...3 A study of total quality management and supply chain management practices 268 Received January 2010 Revised March 2010 Accepted March 2010 Faisal Talib Mechanical Engineering Section, Faculty of Engineering and Technology, University Polytechnic, Aligarh Muslim University, Aligarh, India Zillur Rahman Department of Management Studies, Indian Institute of Technology Roorkee, Roorkee, India, and M.N. Qureshi Mechanical Engineering Department, Faculty of Technology and Engineering, M.S. University of Baroda, Vadodara, India Abstract Purpose – The purpose of this paper is to present a set of total quality management (TQM) and supply chain management (SCM) practices through an extensive literature review and to identify the relationships among them by comparing the identified TQM and SCM practices. Design/methodology/approach – An extensive overview of the practices of TQM and SCM is carried out using published research papers and some major TQM and SCM practices were extracted. These identified practices are then compared to explore the relationship between them for better understanding and application. Findings – The results reveal six major TQM and SCM practices from as many as 50 TQM practices and 40 SCM practices. The paper further compares these practices and found that management support and commitment, customer focus, and supplier partnership are the most common practices found in both TQM and SCM literature, and have the strongest impact...
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...Journal of Operations Management 30 (2012) 269–281 Contents lists available at SciVerse ScienceDirect Journal of Operations Management journal homepage: www.elsevier.com/locate/jom Customer-facing supply chain practices—The impact of demand and distribution management on supply chain success Daniel Rexhausen a,∗ , Richard Pibernik b,c , Gernot Kaiser d a EBS Business School, Department of Supply Chain Management & Information Systems, Konrad-Adenauer-Ring 15, 65187 Wiesbaden, Germany Julius-Maximilians University Würzburg, Chair of Logistics and Quantitative Methods, Sanderring 2, 97070 Würzburg, Germany c Zaragoza Logistics Center, C/ Bari 55, Edificio Náyade 5, 50197 Zaragoza, Spain d Technical University Darmstadt, Department of Law & Economics, Hochschulstraße 1, 64289 Darmstadt, Germany b a r t i c l e i n f o Article history: Received 13 December 2009 Received in revised form 23 January 2012 Accepted 1 February 2012 Available online 10 February 2012 Keywords: Supply chain performance Supply chain management practices Demand management Distribution management Survey research a b s t r a c t Traditionally, distribution has been viewed as the key (physical) link between a company’s internal supply chain activities and its customers. More recently, demand management has emerged as a new dimension at the customer interface. Although it has become increasing popular in industry, it has not yet been analyzed in depth with respect to...
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...Finance Instructor Supply Chain Management June 18, 2012 Supply Chain Management Business has become increasingly competitive due too many factors. Business has become increasingly global and many companies are diversifying to enter new markets. A factor which companies have become increasingly aware of is supply chain management. A supply chain connects supplies with customers (Chin, Lie, Tsai, 2012). Supply chain management has become an important for companies to evaluate and research because improper management can lead to can hinder performance. Therefore, increased evaluation and research in proper supply chain management is essential for businesses to maintain a competitive advantage. This paper is going to analyze supply chain management a retail perspective to new learning perspectives of modern businesses. Issues For many years supply chain managers had difficulty determining the optimal amount for their inventory levels (Chin et al, 2012). For example, in Wal-Mart the company has to determine how much inventory to include in stores in comparison to a just in time approach. Research has indicated that improper supply chain management can lead to inefficient company performance (Asamoah, Annan, Nyarko, 2012). Therefore, improper evaluation of inventory can increase costs for the company and decrease sales to lack of inventory. For example, typically businesses would replenish inventories when the inventory is low. The supply chain manager would order...
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...for Research in Supply Chain Management, Logistics, and Quality Management∗ Xiande Zhao Department of Decision Sciences and Managerial Economics, Chinese University of Hong Kong, Shantin, NT Hong Kong, e-mail: Xiande@baf.msmail.cuhk.edu.hk Barbara B. Flynn† Kelley School of Business, Indiana University, 801 W. Michigan St., BS 4010, Indianapolis, IN 46033, e-mail: bbflynn@iupui.edu Aleda V. Roth Department of Management, College of Business and Behavioral Sciences, Clemson University, 343A Sirrine Hall, Clemson, SC 29634, e-mail: aroth@clemson.edu ABSTRACT As China becomes increasingly important to the global economy, it is critical to conduct high-quality research on important decision sciences issues there. This article provides an extensive review and critique of the extant China-based literature on supply chain management, logistics, and quality management, based on the foundation established by Zhao, Flynn, and Roth (2006). In general, decision sciences research in China is in its infancy. Although there have been some very interesting and well-executed articles, the majority are descriptive and focus on status updates. We provide a set of propositions to guide future research in logistics, supply chain management, and quality management in China, as well as guidelines for dealing with some of the unique challenges of conducting empirical research in China. Subject Areas: China research, Logistics, Quality Management, Supply Chain Management. INTRODUCTION ...
