...apparent that KHCC Lab enjoys a good to very good customer satisfaction in most aspects; nevertheless the major drawbacks were the delays and repetitive activities. As we went through the process and analyzed the workflow utilizing flowcharts, and control charts, we concluded that some functions are working perfectly and others need a little refinement. In conclusion, the team members identified two areas of concern; the workflow and the layout. Therefore the processes should be revisited; a new layout is to be redesigned to improve efficiency and patient’s satisfaction. In addition to the above the Lab must also eliminate or improve their blood specimen rejection problem, which is considered to be a costly problem in the long run; with our OM Pareto analysis we noticed that inadequate sample volume and Hemolysed sample are the...
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...Employee HANDBOOK PHILIPPINES Welcome to STARTEK Welcome Brand Warrior! Thank you for joining the STARTEK family. Our mission is to enable and empower you to successfully promote and defend our clients’ brands. Our focus is on ensuring that you are successful in your new position. You are now a Brand Warrior ready to empathize with your customers and fellow employees and take ownership to solve the customer’s issue. You have been hired because you have the determination, enthusiasm and passion for excellence. This handbook was developed to describe the expectations we have for our employees. It also outlines the policies, programs, and benefits available to eligible employees. I strongly encourage you to familiarize yourself with the contents of this employee handbook as soon as possible as it will answer many questions about employment with STARTEK. We are in the business of helping people through our interactions with them. We impact lives one conversation at a time every single day. Enjoy your experiences at STARTEK and know that all of us are here to help and be sure to have fun! Chad Carlson President & Chief Executive Officer Welcome to STARTEK Welcome Brand Warrior! I feel it’s a great honor to welcome to the STARTEK family our newest Brand Warriors. At STARTEK, being a Brand Warrior is an opportunity to make a difference. You’ll find the STARTEK team consists of talented individuals working together to create a winning team. The ONE TEAM ...
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...Link¨ping Studies in Science and Technology. Dissertations o No. 1105 Supply chain optimization in the forest industry Helene Gunnarsson Division of Optimization Department of Mathematics Link¨pings universitet, SE-581 83 Link¨ping, Sweden o o ISBN 978-91-85831-85-2 ISSN 0345-7524 Copyright c 2007 Helene Gunnarsson unless otherwise noted ISBN 978-91-85831-85-2 ISSN 0345-7524 Printed by LiU-Tryck, Link¨ping, Sweden 2007 o Acknowledgements First of all, I would like to give special thanks to my supervisor Mikael R¨nnqvist o for giving support, inspiration and guidance. Your positive attitude and enthusiasm have meant much to me. I would also like to thank my co-supervisor Jan Lundgren for your support, encouragement and guidance in writing. Thanks to Dick Carlsson at S¨dra Cell AB for very good cooperation and friendo ship. I am grateful to Torbj¨rn Larsson, for always taken time for discussions cono cerning both research and teaching. I appreciate my friendship with Maud G¨the-Lundgren. o Thanks to Mathias Henningsson for good cooperation in teaching and J¨rgen o Blomvall for helping me with computer problems. Thanks to Kaj Holmberg for interesting discussions about decomposition methods. Thanks to Oleg Burdakov and Sven Erlander for encouragement. The group of PhD students has been important for me. Thanks to Maria Daneva, Elina R¨nnberg, Per-˚ke Andersson and Kristian Lundberg for supo A porting me and for all fun discussions. Thanks also to my former colleagues, I miss...
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...management……………………………………………………………………………………………………………7 4.3 Work breakdown structure…………………………………………………………………………………….7 4.4 Deploment plan……………………………………………………………………………………………………………9 4. Schedule/time managemnt……………………………………………………………………………………………11 5.5 Milestones……………………………………………………………………………………………………………………12 5.6 Gantt chart…………………………………………………………………………………………………………………12 5. Cost/budget management…………………………………………………………………………………………….12 6. Quality management………………………………………………………………………………………………………14 7. Human resource managemnt……………………………………………………………………………………….15 8. comunicationmanagement……………………………………………………………………………………………20 9. risk Management………………………………………………………………………………………………………………21 10.7 risk log………………………………………………………………………………………………………………………….24 10. issue management……………………………………………………………………………………………………………28 11. procurement management……………………………………………………………………………………………34 12. appendix a project management plan approval……………………………………………………….37 13. appendix b references………………………………………………………………………………………………………38 14. appendix c key terms…………………………………………………………………………………………………………39 1. Executive Summary Acme Home Improvement, Inc. (ACME) has a desire to increase profits as well as their competitive edge. With this in mind, ACME is embarking on a venture to construct a retail store abroad. It has been decided that this...
