication Paper Congratulations on the recent promotion to our department, the following information on group communication will allow the transition to be as smooth as possible. Group communication can be successful when there is an understanding of the group and general knowledge of how to communicate with them in an essential manner. Group communication can pose many issues that will hinder communication, but can also make for a rewarding group experience. Communication occurs whenever a person, the sender, sends a message to another person, the receiver. If the sender is unable to communicate effectively, the receiver may have complications understanding the information given. Spoken words can be barriers in terms of understanding. Using a language that can be understood by the audience is key. If necessary, use words that are below the educated level of the audience to ensure information relays in a way it is proposed. A word that might have a particular meaning to one person could mean something to someone else. In turn, the person might have a defensive reaction to a statement when in fact it meant nothing of the sort. This is known as bypassing or “when two people assign different meanings to the same word” (Beebe and Masterson, 2006, pg.137). Barriers often occur when individuals decide to work together. It is from these barriers...
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...Interpersonal Communication [Writer Name] [Institution Name] Interpersonal Communication Introduction Interpersonal communication is the human activity by which a subject expresses promoter contents of consciousness through the senses perceivable form, to a recipient subject, in order that they have access to the same content of consciousness, Thus these contents become common both or intentionally. Interpersonal communication is the most important form of communication for humans. Since we started very small part of it, as one of the first relationships we build is affective (caregivers) and although at the beginning of our lives we have a structured nonverbal communication language allows us to establish these first relationships of type interpersonal, recounting our lives we may find that the most important moments of our existence, from the most important decisions of our life (even some that are not) revolve around dialogue, some personal influence. Analysis Communication is how people ideas, information, opinions and feelings. Health professionals, services (dietetics, nursing assistant, or the environment) necessary for effective communication skills. These skills are used in conjunction with patients, residents, staff and management. Communication skills include listening, hearing ( understanding the message), talk (verbal communication), body language (nonverbal communication ), writing, and showing professionalism with a professional approach...
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