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...Green Supply Chain Management and Its Effects on Environmental and Operational Performance in Automobile Industry in Karachi Syeda Unaiza 7153, Talha Hamid 6307, Abdul Qadeer 6758,Hassan Sajid 6303 December 18, 2015 1 Contents 1 Introduction 1.1 Background of Study . . . . . . . . . . . . 1.2 Problem Statement: . . . . . . . . . . . . . 1.3 Objectives of Study . . . . . . . . . . . . . 1.4 Research Questions . . . . . . . . . . . . . 1.5 Significance of study . . . . . . . . . . . . 1.6 Limitations and Delimitations of the Study . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 5 6 7 7 7 8 2 Review of the Related Literature 9 3 Research Methodology 3.1 Respondent Sample and Methods 3.2 Semi structured interview . . . . 3.3 Self-completion questionnaires . . 3.4 Focus group/group interview . . . 3.5 Triangulation . . . . . . . . . . . 20 20 21 22 23 23 References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 2 1 Introduction Supply Chain Management is the process of managing and controlling of a compound network including...
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...| |To apply an understanding of marketing strategies such as understanding terms, concepts, and principles relevant to planning and formulating | | |marketing strategies for appropriate product or services | | |To gain experiences in making effective marketing decisions via using the case learning approach | | |Transferable Skills: | | |Through lecture in classroom and presentation. | | |Teaching-learning and assessment strategy | | | | | |Knowledge of Discipline Area | | |Practical Skills | | |Problem solving and scientific skills ...
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...Total quality management principles and practices in China ARTICLE in INTERNATIONAL JOURNAL OF QUALITY & RELIABILITY MANAGEMENT · NOVEMBER 2003 DOI: 10.1108/02656710310500833 CITATIONS READS 34 452 3 AUTHORS, INCLUDING: Alistair R Anderson The Robert Gordon University 112 PUBLICATIONS 3,104 CITATIONS SEE PROFILE Richard T. Harrison Queen's University Belfast 81 PUBLICATIONS 2,427 CITATIONS SEE PROFILE All in-text references underlined in blue are linked to publications on ResearchGate, letting you access and read them immediately. Available from: Alistair R Anderson Retrieved on: 02 February 2016 The Emerald Research Register for this journal is available at http://www.emeraldinsight.com/researchregister IJQRM 20,9 1026 Received May 2002 Revised November 2002 The current issue and full text archive of this journal is available at http://www.emeraldinsight.com/0265-671X.htm NEW RESEARCH Total quality management principles and practices in China Jin-Hai Li International Business School of Nankai University, Tianjin, People’s Republic of China Alistair R. Anderson Charles P. Skene Centre for Entrepreneurship, Aberdeen Business School, Robert Gordon University, Aberdeen, UK, and Richard T. Harrison School of Management, University of Edinburgh, Edinburgh, UK Keywords Total quality management, Private ownership, China Abstract Considers the role and practices of total quality management in China. After...
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... Please complete and attach this form to your assignment. All assignments must be submitted on the stipulated submission date. Please add a “” into appropriate box to indicate your assignment type. Pre-course / Main Assignment Program / Intake : Bachelor of Science / 42 Pathway: Finance / Marketing Student Name: TEO CHIN AIK YIN KAM TONG YEO CHIEW LI, CECILIA LIM CHUNLONG, JEROLD Student Number: 12257251 12256686 12257712 12257255 Module: Lecturer/Tutor: Management of Organisations (BMGT2002S) Dr. Lily Li Ming Grade: DECLARATION: I hereby declare that the attached assignment is my own work. I understand that if I am suspected of plagiarism or another form of cheating, my work will be referred to the Academic Registrar/ or the Board of Examiners, which may result in me being expelled from the program. Signed: _____________________ Date Submitted: 19 April 2013 1 National University of Ireland, Dublin Bachelor of Science (Finance / Marketing) Intake 42 Group: B / C Module: Management of Organisations (BMGT2002S) Essay Title: Cultural changes to improve on Organisation effectiveness Submitted by: Teo Chin Aik Yin Kam Tong Yeo Chiew Li, Cecilia Lim Chunlong, Jerold Student Number: 12257251 12256686 12257712 12257255 Lecturer: Dr. Lily Li Ming Submission Date: 19 April 2013 Word Count: 4068 2 Table of Contents 1. 2. 3. Abstract .........................................................................................................