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...Proposing a Research Agenda for Swedish Sawmill Distribution Channel Challenges Åsa Gustafsson asa.gustafsson@lnu.se Lars-Olof Rask lars-olof.rask@lnu.se School of Engineering Linnaeus University, Växjö, Sweden Abstract Purpose; The purpose of this study is to identify distribution channel research needs given the variety of distribution channel challenges among Swedish sawmill companies. Design / methodology / approach; Explorative case study research Findings: The paper proposes a typology of sawmill distribution channel challenges, as well as aligns research needs with distribution channel type. The typology is based on i) number of sawmill units within the firm, in combination with ii) distribution channel heterogeneity. Significant management decisions and research needs are identified for the different types. Research limitations / implications; This research makes tentative statements regarding typology of sawmill distribution channel challenges and potential research needs in the Swedish sawmill industry with regards to the respective typology. However, further research is needed in order to validate these results. What is original/value of paper: This paper focus on the sawmill industry distribution channels, which is a neglected but important area for sawmill’s competitive advantage. The paper also contributes to research by applying contingency theory and typology as an approach to deal with the variety of sawmills distribution channel challenges. Keywords; Typology...
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...[pic] Project Management Plan Project: Southern Ontario Construction Conference Client: The Southern Ontario Builder’s Association Prepared by: Event Executives: Amanda Jones, Leigh West and Krystal Connors April 4, 2012 Release 2.2 Abstract This document contains the full Project Plan surrounding the event “Southern Ontario Construction Conference”. The purpose of the Project Management Plan is to define the high level processes and methods that will be used for project execution. Table of Contents 2.0 Statement of Purpose V 3.0 Executive Summary V 3.1 Overview of the Organization V 3.2 Current Situation and Problem/Opportunity Statement V 3.3 Project Objectives VI 4.0 Project Organization 1 4.1 Project Team 1 4.2 Key Stakeholders 1 5.0 Project Requirements 1 5.1 In Scope 1 5.2 Out of Scope 1 5.3 Critical Success Factors 2 6.0 Work to be performed – Work Breakdown Structure (WBS) 2 6.1 WBS Structure Purpose and Limitations 2 6.2 WBS Dictionary 2 6.3 WBS Outline View 5 6.4 WBS Organizational Chart 7 7.0 Network Diagram 8 8.0 Scope Management Plan 8 8.1 Introduction 8 8.2 Scope Management Approach 8 8.3 Scope Definition 9 8.4 Project Scope Statement 9 8.6 Scope Control 10 9.0 Project Schedule 10 9.1 Project Schedule Constraints 10 9.2 High Level Project Milestones 10 9.3 Detailed Project Plan 11 10.0 Schedule Management Plan 13 10.1 Introduction...
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...mF OXFORD INSTITUTE O R I ENERGY STUDIES The Effects of Vertical Integration on Oil Company Performance Fernando Barrera-Rey Oxford Institute for Energy Studies WPM 21 October 1995 The contents of this paper are the author's sole responsibility. They do not necessarily represent the views of the Oxford Institute for Energy Studies or any of its Members. Copyright 0 1995 Oxford Institute for Energy Studies All rights reserved. No palt of this publication may be reproduced, stored in a retrieval system, or transmitted in any fomi or by any means, electronic, mechanical, photocopying, recording, or otherwise, without prior pemiission of the Oxford Institute for Energy Studies. This publication is sold subject to the condition that it shall not, by way of trade or otherwise. be lent, resold, hired out, or otherwise circulated without the publisher's prior consent in any fonii of binding or cover other than that in which it is published and without D similar condition including this condition being imposed on the subsequent purchaser. ISBN 0 948061 90 1 ABSTRACT When asked to rank industries by their degree of vertical integration, most people would agree that the oil industry should come top of the list. Underlying this belief is the fact that integration and size tend to be closely associated. As the oil industry is so large and oil companies so visible and perceived as so profitable, the common belief is a correlation between vertical...
