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Listo System

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Lesson 4: Case Studies
Bablu Pokharel
International American University
MGT: 500 ORGANIZATIONAL BEHAVIORS AND LEADERSHIP
Sanjay Upadhyaya
December 24,

CHAPTER 7: Situational Leadership Suki Andrews, Sales Supervisor, Listo System
Introducation
Leadership style is a form of cross situational behavioral consistency. It refers to the manner in which a leader interacts with his/her subordinates. It is the ability to influence a group towards the achievement of goals. Leadership style is fixed, that it is, either relation oriented or task oriented. Situational influences thus constrain the leader who must adapt his or her style of leadership to the situation at hand. However, leaders must first identify their most important tasks or priorities. Leaders must consider the readiness level of their followers by analyzing the group’s ability and willingness. Depending on the level of these variables, leaders must adapt the most appropriate leadership style to fit the given situation.
Analysis of Findings
Suki Andrews supervises a unit of sales representative at Listo Systems, a graphic service agency. The performance of her sales officers have declined and daily tasks have also been neglected by them. Customers complained for not completing their invoice orders quickly enough. Suki sets meeting with her sales representative and listed a problems that were occurring. She reminds that their unresponsiveness and omissions could result in major financial hardship for the company through a loss of sales and customers and reviewed the schedule for daily tasks and invoice procedures. Due to the working performance of her sales officers she takes decision to monitor all the invoices and daily tasks herself and to follow-up the complaints from customers next week. Suki is responsible for a unit of sales representatives and being a supervisor she has to solve all the

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