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...in the soccer industry. In this paper we examine the antecedent factors that explain the variations in overall service satisfaction judgements. We draw on service an activities put in place by soccer clubs to illustrate these effects. Based on a literature review, interviews with both soccer fans and an industry expert, we develop a measurement approach for satisfaction which we test subsequently using a large-scale sample among soccer fans. An analysis of the impact-performance implications of antecedent drivers shows that stadium features, team characteristics, and fan-based support for the club and its management are the most important factors that influence overall satisfaction. Keywords: customer service, satisfaction, service experience, service providers ANZMAC 2009 Page 2 of 8 Satisfaction with Services: An Impact-Performance Analysis for Soccer-Fan Satisfaction Judgements Literature review on the relevance of fan satisfaction for soccer clubs Soccer is a multibillion dollar business that represents a vital and weighty factor in national, regional and local economies. With the growth of the sports business sector’s importance over the last few years, the professionalisation of soccer clubs’ structure and management has increased correspondingly. As a result, the terms of business in this industry have completely...
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...396 - 410 Permanent link to this document: http://dx.doi.org/10.1108/08858621311330245 Downloaded on: 26 October 2014, At: 19:59 (PT) References: this document contains references to 87 other documents. To copy this document: permissions@emeraldinsight.com The fulltext of this document has been downloaded 1841 times since 2013* Users who downloaded this article also downloaded: Downloaded by UNIVERSITI UTARA MALAYSIA At 19:59 26 October 2014 (PT) (2007),"Environmental management systems "must measure green performance"", Management of Environmental Quality: An International Journal, Vol. 18 Iss 2 pp. Jerónimo de Burgos#Jiménez, Diego Vázquez#Brust, José A. Plaza#Úbeda, Jeroen Dijkshoorn, (2013),"Environmental protection and financial performance: an empirical analysis in Wales", International Journal of Operations & Production Management, Vol. 33 Iss 8 pp. 981-1018 Lez Rayman#Bacchus, Sumita Sindhi, Niraj Kumar, (2012),"Corporate environmental responsibility – transitional and evolving", Management of Environmental Quality: An International Journal, Vol. 23 Iss 6 pp. 640-657 Access to this document was granted through an Emerald subscription provided by All users group For Authors If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available...
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...European Management Journal (2008) 26, 429– 440 journal homepage: www.elsevier.com/locate/emj Cooperative internationalization of SMEs: Self-commitment as a success factor for International Entrepreneurship Matthias Fink a, Rainer Harms b, Sascha Kraus a c,* Vienna University of Economics and Business Administration, Department of Small Business Management and Entrepreneurship, Augasse 2-6, A-1090 Vienna, Austria b University of Twente – NIKOS, Dutch Institute for Knowledge Intensive Entrepreneurship, Postbus 217, NL-7500 AE Enschede, The Netherlands c ¨ University of Liechtenstein, Furst-Franz-Josef-Strasse, LI-9490 Vaduz, Liechtenstein & Utrecht University, Janskerkhof 12, NL-3512 BL Utrecht, The Netherlands KEYWORDS Internationalization; SME; Trust; Cooperation; Entrepreneurship; Austria; Czech Republic; Slovenia Summary Self-commitment is the willingness of individuals to commit to cooperation with a partner without the safety net of controls or sanction mechanisms. This article shows the unique performance contribution of self-commitment in the context of cooperative internationalization of SMEs in several ways: First, we use a multiparadigmatic approach to cooperation theory to argue why self-commitment as a coordination mechanism is particularly relevant in the context of cooperative internationalization. Second, we develop a new operationalization of self-commitment which takes the context of international cooperations into account. Third, we show...