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...A Study of Anti-Dumping Duty under Fair Trade Rule：An Application on the Case of China Towels in Taiwan Shu-Yuan Lee, Yung-Ho Weng, Peng-Yin Lin, and Sheng-Ti Hung1 Ⅰ、Introduction The World Trade Organization (WTO), its main function is to ensure that trade flows as smoothly, predictably and freely as possible, such as agricultural agreement which is to promote fairness on agricultural trade and service. Other rules such as safeguard agreement, tariff estimation agreement and country of origin agreement are to help fair competition and to achieve efficient trading effects. Only in a few circumstances WTO allows limited competition to maintain the goal of fair trade, for examples, anti-dumping policy and balance taxation policy. From the aspect of conventional economic theory, not only Ncoclassical approach nor Strategic approach considered anti-dumping policy as a protection cover to the development of domestic target industries. From the statistic data of WTO, there were about 20 to 30 cases per year for anti-dumping cases; however, this number increased rapidly up to 200 cases per year since 1995 which indicates that protecting domestic target industries has been an important policy notion for each country. Up to 2007, there were 3,220 cases under investigation for anti-dumping. Unfortunately, loose applying anti-dumping measure causes certain damage to export enterprises, including replying complicate investigation process, losing orders and huge amount of money on lawsuit...
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............................................... 6 Economy ........................................................................................................................ 7 Land use ......................................................................................................................... 7 ASSESSMENT OF EXISTING SOLID WASTE MANAGEMENT SYSTEM ..........8 Sources of Waste Generation ......................................................................................... 8 Existing Method of Waste Collection .......................................................................... 10 Street Sweeping ........................................................................................................... 13 Waste Transportation...
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...Business Report Managing Operations Tamera Fluaitt Western Governors University Business Report Supply Chain Strategy The strategy I recommend is the Few Suppliers Strategy. This strategy is based on forming long-term relationships with few suppliers and they more likely understand the end user. In using the few supplier strategy your company can create value by allowing economies of scale which can lower transaction and production cost. Long term suppliers also are more likely to understand what the acquiring firm and the end customer wants. If you can attain a few suppliers with a large commitment they may be willing to participate in the Just-in-Time (JIT) system. They also can help add to the design of the product by using their technological expertise. You may also have contracts with these suppliers that last through the products life cycle. The reason this strategy is recommended is because it can be difficult to deal with many suppliers. Your company needs to be assured that you can get the best product for the lowest price. When you are dealing with many suppliers you are using valuable time trying to get the supplies needed at the lowest price to produce your product. This can cause a lapse in production because of late raw material shipments which converts to loss of income. The few supplier strategy can eliminate the game playing. Your agreement with the supplier can help save money by negotiating the lowest price. As your relationship trust builds and...
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...THIRD EDITI ----- --·-- --·-- - - -- - O N -- SU PP LY CH AI N MA NA GE ME NT Stra tegy , Plan ning , and Ope ratio n Sunil Chopra Kellogg Schoo l of Manag ement Northwestern University Peter Meindl Stanfo rd University --------Prentice I-I all Uppe r Saddl e River , New Jersey ·--· PEAR SON -- · - · - - - "ibrary of Congress Cataloging-in-Publication Data :::hopra, Sunil Supply chain management: strategy, planning, and operation I Sunil Chopra, >eter Meind!.-3rd ed. p. em. Includes bibliographical references and index. ISBN: 0-13-208608-5 1. Marketing channels-Managemen t. 2. Delivery of goods-Management. i. Physical distribution of goods-Management. 4. Customer servicesvfanagement. 5. Industrial procurement. 6. Materials management. I. vfeindl, Peter II. Title. HF5415.13.C533 2007 658.7-dc22 2006004948 \VP/Executive Editor: Mark Pfaltzgraff ii:ditorial Director: Jeff Shelstad ;enior Project Manager: Alana Bradley E:ditorial Assistant: Barbara Witmer Vledia Product Development Manager: Nancy Welcher \VP/Executive Marketing Manager: Debbie Clare Vlarketing Assistant: Joanna Sabella ;enior Managing Editor (Production): Cynthia Regan flroduction Editor: Melissa Feimer flermissions Supervisor: Charles Morris Vlanufacturing Buyer: Michelle Klein Vlanager, Print Production: Christy Mahon Composition/Full-Service Project Management: Karen Ettinger, TechBooks, Inc. flrinter/Binder: Hamilton Printing Company Inc. fypeface: 10/12 Times Ten Roman :::redits...