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...Logistics and Supply Chain Management Practices in India Samir K. Srivastava, Management Development Institute, Gurgaon, India ABSTRACT India is the fourth largest country in terms of Purchasing Power Parity (PPP) and constitutes one of the fastest growing markets in the world. Globalization of businesses, infrastructural bottlenecks, increasing uncertainty of supply chain networks, shortening of product life cycles and proliferation of product variety have forced Indian firms to look beyond their four walls. They face issues related to choosing and working with the right supply chain partners (suppliers, customers and logistics service providers), fostering trust between them and designing the right system of gauging performance. In this paper, we present a snapshot picture of logistics and Supply Chain Management (SCM) practices in India. It is borne out of the felt need by managers, expert professionals and academicians to address logistics and supply chain practices at the national level. Our exploratory study is based on both field visits and secondary data. We capture facts, figures as well as qualitative responses about the logistics infrastructure and supply chain practices. We focus on supply chain collaboration and partnerships, supply chain structure, facilities network design, transportation and logistics and the role of Information and Communications Technologies (ICT). Field visits to at least one major facility of 25 firms were carried out during...
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...hole of South-East Asia: strategic decision making in an informational void George T. Haley Senior Lecturer, Faculty of Business, Queensland University of Technology, Brisbane, Australia Chin-Tiong Tan Associate Professor, Faculty of Business Administration, National University of Singapore, Singapore Proposes that most managers and researchers acknowledge that emerging and newly industrialized markets do not have the same quantity of secondary data as the longindustrialized economies of North America and Western Europe. Presents the results of a search of available, business-related, secondary data on South-East Asia’s rapidly growing economies; highlights how this dearth of data has resulted in an informational void that affects the practice of strategic management in the region. Also delineates how regional managers cope with and adapt to the informational void, and to the region’s fastchanging business, cultural and competitive environments, by developing their unique, highly-intuitive style of strategic management. Finally provides some suggestions to bridge this informational void for management practice and for future research. The authors thank the Guest Editor, Dr Usha C.V. Haley, two anonymous reviewers, and Comet, for their excellent comments and suggestions. Management Decision 34/9 [1996] 37–48 © MCB University Press [ISSN 0025-1747] An old adage posits that the quality of one’s decisions depends on the quality of one’s information. The more complex the...
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...the workload of nurses. There is resistance by nurses in use of electronic documentation (Sharifian, Askarian, Nematolahi, & Farhadi, 2014). It is this writer’s opinion that nurses are under informed regarding the rationale for changes taking place in documentation and the implications. The purpose of this paper is to provide nurses with the basics of the Federal regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the Health Information Technology for Economic and Clinical Health Act of 2009 (HITECH) that require electronic documentation to be compliant and receive reimbursement. It also reviews how data are collected to determine the reimbursement for care (meaningful-use) and its role in evidence-based practice (Wright, Feblowitz, Samal, McCoy, & Sittig, 2014). Included is a review of the negative impact resistance generates on health organization reimbursement and the relevance it has on nurse staffing, jobs, wages, and satisfaction, along with, evidence reinforcing the training and support of nurses as a means to promote proper use of electronic documentation and increase user satisfaction. Federal Laws and Requirements for Compliance Health care agencies in the United States are implementing health care information systems for documentation due to the enactment of Federal laws titled Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the provisions and incentives of the Health Information...
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...Preliminary Analysis of Quality Management in Sign-Tech Operational Management: Individual Assignment Yang Shu Table of Contents 1 Introduction 2 1.1 Sign-Tech Advertising Services Pvt. Ltd. 2 1.2 Methodology 2 2 Statement of Problem 3 3 Literature review 3 3.1 Dimension of Quality of product and service. 3 3.2 Quality Management System and Tools 4 4 Analysis of Quality Management for Sign-Tech 4 4.1 Dimensions of quality for Sign-Tech’s products 6 4.2 Dimensions of quality for Sign-Tech’s service 8 4.3 Quality Assurance and Control in Sign-Tech 9 4.4 Causes identification 10 5 Conclusion and Recommendations 11 6 References 13 1 Introduction The assignment is prepared to analyse a problem in term of operations management in Signtech Pvt. Ltd. In light of the above company involves many business pertaining to advertising, this report will only revolve around quality management problem of its personalized trophy product. . The study evaluates how quality management contributes to its position of market leader and analyses the weakness in company’s existing quality management. Furthermore, upon identifying the areas of improvement in Sign-Tech’s Quality Management the recommendations are made to further operational efficiency so as to increasing its value offer as well as maximizing profits. 1.1 Sign-Tech Advertising Services Pvt. Ltd. Sign Tech Advertising Services (pvt) Ltd is a limited liability company founded in 1986 and become...
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