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...THIRD EDITI ----- --·-- --·-- - - -- - O N -- SU PP LY CH AI N MA NA GE ME NT Stra tegy , Plan ning , and Ope ratio n Sunil Chopra Kellogg Schoo l of Manag ement Northwestern University Peter Meindl Stanfo rd University PEAR SON --------Prentice I-I all Uppe r Saddl e River , New Jersey ·--· -- · - · - - - "ibrary of Congress Cataloging-in-Publication Data :::hopra, Sunil Supply chain management: strategy, planning, and operation I Sunil Chopra, >eter Meind!.-3rd ed. p. em. Includes bibliographical references and index. ISBN: 0-13-208608-5 1. Marketing channels-Managemen t. 2. Delivery of goods-Management. i. Physical distribution of goods-Management. 4. Customer servicesvfanagement. 5. Industrial procurement. 6. Materials management. I. vfeindl, Peter II. Title. HF5415.13.C533 2007 658.7-dc22 2006004948 \VP/Executive Editor: Mark Pfaltzgraff ii:ditorial Director: Jeff Shelstad ;enior Project Manager: Alana Bradley E:ditorial Assistant: Barbara Witmer Vledia Product Development Manager: Nancy Welcher \VP/Executive Marketing Manager: Debbie Clare Vlarketing Assistant: Joanna Sabella ;enior Managing Editor (Production): Cynthia Regan flroduction Editor: Melissa Feimer flermissions Supervisor: Charles Morris Vlanufacturing Buyer: Michelle Klein Vlanager, Print Production: Christy Mahon Composition/Full-Service Project Management: Karen Ettinger, TechBooks, Inc. flrinter/Binder: Hamilton Printing Company Inc. fypeface:...
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...9-803-096 REV: MAY 9, 2005 ________________________________________________________________________________________________________________ Professor of Management Practice Myra Hart, Senior Lecturer Mich ael J. Roberts, and Research Associate Julia D. Stevens prepare d this case. This case draws upon portions of an earlier case, “Zipcar,” HB S No. 802-085 (Boston: Harvard Bu siness School Publishing, 2002), written by Professor Myra Hart and Research Associat e Wendy Carter. HBS cases are developed so lely as the basis for cl ass discussion. Cas es are not intended to serve as endorsements, sources of primary data , or illustrations of effective or ineffective management. Copyright © 2003 President and Fellows of Harvard College. To orde r copies or request permission to reproduce materials, call 1-800-545-7685, write Harvard Business School Publishing, Boston, MA 02163, or go to http://www.hbsp.harvard.edu. No part of this publication may be reproduced, stored in a retrieval system, us ed in a spreadsheet, or transmitted in any form or by any means—electronic, mechani cal, photocopying, recording, or otherwise—without the permission of Harvard Business School. MYRA HART MICHAEL J. ROBERTS JULIA D. STEVENS Zipcar: Refining the Business Model It was October 14, 2000, and Robin Chase was leaving yet another meeting with potential providers of capital for her fledgling venture, Zipcar. Chase was CEO and cofounder of the company, which she and Antje...
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...CareBridge, LLP Contents Executive Summary ...................................................................................................................................................................... 5 Business Concept ........................................................................................................................................................................... 6 Our Product .................................................................................................................................................................................. 6 Target Market and Market Size .......................................................................................................................................... 8 Funding Requirements and Strategies ........................................................................................................................... 9 Mission Statement .................................................................................................................................................................... 9 Executive Team .......................................................................................................................................................................... 9 Product Introduction............................................................................................................................................................... 9 Prequalification...
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...FAMILY OF SECRETS The Bush Dynasty, America’s Invisible Government, and the Hidden History of the Last Fifty Years RUSS BAKER Contents Foreword by James Moore 1. How Did Bush Happen? 2. Poppy’s Secret 3. Viva Zapata 4. Where Was Poppy? 5. Oswald’s Friend 6. The Hit 7. After Camelot 8. Wings for W. 9. The Nixonian Bushes 10. Downing Nixon, Part I: The Setup 11. Downing Nixon, Part II: The Execution 12. In from the Cold 13. Poppy’s Proxy and the Saudis 14. Poppy’s Web 15. The Handoff 16. The Quacking Duck 17. Playing Hardball 18. Meet the Help 19. The Conversion 20. The Skeleton in W.’s Closet 21. Shock and . . . Oil? 22. Deflection for Reelection 23. Domestic Disturbance 24. Conclusion Afterword Author’s Note Acknowledgments Notes Foreword When a governor or any state official seeks elective national office, his (or her) reputation and what the country knows about the candidate’s background is initially determined by the work of local and regional media. Generally, those journalists do a competent job of reporting on the prospect’s record. In the case of Governor George W. Bush, Texas reporters had written numerous stories about his failed businesses in the oil patch, the dubious land grab and questionable funding behind a new stadium for Bush’s baseball team, the Texas Rangers, and his various political contradictions and hypocrisies while serving in Austin. I was one of those Texas journalists. I spent about a decade...
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